Annabel Jewellery Reviews 57

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beauty, quality, and delicate designs, often noting that items exceed expectations and are well-made. Many appreciate the elegant and high-quality packaging, which enhances the gift-giving experience and makes items feel special. The delivery service is frequently highlighted for being prompt, efficient, and quick. However, some customers experienced issues with product functionality, such as rings not being truly adjustable or clasps being difficult to fasten. A few also mentioned concerns regarding delivery, specifically with packages being left in insecure locations or having incorrect messages.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its beauty, high quality, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of items,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and fast delivery, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good and beautiful jewellery. Real efficient on the delivery Only one issue, the package had the wrong message.

Rated 4 out of 5 stars

The jewellery is lovely and very reasonably priced. The packaging was beautiful. The delivery was free but not tracked. I got to the door just as the postman was leaving my package outside the back do... See more

Rated 5 out of 5 stars

My husband got me the pearl drop earrings for my Birthday and my daughter got me the matching necklace. On opening the earrings I found the pearls on the earrings were noticably different sizes so I m... See more


Company details

  1. Jewelry Store

Written by the company

Annabel Jewellery is a UK-based jewellery brand renowned for creating timeless, meaningful pieces that celebrate life’s most precious moments. Specialising in high-quality, sterling silver jewellery, Annabel Jewellery offers a wide range of personalised gifts, from elegant necklaces and bracelets to rings and earrings. With a commitment to exceptional craftsmanship and customer service, each piece is designed to evoke emotion and be cherished for years to come. Whether it's for a milestone celebration, a heartfelt gift, or a personal treat, Annabel Jewellery’s collection brings sentiment and style together in perfect harmony.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

57 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Happy customer

Nice selection of products, beautifully packaged & delivered quickly. Very pleased with the ordering & delivery process & with the items themselves

April 27, 2026
Rated 5 out of 5 stars

Fab present

Bought this as a present for my daughter-in- Laws birthday- she absolutely loved it!
So great experience especially with the lovely packaging.

April 2, 2026
Rated 5 out of 5 stars

Ordered a necklace for 60th birthday…

Ordered a necklace for 60th birthday present, its even nicer than photo , extremely pleased with purchase.

Arrived in a lovely gift box also.

April 1, 2026
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for your review , we're very happy you love your gift! x

Rated 4 out of 5 stars

Lovely piece

Lovely piece! Arrived quickly too

February 23, 2026
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much, so happy you love your Annabel Jewellery! x

Rated 5 out of 5 stars

Beautiful item

Beautiful item, gorgeous packaging and a great service. Would definitely recommend.

February 23, 2026
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you so much for taking the time to leave us a review xx

Rated 2 out of 5 stars

Chain very difficult to fasten clip…

Chain very difficult to fasten clip tiny earring very hard close

February 27, 2026
 Annabel Jewellery logo

Reply from Annabel Jewellery

So sorry to hear you weren't satisfied with your order. I can see that you ordered our bestselling pearl huggie hoops and pearl necklace.
The diameter of the 10mm pearl is written in the product description for your reference. Sorry to hear you find the fastenings tricky, we will certainly take that on board for future designs.
Please feel free to reach out to our customer service team and we would be more than happy to assist you to ensure a positive outcome. Kind regards, The Annabel Jewellery Team

Rated 1 out of 5 stars

Ordered a ladies adjustable finger…NON adjstable !

Ordered a ladies adjustable finger ring. Not adjustable in any way shape or form without causing anticipted damage.
No returns note ( proclaimed small company ) no instructions what so ever.
Had to chase this owner all the way for e mail responses - not forthcoming
Had to chase the refund a day after the item was received a m. the day before.
Totally unprofessional.
Would not recommed in any way.
Bitterly disappointed.
Do not use this Company.
Just hard work !!

February 4, 2026
Unprompted review
 Annabel Jewellery logo

Reply from Annabel Jewellery

Thank you for sharing your feedback.

We’re genuinely sorry to hear that your experience felt frustrating. We always aim to provide clear product information and supportive service to every customer.

The ring you purchased is adjustable, as noted in the product description, and is designed to gently expand or tighten for a comfortable fit. If there was any difficulty adjusting it, we would have been more than happy to guide you through the process.

Regarding returns, as a small independent jewellery brand, we currently aren’t able to offer free returns. While we would truly love to provide that option, the costs can be significant for small businesses like ours. Our return policy is clearly outlined on our website so customers can make informed decisions before purchasing.

We always strive to communicate respectfully and resolve concerns fairly, and we remain open to assisting further within our store policies.

Many thanks
The Annabel Jewellery Team

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