Amica Insurance Brokers Reviews 

143
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As a professional landlord I am always looking for the best insurance that is tailored to my particular needs. Emma is always on hand to help with all of my enquiries and keeping me update with the pr... See more

Rated 5 out of 5 stars

Our insurance broker, Rebecca, was amazing. Beat our other quotes and got everything done smooth and quick. Really easy to communite with on whatsapp and the phone. Will be recommending Amica to anyon... See more

Rated 5 out of 5 stars

Absolutely wonderful! - Tom at Amica found us a renewal policy which smashed all other quotes hands down. He answered all our queries quickly and efficiently and gave us the much sought reassurance we... See more

Rated 5 out of 5 stars

A rare breath of fresh air: friendly customer service and efficient management of process married to a great understanding of complex needs while remaining super-competitive on price. Hat tip to Emma... See more

Company details

  1. Insurance Broker

Written by the company

Amica Insurance Brokers was founded in 2020 by Thomas Barnett and Matthew Merriman, who have a combined 20 years of insurance broking experience in a challenging and very competitive market. Operating from our office in Newcastle-Under-Lyme, Staffordshire, we are proud to offer a personal service nationwide. All our staff members are qualified insurance professionals and can offer tailored advice and products over the telephone or welcome any clients who wish to walk in and visit. We offer a broad range of insurance products such as car (including high value), van, home (including high value), travel, landlords, business, liability, shops & offices and much more. Our clients are the focus, and we aim to offer a ‘one stop shop’ for all insurance needs, whilst simultaneously building long standing relationships.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(143)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service at its best

We came across Amica via our broker having spent many hours trying to get cover on a Barn conversion. Georgia was brilliant, friendly, helpful and understanding, but importantly she kept to her word and called back with a competitive quote covering our needs.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent …

I should have reviewed this company ages ago so others can benefit.
Matt does all the hard work, searching for the best quotes based on my needs.
This year’s renewal for two properties was actually cheaper than last year - not by much, but I was expecting an increase as all my fellow landlords have had increased charges.
All I do is ring or email when I need a quote and he just sorts it.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and huge saving on house insurance

Tom was friendly, professional and incredibly knowledgeable. I was hoping to find specialist home insurance at a lower cost, but I didn't imagine that Amica would be able to save us nearly £600. I'm still smiling - we'll definitely be using your service again and referring you on to others. Thank you Tom :D

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Secured fantastic insurance for property others told me was uninsurable

Incredible service. I came to them needing to insure a residential building that had not been previously insured, where the owner had passed away and probate hadn't gone through and the executor was not in a position to do it himself. Everyone else told me it wouldn't be possible. Not only did Matt make it happen, the level of cover for the price was fantastic. It covered things I didn't expect we could get covered. He helped get it sorted just as a bank holiday weekend started too. Will definitely come back to them for any other complex insurance situation I'm faced with.

May 2, 2023
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Alexa,

Thank you for your kind words and your business.

Regards, Matt.

Rated 5 out of 5 stars

WOW!!

What a service I got from Cat today! I explained my complicated circs to her (we'd had home contents renewal declined by our previous insurer for spurious reasons that weren't our fault) but she calmly noted the facts, got on with it and VERY QUICKLY responded with an excellent proposal from a top notch insurer. Cat was really pleasant to deal with, too. Based on this experience I plan to bring ALL my insurance over to Amica in the course of time.

May 4, 2023
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Gav,

Thank you for your kind words and business.

Amica Insurance Brokers

Rated 5 out of 5 stars

Couldn't find better, and I've tried!

The conversations held with Andy Walker were like a breath of fresh air. He was calm, patient, knowledgeable and a pleasure to deal with unlike the pushy operatives at a lot of other insurance service providers. The policy he put together for us was perfect considering the unusual nature of our requirement which others just couldn't be bothered with. First class service, well done.

April 27, 2023
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Steve,

Thank you for your kind words and business.

