AMS SURVEYS | Chartered Surveyors Reviews 

368
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and courteous, making interactions pleasant and informative. Many people highlight the excellent customer service and efficient communication, noting the team's responsiveness and ease of contact. Consumers frequently commend the thoroughness and detail of the surveys and reports, which provide valuable insights and clear recommendations. Reviewers also appreciate the quick service and timely delivery of reports, often receiving them sooner than expected, contributing to an excellent overall experience and value.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as excellent, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness and ease of... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reports highlighting the quick turnaround for surveys... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found all the staff courteous and professional. They listened well and their answers were helpful. They secured an early appointment with the seller's agent to carry out the survey. A comprehensive... See more

Company replied

Rated 5 out of 5 stars

Jo was incredibly kind, helpful and knowledgeable and as a result we got the right survey for us and the property. Its so nice to speak with a real person, who happens to be so lovely too. The structu... See more

Company replied

Rated 5 out of 5 stars

We had a Level 2 survey only and the amount of detail that in this was perfect for our forever home. The report was so thorough and detailed that it helped us and our solicitors raise question... See more

Company replied

Rated 5 out of 5 stars

Paid for the survey Friday, survey was completed The following Monday. Very fast service. The survey itself was very detailed with images and instructions of what happens next. Good drone footage... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Architecture Firm
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Structural Engineer
  6. Surveyor

Written by the company

AMS SURVEYS is a RICS Regulated Chartered Building Surveying Practice covering; Cheshire, Lancashire, Liverpool, Manchester and North Wales for residential services and surveys. We have surveyors based within their local areas, with excellent local knowledge and experience. Whilst the Commercial and Heritage Services are offered across the North of England and Wales. Experts in Building Pathology, defect analysis and examining buildings, providing specialist comprehensive reports and solutions to both Residential, Commercial client and owners of historic buildings. ************************************************************ Some of the services we offer are: ************************************************************ RICS Homebuyer Level 2 # RICS Building Survey Level 3 # Roof Surveys # Damp and Timber Surveys # Structural Surveys # Drone Surveys # Schedule of Condition # Schedule of Dilapidations # Pre-purchase Surveys # Commercial Building Surveys # Architectural Design # Planning and Building Control # Historic/Heritage and Listed Buildings Surveys # Historic Building Recording # Heritage Statements ************************************************************ Call or visit our website to find out more about what we can do for you.


Contact info

Get an Instant Quote From us Today!

We offer Residential, Commercial & Heritage Quotes all in one place.

4.9

Excellent

TrustScore 5 out of 5

368 reviews

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4.9

All reviews

(368)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Survey done with expediency

Survey done with expediency. Happy with the service

February 2, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Joe,

Thank you very much for your 5 star review. We’re really pleased to hear the survey was completed promptly and that you were happy with the service. We appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Highly recommended!!!

We decided to use AMS purely through their reviews. I am so glad we did.
Communication from the off has been fantastic, Ellie was on the ball returning calls and sending emails. We have just had a level 3 residential survey done and it is one of the most thorough surveys I've seen. It was presented in a simple and informative layout. The survey was carried within 5 days of instructing them and the report was back within 5 working days. Thanks to the survey it uncovered a catalogue of problems hidden which sadly meant we decided to walk away from the property we had set our hearts on . But it wasn't meant to be. We will certainly be using AMS again for our next survey

February 3, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Tracy,

Thank you so much for your detailed 5 star review. We’re really pleased you chose AMS Surveys based on our reviews, and it’s wonderful to hear the experience lived up to your expectations.

It’s great to know Ellie kept everything running smoothly from the start, and that Joe carried out such a thorough Level 3 residential survey with a clear and easy to follow report. We always aim to provide detailed, practical information within a prompt turnaround, so we’re glad this came across.

While it’s understandably disappointing to walk away from a property you were excited about, we’re pleased the survey helped uncover hidden issues and supported you in making the right decision. We truly appreciate your trust and look forward to helping you again with your next purchase. We’ll pass on your kind words to Ellie and Joe. Thank you.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, with an easy booking process and detailed report

January 19, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Nathan,

Thank you very much for your 5 star review. We’re really pleased to hear you found the booking process easy, the team helpful, and that you were happy with the detailed Level 3 survey report.

We wish you the very best of luck with your new property purchase, and thank you again for choosing AMS Surveys.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

AMS Surveys carried out a Homebuyers…

AMS Surveys carried out a Homebuyers Level 2 Survey. Provided an excellent, professional and efficient service.

