Ann's Fabulous Finds Reviews 

1,682
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding items to be even better than described or in flawless condition. Many highlight the exceptional customer service, noting prompt and clear communication, professionalism, and accommodating assistance, including flexible layaway options. The delivery service is frequently commended for being fast, reliable, and carefully packaged, often including thoughtful personal touches like thank you notes. People appreciate the detailed descriptions and pictures provided, which help them make informed decisions and ensure items meet or exceed expectations upon arrival. Reviewers often express their satisfaction with the overall smooth process, from initial inquiry to receiving their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the superior quality and... See more

Quality

Consumers find quality to be positive, consistently praising the superior condition of items, often... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and reliable shipping.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the unmatched professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent and first-class, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a 1st class company. I called to verify they were an actual working business. I was greeted on the phone by a wonderful representative of AFF who reassured me. This bag was shipped to me qui... See more

Company replied

Rated 5 out of 5 stars

I have been doing business with Ann’s Fabulous Finds for about 20 years. They are professional and are more than happy to answer any questions you may have. I have never been disappointed with a purch... See more

Company replied

Rated 5 out of 5 stars

I love how you put multiple pictures detailing every scratch/imperfections, so a customer can make an informed decision, not just a spontaneous one. Excellent descriptions, and fairly priced. Authenti... See more

Company replied

Rated 5 out of 5 stars

Ann's is a delight. Her bags are well-curated, beautiful and always better than described. Her customer service is also unmatched. I will never buy bags on the secondary market from anyone else --

Company replied


Company details

  1. Handbags Shop
  2. Fashion Accessories Store
  3. Jewelry Store

Written by the company

Ann's Fabulous Finds is the best source for authentic pre-owned designer handbags and jewelry. Buy, sell, & consign authentic Hermes, Chanel, Louis Vuitton.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,682)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The item is just as it was described

The item is just as it was described. The packaging and shipping were spot on.

February 9, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Trudy-

Thank you so much for your review! We’re so glad to hear the item met your expectations and that the packaging and shipping were right on point. We truly appreciate your support and hope to assist you again soon!

Best,
Miranda

Rated 5 out of 5 stars

Ann's is the best for buying and consigning

I've both bought and sold multiple times with Ann's. Most recently, I purchased a Birkin 25 in Gold, which I absolutely love. As a buyer, I will only buy from Ann's, because I know that the item has been carefully handled by their team and will arrive as described. There is no concern of undisclosed wear/damage/odors/etc. In contrast, I have been burned by multiple other pre-owned luxury retailers before, both large and small, who have not disclosed things like odors and wear. Ann's has very high standards and is honest about item condition. As a seller, their consignment is the only consignment I trust my luxury items with. As someone who keeps their items in pristine condition, I know that everything is handled by Ann's with the utmost care. There is no concern of the condition of my items deteriorating under their protection. The pricing at Ann's is beneficial to both buyers and sellers as well, since their consignment model is very fair. I have received the highest payouts for my items as a seller with Ann's and have also received the best deals as a buyer with Ann's. The only downside as a seller is that sometimes you have to wait for your item to sell, and so occasionally I will choose a buyout option elsewhere. However, if you do choose to consign, it has been my experience that the team at Ann's has excellent and extremely quick communication and stays on top of pricing in order to help you sell your item for a price that works well for you. Overall, I highly recommend Ann's for both buying and consigning luxury items.

February 1, 2026
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Reply from Ann's Fabulous Finds

Hi Kate-

Thank you so much for this incredible review and for trusting Ann’s with both your purchases and your consignments over the years! We’re thrilled to hear how much you love your Birkin 25 in Gold and that our team’s attention to condition, care, and communication has made your experiences feel reliable on both the buying and selling side.

We truly appreciate your thoughtful feedback about the consignment timeline as well. We are always here to help with pricing strategy and updates to get the best possible result for you. Thank you again for your continued support and recommendation.

Best,
Miranda

Rated 5 out of 5 stars

Great service fast they followed up…

Great service fast they followed up many times to make sure I got the bag which I did thank you

February 2, 2026
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Reply from Ann's Fabulous Finds

Hi Cora-

Thank you so much for your kind review! We are so happy to hear your bag arrived safely and that our follow-ups helped make the delivery smooth. We truly appreciate your support and hope you enjoy your new bag . We’d love to help you again anytime!

Best,
Miranda

Rated 5 out of 5 stars

Very good customer service

Very good customer service

January 30, 2026
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for taking the time to leave us a 5-star review! We pride ourselves on our customer service, and it always brings a smile knowing we've made a difference. We hope to assist you again soon!

Best,
Katie

Rated 5 out of 5 stars

Great condition

I ordered a 32 Kelly on Ann’s Fabulous Finds and I am happy to say that the bag I received was in really great condition even though it was marked as “good”. Delivery was quick and the bag was carefully packed. I was really nervous buying such an expensive bag online so I went with a reputable seller . Ann’s has been around for such a long time and their reputation is stellar. I won’t hesitate to buy from them again.

January 28, 2026
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Reply from Ann's Fabulous Finds

Hi Selina -

Thank you for taking the time to leave us an amazing 5-star review! We’re delighted you love your Kelly 32 and that it arrived quickly and in better-than-expected condition. We understand how nerve-wracking it can feel to purchase a high-value piece online, and it means a lot that you trusted us for something so special. We work hard to make the entire experience feel secure from start to finish. We hope to do business with you again soon!

Best,
Katie

Rated 5 out of 5 stars

Great communication and quick shipping

Great communication and quick shipping. Exactly as described.

