Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Real Estate Agents
  2. Condominium Rental Agency
  3. Non-Profit Organization
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,948)

422 reviews in the last 12 months

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Rated 1 out of 5 stars

A family member of mine was looking at…

A family member of mine was looking at renting a property through Andrews in Tewkesbury via Ava. She was let down very poorly from believing the rental property was hers to then being told they had rented to someone else. My family member was leaving messages for Ava with no return calls back to her. I took my family member to Andrews to which we had a video call with Ava, where she told us the rental properties owners mother was poorly so it was holding things up. We excepted this and was told within 2 days the property was given to someone else because the owner choose someone else to rent it. Does the rental system via Andrews really work like this? A very poor service given. The young man that we spoke to in Andrews was very helpful so nothing negative to say about his great service.

March 28, 2026
Unprompted review
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Reply from Andrews Property Group

I’m sorry to hear about your experience and I completely understand how disappointing and frustrating this situation must be. We’re committed to improving our service and will address your concerns with our team. Please feel free to reach out to the Tewkesbury Lettings Team on 01684 296 464 if you'd like to discuss this further.

Rated 5 out of 5 stars

Monika Lami

Andrew's staff are always available to help.If in case there is no one to answer the phone, they always call back as soon as they can(same day mostly).
They always respond to the emails quickly.
Andrew's take maintenance seriouly and respond ASAP for issues. They do regular safety checks for instance gas and electricity.

March 29, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you for your lovely review!

Rated 5 out of 5 stars

Well managed

Andrews have rented out our property for us, for a number of years. Gurmit Kaur has been the latest Property Manager to manage it and she has shown great professionalism, liaising between us and the tenant and also workmen. When we decided to sell the property, she showed great communication skills, especially through a couple of tricky passages. Gurmit always replied to enquiries quickly and ensured that ourselves and the tenant were happy.

April 3, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you for taking the time to leave a review and for your very kind feedback - Gurmit will be delighted to see this!

Rated 5 out of 5 stars

Both Issy and Harpindar from the…

Both Issy and Harpindar from the Downend branch were very helpful and professional, letting my property very quickly. I would recommend them to other landlords

April 3, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you for your kind feedback Andy. We’re so pleased to hear about your positive experience with the Downend team and really appreciate your recommendation.

Rated 5 out of 5 stars

Very appritiate

Many thanks to Gurmit ,, really appreciate all the help I received during my move .

April 2, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Rebecca, for your wonderful feedback! We're thrilled to hear Gurmit was able to assist you during your move. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Feedback - Ben Gordon-Smith

I had a really positive experience working with Ben Gordon-Smith at Andrews in relation to my mum’s property.

Ben was consistently professional, proactive and easy to deal with. He took the time to explain things clearly, kept us updated and approached everything with a high level of care and attention.

What really impressed me was that even when we secured a tenant privately outside of the agency, Ben remained supportive and professional throughout. There was no drop in service or attitude, which says a lot about his character and approach.

It’s rare to come across someone who combines professionalism with genuine customer care so well. Ben is a real asset to Andrews and absolutely deserves recognition.

March 31, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Salman,

Thank you for your wonderful feedback about your experience with Ben Gordon-Smith. We're thrilled to hear about his professionalism and dedication. Your kind words mean a lot to us, and we’re proud to have Ben as part of our team. Best wishes , Lisa

Rated 5 out of 5 stars

Rebekah at the downend branch was so…

Rebekah at the downend branch was so helpful. We were contacted about a property before it was added online and able to view the next day. She was very friendly and super eager to help with any questions me and my partner had. Really made the experience smooth for our first time moving out together.

March 27, 2026
Unprompted review
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Reply from Andrews Property Group

Hi Caitlin, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah at the Downend branch. It's great to know she made your first move smooth and enjoyable. We appreciate your kind words and look forward to assisting you again! Best wishes , Lisa

Rated 5 out of 5 stars

Monika

Excellent service

March 25, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Ylber Hasani, thank you for your excellent review and 5-star rating! We're thrilled to hear you had excellent service. Your feedback is greatly appreciated. Best wishes , Lisa

Rated 5 out of 5 stars

Great experience and great…

Great experience and great consultants,in particular Harpindar Kour and Molly from Downend,very professional and understanding. Would recommend them to anyone house hunting at Andrews Property Group.

March 25, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Mbongeni, for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar and Molly. Your recommendation means a lot to us. We look forward to assisting you or anyone you refer in the future. Best wishes , Lisa

Rated 5 out of 5 stars

Monika

Monika has been excellent to work with. She consistently provides reliable work through the estate agency and communicates clearly and efficiently. I really appreciate the steady flow of jobs and her professional approach. Highly recommended.

March 31, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Andre ,Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. Your recommendation means a lot to us, and we're delighted to have her on our team. We look forward to continuing to serve you with excellence. Best wishes , Lisa

Rated 5 out of 5 stars

Kaur, a property manager with a difference.

