ANGLIA DNA Reviews 

307
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Amazingly helpful and a big thankyou to Abbey who solved a problem I'd managed to create - with a lovely professional and cheerful attitude. The service was very prompt and efficient. and generally ha... See more

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Rated 3 out of 5 stars

Trustworthy and helpful staff, but I found the whole process less straightforward than the other testing company we used for our outbound travel, including the instructions for posting labelling and s... See more

Company replied

Rated 1 out of 5 stars

Dismal experience with this company. Paid for 4 x pcr day 2 tests for release after a holiday. We followed instructions, activated kits and I hand delivered them to their office in Norfolk. Their... See more

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Rated 5 out of 5 stars

absolutely over-the-moon with the service received. Had fit-to-fly tests done at 5pm and had results back at 10am next day. Service was 5star from all members of staff, telephone queries answered, s... See more

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3.6

Average

TrustScore 3.5 out of 5

307 reviews

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3.6

All reviews

(307)

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Rated 5 out of 5 stars

Fast and efficient

September 8, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Julia

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Service was very good

Service was very good. Friendly staff and very efficient.

September 8, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Keatmay

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Great service

Great service, ultra friendly staff. I highly recommend

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Teresa

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

Very good

All good, service provided.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Martina

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

Excellent service

Didn’t receive instructions in the box on how to take the test myself. However results came through extremely quickly so would definitely recommend this service. If prices could be lowered - even better. Thank you.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Emma

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

Good services

Easy to find and lots of parking space, but you need a car to go there. Very helpful stuff and my results were sent by the time that was meant to be reported.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Magdalini

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

My Experience with DNAAnglia Laboratory, Norwich.

My main challenge was the difficulty in locating your laboratory in Norwich. The site is too remote but the services at the center was Satisfactory, then I will rate the promptness in the release of test results as excellent.
However it is suggested you reduce your charges for all the test. I had all my Covid test in your center. Day 2&8 and the fit-to-fly as well.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Lanre

We appreciate your feedback and remain fully committed to building our service as leaders in the field.

Rated 1 out of 5 stars

crap

it was far to expensive, and i sent both day 2 and day 8 tests and at no time did they tell me the results.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Terence

We are sorry to hear you are unhappy with the service you have received. Please could you reach out to us via Facebook Messenger with your order number and contact details? We will investigate this in full and will correspond with you directly

Rated 1 out of 5 stars

Over-priced and under-delivered

My wife and I paid for two Day 2 Only - Supervised On-site Tests in Norwich. When we arrived, we were promptly told that we would have to do the tests ourselves because there was a “staff shortage.” At this point, we were ok with paying an extra £40 in total because we just wanted our testing done. I received my results within 7 hours later that evening. My wife was worried about not receiving hers, so she phoned up. She was told that she would get her results within 72 hours. After the 72 hour mark, she had to email asking for her results which you did not have. After multiple emails, we finally received her “results” which were FAR less detailed than the results I had received. So not only we’re we overcharged £40 for “supervised” tests which we did on our own, but we also paid for a test that did not provide results in the agreed upon time frame. Would avoid this place at all costs.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Jeremy

We are sorry to hear you are unhappy with the service you have received. We appreciate your feedback and remain fully committed to building our service as leaders in the field.

Rated 4 out of 5 stars

Excellent service on site

Excellent 5 star service on site from lovely Daisy, who guided our relative from Spain on how to self administer the day 2 test on-site.Overall rating reduced by one star as the web site was not the best I have used, and could benefit from some “fine tuning”, however, that beingsaid, the customer service team were excellent in resolving any issues.
Prices seem to fluctuate almost daily, however we were more than happy with reasonable cost of the day 2 test on the day we booked it, and overall a very very good experience on site, and we were impressed that the test results were received well within 8 hours of the test being taken. Would I choose to use them again?Absolutely, as despite a couple of issues with the booking process, the actual testing and receiving of results was excellent. Thank you Anglia DNA.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Julie

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

The test to travel was great at the…

The test to travel was great at the test centre and the result came back in time.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Iara

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 5 out of 5 stars

It was a great pleasure to encounter with ANGLIA …

It was a great pleasure to encounter with ANGLIA DNA. Their services was quick and accurate, base on competency you can't match them.
I am very proud to have encountered with anglia dna.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Abdallah

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

Fast, efficient service but overpriced Fit2Fly

Excellent on-site service for Fit2Fly PCRs for our unvaccinated children and Day 2 PCRs for all of us. Results received within same day.
Did not give it 5 stars as cannot understand why Fit2Fly PCRs are so much more expensive than reasonably priced Day 2 PCRs, as process seems to be exactly the same.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Silvia

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 4 out of 5 stars

TEST

TEST
Received Day 2 and 8 test kit through the post as scheduled, however, I did not receive my Day 2 result , called a couple of times but no result. I had no problem with my Day 8 result , it came on time. Overall, the staff and their services are well appreciated.

September 7, 2021
Unprompted review
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Reply from ANGLIA DNA

Dear Akosua

We are happy that you were satisfied with our service and thank you for your feedback!

Rated 1 out of 5 stars

Just making money, minimal service

It's overpriced, no ability to pay at the test point. People sitting around with nothing to do but still they can't help you

September 7, 2021
Unprompted review
ANGLIA DNA logo

Reply from ANGLIA DNA

Dear Mike

We are sorry to hear you are unhappy. We appreciate your feedback and remain fully committed to building our service as leaders in the field.

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