American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. Pension Fund
  2. Financial Consultant

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,399)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

AVA made the submission so simple!

AVA was very helpful in providing the necessary documents needed and detailed instructions on how to submit them to the VA. I’m grateful for their help and phone calls. Within five months, my mother received her assistance with back pay from when I submitted the forms. It’s worth the initial investment.

November 27, 2024
Rated 5 out of 5 stars

VA Benefits

Everyone I spoke with was extremely helpful, explained the process and answered all of my questions. Getting VA benefits is a grueling process and I never would have been able to navigate the system on my own. Benefits took about 6 months to receive but finally came through. I would recommend American Veterans Aid to anyone seeking VA benefits and financial assistance.

June 12, 2025
Rated 5 out of 5 stars

From beginning to approval

From beginning to approval, they were there to support us gathering paperwork and navigating each step with updates. They were easy to work with. I thank you for helping us with our case.

August 27, 2024
Rated 5 out of 5 stars

Everyone treated us with dignity and…

Everyone treated us with dignity and respect as we determined our mother who was 97 qualified for Veterans Aid since her husband, who had passed several years ago, served in the Korean War. It was well worth the $1500 to get the complicated government paperwork completed correctly and we were able to get back pay for 6 months from when the initial request was made.

October 10, 2024
Rated 5 out of 5 stars

My father who is an Air Force Veteran…

My father who is an Air Force Veteran went through the application process for aid with American Veterans Aid last August. By April he got his first check with retro pay.
If it wasn’t for the excellent and compassionate staff, I know he would have never got his benefits.
If you have a Veteran in your family who is suffering with little or no income, do not hesitate to call these incredible individuals.
God Bless you!

June 5, 2025
Rated 4 out of 5 stars

Very helpful

American veterans aid led me through the application process that was extremely complicated. They helped me fill out the paperwork and file it. It was such a happy day when I received the approval letter from the VA

March 19, 2025
Rated 5 out of 5 stars

The staff at American Veterans were…

The staff at American Veterans were amazing! They made sure I had the correct information and walked me through the process. They also called frequently to keep me updated on where I was in the process. Every staff member I talked to was helpful and so pleasant. They made a hard time in my life possible.
Thank you to everyone …especially Lucy.

September 8, 2024
Rated 4 out of 5 stars

Review

I asked questions and got help all along the way until the end when they were telling me I needed to provide something that just didn't exist when my dad was in the military.
They worked much faster than the VA, which I was happy for and we are now getting my. mom funding to help with day care.

November 2, 2024
Rated 3 out of 5 stars

Three stars because 2 1/2 isn’t an option

Our claim for my dad was submitted in late September and the benefits were approved and started in February. This was the desired outcome. However, my concern is for the communication. I had some issues in the beginning getting timely responses to my concerns. I was given a new rep and this got a little better. Once the claim was filed, communication all but stopped. I followed up in December with the VA myself. I had an email after that from AVA that the claim was pending and they would contact the VA again in 2 months. I reached back out to the VA in January and was told that our claim should be approved in February. I reached out in February and found out that the claim had been approved and the back pay should be on its way. I never received any communication from AVA about the status of the claim after the December communication.
I reached out requesting a scheduled call in late February. I received a call back the next day when I was at the grocery store. I asked if she could call me after my trip to the store. She said she would call me in an hour. I never got that call. Since then I have sent several emails requesting a call as I had further questions. Not one email has been answered. I still have questions. I never received word that my claim had been accepted from AVA. I did all the f/u work on my own. I gave 3 stars due to the fact that the benefits have begun. I had been promised 5 star service. It’s a shame that I didn’t get that.

September 27, 2024
Rated 5 out of 5 stars

Don't wait to apply

The team coached us through all the documentation requirements and application questions. When I learned that the application date was the eventual "starting date" for benefits, they helped get things filed promptly. It would have taken me forever to get though it. Worth every penny of the fee.

September 1, 2024

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