Moved house last week after many months of problems caused by others in the chain Tonia Millard of Andrew Grant kept us update every time things changed, her friendly manner, support and professio... See more
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Review summary
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Andrew Grants team at Worcester provided us with the best professional friendly care selling our home & a separate building plot. Faultless in keeping us & solicitors in the loop & updated at all time... See more
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Andrew Grant has been very helpful and professional in all their dealings with us. We were very happy and impressed with Annabel who looked after us from May2025 till February 2026. She kept in touch... See more
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Fabulous staff who were incredibly helpful and efficient. They rented out our property so effectively, with adverts, tenant reference checks, inventory and contracts all drawn up very quickly. They we... See more
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Company details
- Real Estate Agents
- Country House
- Property Management Company
- Real Estate Agency
- Real Estate Rental Agency
Written by the company
At Andrew Grant, we focus on clarity, communication and a genuinely personal service for everyone we work with. Whether you're moving home, exploring the market or simply looking for guidance, our team combines local expertise with revolutionary technology to make the process smoother and more transparent. With our exclusive apps and a dedicated support team, you stay informed and connected at every stage. Experience a more thoughtful, streamlined approach to estate agency.
Contact info
Cupola Court, Spetchley Park Estate, WR5 1RS, Worcester, United Kingdom
- 01905 734 734
- hello@andrewgrant.com
- andrew-grant.co.uk
4.4
Excellent
130 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew Grant has been very helpful and…
Andrew Grant has been very helpful and professional in all their dealings with us. We were very happy and impressed with Annabel who looked after us from May2025 till February 2026. She kept in touch throughout offering advice and encouragement and nothing was too much trouble for her.
During the sale and completion she was always available to help us when we needed encouragement. She is a great asset to your company.
February 9, 2026
Unprompted review
Reply from Andrew Grant
It’s wonderful to hear how supported you felt throughout your sale, and Annabel’s consistent advice and encouragement clearly made a difference at every stage of the process. Under our refreshed ownership we have continued to raise standards across our sales and lettings service, and your experience reflects the care our team aims to provide.
Brilliant service from Oliver and Tonia…
Brilliant service from Oliver and Tonia at andrew grants.
Kept us informed all the way through the sale. Thank you
February 9, 2026
Unprompted review
Reply from Andrew Grant
Thank you Angie, we appreciate your kind words about Oliver and Tonia, and we’re glad their clear updates and teamwork made your property sale smooth from start to finish.
After achieving an almost immediate sale
After achieving an almost immediate sale of my property for the full asking price, I was disappointed by the amount of time and the level of stress caused by the complexities of the chain and the time to completion. I would like to thank Tonia for her tireless efforts to hold everything together and her persistence when chasing all the parties involved.
February 7, 2026
Unprompted review
Reply from Andrew Grant
Thank you for sharing your experience of the sale and the challenges within the chain, and we appreciate your honesty. We are pleased Tonia’s persistence and hands on support helped hold the process together and see your property transaction through to completion.
Fantastic service
Fantastic service. As first time buyers this was a daunting process but Andrew Grant communicated well, answered questions promptly and gave reassurance when needed. Tonia especially was very down to earth and approachable.
We initially had to pay a reservation fee which we were happy to do as we were committed buyers. The fee was returned the day we exchanged contracts.
If in the future I was looking at selling my home I would definitely consider Andrew Grant.
January 23, 2026
Unprompted review
Reply from Andrew Grant
Charlotte, we’re glad your first purchase felt supported and well guided, especially during what can be a daunting process. It is great to know Andrew Grant and Tonia’s clear communication and reassurance helped you feel confident from reservation through to exchange.
Moved house last week after many months…
Moved house last week after many months of problems caused by others in the chain
Tonia Millard of Andrew Grant kept us update every time things changed, her friendly manner, support and professional approach to the process finally got everyone over the line
Thank you, your hard work was very much appreciated
January 26, 2026
Unprompted review
Reply from Andrew Grant
We’re pleased your move finally completed after such a challenging chain, and it is lovely to hear how Tonia’s steady support and professional approach kept your property sale progressing and everyone informed. Our team always aims to guide clients through each stage with clear communication and care.
Excellent Service
Excellent Service. Well managed sales transaction. Highly recommended.
January 29, 2026
Unprompted review
Reply from Andrew Grant
Thank you for your kind review Chris, we are pleased our estate agency team managed your property sale smoothly and provided professional service throughout.
Check For Restricted Covenants Before Making Offer on the Property and Paying Reservation Fee
We were notified about restrictive Covenants attached to the land after going through Conveyancing Process and ended paying both reservation and conveyancing fee , even though covenants were clearly mentioned in Sellers legal Title.
The matter is now being dealt with by The Property Ombudsman.
December 5, 2025
Unprompted review
Reply from Andrew Grant
As the owners of Andrew Grant, we have never felt compelled to respond directly to a review before, but the posting of wholly misleading reviews cannot go uncorrected. This review implies the direct opposite of what our records and transcripts evidence. These reveal that, despite their protestations, these buyers were made fully aware by their own advisors before they made their complaint that the covenants dating from 1980 were in place and entirely standard for such a property.
