Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.
Contact info
1717 W. Orangewood Ave. Ste. G, 92868, Orange, United States
- 818-399-2334
- lis_pool@americanveteransaid.com
- americanveteransaid.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
American Veterans Aid gave me the…
American Veterans Aid gave me the support I needed to file for my elderly mother. They have streamlined the process for gathering pertinent information and eliminated the back-and-forth that often delays the process when working directly with the VA. Once my information was gathered, they checked it and I sent it to the VA. The entire process took about 4 months. Those I have met who tried this on their own took much longer. Don't delay! When you know your veteran, or veteran's spouse, requires care, start the process right away. The cost of assisted living, home-health care, etc. is incredibly expensive!
The representatives were helpful and…
The representatives were helpful and supportive throughout the entire process.
After supplying the necessary documents…
After supplying the necessary documents and information. My, VA claim was approved with 6 months.
From The Very First Phone Call
From the very first phone call through the day benefits were received, staff from AVA were there to help with questions, concerns, and guide me through what could have been a very painstaking process. They know the ins and out of the processes while most of us don't, and the help they provided was priceless. They are truly angels and I am very thankful for their service.
LTC Benefit Application Assistance
I reached out to this orginization and they were very insightful and informative. They assisted us in filing the paperwork to receive LTC benefits for my mother Letitia, a US Navy veteran. With their assistance, she was approved right away. I thank them for their assistance, and providing my mother some piece of mind.
Could not have done it without you
The paperwork is very complicated and cumbersome. It would have been very difficult to complete without your help. It was easy to get in contact with people on your end and everyone was kind and helpful.
They did a great job helping us get the…
They did a great job helping us get the aid we needed in under 5 months with back pay.
The assistance I received was done in a…
The assistance I received was done in a courteous and friendly manner. I cannot express enough how much I appreciate the assistance I got for my mother, Betty Davidson.
Great company!!
This company really stood up to its name and reputation. Yes we had to do a lot of leg work to produce all the necessary documents but it was worth it. When they received the documents they did the rest. All staff were very professional, kind and extremely helpful.
Overwhelmed
I was not aware of the benefits that were available for my Mom. The experience was overwhelming at the onset. The team was very helpful and supportive in a very trying time.
Thank you for helping me get Veteran’s Spousal assistance
Very helpful and understanding. Good outcome
Don't do this by yourself.
I wouldn't want to have ever attempted this on my own. They were knowledgeable with every aspect of the process. Excellent!
Positive experience
We had a great experience with American Veterans Aid. They helped us navigate the paperwork required by the VA. and made the process smooth. My dad, 95 years old is very happy to have the pressure off of him.
Staff was so amazing Barbara was the Best
Staff was so helpful, Barbara was amazing. Explained everything so I was comfortable with it. Never felt stressed. Delivered what was promised. So far I’ve recommended everyone who asks that they need to reach out to AVA 😃
American Veterans Aid does not tell you…
American Veterans Aid does not tell you from the outset that they are merely a "let's-check-the boxes" outfit. They will do for you EXACTLY what the Veterans Administration will do for you FOR FREE ! But they want to charge you $2300 to begin the checklist - and they want the money UP FRONT. A veteran with any sense and gumption can do this in the same time frame as using their so-called "service."
Veterans aid for my Mom.
We had to gather a lot of information. They broke it down and walked us through all that was needed. They were kind and patient with me. When the package was submitted, we had it right the first time.
We started off pretty good with…
We started off pretty good with everything. Changed persons that I talked with a couple of times. Other than that we had a pretty good over all experience.
Very much worth the cost
Very much worth the cost! The team walked us through each step and made sure all information was presented for review.
All Five Stars Earned
I only had to submit my mother's information once. Once summitted, there were no additional requests from the government. The process was hectic, tedious, and just a bit nerve-wracking, but AVA worked patiently and diligently to ensure that the application was complete the first time. My representatives were polite and knowledgeable. THANK YOU AVA!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








