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Angels Cars Reviews 

253
•
TrustScore 1.5 out of 5

1.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were let down by their experience overall. Customers frequently reported issues with service reliability, including last-minute cancellations and drivers failing to show up or being significantly late. The booking process itself was often problematic, with many people experiencing unnotified cancellations, incorrect booking details, or difficulties managing their reservations. Reviewers also described staff and drivers as unprofessional, rude, and unhelpful, with some also noting issues related to driver conduct and vehicle maintenance. However, some customers also noted that a few individual drivers were polite, helpful, and courteous. These positive experiences sometimes included drivers being on time, providing efficient travel, and being respectful.

What people talk about most

Service

Customers had negative experiences with service, often describing it as unprofessional, dangerous, and... See more

Booking process

Users describe negative interactions with the booking process, with many experiencing last-minute... See more

Staff

Clients share negative opinions on staff, with many reviewers reporting unprofessional and rude behavior from... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service, frequently reporting... See more

Cancellation

People report negative experiences with cancellation, often finding their bookings cancelled at the last... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Very disappointed with Angles Car. My booking was confirmed, but they cancelled at the last minute with no alternative offered.This caused a lot of inconvenience. Seeming as they’ve done this to a lot... See more

Rated 5 out of 5 stars

Excellent service. The owner is always around and helping out. Very courteous and polite. The finish is satisfying. Great value for money. All my family go there. Great job guys

Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

253 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(253)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

All well in the end…

System was down when I made the reservation so no confirmation, main office phone was also down but managed to get another branch & they confirmed the reservation.
Driver arrived 5 minutes early, SMS notification. Smooth drive to Heathrow Airport.

April 24, 2023
Unprompted review
Rated 1 out of 5 stars

Never ever use this company

Never ever use this company! We had booked a taxi to pick us up from the airport and 10min before they were to pick us up they cancelled the trip with no warning! They are awful!!!! AVOID

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service

Ordered a cab told 10 minutes, 30 minutes later also told it would be 10 minutes, 15 minutes later also told it would be 3 minutes. Gave up after an hour!!
Appalling service.

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

TO BE AVOIDED!

A no-show! I booked about a week beforehand to go from a party to the train station but about an hour before they were due to collect me I got a confusing text saying I had cancelled so I rang and was told there were no drivers available for my journey. No apology and the person could not wait to hang up. I didn't get a chance to explain that I was a single female stranded in London at night, trying to get to the last train home!

I guess the relatively low fare should have alerted me to the potential for problems? The next taxi company I called charged double. Still, I will never try this company again!

April 6, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking drive

It was a senior driver which is fine however he was 10 min late took the wrong turn when using a sat nav road position was dangerous to other road users and passengers and then asked for more money that was agreed

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Never use this company!

I have tried them few times and they are always late. Today the driver was 20 min late for my airport journey and came shouting at me, alegedely because i have them the incomplete address. He was totally unvivilised, refused to help me with luggage, kept shouting and refusing to start the car. He at one point said he does not want to go to the airport and tried to het me out of the car. Maximum humiliation that never happened to me and the call center is a joke. Avoid, avoid, avoid

March 24, 2023
Unprompted review

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