Ancient Remedies Reviews 1,678

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, clear explanations, and beautiful presentation, making them a joy to read and use. The staff is frequently highlighted for being professional, attentive, and very helpful, with many reviewers appreciating their compassionate approach to problem-solving. People often describe the customer service as excellent, noting the quick response times and the efficient, friendly, and flexible support received. However, some customers experienced issues with their orders, including not receiving confirmation emails, delayed deliveries, or receiving incorrect editions of products. A few other people also felt that the customer service was unhelpful or unresponsive in certain situations, leading to frustration regarding missing items or unresolved concerns.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction and excitement about their... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting that their queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands-down one of the best customer experiences I've ever had. After realising I haven't received the order confirmation and sending an email to see what happened, I received a very helpful and frie... See more

Rated 5 out of 5 stars

Mayra gave some: easy simple to do exact suggestions ,without being the least bit condescending or judgmental,... but rather acknowledging the issue, and with compassion, she was very helpful!!... See more

Rated 5 out of 5 stars

While the cause of my issue needs to be validated with Ancientremedies.com, the promptness and level of support provided by Rena of customer support was outstanding and I give her 11/10. If only all... See more

Rated 5 out of 5 stars

Shipping was fast, book arrived within 12 days from purchase. Print and pages are of very high quality, coupled with colour photos and very clear explanations. PDFs of gift books arrived same day of... See more

Company replied


Company details

Written by the company

Ancient Remedies is dedicated to empowering individuals on their journey to holistic health by bridging ancient healing wisdom with modern scientific understanding. We offer comprehensive resources that delve into the potency of everyday herbs and their ability to outperform modern medicines—minus the side effects. Complementing the book, our laminated recipe cards focus on specific health issues such as memory, mobility and arthritis, kidney health, heart health, blood sugar regulation, and respiratory health. These durable, easy-to-use cards present our most powerful, scientifically-backed herbal remedies, making it simple to incorporate natural healing into daily routines. At Ancient Remedies, we are committed to restoring balance and vitality through holistic approaches, making time-tested, natural solutions accessible to all. Our mission is to revive traditional practices for contemporary wellness needs, envisioning a world where natural healing complements modern medicine.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with the books

I am very happy with the books I bought, one for me and two as gifts. Love the recipes, we use them daily! ☺️👌🏽 I am extra grateful for the good help when I needed it, with a wrong order. Thank you very much for your help Clark, it ended up being a very good deal for me. 🙈 I will gladly buy from you again, and recommend you further. For anyone who wants simple solutions to everyday health problems, get The Natural Healing Handbook.👌🏽

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Mayra showed a very professional…

Mayra showed a very professional approach when handling an issue with my order.
I accidentally ordered something I hadn't wanted and I got a total refund was issued immediately. Thank you. Greatly appreciated.

In the meantime my books have arrived 🙌 they're brilliant. I ordered 3 copies. Exactly how it was advertised on FB.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Courteous and helpful

1. Most courteous people. Shanon, Myra and John were all very helpful.
2. Replies to queries always came sooner than expected.
3. They obviously care for their clients.
4. I have just received the book and have yet to go through the various remedies in the book.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I am grateful for this book and I am glad that I did it!

Firstly, I wanted to express my gratitude for the customer service team ( John) who helped me to get my order rectified in timely manner! I promised to put my honest review once I received the package! Because I had been victimized before with other online purchases especially via Facebook link, so I was worried about whether I would get scammed by someone again! By God’s grace, after months of researching , compared with different posts that found from the Facebook pages, I decided to place my order. I am glad that I did it and I am now overjoyed to have this book! This book is so beautiful from printing to the packaging and of course I love the most is well- organized with all the helpful tips in detail !
Absolutely gorgeous!
Also, if you are like me worrying about the scam out there but still want to order it. Highly recommend to compare it with their original website and see the comments and you will know the difference between Fake and Real deal!
I hope this post will be helpful for your decision making in some way. Be blessed. I was hoping to post with the picture of my book but the system won’t allow it.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Order doubled by mistake

Order showed double my request for their book. Sorted very quickly by Clark with the additional monies refunded. Book arrived way ahead of schedule so I am very pleased. Book looks great too!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected response

Well, I was pleasantly surprised by how understanding and generous Myra was in helping me with my dilemma. After purchasing your product I had to cancel. There was no questions asked. Then a couple of days later I got confirmation of the transaction and to expect the product soon.i contacted Myra who apologized to me and explained that it was an error on their part. And since it was already shipped to keep and enjoy the product. Very quick correspondence at all times.
I truly appreciate you.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

CANCELATION

My cancellation of an extra order placed in error was dealt with swiftly, politely and my money refunded fast. Thank you, Pam

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for such Gem

tooks a little long to deliver but i am very happy to have it. i bought 3 to gift it to my beloved friends. a value what nobody should miss

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Inefficient or fraudulent?

