American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. Pension Fund
  2. Financial Consultant

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,399)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

VA to the rescue

This VA benefit has allowed my 92 year old mother to pay my brother for taking care of her 24/7 365. He has taken care of her for years and until now has been a thankless job. He feeds her a diabetic diet, administers her insulin, checks her sugar and blood pressure, makes sure she gets her meds and takes her to all of her appointments. We are so grateful for him and now he can actually get compensated for all his hard work.

February 26, 2024
Rated 5 out of 5 stars

The help we needed to be approved for aid

Thorough, responsive and knowledgable. They helped us determine if my mom was eligible for benefits and guided us through every step. Once we submitted our application, mom’s approval came within a few months. She now can access the care and support she needs. The team at AVA were great!

September 15, 2023
Rated 5 out of 5 stars

The folks at American Veterans Aid are…

The folks at American Veterans Aid are experts in guiding you through the process of applying for VA financial aide for spouses of veterans. The extra financial support is allowing my mom to live safely with the care she needed. I can’t imagine trying to navigate the process without their help.

February 10, 2024
Rated 3 out of 5 stars

Poor client follow-up. Lack of responsiveness.

The bottom line is that our application for VA Aid & Attendance was approved. I did appreciate having a very clear list of deliverables that I needed to provide for the application process. Beyond that, though, I was unhappy with the support I received whenever I had a question. My contact person was not responsive and when I did get a response, she did not directly address the question I was asking. I also would receive repeated calls from various other people to check to see if I had sent in certain forms … but the right hand did not seem to know what the left hand was doing.
My biggest problem was the fact that all the information for the application was provided in plenty of time for them to send the application in by the end of the month and I called and emailed to make sure they knew that everything had been provided. Even so, the application wasn’t sent in until the first day of the next month. This meant that, once we were approved, I did not receive any funds for the month prior to when they filed. THEN when I called about that, my contact was hard to reach and had no reason for the delay. Did not apologize, and really had no excuse. I escalated to the president of the organization and was simply told that she would “talk with” my contact person. That was the last I heard.
I did not know my application was approved until the money showed up in my account 5 months later.

August 1, 2023
Rated 4 out of 5 stars

Great Communication

Communication was great. They provided a well organized approach to submitting documents to the VA so that my application for benefits did not have any questions or delays by the VA. My application was approved by the VA in the time estimated by AVA. I would have had great difficulty submitting my application for benefits if I had tried to do it on my own. My main complaint with AVA is that my cost to use their service was not clearly disclosed at the start of the process, which would have allowed me to determine whether or not to use their service. I was only vaguely provided an estimate. A clear written disclosure of terms and conditions provided before asking me to sign up would have been preferred. However, their services were worth avoiding the complexity of dealing directly with the VA and probably incurring significant delay in getting approval of the Aid and Attendance Pension for my wife, who is bed-ridden with Alzheimer's. The pension significantly aids in paying the cost of her care.

December 18, 2023
Rated 5 out of 5 stars

Impressed with AVA's staff and commitment

The AVA guidebook was informative and very helpful for the application process. Everyone I dealt with (on behalf of our 90 yr old Mom) via phone or email was professional, understanding, and very responsive. I was impressed with the turnaround time with every document I sent in via email, and it was confirmed as received as received with a return email. We had requested expedited processing due to age and declining health; and it was honored. Thank you!

September 15, 2023
Rated 5 out of 5 stars

American Veterans Aid Is A Must

American Veterans Aid took the reins, coached and assisted me through the application process, and my mother was awarded aid within 5 months. This was money well spent. I am not sure if I could have gone through the rigorous application process alone.

May 31, 2023
Rated 5 out of 5 stars

Made the complex simple

American Veterans Aid made the complex simple. They walked us through the application process, double checked that everything was filled out correctly and helped us provide the requested follow up materials on time. Without their help I do not think we could have completed the process. I find paperwork frustrating and without their help I don't think I could have completed what was required correctly. Great communication with us throughout the entire process.

December 16, 2023
Rated 5 out of 5 stars

Great Experience

To navigate through the complex forms, documents and at times hard to understand instructions the VA requires to try and get compensation for a loved one. It's great to see a company like American Verteans Aid guide us through the process with relative ease. Well worth the cost and the service was great. Would highly recommend.

January 16, 2024
Rated 5 out of 5 stars

Experience was splendid

Experience was splendid. They are trustworthy ... do what they say they will do and when. Also, they do not drag their feet. They get things done in a timely manner. I have never dealt with such a company as this. Integrity plus are two words to describe them.

August 1, 2023
Rated 5 out of 5 stars

American Veterans Aid is a service well worth the investment.

My family and I are thrilled with American Veterans Aid. The service they provided was invaluable, the process was easy to follow and understand and the representatives we worked with were attentive and caring. The work we personally had to do in collecting the data to supply to American Veterans Aid was challenging and took some time, but once all the information was gathered, we were walked through the process easily. Our mom received her benefits in approximately 4 months and we could not be happier.

July 1, 2023

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