Anthony Betts Motor GroupReviews 

2,307
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the car buying process smooth and stress-free. Many highlight the excellent customer service and after-sales support, noting that their queries were answered and they felt valued. The overall service provided is frequently described as efficient and well-managed, with a focus on transparency and a no-pressure sales approach. Reviewers appreciate the user experience, including unhurried test drives and cars being well-prepared for pickup. However, some people were dissatisfied with inconsistent information and poor treatment, citing issues with car availability and conflicting excuses.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the outstanding and faultless experience from... See more

Product

Consumers express high satisfaction with the product, often describing vehicles as looking new and being... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Clients share positive opinions on user experience, with many describing the car buying process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,307)

335 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, Peter was great,very informative and polite and helpful.👌

April 6, 2026
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Reply from Anthony Betts Motor Group

Great to hear Ron. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

My new car.

This is my third Suziki from Anthony Betts and I would not go anywhere else. Andrew Hobbs could not have been more helpful and informative. I never felt pressured into anything , if I had I would have run in the opposite direction. Andrew answered all my questions in terms i could understand and certainly helped me make the decision which was right for me. Nothing was too much trouble for him. I imagine he must be your top salesperson, if not then he should be. As for the showroom it is always a pleasure to visit and is kept immaculately clean and everyone is always most welcoming.

March 30, 2026
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Reply from Anthony Betts Motor Group

This is great to hear. Many thanks Susie for both your continued custom and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Our buying experience was the easiest…

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience was exemplary, on our own, good opportunity to really drive the car, all unhurried. The pickup arrangements were simple and hassle free, with us handing over the keys for our trade-in. The car was detailed & fully charged. I would highly recommend this dealership as a place to buy if you want a honest and hassle free experience.

March 24, 2026
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Reply from Anthony Betts Motor Group

Many thanks Nick for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

A really good experience with Anthony Betts Motor Group

A really good experience with Anthony Betts Motor Group from first contact to completion of purchase. Sales Consultant, Ifti Khan listened to our requirements for a ‘used’ vehicle, and with a professional, no-nonsense approach, identified a car that he thought would suit. We are now very happy owners of our new 'used' Suzuki. At no time was there any form of ‘hard-sell’. Throughout, the process of purchasing the car was very efficient. We were offered additional Suzuki warranties and a service plan, all of which were clearly explained and priced fairly, and which we can still purchase. Again, no hard sell but time to consider fully. I should add too that Hemel Hempstead is not on our doorstep, but after a couple of months of looking closer to home for a replacement car within our price range, the exceptional service, together with the surety of buying from an established, approved Suzuki/RAC dealer, was more than worth the 80 mile round trip (and an ideal location for a day out in the Chilterns at the same time).

April 8, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Excellent service

Amazing service from start to finish. I arrived knowing which car I wanted, Andrew Hobbs was great throughout the whole process, highly recommend!

April 4, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks Peter for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Would recommend

Second vehicle we have purchased from Anthony Betts Hemel.
Very fairly priced, great warranty and after care options.
Very organised and efficient sales team.
Especially Ifti who helped to make the process of buying and part exchanging go smoothly.
Very pleased with our new purchase.
Thank you.

April 1, 2026
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Reply from Anthony Betts Motor Group

Great to hear Sally. Many thanks for both your business and the 5 Star Review. Your repeat custom is greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Piotr was very helpful

Piotr was very helpful. Not at all pushy but informative. Communication post sales was good. Anthony Betts have a good sized car park. Cars not cramped. We were allowed to take on a test drive alone. We will consider them again when we come to change our second car. We did not purchase a Suzuki so can not comment.

March 31, 2026
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

I used them for the last 10 years and…

I used them for the last 10 years and they are alway willing to help. I won't go anywhere else. Just bough a 2 year old Toyota aygo and I love it.

March 13, 2026
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Reply from Anthony Betts Motor Group

Many thanks Miss Goggins for your continued custom and the 5 Star Review. All very much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Managed to get a deal we liked and we are happy with the result.

