Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I reali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am really happy to be working with Answering Legal. Just finished the two-week trial and signed with them today. Other answering services do not compare. The staff understands the practice of law... See more
We just signed on for service at our Estate Planning and Probate law firm. The process has been extremely simple to navigate. This company is very receptive to feedback and great at communication with... See more
Company replied
We have had some current clients not be thrilled about the number of intake questions to get to us, but overall, a great service and has caught lots of new clients for us that would have moved on with... See more
Company replied
Company details
About Answering Legal
Written by the company
Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.
Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.
In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.
In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.
Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.
Contact info
120 Lake Avenue South, Suite 12, 11767, Nesconset, United States
- 16318104403
- joe@answeringlegal.com
- answeringlegal.com
4.6
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The convenience and thoroughness of the…
The convenience and thoroughness of the service is wonderful for both callers and the firm.
December 9, 2025
The service is decent
The service is decent. However, there is little to no control in screening calls. Call volume estimates are rarely accurate and you wind up paying hundreds of dollars past your plan coverage in overage fees. I’ve since switched to a much easier interface that is coupled with an app that allows more user control.
December 1, 2025
Excellent and easy
The quality of the service is excellent, also the sales people were honest, patient, and heard what I needed. They offered the product I needed and made the signup process very simple.
November 24, 2025
Great answering service for our…
Great answering service for our boutique law firm! Customer service is top notch!
November 11, 2025
The service is always professional and…
The service is always professional and always dependable. I never worry!
November 10, 2025
We've just started with the service
We've just started with the service, but so far, I am really impressed. The new client set up was easy and the communication excellent.
November 3, 2025
Professional and Friendly Staff
I received prompt responses to my email and my questions. Dealing with a friendly staff was a positive change compared to my last answering service. How the service works was explained thoroughly in clear, concise terms.
November 4, 2025
Answering legal helped me land clients…
Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I realized that I missed a couple of potential clients because I wasn't available to answer the phone, so I started looking for solutions. Answering Legal has been the perfect fix! Not only do my potential clients talk to a real human every time they call, but Answering Legal adds those potential leads into my pipeline tracker on MyCase. I've called them a few times to tweak the process and it has been painless! I highly recommend Answering Legal for your practice!
October 30, 2025
Very thorough and professional.
October 29, 2025
Reply from Answering Legal
Thank you so much for your kind words! We're thrilled to hear that our team has met your expectations with thorough and professional service. Supporting law firms like yours with reliable 24/7 answering solutions is what we do best, and we're honored to be your trusted partner. If there's ever anything we can do to enhance your experience further, please don't hesitate to reach out. We appreciate your business!
Best regards,
The Answering Legal Team
Answering Legal is the best!
Answering Legal has taken care of my business for years now and does an excellent job. They cover all of our calls and patch through new client calls 24/7! As a law firm they allow us to provide the best service we can to our clients.
October 28, 2025
Reply from Answering Legal
Thank you so much for being such a loyal partner over the years! We're honored to support your firm's commitment to providing exceptional client service around the clock. Knowing that we help you connect with new clients 24/7 and contribute to your firm's success means everything to our team. We truly appreciate your trust in Answering Legal and look forward to continuing to serve you for many years to come. Thank you for taking the time to share your experience!
Best regards,
The Answering Legal Team
Really Great Service
We just signed on for service at our Estate Planning and Probate law firm. The process has been extremely simple to navigate. This company is very receptive to feedback and great at communication with our staff and our incoming calls. Would absolutely recommend using them.
October 23, 2025
Reply from Answering Legal
Thank you so much for this wonderful review and for choosing Answering Legal for your Estate Planning and Probate firm! We're thrilled to hear that the onboarding process was smooth and that our team has been responsive to your needs. Communication is at the heart of what we do, and we're committed to ensuring both your staff and your clients receive the best experience possible. We truly appreciate your recommendation and look forward to supporting your firm's growth for years to come.
Best regards,
The Answering Legal Team
Great company offering a very valuable…
Great company offering a very valuable service
October 28, 2025
Reply from Answering Legal
Thank you for your kind words! We're so glad to hear that you find value in our services. Supporting law firms with reliable 24/7 answering solutions is our mission, and it's rewarding to know we're making a positive impact for your practice. We appreciate your business and look forward to continuing to serve you. Thank you for taking the time to share your feedback!
