Watch delivered on time, although their carrier,UPS, just left it at the door!!! Expensive item to go missing??? Requested the bracelets be altered, bit too tight and the pin adjustment system of no... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of or... See more
I recently placed an order with AMJ for a limited edition time piece that had a hefty discount. Shortly after placing the order, AMJ contacted me and told me there was a stocking issue which meant... See more
Initially I received a watch which proved faulty. A quick phone call to AMJ and I was offered a replacement watch. AMJ supplied a returns bag for the watch and also despatched a replacement. AJM w... See more
Company details
Written by the company
Andrew Michaels Jewellers, also known as AMJ Watches was established in 1976. We are a high street jewellers with many years of experience within the luxury market. We offer Free Shipping and 0% APR finance on many high end brands. Which include Ball, Bell & Ross, Breitling, Bremont, Chopard, Citizen, Doxa, Garmin, Grand Seiko, Gucci, Hamilton, Junghans, Longines, Oris, Rado, Seiko, Tag Heuer, Tissot, Tudor, U-Boat.
Contact info
38/39 Stodman Street, NG24 1AW, Newark
- +44 (0)1636 679638
- sales@amjwatches.co.uk
- amjwatches.co.uk
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Lovely watch winder
Lovely watch winder - packaged perfectly and safely - very pleased!
February 6, 2026
Watch case was delivered on time needed…
Watch case was delivered on time needed a bit of help with set up emailed them with no reply that was months ago poor customer service
May 27, 2025
Reply from AMJ Watches
Thank you for your review.
I’m pleased to hear that your watch case was delivered on time, although I’m very sorry to read that you felt you received no response to your setup enquiry.
We take customer service seriously and aim to respond to all emails promptly. I have checked our records and cannot locate any outstanding correspondence relating to this matter, so it’s possible that your message may not have come through to us.
Please do feel free to email us again directly at marc@andrewmichaels.co.uk or call the shop, and we will be more than happy to assist you with the setup.
GREAT SERVICE!!
Your response doesn’t properly address the points I made, but hey ho…I’m not really surprised. Fudge the answers and miss out what you don’t like.
Where’s your explanation of why you linked my purchase with what you seem to be saying was a claim by me for a free watch winder, which is not true?
Your failure to address the other issues I brought up would appear to centre around an email you said you sent me. I’d be happy to revisit my review if you send me that email and/or screenshot showing the date stamp and time it was sent.
You’ll already have my email address.
FURTHER!!
AMJ contacted me, and, after discussions, we agreed that there were a number of misunderstandings.
The outcome was more than satisfactory for me and I’m happy now to change my review score. I’d also be happy to buy from them again and have no hesitation in recommending them as a thoughtful retail independent, committed to giving customers the best possible shopping experience.
February 11, 2026
Unprompted review
Reply from AMJ Watches
I have emailed you from two separate email addresses, whatsapped you. We have always been happy to communicate with you. There is something wrong. Please can you check your junk/spam folder as well as your Whatsapp?
Good comms but the length of time for…
Good comms but the length of time for delivery was longer than advertised and expected.
February 2, 2026
Reply from AMJ Watches
Hello,
Sorry about this, the watch is advertised as 7-10 days delivery on the website. Apologies if this was not clear at the time of purchase.
Kind Regards,
AMJ Watches
Fast tracked delivery via royal mail
Fast tracked delivery via royal mail, and glad a company hasn't opted to use evri for a change!
The item was perfect thank you.
January 29, 2026
Watch Winder
After a slight issue with the original item . The service was very professional and very prompt . Would highly recommend
January 29, 2026
Amj watches were really efficient from…
Amj watches were really efficient from the moment the order was placed to addressing a problem they had and being resolved asap, cannot fault them.
January 31, 2026
Yea standard
Although we did have a bit of a missunderstanding we were able to sort it out, after quite some time of talking, Marc the manager is very polite and professional given the type of things he deals with, ive recieved good service and guidance, its like were friends now but I recommend highly shopping witg AMJ they will treat you like a high class VIP customer and their products speak for themselfs, my experience in particular was very great and hopefully i do more watch business with AMJ in the future, keep it up, you wont get scammed or miss treated just honest and genuine services, very very reputable, even tossed some jokes back and fourth haha -verified review-
February 5, 2026
Unprompted review
Just a great service and very quick
Just a great service and very quick, watch was reasonably priced too! 5*s
January 30, 2026
Watch review
Great service fast delivery bought watch for husband 65th birthday looks amazing packaging good I'm sure he will be delighted
January 21, 2026
Excellent and quick service
Excellent and quick service. Polite and experienced staff member. Highly recommend.
January 22, 2026
I get married Saturday and wanted watch…
I get married Saturday and wanted watch for then. Amj went out there way to get here for my wedding day ....
January 16, 2026
Fast, Clear, and Professional
Excellent service , fast, efficient, and very professional. The information provided was clear, accurate, and exactly what I needed. Communication was smooth from start to finish, and everything was handled quickly. I would happily recommend them to anyone looking for a reliable service.
January 16, 2026
The watch was at a good price
The watch was at a good price, dispatched without delay and is as described. Nice efficient service.
January 12, 2026
Great company to deal with
Great coms, very helpful and the delivery was swift.
The watch is stunning!
January 13, 2026
No complaints from me ordered my watch…
No complaints from me ordered my watch came next day happy days they informed me with every step of delivery so yea 10 out 10 🤝🤝
January 5, 2026
Excellent 👌
Excellent 👌
Stumbled across AMJ looking for a particular item and I can honestly say no regrets the gentleman I dealt with was extremely helpful
December 8, 2025
This was the second watch I’ve…
This was the second watch I’ve purchased from Andrew Michaels and couldn’t be happier with the service.
Great communication and extremely fast delivery.
Thank you and highly recommended.
January 9, 2026
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