March 2, 2026
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Reply from Anthony Betts Motor Group

Great to hear Salim. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 4 out of 5 stars

Andrew is an excellent

Andrew is an excellent, knowledgeable, personable & no pressure salesman!

March 14, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Ian. Many thanks for your custom and review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

The Salesman Piotr made the whole…

The Salesman Piotr made the whole process as easy as possible making sure I know every little big of information about the car. The deal i received was great too and I'm very proud to be a suzuki owner

March 17, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Sebastian. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Have bought 3 cars from here! Great service!

My husband bought a Suzuki SCross from Anthony Betts in January. He had exceptional service from Ifti who even went into the detail of linking his phone up for him. I bought my previous car from here and have always been impressed with the professionalism and honesty displayed. I was almost tempted away by a different make of car but the service we have both received from here was enough to make me rethink. I now have a Suzuki Vitara which Ifti helped me through the whole process with. Can't speak highly enough of the service here! Thank you!

February 21, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks Louise for your continued custom and the 5 Star Review. All greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Excellent service

Had the pleasure of dealing with Ifti who was fab - he made the whole process of buying a new car very easy. Ifti was very thorough in explaining everything. He went above and beyond in what I might have expected. Would definitely go back to him in the future!

March 24, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Debbie. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Robert our salesman could not have done anything more for us . Made buying what turned out a more complicated transaction into a simple one

March 26, 2026
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Reply from Anthony Betts Motor Group

Great to hear Janette. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Andrew was so helpful and polite from…

Andrew was so helpful and polite from start to finish. Delighted with my car and the service received from Anthony Betts.

March 26, 2026
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Reply from Anthony Betts Motor Group

Great to hear Mrs Gaunt. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Andrew was very helpful throughout the…

Andrew was very helpful throughout the whole process, from my initial enquiry through to the hand over of my new car.
All queries answered and Andrew ensured that I was fully aware of all the various details.
I would recommend the service to others.

March 25, 2026
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Reply from Anthony Betts Motor Group

Great to hear Janet. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Great Dealership

Was very quick, informative, managed to sort out a deal that work for me on the vehicle that I wanted. Communication was Excellent.

March 23, 2026
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Reply from Anthony Betts Motor Group

Great to hear Mrs Trundley. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Great dealership to buy a Suzuki from.

Great service from helpful and informed staff (Ifti was excellent) who made the purchasing experience smooth and stress free.
The dealership is family owned and has a more personal approach without any pressure to buy.
Excellent location just outside Hemel Hempstead with an excellent test drive route allowing the driver to really get a feel for the car being driven.

Highly recommended and worth the drive from Kent to deal with them.

March 14, 2026
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Reply from Anthony Betts Motor Group

Great to hear Andy. Many thanks for your business and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience at this dealership in Hemel Hempstead.

I supported my aunt in purchasing a car, and throughout the process we were met with inconsistent information and poor treatment. When my cousin and I asked to view a white Bentley on display, we were given multiple conflicting excuses—first that the keys couldn’t be found, then that it was reserved, and then that it was sold and being collected. However, the car was still there later with no indication it was sold.

We were also told the reservation fee for another vehicle would be £99, only to be told on arrival that it was £500. This lack of transparency was frustrating and unacceptable.

To make matters worse, we were assured that the reservation fee would be refunded, only to later be told it would be withheld due to missing documentation—something that was never mentioned beforehand or included in any paperwork.

Overall, the experience felt inconsistent and uncomfortable, and we left feeling that we were not treated fairly. I would strongly advise others to proceed with caution and ensure everything is clearly documented before making any payments.

March 13, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

We are disappointed to read your review and apologise for any misunderstanding or communication. We refunded the deposit immediately once your aunt had located and supplied the service history for the part exchange vehicle.
The £99 reserves a car for 48 hours for viewing and if the customer then decides to purchase the vehicle we require a £500 deposit.
The Bentley was reserved subject to it going through preparation and was awaiting collection for this.
Again apologies for any confusion created by multiple people being involved.

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