Americo/Great Southern Life Reviews 

752
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Just 2 months ago I purchased this life insurance. Just last month my apartment lease was up for signing for another year. The problem rose when they raised the rent. My student loan payments are so... See more

Rated 1 out of 5 stars

For 37 1/2 years my quarterly payment was $39 every 3 months I just got a bill for my new payment to be $272.66. I am 79 1/2 years how can this happen they are trying to get me to cancel as I can... See more

Rated 2 out of 5 stars

Americo Insurance just may be the perfect insurance for the healthy, young, prescription free adults, but I was not one of them. I took a health quiz and passed was told I qualified for a lower rate... See more

Company replied

Rated 1 out of 5 stars

On July 20, 2022 applied for Plan F Supplemental Insurance with Agent Cole Kraft of Great Southern, who took my wife's information over the phone. My wife is well within her BMI, is on no medications,... See more

Company replied

Company details

  1. Insurance Company

About Americo/Great Southern Life

Written by the company

Americo/Great Southern Life offers competitive rates on Medicare Supplement (Medigap) insurance Plans F, G, and N.

➜ GET A QUOTE
PLAN F
PLAN G
PLAN N


Americo is the brand name for insurance products issued by the subsidiary insurance companies controlled by Americo Life, Inc. Medicare Supplement insurance policies are underwritten by Americo Financial Life and Annuity Insurance Company (AFL) or Great Southern Life Insurance Company (GSL), Kansas City, MO, and may vary in accordance with state laws. Not all policies and benefits are available in every state. AFL is authorized to conduct business in the District of Columbia and all states except CT, ME, and NY. GSL is authorized to conduct business in the District of Columbia and all states except NJ, NY, and VT. Each insurer has sole financial responsibility for its own products.


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1.4

Bad

TrustScore 1.5 out of 5

752 reviews

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1.4

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(752)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Keaton and Greg were both very…

Keaton and Greg were both very knowledgeable and helpful. It was a pleasant experience.

June 2, 2021
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Reply from Americo/Great Southern Life

Thank you for your review, Donald. We appreciate your business!

Rated 4 out of 5 stars

The rep

The rep. was very competent in providing service. She was patient & considerate when we asked questions.

June 2, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Susan. We appreciate your business!

Rated 5 out of 5 stars

Your agent called me right away

Your agent called me right away. Took my information and was able to underwrite my policy quickly and painlessly.
Very satisfied with the quick response and level of expertise from this agent.
Looking forward to having you as my carrier.

May 26, 2021
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Reply from Americo/Great Southern Life

Hi Darlene, thank you for your review. We appreciate your business and are excited to serve you!

Rated 5 out of 5 stars
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Robert. We appreciate your business and look forward to serving you!

Rated 5 out of 5 stars

Keaton Johnson

Keaton Johnson is an awesome representative for this company!
He was so helpful to me and made the process to obtain supplemental insurance to Medicare so easy!
Thank you much Keaton.

May 19, 2021
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Reply from Americo/Great Southern Life

Thank you for your review Carolyn. We appreciate your business and look forward to continuing to serve you!

Rated 5 out of 5 stars

Very helpful

Very helpful, very informative, very courteous. The gentlemen who helped me were wonderful.

May 18, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Jeanne. We appreciate your business and look forward to serving you!

Rated 4 out of 5 stars

Very favorable experience for a…

Very favorable experience for a transaction by telephone.
I usually prefer in-person exchanges, yet Christopher was truly
good at conveying the requirements and inquiries.
Being new to Americo, I am pleased with your competitive premium
and look to maintain a quality relationship.

May 11, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review William. We appreciate your business and look forward to serving you!

Rated 5 out of 5 stars

I needed a Medicare supplement and…got what I needed

I needed a Medicare supplement and after looking and pricing over 25 companies that offer Medicare supplements online I sent a message to Great Southern Life. An agent called me and gave me the information and pricing that Great Southern offered. The agent also gave me information on how I could save $78 a year by enrolling in plan G instead of enrolling in plan F. Called the agent 2 days later and he was on vacation so I called the main phone number and left a message and Mr Keaton Johnson called me back a few minutes later. He was very professional and knowledgeable about the plan I wanted and the cost. He wrote up an application and within 30 minutes I had the Medicare supplement policy I needed.
I appreciatedMr Johnson’s friendliness and professionalism. I had an excellent experience and did not have to wait days to find out if I was accepted.
Thank Mr Johnson and Great Southern

April 23, 2021
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Reply from Americo/Great Southern Life

Thank you for your thoughtful review, Thomas. We're grateful to have you as a policyholder and look forward to continuing to serve you!

Rated 5 out of 5 stars

I am extremely grateful for the care…

I am extremely grateful for the care and helpful expertise I received today from Noah. He made certain, every step of the way, that I understood my options and was able to answer all my questions and concerns in a very professional manner.

April 21, 2021
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Reply from Americo/Great Southern Life

Thank you for your review, Robert. We appreciate your business and look forward to serving you!

Rated 5 out of 5 stars

Excellent

The -extensive- list of details was explained clearly, and kept relevant to my situation. I understand what I have to do.

April 9, 2021
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Reply from Americo/Great Southern Life

Hi David, thank you for taking time to leave a review. We appreciate your business and look forward to serving you!

Rated 5 out of 5 stars

This was very easy to enroll over the…

This was very easy to enroll over the phone. I am moving from one state to another and this was a very easy transition. Appreciated clear instructions and support, if I had any questions.

Very good representatives.