January 30, 2026
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Reply from Ann's Fabulous Finds

Hi Jessica -

Thank you for taking the time to leave us a 5-star review! We’re happy to hear everything arrived quickly and exactly as described. We appreciate your kind note about our communication and hope you wear your bag in good health.

Best,
Katie

Rated 5 out of 5 stars

Ann’s Fabulous Finds is a true gem!

Ann’s Fabulous Finds is a true gem. They are a pleasure to work with. They are honest, have integrity, and are professional but with a personal touch. They are knowledgeable and their communication is effective and efficient. I have complete faith and trust when purchasing from them. They make everything easy and joyful from start to finish.

January 30, 2026
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Reply from Ann's Fabulous Finds

Hi Kathy -

Thank you for taking the time to leave us such an amazing 5-star review! It means so much to hear that you feel the care we work hard to deliver every step of the way. We’re grateful for your trust and happy we can make the experience easy, joyful, and personal from start to finish. We appreciate your long history with us and always look forward to doing business together!

Best,
Katie

Rated 5 out of 5 stars

Fabulous as always

Fabulous as always. Love my new bag and scarf. Condition is exactly as described, no surprises. Carefully packaged to protect the items and a lovely note was included. Love AFF💙

January 29, 2026
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for your lovely review - fabulous customers like yourself make our day! We’re elated you’re loving your new bag and scarf, and that everything arrived exactly as described. We appreciate you noticing the careful packaging and personal touches. We look forward to next time!

Best,
Katie

Rated 5 out of 5 stars

Easy communication

Easy communication! Fast shipping I will be a return customer in the future.

January 30, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you for your 5-star review! We’re happy to hear communication was easy and your order arrived quickly. We appreciate your support and look forward to your next purchase.

Best,
Katie

Rated 5 out of 5 stars

Great Communication and Price

Communication was flawless. It was nice to find the item I was looking for at a great price. I appreciate the ease of buying with great communication and quick shipping. Thank you!

January 29, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Lisa-

Thank you so much for the wonderful review! We’re so happy to hear that you had a smooth experience and found exactly what you were looking for at a great price. Clear communication and quick shipping are very important to us, so we truly appreciate you taking the time to share this. We look forward to assisting you again soon!

Best,
Miranda

Rated 5 out of 5 stars

Gorgeous scarf!!

Gorgeous scarf!!

January 26, 2026
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Reply from Ann's Fabulous Finds

Hi Sannie-

Thank you for the lovely 5 star review! We are so happy to hear that you love your georgeous scarf. We look forard to working with you again.

Best,
Miranda

Rated 5 out of 5 stars

Another wonderful experience with AFF

Another wonderful experience with AFF. This is my 5th purchase with them and service and communication are always excellent. Highly recommend.

January 19, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi TKF -

Thank you for your 5-star review! We appreciate your continued trust, and we’re glad the service and communication have been consistently excellent. Enjoy your newest find!

Best,
Katie

Rated 5 out of 5 stars

So fast and exactly how described!

So fast and exactly how described!

January 20, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Maddie -

Thank you for your 5-star review! We are delighted you are pleased with your purchase and hope you enjoy having it in your collection.

Best,
Katie

Rated 5 out of 5 stars

Very smooth transaction

Fast service, accurate description, pleasant communication – even a note in the box! I was impressed! I know I will buy from them again!

January 12, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your kind words! We’re so happy to hear you were impressed with the service, communication, and attention to detail — including the note . It truly means a lot to us, and we can’t wait to assist you again on your next purchase!

Best,
Miranda

Rated 5 out of 5 stars

Love my bag

Love my bag. Better than expected. Great customer service.

January 16, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi-

Thank you for your lovely 5 star review! We apprecaite your kind words and look forward to working with you again.

Best,
Miranda

Rated 5 out of 5 stars

Love shopping here!

Love shopping here! Thank you for making my experience so special! I am enjoying my new bag.

January 7, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Yuliya -

Thank you for taking the time to leave us a lovely 5-star review! It brings us joy knowing you love shopping our website, and it means a lot to hear your experience felt special. We hope enjoy your new bag and wear it in good health.

Best,
Katie

Rated 5 out of 5 stars

Customer service was responsive and…

Customer service was responsive and professional.

January 9, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you for taking the time to leave us a 5-star review and call out our customer service. We appreciate the acknowledgement and hope you are enjoying your purchase!

Best,
Katie

Rated 5 out of 5 stars

Item exactly as described on site

Item exactly as described on site, very nice customer service, I was kept in contact about the delivery, very professional all in all. I would absolutely shop again and recommend :-)

January 7, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Mrs Lecusay-Heinelt -

Thank you for your wonderful 5-star review! We’re delighted the item arrived exactly as described and that our team kept you updated throughout delivery. We appreciate the recommendation and hope to do business with you again soon.

Best,
Katie

Rated 5 out of 5 stars

AFF 10/10

This was my first time purchasing from AFF, and I will definitely be buying again! The communication and customer service are exceptional. Shipping was fast, and I love my purchase!

December 29, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Aspratley -

Thank you for your amazing 5-star review! We’re thrilled your first experience with us was a great one, and especially glad our team’s communication and customer service stood out. Enjoy your new piece, and we look forward to your next fabulous find soon!

Best,
Katie

Rated 5 out of 5 stars

Everything was excellent

Everything was excellent. Would buy here again!

January 7, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Diane-

Thank you so much for your kind review! We’re so glad to hear everything was excellent. We truly appreciate your support and look forward to working with you again!

Best,
Miranda

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