Best regards,
The Answering Legal Team
People think it is my own office
People think it is my own office. No problems whatsoever!
October 23, 2025
Reply from Answering Legal
That's exactly what we aim for - thank you! We're thrilled to hear that our team integrates so seamlessly with your firm that callers think they're reaching your office directly. Providing that professional, personalized experience is at the core of what we do, and it's wonderful to know we're delivering on that promise for you.
Best regards,
The Answering Legal Team
Great help!
We have had some current clients not be thrilled about the number of intake questions to get to us, but overall, a great service and has caught lots of new clients for us that would have moved on without AL's service. KY law firm here.
October 23, 2025
Reply from Answering Legal
Thank you so much for sharing your honest feedback! We're thrilled to hear that Answering Legal has helped you capture new clients who might have otherwise moved on - that's exactly what we're here for. We also really appreciate you mentioning the concern about intake questions for current clients. Balancing thorough intake with client convenience is important to us, and we'd love to work with you to refine the process so it works better for your returning clients. Please feel free to reach out to our team anytime so we can tailor the experience to fit your firm's needs perfectly.
Best regards,
The Answering Legal Team
Professional Services
Answering Legal does everything that you'd want them to do. All the work is professional, timely, and completed per instructions. Sometimes our instructions change and Answering Legal adapts appropriately. Highly recommend.
October 22, 2025
Reply from Answering Legal
Thank you so much for this wonderful review! We're honored to hear that our team consistently meets your expectations with professional and timely service. Flexibility is key in supporting law firms, and we're glad to know that we adapt well when your needs evolve. Your recommendation means the world to us, and we truly appreciate the trust you place in Answering Legal. We look forward to continuing to be a reliable partner for your firm!
Best regards,
The Answering Legal Team
I really appreciate receiving both an…
I really appreciate receiving both an email and a text along with the information taken from the client or potential client who makes contact through your service.
October 21, 2025
Reply from Answering Legal
Thank you so much for sharing this feedback! We're thrilled to hear that our dual notification system - both email and text - is working well for you and your team. We know how important it is for law firms to receive timely, accessible information about client and prospect contacts, and we're glad our approach helps keep you connected and responsive. We appreciate your business and are always here if there's anything else we can do to enhance your experience!
Best regards,
The Answering Legal Team
Never get a phone number wrong
Never get a phone number wrong. Messages are short and clear.
October 21, 2025
Reply from Answering Legal
Thank you for highlighting these important details! Accuracy and clarity are critical when it comes to connecting you with clients and prospects, and we're proud to hear that our team consistently delivers on both fronts. We know that getting phone numbers right and providing clear, concise messages can make all the difference for your firm's responsiveness. We appreciate your trust in Answering Legal and look forward to continuing to provide you with reliable service!
Best regards,
The Answering Legal Team
Great Service 5 stars
October 21, 2025
Reply from Answering Legal
Thank you so much for the 5-star review! We're thrilled to know you're happy with our service. Supporting your law firm with reliable 24/7 answering solutions is our priority, and we truly appreciate your business. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out!
Best regards,
The Answering Legal Team
Horrible customer service by Stephany…
Horrible customer service by Stephany Dinocio.
June 2, 2025
Unprompted review
BUYER BEWARE!
BUYER BEWARE!! Horrible service and horrible customer relations. First, the people responsible for my onboarding (setup) session didn’t know what they were doing. Later that day (Friday) around 5:00 they emailed me saying that everything was good to go. When I called my own number, everything was not good to go. There was no answer. I called back and told them that they must have set it up wrong. The lady said, “oh.. well our tech people go home in 5 minutes so we will call you on Monday to resolve this issue.” I thought to myself, “Is this a joke?” How can a 24-hour answering service have a tech department that works banking hours? Once everything was setup correctly, I called my number again and it rang 9-10 times for about 30 seconds or more before being answered. When I raised this concern, they assured me that they would fix it. The next day (Tuesday) I called my number again and no answer until after 9-10 rings. I had not received one of my calls during this period due to this answering delay. Clients were wondering if my phones were working. Then when I told them to cancel my free trial, immediately I received a call for a potential lead, which looked very bogus. Based on my overall experience, this company is not legitimate. I decided to go with AnswerConnect and immediately noticed a substantial difference and a far superior quality.
February 17, 2025
Unprompted review
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