Lost and Found Shipping Service Reviews 

95
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and highly communicative throughout the entire step-by-step process of recovering lost items from airports. Consumers heavily highlight the remarkably fast, secure, and reliable delivery service that successfully returns precious personal belongings safely back home. However, some people mentioned that the broader retrieval process involving airport authorities and third-party logistics can sometimes experience minor delays or unexpected initial complexities. Despite these occasional external hurdles beyond direct control, reviewers consistently remain deeply grateful for the constant dedication, reassurance, and exceptional support provided.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional, helpful, and friendly... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the fast shipping and... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some consumers lost items at Antalya... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional communication and reliable support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying many others, including the big names - none of which could assist. Lost and Found shipping service came to the rescue - they were polite, prompt, helpful and above all delivered my watch... See more

Rated 5 out of 5 stars

Yeap if u are reading this u are looking at the correct courier. Don't look further. I contacted 3-4 different couriers the best response I got from them was to just hang up on me. Till I found Fatih... See more

Rated 5 out of 5 stars

I had left 3 jackets behind in Istanbul international airport. Major courier companies wouldn’t bother because of the paper work BUT FATIH STEPPED UP! Nothing was a hassle for him. As soon as the pape... See more

Rated 5 out of 5 stars

Incredible company. I left my phone at Antalya airport through customs near the McDonalds. I called the airport and they were less than helpful. Eventually said they said it, but told me I needed a po... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

We help travelers recover belongings they have left behind at airports and hotels in Turkey. If you forgot your phone, laptop, tablet, camera, bag, documents, toys, clothing or other personal belongings during your trip, we can help arrange the collection and delivery of your items. Our lost and found service covers major tourist destinations and airports in Turkey, including Antalya and Istanbul. When your item has been found and is available for release, we can arrange pickup from the relevant hotel, airport lost property office or other designated location. We provide lost and found shipping services for hotel guests, tourists and travelers who have left Turkey and need their belongings sent abroad. Our service is designed to make the recovery process simple, with one point of contact from collection to shipping. Our services include airport lost and found pickup, hotel lost and found pickup, forgotten item recovery, international shipping, secure packaging and airport-hotel transfers in Antalya, Istanbul and other destinations across Turkey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

95 reviews

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4.9

All reviews

(95)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

My friend lost his backpack at Istanbul…

My friend lost his backpack at Istanbul airport. Fatih recovered it and returned it to the US via UPS. He explained the process and helped us to fill out the paperwork. He was a pleasure to deal with, answering our questions promptly at all hours. The rate was more than reasonable for the amount of work involved. He was a lifesaver. He has my highest recommendation.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Yeap if u are reading this u are…

Yeap if u are reading this u are looking at the correct courier. Don't look further. I contacted 3-4 different couriers the best response I got from them was to just hang up on me. Till I found Fatih, who provided help immediately and guide me through the steps we need to do in order to get my lost backpack back . I had it back in a week I think which saved me from a big flight back to Instabul cause I had important documents there.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Iphone lost at the Airplane in Turkey

My husband for forgot his iPhone at the airplane in Turkey anda I needed a company to get the iPhone at the Lost and Found Counter at the airport. I don’t know anybody in Turkey so I asked Chat GPT to suggest a reliable company in Turkey to do it. Chat GPT recommended this company. They gave me full support from the beginning till the end of the process. After pick up up the iPhone at the airport they dispatched it to Brazil by UPS ands everything worked out perfectly! I strongly recommend their service and the price was very reasonable.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I lost my bag behind at Istanbul Airport and was worried I’d never see it again, however, the service I received from Lost & Found Courier Services was excellent from start to finish. After submitting the initial contact form, I was contact by Fatih, the Istanbul representative, within hours. He guided me through the entire process with clear communication, which made the experience so much smoother than I expected. If you ever leave something in an airport, I would definitely recommend using Lost & Found Courier Services.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Recovered lost property from IST airport

I just want to say a huge thank you for returning my lost watch from Istanbul Airport. The whole process was so smooth, and I really appreciated the clear guidance and regular updates—it made me feel reassured the entire time. I’m so grateful for the fantastic service and the speedy delivery.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fatih provided timely and reliable…

Fatih provided timely and reliable support to me on a private logistics matter that had to be arranged at the airport. Service company has Turkish, English and Russian speaking personnel. Specializes on transportation for the Western part of the Antalya cost. Transfers and individual trips to other areas of South Turkey offered upon request.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

After trying many others

After trying many others, including the big names - none of which could assist. Lost and Found shipping service came to the rescue - they were polite, prompt, helpful and above all delivered my watch back to me promptly. Well done and Thank you - hopefully I don't lose anything again, but at least I know where to go if I do.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, honest, fast, trustworthy and very communicative!