Virtually all communications were conducted by email and these show that Tara and Louise acted with the greatest courtesy and professionalism at all times (GDPR compliant versions available for inspection). The post suggests the opposite and meanwhile we were also threatened with Trading Standards and negative social media posts. We are not perfect and always put our hands up if we get something wrong. Meanwhile, our brilliant team work very hard to meet the highest standards and provide the best experience for clients, as the vast majority of reviews attest.
I cannot recommend Andrew Grant highly enough.
I cannot recommend Andrew Grant highly enough. Will initially handled the letting of my property with efficiency and professionalism, finding excellent tenants quickly and making the whole process stress-free.
When I decided to sell the property, they seamlessly managed the transition from landlord services to sales.
Louise and her team were absolutely fantastic throughout sale processes. Their communication was excellent, they were always responsive, and I felt completely informed and supported.
They are a credit to the firm and made what can be a stressful time incredibly smooth.
October 1, 2025
Unprompted review
Reply from Andrew Grant
Thank you Jon for sharing such thoughtful feedback about both our lettings and sales service. Will, Louise and the team will be delighted to know their professional support helped make the transition from letting to sale feel smooth and well managed, and we really appreciate your recognition of their communication and care with your property.
Very happy, as a new landlord.
I’ve had a great experience with Andrew Grant Lettings. My property was marketed quickly and efficiently with wonderful photos! I'm particularly pleased with my agent, Emily. She has been professional, patient, and supportive throughout my rental journey. Emily is always approachable and reliable, and she does a fantastic job looking after both me and my tenants.
We had a few teething problems with the property, but Emily handled everything quickly and efficiently, giving me real peace of mind. Overall, very happy with Andrew Grant Letting and extremely grateful for Emily’s ongoing help and dedication.
November 24, 2025
Unprompted review
Reply from Andrew Grant
Helen, thank you for your lovely comments about your first experience as a landlord. Emily will be pleased to know her professional support and quick handling of the marketing and tenancy helped you feel confident throughout the lettings process, particularly while addressing the early property issues with care and efficiency.
Exceptional Property Manager
We have been letting out our property with Andrew Grant since 2021 and have always been very impressed with the service we have had from them. Since we live overseas Andrew Grant manages the property for us on a full management basis.
We have had several property managers during this time, the most recent being Daniel Pycock. Dan came on board just at the time that we decided to do renovations to our property. We have had exceptional service from him, and he has been the best Property Manager that we have ever had by far. He’s helped us with a whole bathroom renovation, new flooring throughout, electrical repairs, redecorating etc. This included arranging on-line meetings with contractors, documenting all our requirements, obtaining quotes, giving us informed and regular feedback in a timeous and diligent manner. We could not have done these renovations without him.
Dan’s people and communication skills are outstanding. He deals with our queries and questions calmly and professionally and it has been wonderful to work with him. Nothing we have asked him to do has been too much effort. He has been so willing to assist us.
Our project is almost completed and the final stages of tidying up and cleaning are underway. Dan has already secured us a new tenant who is due to move in at the end of November 2025.
We have greatly appreciated Dan’s help and efforts and are very thankful to him.
November 20, 2025
Unprompted review
Reply from Andrew Grant
It is wonderful to hear how well Dan supported you with the full management of your property and the extensive renovations while you were overseas. His careful coordination of contractors, clear communication and commitment to ensuring a smooth lettings process reflect the professional service we aim to provide. We are pleased the project has progressed successfully and that a new tenant is already secured.
Excellent Management
This is the first time I have been helped by Daniel Pycock. He was friendly, conscientious and made it obvious that he was there to help with any questions or problems.
Any emails were answered swiftly and Daniel found a new tenant very quickly with the apartment being left vacant for just over two weeks.
Truly grateful for all his help.
November 17, 2025
Unprompted review
Reply from Andrew Grant
Thank you for sharing your experience Cherryl. It is great to hear that Daniel’s attentive approach, swift communication and effective handling of the re-letting helped ensure your property was vacant for only a short period while providing you with reassuring support throughout.
Fabulous staff who were incredibly…
Fabulous staff who were incredibly helpful and efficient. They rented out our property so effectively, with adverts, tenant reference checks, inventory and contracts all drawn up very quickly. They were great at keeping us updated every step of the way. Will and Louisa provided an excellent service.
November 6, 2025
Unprompted review
Reply from Andrew Grant
We are pleased to hear how effectively Will and Louisa supported the letting of your property and kept you well informed throughout the process. Their thorough approach to marketing, referencing and documentation reflects how our new team has worked hard since 2020 to refine every part of our service.
New managing agent
Since recently joining Andrew Grant, Daniel Pycock has taken on the role of Managing Agent for our rental property in Malvern. He has alerted us to the fact that our electrical safety certificate needs renewing and has arranged for this to be actioned. In addition, while carrying out a routine inspection visit, he picked up the fact that our tenant was anxious about the fitting of a new fire door and took the trouble to pass her concerns onto us.