Writing
I would like to take this opportunity to sincerely appreciate Gurmit Kaur, a staff member at Andrew Lettings and Property in Downend, for her outstanding support throughout our tenancy.
Her friendly disposition, professionalism, and dedication made our experience truly pleasant. She consistently ensured that our stay at 60 Bye Mead, Emersons Green was smooth and completely hassle-free.
We are very grateful for her assistance and commend her for the excellent service she provides.More powers to your elbows

March 30, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Ayoola ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit Kaur. Your kind words inspire us to continue delivering exceptional service. We appreciate your support and look forward to serving you again in the future. Best wishes , Lisa

Rated 5 out of 5 stars

My boyfriend and I are renting our…

My boyfriend and I are renting our first place together through Andrews and they were amazing! From start to finish, Ben was friendly, helpful and informative answering any questions we had. This was such a smooth and easy process - would highly recommend to everyone (especially if you're like me and have a tendency to get easily stressed/anxious lol.

March 9, 2026
Unprompted review
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Reply from Andrews Property Group

Hi Jade, thank you for your wonderful review! We're thrilled to hear that Ben made your first rental experience smooth and stress-free. Your recommendation means a lot to us. Wishing you and your boyfriend happiness in your new home! Best wishes , Lisa

Rated 5 out of 5 stars

Excellent service

Andrews are a very friendly team and respond quickly to any queries and questions you have. I found them extremely helpful from the start and appreciate their ongoing support.
I would highly recommend them as a lettings company.

February 2, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Sue , thank you for your wonderful review! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

Rated 5 out of 5 stars

Monika Lami

Andrews has reliably managed my property for many years. The staff is helpful and prompt with my inquiries and requests. I am satisfied.

March 28, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with our team at Andrews Head Office. Your satisfaction is our priority, and we look forward to continuing to serve you.

Best regards,
Andrews Head Office Team

Rated 5 out of 5 stars

Monika

It's been a pleasure working with Monika over the years. She is efficient, helpful and solves issues promptly. She also offers great advice when required and is an asset to Andrews. For the past years, it's been a pleasure dealing with her

March 26, 2026
Unprompted review
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Reply from Andrews Property Group

Thank you, Olik Barnet, for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. She truly is an asset to our team. We appreciate your continued trust in Andrews Head Office and look forward to serving you in the future.

Rated 5 out of 5 stars

First time renters

My boyfriend and I are currently undergoing the process of renting our first home through Andrews and it couldn't have gone better! As we were unsure as to how this worked, from start to finish Gracie was extremely friendly and helpful with all of our questions, and the communication has always been so quick and easy. Thank you so much Gracie for making this first experience so enjoyable and smooth for us. We would recommend to everyone :)

March 27, 2026
Unprompted review
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Reply from Andrews Property Group

Hi Amy, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gracie and our team. It's great to know we could make your first home rental smooth and enjoyable. We appreciate your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Five Star Service

As first time buyers you could not wish for better service and support than the service we recieved from Andrews. They were always easy to contact, patient with all of our queries, constantly ontop of any issues and just generally good people who really care about you finding your dream home.

March 25, 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Jessica, thank you for your wonderful review! We're thrilled to hear about your positive experience with us. Our team is dedicated to providing exceptional service, and your feedback means a lot. We hope you enjoy your new home! Best wishes , Lisa

Rated 5 out of 5 stars

Justyna Super start of Andrew’s

I have been dealing with Justyna Czykieta, Andrew’s manager, and she has handled my enquiries and appointments perfectly. She truly deserves great recognition for how helpful she is.

I couldn’t imagine better assistance — I am very happy and pleased with her professionalism. She maintains an excellent standard of manners and is genuinely friendly.
well done to you 🫶

Thank you, Justyna, for all the help you have provided to me.

Anna

March 24, 2026
Unprompted review
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Reply from Andrews Property Group

Dear Anna,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Justyna. Your satisfaction is our priority, and your kind words motivate us to maintain high standards. We appreciate your support and look forward to serving you again. Best wishes , Lisa

Rated 4 out of 5 stars

Having used Andrew Estate Agents as a landlord…

Having used Andrew Estate Agents as a landlord for about 15 years, I have been very happy with their service especially Greg Lines.Finding me great tenants, great communication and sorting out any problems quickly with minimum fuss.

March 23, 2026
Unprompted review
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Reply from Andrews Property Group

Hi Mark, thank you for your kind words and for being a loyal client for 15 years. We're thrilled to hear about your positive experience with Greg and our team. Your feedback is invaluable, and we look forward to continuing to serve you. Best wishes , Lisa

Rated 5 out of 5 stars

Very friendly agents

Very friendly agents. I worked with Sarah Ford and Laila Von Trapp. They both were positive, upbeat, professional and very responsive with all my questions. They made my flat search painless and felt like they really cared for me.

March 21, 2026
Unprompted review
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Reply from Andrews Property Group

Hi James, thank you for your wonderful feedback! We're thrilled to hear that Sarah and Laila made your flat search a positive experience. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

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