Anthony Betts Motor GroupReviews 

2,307
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the car buying process smooth and stress-free. Many highlight the excellent customer service and after-sales support, noting that their queries were answered and they felt valued. The overall service provided is frequently described as efficient and well-managed, with a focus on transparency and a no-pressure sales approach. Reviewers appreciate the user experience, including unhurried test drives and cars being well-prepared for pickup. However, some people were dissatisfied with inconsistent information and poor treatment, citing issues with car availability and conflicting excuses.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the outstanding and faultless experience from... See more

Product

Consumers express high satisfaction with the product, often describing vehicles as looking new and being... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Clients share positive opinions on user experience, with many describing the car buying process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,307)

335 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient service, felt looked after.

From the first phone call to Andrew Hobbs and the final drive away I had a very positive experience. The car was beautifully finished and presented. The dealership is 2 hours away from my home but I would definitely visit again.

January 24, 2026
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Reply from Anthony Betts Motor Group

Great to hear Henry. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating, very thorough explanation and answered all questions

January 21, 2026
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Reply from Anthony Betts Motor Group

Many thanks Danielle for both for your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Car purchase

Ifit Was very helpful during the purchase of my new car and his explanations of everything he was offering were very clear and fair. He was pleasant at all times, offering his assistance, very informative and never putting pressure towards the purchase of the vehicle and additional insurances. Highly recommended.

January 19, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Pedro. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Seat Ibiza

I bought a seat Ibiza today with Anthony Betts motor group. Piotr was extremely helpful and professional, he made the whole process a breeze. Would definitely recommend these guys.

January 26, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

They're a great team

I used the service team at Anthony Betts for my previous car and they were great - brilliant at communication, informative, very trustworthy. So when I needed a new car in a hurry they were the first place I called as I was keen to get another Suzuki. Robert was fantastic to deal with and I'm now the proud owner of a second-hand Ignis. I'm on week two of owing my car and I LOVE HER! The Suzuki warranty gives great peace of mind to those of us who are not as car-savvy as we would like to be, and the team in the showroom are knowledgeable, friendly and not pushy at all. I highly recommend them.

January 26, 2026
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Reply from Anthony Betts Motor Group

Great to hear Alex. Many thanks for your continued business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

From start to finish extremely…

Suziki Vitara

From start to finish extremely professional experience purchasing car. Friendly and welcoming. Would not hesitate to recommend yourselves

January 22, 2026
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Reply from Anthony Betts Motor Group

Many thanks Stephen for both for your business and the 5 Star Review, both are much appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Andrew was was helpful

Andrew was was helpful, knowledgable from start to finish. He listened to what i would like, offered add ons but was not pushy. Would recommend the dealership and Andrew to anyone looking for a new car.

January 21, 2026
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Fantastic Service from Start to Finish...

Just picked up a new Suzuki Swift from Anthony Betts and delighted with the service and the car! Piotr and the team were really helpful, a sensible and fair part exchange offer was made for my car and picking up my new swift was seamless. Thank you Piotr!

January 22, 2026
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Reply from Anthony Betts Motor Group

Great to hear Chris. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

5-Star Service

I visited the showroom twice recently. It is well lit with space to browse the cars on display. The sales & service staff were all male which, on reflection, could feel slightly intimidating for some female customers. However, the staff were helpful and friendly and I was made to feel welcome. My transactions went smoothly and I was totally satisfied with the processes.

Thanks and well done to the staff at Anthony Betts Motor Group in Hemel Hempstead. A special thanks goes to Pietr Grabarczyk, the Sales Consultant who was pleasant, knowledgeable and helpful throughout the whole process.

January 14, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Excellent service,

Excellent service,will buy again,thank you mr Ifti Khan.

January 12, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your business and the 5 Star Review Mr Wyatt. Both are greatly appreciated. Enjoy your new car.

Rated 1 out of 5 stars

Stuck in the past

Why is this dealership service department stuck in the past? Their phone operator doesn’t know the service prices. When asked for a figure, she can’t provide it and says it will take two days to find out. What kind of service is this? The information should be available immediately. Last time, they took my car twice for a software update but couldn’t complete it. All they seem good at is apologizing, blaming customers, and boasting about how busy they are, forcing customers to wait while justifying their inefficient, poor system.

January 19, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

We are disappointed to read this. As you required a cost for a service plan, as explained these are individually worked out and depend on the vehicles current mileage, service history and last date of service, plus the anticipated annual mileage. We need all this information to calculate a monthly plan cost. This is why we are unable to give immediate costs, unlike a standard menu service cost. Sorry we were unable to meet your expectations.

Rated 5 out of 5 stars

I was served by Andrew who was…

I was served by Andrew who was extremely helpful, very personable and knowledgeable of all the types of vehicles. He didn’t miss an opportunity to upsell products or another car. It was a seamless transaction, a lot of features with the car, for a good price. Will definitely us this garage again and recommend to friends/family.

January 9, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Kept me up to date and always made…

Kept me up to date and always made themselves available

January 8, 2026
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Reply from Anthony Betts Motor Group

Great to hear Mr Murray. Many thanks for your custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Delighted with my new car

Our car salesman was Andrew Hobbs he was a straight talking no nonsense guy who put us at ease straight away.
We looked at the cars for sale and found the exact car l wanted. A red Automatic Suzuki.
Andrew gave us some great advice re the selling of my old car and we feel we paid a good price for my new car.
The purchase took a week due to New years Day and the weekend but it was sorted out very quickly.
Andrew took time to show me all of the cars finer details and connected my phone up.
Great service from Anthony Betts

January 8, 2026
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Reply from Anthony Betts Motor Group

Many thanks Ann for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

This is the second car that my husband…

This is the second car that my husband and I have bought from Suzuki in the last few months. Ifti Khan, the salesman at Suzuki Hemel Hempstead was extremely knowledgeable. If he didn't know the answer to a question he made a point of finding it out. Each time we visited the showroom we felt welcomed. We felt relaxed and never rushed. We felt reassured that we were in good hands and nothing was too much trouble.

January 5, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your continued business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Trustworthy

Efficient, courteous service. Totally trustworthy.

December 23, 2025
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Fiona. Many thanks for your custom and the 5 star review, both are greatly appreciated.

Rated 5 out of 5 stars

Suzuki Swace

Andrew Hobbs was helpful and informative. Nice car for a good price.

December 12, 2025
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your business and the 5 star review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Great service

Ifti made the buying experience straightforward and picked me up from the train station. Great service. The car is running brilliantly and was an excellent buy.

December 27, 2024
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks for your business and the 5 star review John, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Ifti Khan was great help

December 20, 2025
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Reply from Anthony Betts Motor Group

Great to hear Mr Heathcote. Many thanks for your business and the 5 star review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

As a loyaly customer over many years…

As a loyaly customer over many years I continue to find Antony Betts offering an excellent, genuine customer service, from purchasing a new car/trade in, to follow up in services and always keen to ensure i am totally happy. Which I am!

December 15, 2025
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Reply from Anthony Betts Motor Group

Many thanks for your continued business and the 5 star review Julie, both are greatly appreciated. Enjoy your new car and we will see you soon.

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