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Angels Cars Reviews 

253
•
TrustScore 1.5 out of 5

1.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were let down by their experience overall. Customers frequently reported issues with service reliability, including last-minute cancellations and drivers failing to show up or being significantly late. The booking process itself was often problematic, with many people experiencing unnotified cancellations, incorrect booking details, or difficulties managing their reservations. Reviewers also described staff and drivers as unprofessional, rude, and unhelpful, with some also noting issues related to driver conduct and vehicle maintenance. However, some customers also noted that a few individual drivers were polite, helpful, and courteous. These positive experiences sometimes included drivers being on time, providing efficient travel, and being respectful.

What people talk about most

Service

Customers had negative experiences with service, often describing it as unprofessional, dangerous, and... See more

Booking process

Users describe negative interactions with the booking process, with many experiencing last-minute... See more

Staff

Clients share negative opinions on staff, with many reviewers reporting unprofessional and rude behavior from... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service, frequently reporting... See more

Cancellation

People report negative experiences with cancellation, often finding their bookings cancelled at the last... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Very disappointed with Angles Car. My booking was confirmed, but they cancelled at the last minute with no alternative offered.This caused a lot of inconvenience. Seeming as they’ve done this to a lot... See more

Rated 5 out of 5 stars

Excellent service. The owner is always around and helping out. Very courteous and polite. The finish is satisfying. Great value for money. All my family go there. Great job guys

Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(253)

42 reviews in the last 12 months

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Rated 2 out of 5 stars

Taxi was dirty

Taxi was dirty, inside and outside. It was late (just 7 min though, but you guys in the past used to be super on time), the driver barely acknowledged my presence (other than asking if I had the money) and kept talking over the phone. He never left the car to open the booth or to say hi. Definitely not great impression

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

great driver

great driver, his first day (he’s from south France), his second job of the day - friendly helpful polite, 10 out of 10

March 2, 2023
Unprompted review
Rated 3 out of 5 stars

The driver was great but two issues

The driver was great but two issues -

- I didn’t receive a text until after my journey so didn’t know which car/registration

- the person who took booking yesterday on the phone told me they took cards - I asked! - so the driver had to stop for cash and the journey cost me £7 extra as of course he had no change

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Miran the King

The driver named Miran is one decent and professional individual.. Friendly and polite... My friend and I enjoyed the ride.. We are happy with his service and will call you for the next trip, definitely... ⭐⭐⭐⭐⭐

February 6, 2023
Unprompted review
Rated 4 out of 5 stars

Courteous and helpful

The driver contacted me to let me know he was there...he was early as my plane had just landed, but that was because he took someone to the airport earlier.
He help with my bags, he was kind and considerate with just enough conversation to be considerate and not intrusive to make the journey a pleasant one.

January 28, 2023
Unprompted review

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