I rarely leave negative reviews, but this experience was so poor that I feel obliged to warn others.

I ordered a book from Ancient Remedies in November 2025. Months later, I still had no book.

What followed was an endless cycle of excuses, delays, contradictory updates, and automated customer service messages. I was repeatedly told the item was “backordered” and would ship “within about one week.” I heard this on December 31, again on January 11, and then again weeks later.

If the item is unavailable, why continue advertising and selling it?

After multiple complaints, they eventually claimed they were sending a “replacement order” with a completely new order number — which strongly suggests the original order was never properly processed in the first place.

At this point, in May 2026, I honestly cannot tell whether this company is hopelessly disorganised or operating fraudulently. I've paid for my book, I've been told it is coming many times and it has not. Either way, the customer experience has been dreadful.

The most frustrating part is not even the delay. Delays happen. It’s the complete lack of transparency and accountability:

No proactive communication
No realistic shipping estimates
Repeated canned responses
Endless “one more week” promises
Having to chase them again and again for basic information

This has now dragged on for seven months over a single book order.

Avoid.

May 1, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Hi Oran,

I’m really sorry for the frustration here. I checked your order, and the reason it has been on hold is due to an issue with the Taiwan customs.

Our team has already emailed you about this and requested the details needed to move the shipment forward. Please reply to that email as soon as possible so we can update the information and get your order released from hold.

I completely understand this has taken far too long, and I apologize for the lack of clarity along the way. Once we receive your reply, we’ll prioritize the next steps and keep you updated.

Rated 5 out of 5 stars

It is an amazing book

It is an amazing book, and they have a very helpful support team. Patrick helped me immediately with my question.

April 30, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

The customer service is very good and reliable.

Rena did! I ordered 2 copies of the 'Natural Healing Handbook' and apparently my packet got "lost"somewhere and I did not receive it.
Rena took care of the problem and now I can follow my books' travelling and I can see how it is coming closer to me.
Thank you, Rena!!

April 20, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

Marianne from the Fulfilment Team

Marianne from the Fulfilment Team was such a breath of air. She helped to get my book and cards which were ordered in January, and delivered in late March but not to me because the address etc was missing. After this time I was advised that I would receive an email, but I never found it.

I sent an email asking for help last week, and Marianne said she would send a link for tracking and a code which received. I thought it would take at least a month.

I got a sock as it arrived today -only a few business days. I quickly read the book and cards and sent an email to Marianne to say how much she had helped me and that I basically adore her presence/presents. If I could repay her kindness and efficiency, I would.

I toast you Marianne -your bosses are soo lucky to have you.

Patricia

April 30, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

It is an honest company

Fast service! Nice packaging! Super customer service!

April 29, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I reached out to customer service to ensure the book could be shipped to Australia and placed the order on a weekend. Clark from customer service responded to my inquiries promptly and the order of three books arrived within 5 days.
Thank you Clark and the team at Ancient Remedies.

April 29, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service provided by Mayra. She sorted out a great discount for me and promptly replied to my questions. I recommend Ancient Remedies - a pleasure to do business with them. Thanks again 😊

April 29, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

Fantasric Cstomer Servuce. What made my experience great was due…

What made my experience great was due to the fact that i always got a respond on time and the response gave options to solve the problem. Therefore it was great customer service and i want to say thank you because that is not aleays the case..

April 14, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback! This means a lot to us, and definitely helping our business grow.

Rated 5 out of 5 stars

Patrick was so helpful and quick to…

Patrick was so helpful and quick to answer my questions. His assistance was much appreciated!

April 29, 2026
Unprompted review
Ancient Remedies logo

Reply from Ancient Remedies

Thank you for your feedback!

We’re glad to hear Patrick was able to assist you quickly and answer your questions. He’ll truly appreciate your kind words.

Thank you for your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look