Amica Insurance Brokers

Rated 5 out of 5 stars

Excellent value, first rate service

I have used Amica twice over the last six months for buildings only insurance on high value property and they have been brilliant! Their service is terrific and they saved me a significant sum of money compared to my previous broker. I would highly recommend them!

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Really happy with the service provided

Really happy with the service provided. They were able to get me a better deal on home insurance and didn't resort to hard-selling or putting on pressure. They provided all the information I needed in an email as asked, so I was able to take my time and do some research.

Excellent customer service.

February 17, 2023
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Dave,

Thank you for your kind words and business.

Amica Insurance Brokers

Rated 5 out of 5 stars

Quick and easy insurance for an annexe

Amica Insurance Brokers, particularly Tom, were really helpful and on the ball. They responded to my request for a quote so quickly and were able to get me a competitive quote that beat my previous renewal price.

When I needed to make a quick change, they made it quickly and sent the documents out within minutes.

Honestly, I don’t think I’ll go anywhere else for my insurance in the future. Tom was an absolute pleasure to deal with and made it so simple and fast.

Thanks Tom!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Great experience. Very good communications, pricing and attention to my needs. Many thanks.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tom

Excellent service from Tom. Nice and easy quick renewal and even managed to reduce the price! Wouldn’t go anywhere else for insurance renewals! Thanks again mate.

December 8, 2022
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Jamie,

Thank you for your kind words and business.

Tom, Amica Insurance Brokers

Rated 5 out of 5 stars

Flood Insurance Made Easy

Went to renew my policy with existing insurance company only to be told that annual premium has risen by about £300. So I contacted Amica and spoke to Georgia with regard to my Buildings & Contents Insurance including flood cover.
I think she is the first person to actually acknowledge that something has been done about the flooding problem in the form of flood water storage tanks and my 13 years no claims.
I have mentioned this every time to other insurers but I think they just took the stance that you've been flooded in the past and that's your price. No consideration to length of no claims or any mitigating circumstances taken.
Georgia sorted my policy out in less than 24 hours at a great price. That included full food cover and was about £250 cheaper than my previous insurer. I will certainly look to you for a renewal price next year and will recommend you whenever the opportunity arises.

Georgia was very helpful and knowledeable. She carefully listened to what you had to say and took on board your concerns. She clearly conveyed these details to the underwriters which resulted in a policy with more than adequate cover at a brilliant price.

A*****

December 2, 2022
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Tony,

Thank you for your kind words and business.

Amica Insurance Brokers

Rated 5 out of 5 stars

Landlord's Insurance

Amica contacted me following from a comparison website. I received an initial first call first thing in the morning following my request. Matt went through all my requirements and came back within a couple of hours with a quote. The quote was some £100 cheaper than any other company and an extremely good policy.
I would have no hesitation in recommending this company for your insurance needs. Very friendly, helpful and prompt.

November 24, 2022
Unprompted review
Amica Insurance Brokers logo

Reply from Amica Insurance Brokers

Hi Jacki,

Thank you for your kind words and business.

Amica Insurance Brokers

Rated 5 out of 5 stars

Customer service at its finest

Georgia made what had become a home insurance minefield for me a simple and easy one shop process. I felt I was in very capable and knowledgeable hands. I won’t hesitate to recommend and to use for future policies for business, vehicle and home.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic, speedy service. Tom was detailed, informative and gave great advice, I needed flood risk cover and this was no issue at all, all completed and insured within 20 minutes or so! A+++++ Highly recommend for any insurance

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service - helpful, informative, competitive pricings

We recently purchased building and contents insurance through Amica. Georgia has been helping us out and she has been fabulous. She found a really competitive price through AXA, which meets our needs. She was also great at answering our questions about the small prints and explaining some of the t&cs - which can always be challenging to get your head around!
The whole process of finding insurance has been made a whole lot easier and less stressful. We'll be 100% getting in touch with Georgia at Amica when other insurances come up for renewal!

November 9, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look