April 6, 2021
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Reply from Americo/Great Southern Life

Thank you for your review, Bonnie. We appreciate your business and wish you safe travels with your move!

Rated 4 out of 5 stars

The gentleman that called indicated he…

The gentleman that called indicated he was calling about supplement insurance. He asked me a lot of questions about my medical health. He was very polite and told me that I was approved. I was glad. Thank you

April 6, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Diane. We appreciate your business and look forward to serving you!

Rated 1 out of 5 stars

I give it one star because I can not…

I give it one star because I can not give it 0 please don't get this insurance. Jordan came to my house and I was convinced and then a few weeks later I received the paperwork and the insurance was going to be for amount of my house 220 and the paperwork said 120 really that was a joke what was the point. Ill call them and told me I had to paid more.
I was ok fine whatever.
The covid hit and I had to make cuts and decided to cancel them. And when I call and cancel suppodly it was a done deal and then 2 month pass by and I didn't notice I was charger the second month I notice because it withdrawn my account.
And ill call them and they told me my account was not cancel and I told them is ridiculous. I told tell I want it cancel tell told me I was going to get a letter by mail and u need to sign the paperwork and I told the ok I got the paperwork and send them. And another month pass and my husband got a letter which I was surprised because my husband didn't got the insurance he was going to be the person getting the money if something to me happen. When I open the later they where charging my husband and I started laughing it was none sense ill call them again and they told me yes your husband it getting charger because if I was not going to paid he was in the paperwork that he will pay for me and ill told them no my husband never sign no paperwork I wrote my husband and my brother name to be the receiver they were not ther when I sign how they will held responsible if they where not even there?.
They told me sign the paperwork and they will not charger him I told them ill already send it.
Another month past by and my husband got another bill. I'll call them again and told them I'll already send the paperwork why I'm getting charger ill thought it was cancel and she told me well we send another paperwork because it was to be notarized because the signature wasn't the same,
I got the paperwork when to a notarized and send it and after 3 weeks I call them back and they didn't receive nothing I wanted to see if it was cancel or I will receive another surprise but they didn't receive anything
Finally today I got a email 📧saying is cancel

By the way the person that came it was Jordan and after the signature I call him and he keep telling me u can not help you u need to call the company because I call him to tell him about the amount and he said call the company

by the way Jordan told me if I wanted to cancel at anytime all the money it refunded he even explained it could be like a savings you could take the money anytime u wanted if u had any emergency and when ill cancel them they told me no money will be refunded I was shocked and I was glad I cancel it imagine paying for years. That's why I was happy when Jordan said no penalty if you pull money out or want to cancel it please make sure eveything is on writing.
Worth experience ever.

If you don't believe me just try this call americo and ask then that you want to cancel your policy and see what they said.

March 31, 2021
Unprompted review
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Reply from Americo/Great Southern Life

Hi Nancy, thank you for taking the time to provide your feedback. We apologize for any miscommunication you may have received regarding the cancellation of your policy, and for any negative experiences you may have had in dealing with our agent or home office. Please e-mail regulatory.compliance@americo.com with your policy number so we can look into this further. We look forward to the opportunity to assist you.

Rated 5 out of 5 stars

Mr. COLE KRAFT

Mr. Kraft was very pleasant. He gave me more information on Medicare and how it works than all of the other agents combined , that I have spoken with. He is interested in giving his clients the best that can be offered. He called the first time over
A year ago and got my account with a follow up call today. He is impressive and professional. He will be my last agent . Carol Williams

March 17, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Carol. We appreciate your business and look forward to continuing to serve you!

Rated 5 out of 5 stars

Keaton was very helpful

Keaton was very helpful. I would recommend this company to anyone that is looking for Medical advice.

March 12, 2021
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Reply from Americo/Great Southern Life

Thank you for your review, Cheryl. We appreciate your business and look forward to serving you!

Rated 5 out of 5 stars

Keeton Johnson is

Keeton Johnson is. A terrific salesman. Thank you, Ronald Dunn and Cathy Guillen

March 9, 2021
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Reply from Americo/Great Southern Life

Thank you so much for your review, Donald. We appreciate your business!

Rated 4 out of 5 stars

Michael Ramsay was the agent who sold…

Michael Ramsay was the agent who sold us the policy. Knowledgeable and friendly. The policy and card came to us in a timely manner. No way of knowing how well the policy is until the initiation date of 09/01/2021.

March 8, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to leave a review, Julia. We appreciate your business and look forward to serving you!

Rated 4 out of 5 stars

WE need a change.

We tried the Advantage plan with Humana ,i did not like the coverage which is why I need a change.

March 4, 2021
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Reply from Americo/Great Southern Life

Hi Winfred, welcome to the Americo family! We appreciate your business and for taking time to leave a review. Please don't hesitate to reach out if you ever have any questions. Thank you!

Rated 5 out of 5 stars

Noah was extremely helpful in this…

Noah was extremely helpful in this purchase, before I chose an insurance carrier I spoke with several independent brokers. Of them all Noah was very knowledgeable about products offered, polite and patient walking me through all of the different options, explaining the choices for a best fit for my needs. He is an asset to your company!

February 25, 2021
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Reply from Americo/Great Southern Life

Thank you for your review, Sammy. We appreciate your business and love hearing how positive your experience was!

Rated 5 out of 5 stars

Most knowledgeable about products

Most knowledgeable about products, helpful without long delays, kept it friendly and easy to understand. Jalisa made it a pleasure to enroll.

February 1, 2021
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Reply from Americo/Great Southern Life

Thank you for taking time to provide your review, Johannes. We appreciate your business!

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