American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. Pension Fund
  2. Financial Consultant

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,399)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

American Veterans Aid gave me the…

American Veterans Aid gave me the support I needed to file for my elderly mother. They have streamlined the process for gathering pertinent information and eliminated the back-and-forth that often delays the process when working directly with the VA. Once my information was gathered, they checked it and I sent it to the VA. The entire process took about 4 months. Those I have met who tried this on their own took much longer. Don't delay! When you know your veteran, or veteran's spouse, requires care, start the process right away. The cost of assisted living, home-health care, etc. is incredibly expensive!

September 12, 2023
Rated 5 out of 5 stars

From The Very First Phone Call

From the very first phone call through the day benefits were received, staff from AVA were there to help with questions, concerns, and guide me through what could have been a very painstaking process. They know the ins and out of the processes while most of us don't, and the help they provided was priceless. They are truly angels and I am very thankful for their service.

December 1, 2023
Rated 5 out of 5 stars

LTC Benefit Application Assistance

I reached out to this orginization and they were very insightful and informative. They assisted us in filing the paperwork to receive LTC benefits for my mother Letitia, a US Navy veteran. With their assistance, she was approved right away. I thank them for their assistance, and providing my mother some piece of mind.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Could not have done it without you

The paperwork is very complicated and cumbersome. It would have been very difficult to complete without your help. It was easy to get in contact with people on your end and everyone was kind and helpful.

March 15, 2024
Rated 5 out of 5 stars

Great company!!

This company really stood up to its name and reputation. Yes we had to do a lot of leg work to produce all the necessary documents but it was worth it. When they received the documents they did the rest. All staff were very professional, kind and extremely helpful.

March 26, 2024
Rated 5 out of 5 stars

Overwhelmed

I was not aware of the benefits that were available for my Mom. The experience was overwhelming at the onset. The team was very helpful and supportive in a very trying time.

May 1, 2023
Rated 5 out of 5 stars

Positive experience

We had a great experience with American Veterans Aid. They helped us navigate the paperwork required by the VA. and made the process smooth. My dad, 95 years old is very happy to have the pressure off of him.

January 14, 2024
Rated 3 out of 5 stars

American Veterans Aid does not tell you…

American Veterans Aid does not tell you from the outset that they are merely a "let's-check-the boxes" outfit. They will do for you EXACTLY what the Veterans Administration will do for you FOR FREE ! But they want to charge you $2300 to begin the checklist - and they want the money UP FRONT. A veteran with any sense and gumption can do this in the same time frame as using their so-called "service."

March 7, 2024
Rated 5 out of 5 stars

Veterans aid for my Mom.

We had to gather a lot of information. They broke it down and walked us through all that was needed. They were kind and patient with me. When the package was submitted, we had it right the first time.

January 1, 2024
Rated 5 out of 5 stars

All Five Stars Earned

I only had to submit my mother's information once. Once summitted, there were no additional requests from the government. The process was hectic, tedious, and just a bit nerve-wracking, but AVA worked patiently and diligently to ensure that the application was complete the first time. My representatives were polite and knowledgeable. THANK YOU AVA!

January 25, 2024

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