American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. Pension Fund
  2. Financial Consultant

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,399)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

This service worked like a dream

This service worked like a dream. We were assigned personal agents that guided us through the application progress and followed our progress until the end. Communication was extremely timely which helped expedite the process. My Mom received full eligible benefits. Gathering evidence and completing the paperwork took about two to three weeks. The VA review process took about two and a half months, followed by a direct deposit for three months of retroactive benefits. Start this process ASAP so you don't lose benefits.

November 1, 2024
Rated 1 out of 5 stars

Failure to file letter of intent for six months

We hired them in August 2023 and they didn’t submit our letter of intent to file for benefits with the VA until December 31,2023. My mom was approved a few months later in 2024 but we only received back pay from December 31, 2023. We lost 6 months of benefits because of this and now we haven’t been able to get a hold of our case manager ever since. She never answers the phone and her mailbox has been full for months. There is nobody else to speak to from the company as their phones are only answered by a recording. We lost over $8500 in benefits that my mom has a right to because of their mistake and now they won’t even answer the phone. I’ve been trying to resolve this for almost a year. Yes we did get approved for benefits so that part of their business gets 1 star.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful in being prepared to…

Very helpful in being prepared to navigate the VA for assistance. It’s a complex application and they made sure all boxes were checked before submitted.

Absolutely worth the initial costs

August 2, 2024
Rated 5 out of 5 stars

Every step of the way

Every step of the way, everyone at American Veterans Aid were extremely helpful and patient. They were kind and encouraging through the whole process. I don't know how anyone could go through the application process without their help.

June 3, 2024
Rated 5 out of 5 stars

A 5 star review.

I would give American Veterans Aid 10 stars if able. Thanks to their expertise, we navigated a sometimes difficult Aid and Assistance application with ease. EVERY employee that helped us with the application was well equipped, a true professional and at our beckoned call. We couldn't have done this in the record time that we did without them.

November 25, 2024
Rated 5 out of 5 stars

Thorough and helpful!

The team from American Veterans Aid walked us through the application process and helped us get everything just right. Thanks to their assistance, my father was approved for the total amount possible from the VA.

July 1, 2024
Rated 5 out of 5 stars

My American Veterans Aid Experience

Everyone that I was in contact with were very pleasant and helpful. They kept me informed and made sure that I knew who to contact if they were not able to help me. The money it cost my mom was well worth spending because it would have been very difficult for me to do it on my own and very time consuming.

May 29, 2024
Rated 5 out of 5 stars

I feel extremely fortunate to have…

I feel extremely fortunate to have found the AVA to help with the entire VA assistance application process for my father. I was nervous about even starting this process, but from the very beginning to the very end, the staff was there for me. I had full confidence in their work! Without their work, guidance, and support, our VA application would not have been approved. I cannot say enough positives about the AVA and their staff. THANK YOU!!

April 4, 2024
Rated 5 out of 5 stars

Experience was excellent

Experience was excellent. Handbook easy to understand, Personal counselor was courteous, professional, knowledgeable and helpful. Appreciated the review of all the staff that ensured my application to the Veterans was correct.

February 20, 2024
Rated 5 out of 5 stars

AVA Exceeded my expectations!!!

My expectations were very low going into the process. Once I made the commitment to proceed with AVA's assistance, my expectations were exceeded every step of the way. The process that AVA has in place is most helpful. If you follow the process and provide the input as requested, I assure you that you will be successful in obtaining coverage for your veteran or your veteran's family. I started receiving compensation three months after my application was accepted by VA. I highly encourage you to invest in AVA!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thank You AVA!

The application process was well organized and very detail. It went smoothly as I had all the necessary documents in place already. My case manager was very helpful. The packet that was given to me had everything laid out and what to expect in each phases. It would have been lengthy process if I was to do it myself. I'm glad AVA was here to guide me through this for my mother.

June 7, 2024
Rated 5 out of 5 stars

Honest and Helpful

I was told by another aid company that I did not qualify to receive the benefits because my husband had passed away. When I contact the American Veterans Aid, they assured me that I did qualify and were very helpful with all the forms I need to apply. I was also very pleased that the American Veterans Aid was honest with me and their fee was half of what the other company would have charge me.

May 22, 2024

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