I was really impressed with their service! i was skeptical at first and thought its a scam, however my experience with Fatih was beyond amazing!
i lost my expensive tablet on a flight in Istanbul and the tablet was held then in the L&F office in the airport, the only way to get it was through a courier service like this one. from the first contact with Fatih, everything was smooth and he explained the process clearly and was updating me with pictures and videos about my tablet whereabouts every step on the way. we had a little delay casued by the logistics company and Fatih was even contacting them daily in order to solve the issue. very honest and service oriented! i really cannot say anything bad! amazing, honest, fast, trustworthy and very communicative! Thank you guys for saving my tablet and sending it to my door step.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

HONEST & ETHICAL

HONEST & ETHICAL - these would be the best two word to describe these guys.

My mom left her Apple Watch in Turkey and I found this company by a ChatGPT search.
They took care of everything and made sure the watch was shipped directly to my doorstep. They never made me feel like it was a monetary transaction and always kept a kind and friendly tone. Thank you guys so much!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

I had an absolutely exceptional experience with Fatih. From the very beginning, he took full responsibility for the entire process of getting my phone back. He managed the shipping on his own, handled all the complicated customs clearance steps, and guided me patiently through every detail.

What impressed me the most was his constant availability and responsiveness. Whenever I had a question or needed clarification, Fatih replied right away — never leaving me waiting or uncertain. He was always kind, professional, and reassuring, turning what could have been a stressful situation into something smooth and worry-free.

Thanks to his dedication and efficiency, everything went perfectly. I truly felt supported from start to finish, and I could see how much care he put into making sure I had the best possible experience.

Fatih is not only highly reliable and knowledgeable, but also genuinely committed to helping people. I am sincerely grateful for all his hard work, and I would recommend him without hesitation to anyone in need of trustworthy, top-quality assistance.

-Giuseppe

September 8, 2025
Unprompted review
Lost and Found Shipping Service logo

Reply from Lost and Found Shipping Service

Thank you so much, Giuseppe 🙏 Your kind words mean a lot. I’m really glad I could make the process smooth for you and that you felt supported throughout. It was a pleasure to help — safe travels and take care! 🌟

Rated 5 out of 5 stars

I left 2 jackets in Antalya Airport

I left 2 jackets in Antalya Airport. After confirming that they were in the lost and found office in the Airport. I contact lost and found shipping service.
They picked up my jackets the same day, packed them in a box and send via post.
I received the package two days from pick up.
The service I got was outstanding and they was in contact with me at every stage.
I will recommend this company to anyone that need the service to retrieve item the lost in Turkey.

August 15, 2025
Unprompted review
Lost and Found Shipping Service logo

Reply from Lost and Found Shipping Service

Thank you for sharing your experience! 🌟 We’re so happy we could reunite you with your jackets quickly and keep you updated along the way. Your recommendation means a lot to us — safe travels! ✈️

Rated 5 out of 5 stars

100 % reliable, very friendly and extremely fast!

Stellar experience, 100 % recommendation! The company provided me with excellent service. I lost a bag containing valuables at Antalya Airport, which had to be sent back to me in Germany. All relevant information was discussed with me in detail via WhatsApp, so that Fatih could collect my lost items from the Lost and Found office at the airport. He was absolutely reliable and quick. I got all my valuables back. They were very carefully packaged and arrived intact at my home in Germany just a few days after I contacted Antalya Lost and Found. I am more than satisfied and couldn't have imagined a better service. Thank you again!!

August 22, 2025
Unprompted review
Lost and Found Shipping Service logo

Reply from Lost and Found Shipping Service

We’re so happy your bag and those special, meaningful pieces of jewelry made it back safely and quickly. It was a pleasure assisting you, and your kind words really mean a lot. Wishing you smooth travels ahead!

Rated 5 out of 5 stars

I had some items left in Instanbul…

I had some items left in Instanbul airport despite numerous phone calls to Pegasus airlines and Istanbul airport ( I got absolutely no help from either of them or even a promised phone call back) I eventually came across lost and found shipping service and got in contact with Fatih. From the first phone call the efficiency and professionalism I got was absolutely excellent. Everything was sorted with in a few days. I now have my items at home delivered to my door in excellent condition I would highly recommend this company to any one and wish them continued success in there business

August 21, 2025
Unprompted review
Lost and Found Shipping Service logo

Reply from Lost and Found Shipping Service

Thank you so much for your kind words! 🙏 We’re really glad we could make the process smooth and get your items safely to your door. It was a pleasure helping you, and your recommendation means a lot. Wishing you all the best!

Rated 5 out of 5 stars

My daughter left her favorite Teddy at…

My daughter left her favorite Teddy at the Hotel, she was very sad. So we ask for Help here and everything was perfect. Top communication, great service and he trust us that we will pay after the package was back in Germany.

Thank you, my daughter is Happy again!

August 7, 2025
Unprompted review
Lost and Found Shipping Service logo

Reply from Lost and Found Shipping Service

We’re so happy your daughter got her Teddy back! 🧸 It was a pleasure helping, and we really appreciate your trust. Thank you for your kind words!

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