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Answering Legal Reviews 

117
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting its value in helping them secure new clients and providing professional call handling. Many people appreciate the staff's understanding of legal practices and their friendly, professional demeanor. The service offers convenience and dependability, ensuring calls are covered 24/7 and lifting a significant burden from legal professionals. People are particularly satisfied with the quality and accuracy of the service, often recommending it highly. Many find the service to be a significant improvement over other options, providing a reliable infrastructure for client interaction.

What people talk about most

Service

Clients share positive opinions on service, with many expressing great satisfaction and highlighting its... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as top-notch. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I reali... See more

Rated 5 out of 5 stars

I am really happy to be working with Answering Legal. Just finished the two-week trial and signed with them today. Other answering services do not compare. The staff understands the practice of law... See more

Rated 5 out of 5 stars

We just signed on for service at our Estate Planning and Probate law firm. The process has been extremely simple to navigate. This company is very receptive to feedback and great at communication with... See more

Company replied

Rated 5 out of 5 stars

We have had some current clients not be thrilled about the number of intake questions to get to us, but overall, a great service and has caught lots of new clients for us that would have moved on with... See more

Company replied


Company details

  1. Business to Business Service

About Answering Legal

Written by the company

Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.

Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.

In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.

In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.

Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.6

All reviews

(117)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HORRIBLE PEOPLE

I spoke to the owner, Rob a few years ago and he somehow made me feel very uncomfortable while discussing my law firm and its needs to him. You have a truly a remarkable ability. Good job. Stay away from him. Also- very aggressive sales people keep calling us constantly after we told them dozens of times to stop, their reply was "Remove yourself from Google if you don't want to be called." or "There is nothing you can do to make us stop calling you."

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Happy with the service. Clients and potential clients are complementary of my receptionist. If there is an issue, the customer service is responsive and immediate.

November 16, 2020
Rated 5 out of 5 stars

I LOVE Answering Legal

I LOVE Answering Legal. They get the information that I need accurately, politely and without delay. They forward calls to me and when I am available, wherever I am, I can speak with a potential client. Best of all, I know my clients appreciate the 24/7 availability!

November 14, 2020
Rated 5 out of 5 stars

Highly Recommend...

I have been nothing, but pleased with the services provided by Answering Legal. The operators are knowledgable, courteous, and an asset to my business.

November 12, 2020
Rated 5 out of 5 stars

Having Answering Legal is like having…

Having Answering Legal is like having my own employees taking care of me. I am constantly amazed at the feedback from the clients who appreciate the way they are treated on the phone and the personal attention paid to each caller. I am totally satisfied with this company.

November 12, 2020
Rated 5 out of 5 stars

Great service!

Answering Legal provides exceptional service. I have used them for my law firm for nearly 6 years and have no intention of switching to anyone else any time soon.

November 12, 2020
Rated 5 out of 5 stars

Pretty rock solid

Pretty rock solid. Been with them almost ten years and in all that time there was one screw up and it was when there office back east was in a tropical storm, so pretty much doesn't count.

November 12, 2020
Rated 5 out of 5 stars

Answering Legal has been a great…

Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!

November 12, 2020
Rated 5 out of 5 stars

The receptionists at Answering Legal…

The receptionists at Answering Legal always handle our calls professionally. What sets them apart is their exceptional customer service. During power outages and throughout the COVID crisis, Answering Legal stepped up to make sure we were covered!

November 12, 2020
Rated 5 out of 5 stars

After 4 years

After 4 years, I can report that Answering Legal has always proved reliable, personable and professional. A great value compared to other similar services.

November 12, 2020
Rated 5 out of 5 stars

Great answering service

I have used Answering Legal for a couple years now and they are amazing. I don't have a lot of intake needs, so I know they have a lot more capability than I'm using, but I just want my clients/potential clients to talk to a real person when they call. Answering legal captures the information I need to return a call, sends it to me in a text and email, and my clients and/or potential clients never know they were talking to a call service. Great service and great price. Thanks!

November 12, 2020
Rated 5 out of 5 stars

I have used the services of Answering…

I have used the services of Answering Legal for about three years now. With 24/7 service and instant notifications by text and email, I never miss a call. Both colleagues and clients have complimented me about "the nice lady who answers your phone." With no contract, their billing and charges are completely transparent. I cannot speak too highly of their services.

November 12, 2020

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