January 21, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Jonathan,

Thank you very much for your 5 star review. We’re really pleased to hear you were happy with the Homebuyers Level 2 Survey and found the service excellent, professional and efficient. We appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

In preparation for selling my house

In preparation for selling my house, I arranged for a survey to check for dampness and any timber issues. Bobby, the surveyor, was a delight to work with. He patiently walked me through each step of the process, ensuring I understood what he was doing and shared the main findings with me. The report arrived quickly, was straightforward, and included actionable advice. Bobby had a great grasp of the challenges associated with older homes like mine from the 1890s, and his recommendations were satisfying. He was readily available for follow-up questions and clarified details once I had the report. Overall, it was a fantastic experience, and I would strongly recommend their services for anyone needing a damp survey.

January 29, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Alejandra,

Thank you very much for your fantastic 5 star review. We’re really pleased to hear you had such a positive experience and that Bobby took the time to explain each step of the damp and timber survey clearly. It’s great to know the report arrived promptly, was easy to understand, and provided practical advice you could act on.

Older properties, especially those from the 1890s, do come with their own challenges, so we’re glad Bobby’s experience and recommendations gave you confidence and clarity. We’ll be sure to pass your kind feedback on to him. Thank you for the strong recommendation.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Very good and slick experience

Very good and slick experience

January 27, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Mark,

Thank you very much for your 5 star review. We’re really pleased to hear you had a slick and positive experience with us. We appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Thomas completed our level 3 survey back on 17th November couldn’t have gone smoother will always use AMS for our purchases moving forward!

November 17, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Charlotte,

Thank you very much for your 5 star review. We’re really pleased to hear that Thomas carried out your Level 3 survey smoothly and that the whole process went well for you. We really appreciate your loyalty and look forward to helping with any future purchases. I will share your kind words with Thomas, he will be very happy. Thanks.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

AMS Surveys has been professional and…

AMS Surveys has been professional and helpful. Thomas Y provided detailed survey and also helpfully took me through the report and issues identified in survey, which has been very useful.
Thank you .

January 5, 2026
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Narayana,

Thank you very much for your 5-star review. We’re really pleased to hear you found the service professional and helpful, and that Thomas took the time to provide a detailed survey and talk you through the findings. It’s great to know the explanation of the issues identified was useful to you.

We will be sure to pass your kind feedback on to Thomas. Thank you again for taking the time to share your experience.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Professional

Professional, friendly and thorough service.

December 6, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Donnellloni,

Thank you for your 5 star review. We’re really pleased to hear you found the service professional, friendly and thorough. We really appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

The booking process was easy

The booking process was easy, very clear information given over the phone prior to the survey being carried out. The team were always easy to get hold and the survey arrived on time and in good detail. They also had no issue arranging a follow up call so I could run through a few questions I had on the report. Would highly recommend.

October 1, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Paul,

Thank you very much for your 5 star review. We’re really pleased to hear the booking process was straightforward and that the information provided before the survey was clear and helpful. It’s great to know the team were easy to contact, the report arrived on time, and the follow up call helped answer your questions.

We truly appreciate your recommendation and are glad we could support you through the process.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Kimberley was very knowledgeable

Kimberley was very knowledgeable, friendly, and explained the process well

December 4, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Lee,

Thank you very much for your 5 star review. We’re really pleased to hear that Kimberley was knowledgeable, friendly and explained the process clearly. We’ll be sure to pass your kind feedback on to her.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Highly Recommended. Very professional company

Very professional set up.
From my first conversation with Ellie, who took the time to talk me through the different types of surveys. She took the address of the house I am in the process of buying accessed the house on line and advised I would only need a Level 2.
She checked availability for the following week and confirmed they had 2 slots left for the surveyors in the area I am buying. I paid the fee (which was a lot cheaper than a lot of other companies). Elle confirmed she didn’t know why others charged so much. All L2 RICS surveys follow the same standard. Others charge more for ariel views of the roof which we didn’t need due the Estate Agent pictures of the property.
The survey, completed by Anthony Phelps is first class. Very easy to read and contains everything that I think I need to make decision on the property. Lots of pictures across the whole house, garden, loft etc, backing up all the comments he made. The seller advised that Anthony was there for hours, he was meticulous to the extent the seller thought there were lots of problems. There wasn’t. The sellers described him as a very nice friendly man who also took the time to interact with her young son.
AMS, Anthony is a credit to you, he clearly presented himself in a friendly professional manner to the sellers and produced a comprehensive report for me with in a couple of days of his visit.
If you are wading through the endless companies who offer surveys, I would highly recommend AMS.

December 9, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Mrs O’Toole,

Thank you so much for taking the time to leave such a detailed 5 star review. We are delighted to hear that Ellie was able to guide you through the survey options clearly and help you choose the most appropriate Level 2 survey for the property. It is great to know the booking process and communication were smooth and reassuring from the outset.

