Classic bait and switch I am writing this to warn other expecting parents about this company’s billing practices. I explicitly ordered and paid for the basic (lowest tier) service. Without my... See more
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Blood collector showed up to the hospital with no identification whatsoever. No way, other than his word that he worked for or was contracted by Americord. We also never received any confirmatio... See more
Company replied
People was extremely nice at the phone but they came 16 hours late to pick up the cord, placenta, etc. (not within six hours after delivery as promised) and we did not had news of them for a month.
Company replied
I think I completed the cord blood process correctly with Americordblood, but after the birth of my daughter in June 2013, I never heard anything from them again, so I'm not sure if I even have any ti... See more
Company replied
Company details
About Americord
Information provided by various external sources
We are committed to pioneering the development of new cord blood banking technologies. Under the leadership of Executive Medical Director, Dr. Robert Dracker, Americord® developed Cord Blood 2.0™. This revolutionary process collects up to twice as many stem cells compared to a traditional cord blood collection.
Contact info
United States
- 866.503.6005
- americordblood.com
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Hasn’t replied to negative reviews
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Easy, affordable and thorough!
The process of banking our child's cord blood was easy to manage with the kit that we received well in advance. The forms were easy to fill out and the hospital staff seemed to have everything they needed. The pick up was a little awkward, but that had more to do with hospital policy, the time of day and being shifted to a different room at the same time.
Personal Service
The folks working for Americord are fantastic at offering great personal service. During any interaction they always called me by my first name which made me feel valued as a customer. I thought it was awesome how they gave me a timeline of what to expect and then a back up plan should things change rapidly. They are well prepared to help their customers with any scenario! Thanks so much!
Good services
Americord made it easy and affordable to do something that is so important!
Americord was great to work with and made the process easier. The harder part for us was working with our doctor and hospital to make sure they were doing everything correctly. It was the first time thy had done cord banking with Americord so I think if Americord becomes a more well known name in the hospitals, that would make it easier for the doctors and nurses to know the process!
Super Easy
It was super easy to use the kit! Americord even offered to deliver a kit to the hospital if I forgot it. Luckily, I remembered it. I always had excellent customer service.
Good experience so far
I have had a good experience with Americord so far. They were really quick in response and the collection process right after the delivery.
Hopefully the experience would stay this good for all the coming years. I would recommend Americord to my friends.
Wonderful
Excellent – no reservations, I would recommend this company to anyone.
So far, So good!
Using Americord was easy and simple while at the hospital. So far we've had no problems and the price is very fair.
Pretty easy to use. Don't know what could be better. Would like updates from time to time
Pretty easy to use. Don't know what could be better. Would like updates from time to time, such as new medical breakthroughs.
A survey a year and a half after our birth, really?
Blood collector showed up to the hospital with no identification whatsoever. No way, other than his word that he worked for or was contracted by Americord. We also never received any confirmation that our blood made it to any facility or any information on how to find it if we need it. No follow up at all.
Except now. A year and a half later.
Do we have an account set up somewhere online that we can access? Any way for us to verify that our very expensive process of collecting cord blood was all for not?

Reply from Americord
Great experience.
I had a great experience. I had a lot of questions and was given straight answers from the representative.
Hassle free and great customer service
Always helpful when I've had inquiries, low hold times and convenient payment options.
Timely service
Very supportive staff, ontime kit delivery at door and they also sent someone to pick up the kit after my delivery within 15 mins. Very good service time.
Cord banking
So far my experience has been good I've also referred my sister as well that has a baby coming in November
Nice experience
Americord blood banking representatives were quite helpful all through my interaction.I would recommend them.
No issues
No issues, but haven't received any notifications since I paid off the account. I actually forgot that we had banked our cord blood until I received this email soliciting a review. It would be nice to get updates occasionally.

Reply from Americord
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