Amey Reviews 87

Amey made an appointment without my agreement to fit a smart meter which I do not want. They refuse to cancel and confirm they have done so. A don’t care and bullying attitude which is causing me distress. Amey should not be behaving so unreasonably.
I have to waste my time going to the Citizen’s Advice Bureau for advice on how to deal with this company.
This sounds like a rant and rightly it should!

Should have arrived between 8.00- 12.00. Turned up at 1.15. No apology or phone call to say they were going to be late. Operative not very communicative and not very bright. If you’re thinking about a smart meter, forget it.

Got appointment 2 weeks ago to fit smart meter, arranged time off work, got text on tuesday to say cancelled, re arranged my work, got text yesterday to say coming today between 8 and 12, sorted my work again... Nobody turned up ! Disgusting service they can shove their smart meters where the sun dont shine !

Took the day off and waited in all morning for new smart meter. Called to see where they were to be told they had cancelled it! They’d even texted me the day before to remind me that they were coming! Terrible service

I've just had the 5th failed appt with Amey coming out to reconnect my smart meter display unit! This is after complaining after the first 2 missed appts! Very disappointed!!!!

This is the 4th time amey on behalf of scottish power have said they were going to fit a smart meter in my house the first time they actually arrived only to say I was missing a third wire. call in northern power grid who said they don’t know what they are talking about, they replaced the junction box anyway. the next appointment they cancelled. the 3rd appointment they didn't show up. After a lot of consideration, I thought I would give them another try and like before they didn't show. after 6 emails and 6texts one of each on the day saying an engineer would be arriving today, another no show. I rang Scottish power to complain that they hadn't shown up and was told the job was cancelled, they never called they never emailed they never sent a text. to top it all off an hour after complaining about not getting the meter fitted at the fourth attempt and another day wasted waiting for them to arrive I get an email congratulating me about having one fitted. does no one communicate with each other it's an absolute disgrace, amey should be kicked off the contract for not fulfilling their obligations. I won’t be having one fitted now unless it becomes compulsory but it is most likely to be with another supplier. Why can’t you rate zero stars they never did anything to warrant any stars. it's a third-rate service with a fifth-rate contractor.

Had appointment through Scottish Power for smart meter to be fitted. No one turned up, couldn't get through to Amey. Wont be wasting my time rebooking. Useless!!

Worst bin contract we ever had. You thought Veolia were bad? Hah!

These troglodytes haven't got a brain cell between them - they rarely take our bin, never take "small electricals" like the council beg us to leave for recycling, didn't take clothes or the food bin. They throw bins back on the pavement with no care, and, I've even seen two of them on opposite sides of the road competing against each other like it's a race. Of course, to win a race and save face, you must miss a few bins - they're such a hindrance to the game these pesky bins!

A bunch of chimpanzees could do the job better, and for less than £20k a year.

Half a day Harry's - can't wait to get home and on the beer. Screw the people that pay our wages ay? Cheers!

Awful excuse for a contractor!

Don’t even return calls or acknowledge emails! Do they even exist?

Absolutely DISGUSTING service. If you are arranging special waste collections it is critical you make sure your local council don’t use this company. You WILL be charged, your rubbish will NOT be collected and you will NOT get a refund. I’d personally be interested to know more about these contracts Amey Plc have with councils because when we complained to my local council they did not want me contacting Amey Plc directly and were extremely annoyed I knew who they are. Very strange.

Avoid at all costs. They do the bulky collection service for Ealing Council - charged me £40, claimed items were not outside (i have cctv proving they were) and refused to help or refund. So if you want to pay for services which are NOT provided then use these people. Alternatively, go elsewhere for an honest and reliable service

I am a customer of nPower and I have recently had the misfortune of having to deal with Amey, their subcontracted engineering department. Although every single engineer I have met has been unerringly helpful and polite they do not invest in their back office it seems. My job request was to swap out a prepayment electricity meter for a credit meter.

The first time they did not have the right meter. The engineer took a picture and told me when I rebooked the job to specify to specify that I needed a 5 port switch and not a 4 port switch. Which I did so.

The second time, the engineer took one look at it and said "oh, I am not trained to fit 5 port switches, but without the accreditation, I just can't switch it over. You are the 5th person I have had to say this to today"

The third time (today) the bloke arrived in a van with AMEY emblazoned all over it, I saw the van and went to the door to get ready to let him in. And then for some reason (maybe that he realized it had 5-port switch emblazoned all over paperwork for the job) - HE JUST DROVE OFF!!!

Incompetence is not the word. There is zero line of recourse because I cannot deal with Amey, only nPower. It seems they get must be paid PER CALLOUT and not PER COMPLETED JOB and so it is seemingly in their interest to faff around and be useless. There's nothing I can do except ring up nPower's complaint line - AGAIN - and speak to their extremely helpful call center staff. Who will again book a call-out, emblazon 5-port switch on it - and I'll get to take a FOURTH DAY OFF WORK.

Lucky me /s.

Awful company to work for. Horrible atmosphere. Poor senior management.

