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AMJ Watches Reviews 

7,500
•
TrustScore 4.5 out of 5

4.7

Watch Store
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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service provided, often highlighting the staff's helpfulness and professionalism. Many found the pricing to be very competitive, often lower than elsewhere, making purchases more accessible. The delivery service is frequently described as fast, efficient, and reliable, with items arriving securely packaged and often ahead of schedule. However, some customers also noted occasional issues with delivery, including delays, missed next-day delivery promises, or a lack of communication regarding stock availability. A few people also mentioned instances where specific dispatch requests were ignored, leading to inconvenience or unexpected delivery arrangements.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their watch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the fast, efficient,... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great, fair, and competitive... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch delivered on time, although their carrier,UPS, just left it at the door!!! Expensive item to go missing??? Requested the bracelets be altered, bit too tight and the pin adjustment system of no... See more

Rated 5 out of 5 stars

I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of or... See more

Rated 5 out of 5 stars

I recently placed an order with AMJ for a limited edition time piece that had a hefty discount. Shortly after placing the order, AMJ contacted me and told me there was a stocking issue which meant... See more

Rated 5 out of 5 stars

Initially I received a watch which proved faulty. A quick phone call to AMJ and I was offered a replacement watch. AMJ supplied a returns bag for the watch and also despatched a replacement. AJM w... See more

Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Andrew Michaels Jewellers, also known as AMJ Watches was established in 1976. We are a high street jewellers with many years of experience within the luxury market. We offer Free Shipping and 0% APR finance on many high end brands. Which include Ball, Bell & Ross, Breitling, Bremont, Chopard, Citizen, Doxa, Garmin, Grand Seiko, Gucci, Hamilton, Junghans, Longines, Oris, Rado, Seiko, Tag Heuer, Tissot, Tudor, U-Boat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,500)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Breitling SuperOcean heritage purchase

I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of ordering and was very well packaged. I unboxed the watch straight away and registered it almost immediately for the 5-year warranty. The complimentary watch winder arrived around five days later, which was a great added bonus. Overall, I am extremely happy with my purchase and would highly recommend AMJ.

December 11, 2025
Rated 1 out of 5 stars

I ordered a watch as a Christmas…

I ordered a watch as a Christmas present. The watch was over £1000. The website said the item was in stock and available for next day delivery.

I later received an email informing me that the watch I had ordered won’t be in stock for 3 months.

I asked for a refund which will apparently be provided in 3-5 days.

What was more irritating about the process was that even after I was informed the watch was not in stock, it still displayed as available for next day delivery online.

To be clear, the refund was only issued after I called up and requested it.

December 18, 2025
Unprompted review
AMJ Watches logo

Reply from AMJ Watches

Hello, thank you for your feedback and we’re sorry for the disappointment caused.

We can confirm that refunds are issued by us immediately once requested. Unfortunately, the remaining delay is due to standard bank processing times, which are outside of our control and typically take 3–5 working days to appear back in the customer’s account.

We completely understand how frustrating this can be, especially when an item was intended as a gift, and we sincerely apologise for the inconvenience caused. If you would like us to confirm the exact date the refund was processed, please feel free to contact our customer service team directly and we will be happy to assist.

Rated 5 out of 5 stars

Great experience

Delivery quicker than I expected, safely packed, so it will do for a perfect gift. I would recommend.

December 12, 2025
Rated 3 out of 5 stars

Missing some pins for my bracelet,

Missing some pins for my bracelet,

I’m wondering if they can be provided.
As I can’t wear it at the moment.

November 27, 2025
AMJ Watches logo

Reply from AMJ Watches

Hello, I have emailed you and replied to your review. I cannot help or investigate if you do not get in touch.

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