We have found Daniel to be very helpful, proactive and courteous to our tenant and I am sure that he has a fine career ahead of him in the property business.
October 24, 2025
Unprompted review
Reply from Andrew Grant
Thank you for your kind review. It is good to hear that Daniel’s proactive management, from arranging the electrical safety renewal to supporting your tenant during the inspection, has helped ensure your Malvern property continues to be well looked after.
Daniel made my experience great every time I have interaction with a company
As a contractor working with Andrew Grant, I’ve had the pleasure of regularly dealing with Daniel and I can confidently say he is a valuable member of the team. Daniel is consistently friendly, professional, and truly the face of great communication within the agency.
He is always quick to respond, highly organised, and goes above and beyond not just for tenants, but also for contractors like myself. Having someone like Daniel as a point of contact makes a real difference — he’s reliable, approachable, and genuinely cares about providing the best service possible.
It’s always a pleasure working with him, and I look forward to continuing our professional relationship.
October 10, 2025
Unprompted review
Reply from Andrew Grant
We appreciate you sharing your experience as a contractor. It is great to hear that Daniel’s organised approach, clear communication and commitment to supporting both tenants and contractors has contributed positively to the smooth running of our property management service.
Sales Progression
Tonia in the Sales Progression Team was extremely helpful and provided great communication during the sale of our property, during a very difficult time. All the staff that we dealt with during the process were pleasant and helpful and made the process as simple and as easy as it could have been.
February 20, 2025
Unprompted review
Reply from Andrew Grant
Thank you Tasmin, for sharing your experience. Tonia and the Sales Progression team will be pleased to know their communication and support helped guide your property sale through a difficult period while ensuring the process remained as straightforward as possible.
We recently purchased a property…
We recently purchased a property marketed by Andrew Grant Estate Agency. They handled the purchase professionally and courteously. We were regularly informed of the progress right through to completion. They provided a thorough and helpful service and can be recommended.
August 5, 2025
Unprompted review
Reply from Andrew Grant
Thank you for your review. We are pleased to hear that your property purchase was handled professionally and that the regular updates throughout the process helped you feel well supported from offer to completion.
A great service!
We have just purchased our home through Andrew Grant and we had a great experience. We were assisted by Samuel and Louise and they were great, keeping us well updated during the process. The service was great and often updates/viewings were completed outside of normal working hours. A great service!
July 11, 2025
Unprompted review
Reply from Andrew Grant
Patrick it is great to hear that your home purchase went smoothly and that Samuel and Louise kept you well updated throughout. Their willingness to assist outside standard hours reflects our commitment to providing a professional and supportive estate agency service.
Smooth Sale
All went smoothly with the sale of our house. Weekly updates given. Thank you.
July 4, 2025
Unprompted review
Reply from Andrew Grant
Thank you for sharing your experien , Lorraine. We are pleased that the sale of your house progressed smoothly and that the regular weekly updates helped keep the process clear and well supported.
Bought our Bungalow through Andrew…
Bought our Bungalow through Andrew Grant
Great company , all staff lovely and respond quickly to any phone calls etc.
July 22, 2025
Unprompted review
Reply from Andrew Grant
We appreciate your feedback Karen and are glad your bungalow purchase felt well supported. It is lovely to know the team’s prompt responses helped make the process smooth and reassuring.
Absolutely abhorrent service
Absolutely abhorrent service. The owner of this company cannot follow the most simple of court ordered instructions. We have no signed contract with them as per TPO code of conduct. Now emailed me to say they are gonna invoice £12k despite no contract being in place.
July 15, 2025
Unprompted review
Reply from Andrew Grant
This post warrants a comprehensive explanation for what has been, and remains, an incredibly complicated situation.
We were instructed to sell four joined properties in 2022 by the two vendors of this property who were divorced and whose personal relations and cooperation over disposal of assets had broken down. This made communications with one or both of them complex and, at most times, impossible. The properties were launched to the market in 2023 and, to date, we have had 166 recorded conversations with the vendors, an estimated 40 plus calls to one of the owners of Andrew Grant private mobile and 173 vendor emails. We conducted 88 viewings and received 26 offers, many at the price point required, but none of which were agreed by both parties. In total, this amounted to many hundreds of hours of work.
Due to the impossibility of the situation, we withdrew as agents in 2024, only to be reinstructed the same year via a family court order over which we were not consulted. The order instructed us to submit a marketing plan, which we subsequently did, having in mind at all times that it is our legal obligation to work for the benefit of both vendors. This was made particularly difficult due to breaches of listed building consent and late changes of information regarding standard planning permissions obtained. The vendor posting here did not agree with our proposed solution, which was designed to offer the best return for both parties and went on to oppose it in court. We understand that the court has subsequently varied our appointment, again without reference to us and we are at the time of this response still awaiting sight of that order. Up until that time, we remain engaged and of the opinion that our marketing plan, whatever agent is engaged, is the only equitable solution.
Meanwhile, our fee, if it becomes due, seems very reasonable for the three years and many hundreds of hours of hard work put in. Finally, it is worth saying that we have had no similar complaint from the other vendor.
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