Ann's Fabulous Finds Reviews 

1,682
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, often finding items to be even better than described and in superb condition. People frequently highlight the efficient delivery service, noting fast shipping, secure packaging, and clear tracking. The customer service is widely commended for its professionalism, helpful communication, and personalized approach, making interactions pleasant. Consumers appreciate the seamless overall experience, from detailed product descriptions and item authenticity to the availability of a layaway option. This consistent positive feedback highlights why many customers return for future purchases, finding the company a reliable source for luxury goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing delight over items being... See more

Quality

Reviewers consistently express satisfaction with the quality of items, often describing them as superior,... See more

Delivery service

Consumers generally report positive experiences with delivery services, highlighting fast shipping and... See more

Customer service

People report positive experiences with customer service, highlighting the unmatched professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the excellent and amazing service received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been doing business with Ann’s Fabulous Finds for about 20 years. They are professional and are more than happy to answer any questions you may have. I have never been disappointed with a purch... See more

Company replied

Rated 5 out of 5 stars

This is a 1st class company. I called to verify they were an actual working business. I was greeted on the phone by a wonderful representative of AFF who reassured me. This bag was shipped to me qui... See more

Company replied

Rated 5 out of 5 stars

I love how you put multiple pictures detailing every scratch/imperfections, so a customer can make an informed decision, not just a spontaneous one. Excellent descriptions, and fairly priced. Authenti... See more

Company replied

Rated 5 out of 5 stars

Ann’s Fabulous Finds is a true gem. They are a pleasure to work with. They are honest, have integrity, and are professional but with a personal touch. They are knowledgeable and their communication is... See more

Company replied


Company details

  1. Handbags Shop
  2. Fashion Accessories Store
  3. Jewelry Store

Written by the company

Ann's Fabulous Finds is the best source for authentic pre-owned designer handbags and jewelry. Buy, sell, & consign authentic Hermes, Chanel, Louis Vuitton.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,682)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my experience shopping at AFF!

I received my ordered item well packaged and on time. I especially loved the personal thank note included with my item. It was a special PLUS touch that I didn’t expect but was very touched by. Going that extra step is a clever way to make the purchase personal. It was my first experience but it won’t be the last.

In an era where everything is automated and impersonal, shopping at Ann’s Fabulous Finds is a treat in more ways than one!

September 7, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Sheherizade -

Thank you for the amazing review and for acknowledging the personal touches by our team. We strive to make every purchase a treat, and your kind words confirm that the additional care we take matters to our customers. We look forward to your next purchase and hope you enjoy your purchase.

Best,
Katie

Rated 5 out of 5 stars

Great customer service

Great customer service

September 8, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Susan-

Thank you so much for your kind words! We are so glad to hear you had a great experience with our customer service and look forward to helping you again soon.

Best,
AFF

Rated 5 out of 5 stars

Found a gorgeous unicorn in pristine…

Found a gorgeous unicorn in pristine condition! Beautifully packaged and shipped with a personal note. Thanks again!!

August 27, 2025
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Reply from Ann's Fabulous Finds

Hi Sharon -

Thank you for taking the time to leave us a 5-star review! We hope you are enjoying your purchase and hope to do business with you again.

Best,
Katie

Rated 5 out of 5 stars

An Effortless Purchase Process

An effortless purchase process. The photos and content provided about the item were very clear. The package was shipped quickly with tracking and arrived just as expected.

September 1, 2025
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Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your kind review! We are so glad to hear that the process felt effortless and that the photos, details, and shipping all met your expectations. We truly appreciate your support and hope you enjoy your fabulous find!

Best,
AFF

Rated 5 out of 5 stars

Love My Fab Find!

I am so happy that I stumbled upon the Ann’s Fabulous Finds website! From the get-go I experienced excellent communication and customer service. My new bag was packed very carefully and immediately shipped to me via FedEx with a direct signature requirement, which I appreciated. Authentication documentation was stashed safely in a pocket. Most importantly, I am very happy with my fabulous find!

August 18, 2025
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Reply from Ann's Fabulous Finds

Hi Ardith-

Thank you so much for your wonderful review! We’re so glad to hear that you had such a positive experience with us. It’s always our goal to provide excellent communication, careful packaging, and peace of mind with authentication. We’re so glad you’re happy with your fabulous new bag and hope you enjoy it for years to come!

Best,
AFF

Rated 5 out of 5 stars

Beautiful authentic mint-condition…

Beautiful authentic mint-condition Mulberry bag at a great price. Quick and secure shipping.

August 6, 2025
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Reply from Ann's Fabulous Finds

Hi Constance -

Thank you for taking the time to leave us a 5-star review! We are delighted you love your new Mulberry and hope you wear it in good health.

Best,
Katie

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, amazing product as described, fast and reliable delivery, really safe packaging. Such an easy process and great place for preloved items

August 11, 2025
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for your amazing 5-star review! We’re so glad you loved your item and had an easy, smooth experience with us. We hope you think of us the next time you're shopping for luxury goodies!

Best,
Katie

Rated 5 out of 5 stars

Love love love this Store

Love love love this Store. My purchases have been first class and they even sent me a super sweet card to thank me for my purchase. I would definitely recommend them for all designers that they carry.

July 31, 2025
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for your amazing 5-star review! We are delighted to know you were pleased with your purchase and the care that was taken by our team. We appreciate your loyalty to our brand and look forward to assisting you in the future!

