A&N Luxe Label Reviews

287

•

2.7

Shopping & Fashion

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

I bought a dress from them back in early May. I’ve sent them 3 emails since then, tried calling the number they have listed up on their website, and even tried texting and calling their WhatsApp numbe... See more

Good communication Order came really fast Garment was in beautiful condition We had been advised by company well to make sure to drop one size according to body measurements as product used stret... See more

Company replied

This company is the sister company to ALAMOUR THE LABEL SO PLEASE BE CAREFUL both these companies are disgraceful the way they treat their customer. ******BUYER BEWARE******** I would say I h... See more

Company replied

DO NOT BUY FROM HERE. I ordered a dress two months ago, and it still hasn't arrived, even though it should have a long time ago. I have tried e-mailing them several times, but they haven't even replie... See more

Company details

Shopping & Fashion

Information provided by various external sources

Prom, Formal & Bridal Label designed in Australia. Ships worldwide. Tag us to be featured #ANLUXE See real customer photos on our customer instagram page https://www.instagram.com/anluxebabes/

Contact info

2.7

Poor

287 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Alamour The Label

alamourthelabel.com

3.1

(2K)

Hester Fleming Vintage

hesterflemingvintage.com

4.8

(73)

Cettire

www.cettire.com

3.5

(149K)

Woods35

www.woods35.nl

3.7

(1)

Tessabayside

tessabayside.com

1.3

(111)

Opanuozzopizzeria

opanuozzopizzeria.com

3.2

(1)

2.7

All reviews

(287)

0 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Updated Jan 12, 2021

Great Quality!!

Great Quality!! I will be using your company for my bridesmaids dresses . Very Impressed.

January 11, 2021

Unprompted review

Reply from A&N Luxe Label

Jan 11, 2021

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Inaya Gown;
https://anofficial.com/products/a-n-luxe-inaya-gown-black

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Jan 11, 2021

Definitely worth it

If you are thinking about buying a dress from here go for it!! I have been looking at one particular dress since January 2020 and I finally bought it for my 21st birthday and it was stunning. It was so vibrant and sparkly and great quality. Customer service was very helpful as well. I will definitely purchase again.

January 11, 2021

Unprompted review

Reply from A&N Luxe Label

Jan 11, 2021

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Lafayette Gown;
https://anofficial.com/products/lafayette-sequins-gown-burgundy-preorder-end-august-1

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 31, 2020

My dress arrived 2 weeks earlier than…

My dress arrived 2 weeks earlier than scheduled which was a positive surprise. The fabric is beautiful and soft and very comfortable. Everything was well packaged and prepared. Very happy with my purchase!

December 31, 2020

Unprompted review

Reply from A&N Luxe Label

Jan 3, 2021

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Harlow Gown;
https://anofficial.com/products/a-n-luxe-harlow-gown

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 21, 2020

I’ve emailed several times to get an…

I’ve emailed several times to get an update on my order status and tracking and received no response from their team. My dress was already supposed to have arrived and I have no idea where it is. I originally tried to order a custom dress as their site advertises and even though I included notes in my order to do so they ignored the order details/ comments and processed it as a standard purchase. When I told them about the issue they told me to use a personal tailor instead (the obvious solution). I really wanted something unique for my January wedding but I’m wondering now if this was a bad choice. With such an expensive item I expect better communication and service than this.

December 21, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 22, 2020

Hi Elizabeth,

We are saddened to see this unfairly appointed review.

Our office is currently partially operating with limited staff until the 04th January 2021, due to the Christmas holiday break. Our main priority is to dispatch any orders during this time, so we ask for your patience attending to any communication between these date. Please refer to our Christmas and New Years trading hours page here; https://anofficial.com/pages/xmas-eoy-trading-dates

We have now emailed you with an update regarding your order.

On each product page we include a drop down within the product description which requests that in-order to customise a gown you will need to email our customer care for further assistance. Please see this here; https://anofficial.com/products/zeni-sequin-gown-white

Additionally, within your order notes you stated, "If not, that’s okay!" regarding your customisation requests. Taking this on board, we proceeded with commencing the production of your standard made-to-order gown which you placed an order.

