AmericordReviews 

everything was professional from delivery to storage

Exceptional service with caring staff. They walked us through the process and made it very easy to understand. Great company.

Americord has the best customer service and their quality is top.

We've used Americord with both of our daughters and had a great experience both times, we would definitely recommend them to others and use them again.

Great customer service, they answered all our doubts promptly. placenta storage is an interesting new product. good price. we are very happy with our experience.

User friendly

Came to pick up when we called and sent emails and updated us along the way. Very organized

My whole experience has been easy and reassuring. My doctor said that the collection kit was one of the best they had seen, easy to collect with, and to return. I appreciate the updated emails every month on my payments and account. It makes life so much easier and reassuring to know that we have our cord blood banked for the future. Wonderful experience!

Answered all our questions and the service for pick up at the hospital was quick.

I researched many different cord blood banks prior to deciding on Americord. Speaking to Michael offered a ton of information. He answered questions I wouldn't have even thought to ask. He returned my calls or e-mails within minutes on most occasions-even once at 9pm. Storing the placenta and cord blood could not have been easier. They sent a box and I filled out the papers and handed it over to the hospital staff when I arrived to deliver my baby. I would highly recommend this company to anyone looking for a no hidden fees, responsive, easy to work with cord blood storage bank.

I just had my first baby and chose Americord to bank my baby cord blood. Americord provides great customer service from the beginning until my baby cord blood is safely stored. I am satisfied with the service and will continue to choose Americord when I expect my second child.

Communication during pick up of cord blood is poor . Customer service quality does not match with the sensitivity of the subject.

However the communication during the selling of package was good.

All the people we spoke with at Americord were very kind and helpful and tried to explain everything clearly. We also got a high number of cells which is great. The only thing we had a slight confusion was with the pick up times as we thought originally it was urgent to deliver as soon as possible but after 7pm the courier doesn't come till the next morning. Needless to say the courier did come the next morning and there were no other issues so that was good.

this process was easier than expected!

I searched a lot before decided to go with this company and finally I took the best decision.
I'm completely satisfied with their service!

Very affordable and extremely easy to set up ! Quick pick up service and great caring representatives !! Would recommend to anyone !!

All of the telephone operators we have spoken with have been very kind and helpful. In the beginning, we had lots of questions and they were always patient in answering each of them. They mailed the kit straight to our house, then we just took it with us to the hospital. Very simple. We handed the kit to our nurse at the hospital and the delivery team took care of the entire collection, which was very easy for us. Unfortunately, there was some miscommunication between my husband and the nursing staff as all 3 possible products were checked on the paper to be stored for us when all we wanted was cord blood (simply due to cost of storage). In his sleep deprived state my husband didn't double check and signed the form to store all 3 products. We did not catch this until we got our first bill which was approx $150 more than we agreed to pay for the cord blood. I spoke with a representative who explained my husband signed for all 3 products. Unfortunately, you can NOT throw out any products once they have processed them and stored them. So, we were looking at a $6000 bill vs a $3000 for cord blood. The representative took in to consideration what happened and gave us a little discount since we were now forced in to all 3 products unknowingly. You apparently get a discount anyway if you elect to store all 3 products, but she gave us a little more money off. She also adjusted the payment due date and offered to decreased the monthly payment to make it more affordable. Excellent customer service in my opinion, especially because it was bad news that she had to give us. I would have given 5 stars if we were able to discard the unwanted products and only pay for the cord blood as we had discussed with the rep we signed up with prior to the baby's birth. About 3 weeks after our baby's birth we received a phone call indicating that our cord blood and tissues were in excellent condition. Overall at this point we are satisfied despite now having a bigger bill.

Timely taken and well preserved tissue

I was very impressed by how responsive Americord representatives were. I had several questions and changes of heart along the way and each time the reps were fast to respond to my questions and requests. They were also very accessible by phone and email. Overall I am very satisfied with Americord.

They were polite, clear and kind every instance we spoke, chat, phone or email.