Best,
Katie

Rated 5 out of 5 stars

The team

The team. Katie is wonderful.

August 4, 2025
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for taking the time to leave us a 5-star review and for the personal shoutout. It made my day :) It is my pleasure to be here for you, and I hope your purchase was exactly what you were hoping for. I look forward to your next purchase!

Best,
Katie

Rated 5 out of 5 stars

Happy customer

Excellent service, beautiful bag!

July 30, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you for your 5-star review! We hope you are enjoying your bag and appreciate your kind compliment about our service. We look forward to your next purchase.

Best,
Katie

Rated 5 out of 5 stars

very nice bag

July 29, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you for leaving us a 5-star review! We hope you enjoy your new bag and shop with us again soon.

Best,
Katie

Rated 5 out of 5 stars

I've made at least 3-4 purchases from…

I've made at least 3-4 purchases from Ann's Fabulous Finds and have always been 100% satisfied. With everything. The handbag. The fast service. The friendliness and courtesies of the person helping me. A stellar experience!

July 17, 2025
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Reply from Ann's Fabulous Finds

Hi Ginny -

Thank you for taking the time to leave us such a wonderful 5-star review! We're happy to hear that you've had such consistently positive experiences with us—from the handbags to the service. You are appreciated and we look forward to next time!

Best,
Katie

Rated 5 out of 5 stars

Delightful Experience

I've been purchasing from Ann's for a couple of years but only small ticket items. This was the first time I purchased an investment piece and I must say it was over the moon. The care and attention Ann's takes from the site posting and description to the sweet note included with the package make unboxing their items a delight. I look forward to scoring more items on this site.

July 22, 2025
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Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your thoughtful review! We're truly honored that you chose us for your first investment piece—and thrilled to hear it was such a great experience. We put a lot of care into every detail, so it means the world to know it made your unboxing special. We can’t wait to help you find your next treasure!

Best,
AFF

Rated 4 out of 5 stars

The purchase I made on layaway

The purchase I made on layaway . All was good i would give 5 stars but they need payment method improvement . They have variety of payments for regular purchases. But for layaway they have only PayPal. The item I purchased was shipped fast. Beautiful as described .

July 7, 2025
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Reply from Ann's Fabulous Finds

Hi Gigi –

Thank you for taking the time to leave a review and share your feedback. We’re happy to hear your item arrived quickly and was just as described.

While we include a PayPal link for layaway payments by default, we also offer other flexible options. We’re happy to accept credit card payments over the phone or send a secure invoice that can be paid online with a credit card.

We hope this makes future layaway purchases easier, and we’d love the opportunity to earn that fifth star next time!

Please let us know if you have any questions.

Best,
Katie

Rated 5 out of 5 stars

Luxury Online!!!

Anna’s Fabulous Finds always delivers great customer service and amazing pieces. I’ve been a customer for years and will continue to shop here.

July 10, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Lisa -

Thank you for the 5-star review—and for shopping with us all these years! We're always happy to see your order and it means a great day to our team knowing you enjoy the service and the pieces you've received. We can’t wait to help you find your next favorite!

Best,
Katie

Rated 5 out of 5 stars

Outstanding customer service

Beautiful, authentic luxury goods, and incredible customer service ~ very personal, very speedy. Can’t say enough good things about Ann’s. I will definitely be a repeat customer.

July 3, 2025
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Reply from Ann's Fabulous Finds

Hi Laura-

Thank you so much for your kind words! We're so glad to hear you had such a great experience with us. It means the world to know you felt the personal touch, we truly love what we do. We can't wait to work with you again soon.

Best,
AFF

Rated 5 out of 5 stars

I absolutely love this site and all of…

I absolutely love this site and all of their high end products! They are so awesome and kind. I am able to achieve ownership of fabulous designer bags due to their layaway program. I had some financial challenges and they were so accommodating to ensure I was still able to get my purchase. The items are in perfect condition. I will continue to add to my collection with their awesome inventory and financial assistance.

June 30, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you so much for your lovely 5-star review! We’re so pleased to hear that you've had such a positive experience with us and happy to know our layaway program helped make your purchase more accessible. We're honored to be a part of your collection journey and can't wait to help you find your next fabulous addition.

Best,
Katie

Rated 5 out of 5 stars

100% Authentic

The item I purchased was 100% authentic and exactly as described. The customer service was outstanding an overall wonderful experience. I will definitely shop with them again!

June 24, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you so much for your kind words and amazing 5-star review! We're delighted to hear that you had a wonderful experience and that both the item and our service met your expectations. We appreciate your support and look forward to assisting you in the future.

Best,
Katie

Rated 5 out of 5 stars

Great Experience overall from beginning…

Great Experience overall from beginning to end. Very communicative, helpful and just a pleasure to buy from.

June 30, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your wonderful review! We're so glad to hear you had a great experience from start to finish. It was truly a pleasure working with you, and we appreciate your kind words and support!

Best,
AFF

Rated 5 out of 5 stars

Wonderful place to shop and excellent…

Wonderful place to shop and excellent customer service.

June 19, 2025
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Annette-

Thank you so much for your kind words! We're so glad to hear you had a great experience with us. Providing excellent service is always our goal, and we truly appreciate your support!

Best,
AFF

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