We are also very pleased to hear such positive feedback about Anthony Phelps. His thorough approach, attention to detail and professional manner are exactly what we aim to provide, and it is wonderful to know the report gave you the clarity and confidence you needed to make an informed decision. We will be sure to pass your kind comments on to both Ellie and Anthony, they will both be very pleased.

Thank you again for your recommendation. It genuinely means a lot to the whole team.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Reassurance needed

Contacted AMS as very concerned re the stability of our landing floor following a recent re boarding by a local joiner.Jo was amazing , understood our concerns and arranged an inspection just a few days later . Ian inspected the flooring and reassured us that the floor was structurally sound . Report was prompt and provided us with a number of solutions, Ian has been really helpful , the reassurance was unbelievable. Would recommend them to anyone needing a survey

October 23, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Cathy,

Thank you very much for your wonderful 5 star review. We are really pleased to hear Jo understood your concerns and arrange an inspection quickly, and that Ian’s structural assessment gave you the reassurance you needed about the stability of your landing floor. It is great to know the report and Ian’s advice helped provide clear solutions and put your mind at ease.

We truly appreciate your recommendation and are glad we could support you during a worrying situation. I will share your kind words with Jo and Ian, thank you.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Faultless

Initally, lower price than most others in the area, didnt know if this was a good or bad sign. buying a nearly new house we went for AMS. the communication, visibility via the online portal and the actual surveyor was fantastic.we were buying a house a few doors down, but in a different city to AMS, the surveyor called around to say it went very well and put our mind at ease. I have since recommended AMS on various online forums. The report was extremely thorough and advised us of some work that will be needed in the near future. If we ever move again i will 100% use AMS again.

November 28, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Mark,

Thank you so much for your detailed 5 star review. We are really pleased to hear that, from initial enquiry through to the survey and report, everything helped put your mind at ease. It is great to know the communication, online portal and follow up from the surveyor made a real difference.

Providing a thorough report that highlights both current condition and future considerations is exactly what we aim for, and we really appreciate you recommending us on other forums. We would be delighted to help again in the future.

Thank you for your kind words and will share with the team!!

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional

November 12, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Coreina,

Thank you for your 5 star review. We are really pleased to hear you found the service polite and professional. I will be sure to pass your kind feedback on to Amber, who will really appreciate it.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Happy customer!

We had a really positive experience with the survey. Kim, our surveyor, did an excellent and thorough job on the property. She explained everything clearly, what was okay and what needed attention, and even arranged a call to walk us through every detail with her professional perspective.

Jo gave us reassurance and helpful advice on what we should do next, which gave us a lot of clarity and confidence moving forward.

We’re very happy with the survey and truly appreciate the time, care, and professionalism from both Kim and Jo.

November 11, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Jeffina,

Thank you so much for your thoughtful 5 star review. We are delighted to hear you had such a positive experience and that Kim took the time to explain everything clearly and walk you through the details of the survey. It is great to know Jo’s reassurance and advice helped give you clarity and confidence moving forward.

We will be sure to pass your lovely feedback on to both Kim and Jo. Thank you for choosing AMS Surveys and for taking the time to share your experience.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Very thorough survey

Very thorough survey. We are pleased with the detail in the report and the customer service was also very good. Survey was completed quickly and results came back 5 working days later. Overall very pleased with AMS Surveys!

November 25, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Megan,

Thank you for your 5 star review. We are really pleased to hear you found the survey thorough and that the detail in the report was helpful. It is great to know the customer service and turnaround times met your expectations as well. We are delighted you are happy with the whole experience.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

Excellent service

November 6, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Christine,

Thank you for your 5 star review. We are really pleased to hear you felt the service was excellent. It means a lot to the team and we appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

The service was very good and…

The service was very good and satisfying.
They were able to get across boundary with quality attitude for effective report.

October 20, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Godwin,

Thank you for your 5 star review. We are really pleased to hear you were satisfied with the service and that our team delivered a clear and effective report for you. Providing a professional and helpful experience is always our focus and we appreciate you taking the time to share your feedback.

Kind regards,
Anthony and The AMS Surveys Team

Rated 5 out of 5 stars

A very professional experience

A very professional experience from start to finish. Great communication and the survey was carried out within a week once I had instructed them to do so. A detailed 74 page report with photographs was emailed to me soon after. Would highly recommend this company.

October 7, 2025
Unprompted review
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Reply from AMS SURVEYS | Chartered Surveyors

Hi Janet,

Thank you very much for your 5 star review. We are really pleased to hear you had a professional experience from start to finish and that communication and turnaround times met your expectations. A clear and detailed report is so important when making property decisions and we are glad the 74 page report and photographs were helpful. I will share your great feedback with the team. Thank you.

We truly appreciate the recommendation and are happy we could assist.

Kind regards,
Anthony and The AMS Surveys Team

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