If you had wished to customise the design, we only ask that you had emailed us prior to purchasing for this to be correctly arranged.

Kind regards,
Customer Care
A&N Luxe Label

Dec 17, 2020

I won best dressed at prom!!!!!

I won best dressed at prom!!!!!
These dresses are phenomenal

December 17, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 17, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Ariya Gown;
https://anofficial.com/products/a-n-luxe-ariya-sequin-gown-rose-gold

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 15, 2020

Felt like a Princess

The quality of the dress I bought for my uni ball was just amazing. The material was so delicate and light. I had to do some alterations but nothing extreme, just to help the sizing and wasn’t difficult at all. I felt like an absolute princess. I have never felt so beautiful.

December 15, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 15, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Vanessa Gown;
https://anofficial.com/products/a-n-luxe-vanessa-satin-gown-mauve

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 8, 2020

Stunning Formal Dress

I ordered my Year 12 Formal dress that was a made to order design. The dress arrived very quickly, came exactly as depicted on the website, and was made very well (from stitching to fabric).

December 8, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 9, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Lili Gown;
https://anofficial.com/products/lili-sequin-gown-silver

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 8, 2020

Great customer service and speedy delivery

I ordered my wedding dress that had to be made to order as it was an old design and every time I called I received great customer service and my dress came quite quickly.

December 8, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 8, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved the experience with us.

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 7, 2020

A beautiful emerald dress…

It was such a beautiful emerald dress that fitted me perfectly and made me feel like a princess! I was really looking forward to buying my formal dress with you guys as i have been following your brands for years and it did not let me down! Thank you so much x

December 7, 2020

Unprompted review

Reply from A&N Luxe Label

Dec 8, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Belinda Gown;
https://anofficial.com/products/belinda-sequin-gown-emerald

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Dec 3, 2020

Company mislead and misrepresented.

Company mislead and misrepresented.
I bought a dress off this site to use for my wedding and was very happy but 24 hours later that all changed. On the dress’ page it said you can order the standard sizing or have it made from custom measurements, I’m thinking great because I don’t fit standard sizing, so I order and provide my measurements. On the made-to-order policy page it also says dresses can be made to custom measurements and you can also ask for a swatch card to change the colour of a dress. I was even happier thinking I could change the colour to another so I made sure to call them first thing on a Monday. This is where it all went downhill and fast! I was told that not only could I not change the colour, as of January (I called 30th November) they no longer offer to tailor a dress to custom measurements!! I was speechless and quickly went onto their site while speaking with their rep. Low and behold the website did 100% say they make dresses to custom measurements. The girl confirmed they no longer do this and wasn’t sure why the website still said (11 months later) that they do offer this. She said she’d ask production if it was possible and get back to me. In the meantime I was left wondering if I’ll get my wedding dress or have to start searching from scratch again and I needed this dress ASAP, and went and took screenshots of everything while I waited. I was told they would come back to me by end of day with an answer, well it got to the end of day and nothing. Just after they closed I received an email saying it wasn’t possible, I tried to call to ask for a refund and express my serious disappointment, and they were closed. Who the hell thought it was a good idea to email the response and after hours so I couldn’t call and discuss?! Worst customer service I have EVER received. I ended up calling the next day and they said they’ll process a refund (fingers crossed I actually get it!) and I tell them to take the offer off their site so no other customers are mislead. Apparently they had a few customers not measure themselves correctly, I measured myself multiple times to get the size right, so they took away the offer. Would it not be smarter to just charge a fee for custom measurements?! Maybe something to think about A&N!

I will never make an order with this company or their other label. Have to say it’s the worst company I’ve dealt with and they clearly don’t know how to run a business, you need to update your website if you make changes, it’s not hard!!

December 3, 2020

Unprompted review

Reply from A&N Luxe Label

Updated Dec 4, 2020

Hi Mikaela,

We are sorry to hear about your experience.