Hi I had 3 appointment with these people didn’t turn up first time rung them said it was a new txt service and was txting people for appointment without booking enginer then re booked on phone. That day I rung to double check they was coming yes defo be there I said are you sure coz there was a dusting of snow on the ground. Yes they said waiting till the time they give me then rung as they didn’t turn up and said oh the enginer have rung in sick I was fuming and went mad on the phone. Explaining I had stayed in 2 And it was close to Xmas and I had better things to to do. Put a complaint in as they could have rung me to let me know he was “ill” give me another appointment and yes they turn up to tell me I couldn’t have it as my electric was in a coaboard. And wouldn’t fit there. Absolutely a joke. I had to wait for a new meter to come out that would fit

Extremely bad service, I had an appointment booked with this company to install a smart meter for yesterday (since a week ago). I received updated text messages and emails from the company stating the booking, I also received updates via EDF on my account.

No one showed up yesterday to install my meter, costing me £130.00 for a day off work and 12 hours off sitting at home for doing nothing! (Except wasting my time)

Extremely poor service and very unhappy. I have decided not to bother having the smart meter installed. They can keep their BS unit with their BS service.

If I could chose no stars I would. EDF use these guys to fit smart meters. Worst customer service ever. First engineer was not fully qualified. My electricity meter has 2 fuses so not the norm. One of those things I thought no one's fault. I called EDF the next day and when I re-booked Edf made sure to request higher qualified engineer next time on the job request. Guess what 2 weeks later they sent another under qualified engineer. He called them to see if jobs could be switched as it was only 1pm but only one guy was available and was on a job and would not get here on time. They even said EDF had not made the request that I knew they had. A total lie. The young lad was so sorry I did take out my frustrations on him and I do feel bad as he is only doing what he is told. But they did not really try and get my job done that day. Again I called EDf who said before I rebooked they would investigate. I got a message a few days later saying they had spoken to Amey and it would not happen again. So I re-booked for another 2 weeks time. EDF assured me the job would again say it needed a higher skilled engineer. They read out to me the notes. Guess what????? Just had a call off the engineer to say he was on his way so I asked if he was fully qualified and he said No!!!! I was just about to play Holy Hell but he suggested he call his work to get someone else. This time I have been lucky that someone had finished all his jobs and had called in asking for more. So my job is getting done but no thanks to Amey. I have officially complained to EDF who I could not fault and I hope Amey do not get the contract from them next time. The lads they employ were pleasant friendly guys they just work for a bad company. This needs looking into at Management level.

I unlike the other reviews had the installation carried out with no problems, The installation took place on the 6th December 2017, everything seemed to be ok, until December 26th, my energy usage shot up, my daily average was £1.40 after the 26th it was averaging £7! I contacted AMEY eventually and they arranged an appointment, two vans arrived (for a 4"x2" box) one guy proceeded to listen to my issues while the other was fiddling on with the meter, he then said that there was nothing wrong! he showed me each daily output and they had been changed! they said "you must have been pressing the wrong buttons"
They left and the next day it was giving erratic readings again, tried to contact AMEY twice each time I was on hold >10mins so cancelled, contacted Scottish Power saying I want the meter removed there reply was it cannot be removed, so I informed them that I would unplug the meter as in its current state is no use to me.
PS. since the installation I have had two bills from Scottish Power and both have been estimates! so much for smart meters!

Had booked a day off on the 2nd of February for my smart meter to be fitted on behalf of Npower between 12-4. At 3:30 and with nobody contacting me I phoned amey myself to see what time the engineer would be arriving at. I was told nobody would be coming as the engineer had rung in sick and someone had tried to contact me the previous day, which was true however as I can't use my phone during work I'd missed their call which was made on a withheld number and no message left. Up until this point all communication had been via text but with no way of knowing the private number was them and no further attempt made to contact me I was left sat in all day waiting for no one.

Was told I'd be rung the following week for another appointment to be made during the weekend so as not to book anymore time off, over a week late I'm still awaiting a phone call. Looking through other reviews it seems I'm not alone in being let down by this company. It's about time the energy companies found a more reliable firm to carry out work on their behalf as evidently this lot aren't up to the job. Extremely disappointed!

Absolute joke. Appointment booked weeks in advance for this morning. Email reminders making sure I didn’t ‘forget’. Call received this morning at 8:45 saying appointment was cancelled. What sort of shambles is this? They offered to rebook the appointment - I declined their offer as I’m not prepared to waste another day holiday on them.

Spoke to my energy provider to complain (nPower). They were very helpful and, interestingly, are ‘aware’ of Amey and monitoring them. Shouldn’t be too long before they lose the contract judging by the reviews here. NPower offered £30 compensation credited off my bill which seems to be the standard so if you struggle to get this with Amey, try your energy provider. Hopefully that will then get passed on to Amey.

Requested a smart meter in 2017 from EDF to be fitted by Amey. Offered a fitting date 8th January 2018 which I agreed to and it was confirmed. Nobody arrived despite calls towards close of the day to say my day off was pointless. No fitting happened and no explanation why. Told I may be entitled to £30 compensation - laughable. No further contact about compensation. Given new date Feb 2nd, agreed this and date confirmed. Booked time off and 2 days before I was sent a message offering a totally new date, 6th of February. EDF uses an outsourced fitter - Amey, to NOT fit meters in line with time taken off work to wait for them to arrive, AMEY treat people like fools and pay nothing to give total disregard for costs and inconvenience. Cowboy outfit ran by idiots.