An unknown error within our product syncing system caused some of our items to refresh and display an old version of the product page. We were unaware of this until you bought it to our attention when calling on Monday. Immediately after speaking with our customer care agent, this was resolved and all incorrect products were updated accordingly.

If we could produce this style for you in your custom measurements we would do so, however, this is a service that we no longer offer on our online store.

It seems you are more upset that you can’t get your dream gown rather than your experience. As you are aware, you can still purchase the gown in a standard size and have it tailored to your measurement from your end, by a professional seamstress! :)

A refund has been provided for the cancellation of this order and a notification of this has been sent to you. The processing time frame for this is 5-7 working days. Due to your selection of an e-cheque payment method, PayPal is waiting for the funds to clear to us before they can be returned back to your account

As we have already accommodated your needs we do not see the purpose of this bad review.

Kind Regards,
A&N Luxe Label

Dec 1, 2020

I placed an order for wrong size not realizing their size chart is different from USA size chart. I emailed Customer support right away and Leilani in Customer Service responded by assuring me that they would place my order on hold until I can confirm the correct size. Leilani made sure I received the size I needed and my dress was perfect. I’ll definitely be shopping again. I’m also happy with the quality.

November 25, 2020

Unprompted review

Reply from A&N Luxe Label

Nov 25, 2020

Nov 20, 2020

Soooooo happy!

Dress was true to the picture and description and the lovely after sales service taking my call and talking me through the sizing when I had a mini freak out it was going to be small. They knew their stock and the fit is perfect! Thank you!!

November 20, 2020

Unprompted review

Reply from A&N Luxe Label

Nov 22, 2020

Nov 19, 2020

Absolutely stunning dress

Absolutely stunning dress - matched exactly what was pictured on the website. Colour was spot on and the quality was great. Delivery was super fast and customer service was great - they were really helpful when we couldn't work out sizing and delivery options.

November 19, 2020

Unprompted review

Reply from A&N Luxe Label

Nov 19, 2020

Hi Lovely,

Thank you for your lovely feedback.

We are pleased to hear that you loved your Yassmine Gown;
https://anofficial.com/products/yassmine-luxe-bronze?_pos=3&_sid=11b68e111&_ss=r

We are excited to have you purchase from us again ❤️

Kind regards,
Customer Care
A&N Luxe Label

Updated Nov 16, 2020

Slow and unprofessional communication and customer service

My experience with A&N was nothing less than frustrating. When assisting me with customising my gown, my customer service agent was helpful but would still not respond promptly, however, when it was nearing the date on which my dress was to be delivered, replies became even slower and unprofessional.

I had paid an extra $100 for a rush fee for the dress to "arrive a week earlier" as assured by my agent but when I emailed them enquiring about the status of my dress 2 weeks before the arrival date, the agent said the dress would still be arriving on the date prior to the rush fee. When I asked why the dress would still be arriving late when I had paid $100 for a rush fee, they did not respond for an entirety of 2 days. So, I resorted to contacting them on Whatsapp within their business hours to receive an automated message saying they had closed for the evening.
Even now, with my dress needed for next week, I still have not received a tracking number (to which my agent said I would receive once my dress is shipped out).
Overall, customer service is extremely slow and their communication is inept, making my experience horribly frustrating.

November 16, 2020

Unprompted review

Reply from A&N Luxe Label

Nov 17, 2020

Hi Sophie,

Thank you for your feedback.

We are extremely sorry for the delay in your made-to-order item.

We hope you can understand that due to COVID19, there has been unexpected delays which are out of all parties control.

In saying this, we do understand your frustration with the situation which is why we have refunded the rush fee to your original payment method of choice.

As discussed with you earlier today, your item is on route to us for dispatch and once available, it will be shipped via express post to your location.

We also apologise for the delay in responses as we do currently have a high volume of enquires which is growing daily, as we enter our busy season. As such, if you wish to speak with a customer care agent immediately, please call our landline via (07) 3392 4246.

Again, we are extremely apologia for the delay in your order and look forward to providing your custom style shortly. x

Kind Regards,
Customer Care
A&N Luxe Label

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look