Anytime Fitness Reviews 669

Cancelled my membership via email giving 30 days notice. Today I received a bailiff letter demanding £110.95. I have never had a phone call or a email saying I owed any money.

What a joke, stay away from this place as they cleared don't know how to conduct themselves

About a month ago I was at work (I work on the Guildford high street) and was approached by a big mixed race man representing anytime fitness. He was trying to promote memberships however he came across very unprofessional and creepy. I was trying to decline his offers but he wouldn’t take no for an answer. I understand he’s trying to work but he’s come into my workplace whilst I’m trying to work! He then said he would be back in 5 mins to ask my colleagues even though I said we are all not interested. 10 mins later I am on my smoke break in a short alley and he’s back but with a friend. He questions me on why I didn’t want to sign up and proceeds to say “do you think I was trying to ask you out? Because I can if you want me to.” Whilst his friend laughed. By this point I felt weirded out and I am a small girl with 2 big men infront of me who are also trapping my way out if I wanted to leave. Luckily they understood that I felt a bit awkward and weirded out and took the message and left after a few minutes of trying to talk to me. This is so unprofessional and just really creepy! This is not how you promote, it is disgusting.

The staff do not abide by the terms of their own membership agreement! Seemingly friendly staff at first ended up scamming me out of a substantial amount of money after I requested them to freeze my membership on multiple occasions (They did not). The membership agreement is not written with customers in mind, and the gym is run unprofessionally. For the monthly price, it is by no means worth the use of below average facilities.

Customer service very poor, I tried to cancel due to an injury, I forwarded 2 medical documents but was told after initial ok that it needs to be a doctors certificate and then was judged that my injury (which requires surgery and a 12 month wait) was not incapacitating enough. I have doctors instructions that I can not attend a gym but feel I am being forced to waist money or attend?? I am being shut down when I ask a solution or questions, very rude and inconsiderate.

Impossible to cancel. Dreadful clubs with rickety equipment. Don’t do it! You will regret it!

I called today and spoke to Vince. I’m going start off with, Vince is a very condescending man. I called to cancel my member membership due to loss of employment and have been struggling for a quite a while. Instead of him explaining anything to me, he was being very condescending talking to me rudely he has no compassion. He has no respect for customer’s. Talking to me like I am little two-year-old This business should find someone else to take care of their office and their facility. When I asked when the owner would be there, he couldn’t even give me a straight answer on that. This place is a joke all they see is money signs all over the place, mind you I haven’t been there for 6 months and I opened this membership up 7 months ago. I have only been there 3 times, and stopped going because family emergency and loss of job along with health issues. I have a tumor in the back of my brain , and have health issues. And when I make one comment Vince wanted to start yelling, let me tell you Vince you don’t know what I go through daily with health issues you only heard I lost my job and can’t keep borrowing money from everyone just to make sure this place gets paid. Shame on you Vince shame, shame. I feel sorry for anyone that comes in contact with you.

Horrible management banned my tag without notice and then charged me still, then said they didn’t ban my account

I had membership in Abbotsford anytime fitness which is in Highstreet and I did a lot of email to the staff for cancellation my membership because I moved to Surrey with my friends and I told them every single day for cancellation and they ask me for my proper new address and as I am international student then how can I buy a house in few months but they told me show your billing for utilities and drivers license address this is not good thing and they charge me biweekly this is not good thing.

I was a member for 2 months then moved across state and canceled in person with the manager . I aslo sent emails provong my address change. My membership was never canceled. I've been trying to get this canceled for 7 months now. The auto payments continue biweekly . I've talked to corporate shown proof of everything yet the payments continue. In fact the last payment was raised to $70 . Do not use this gym!

I was interested in getting a membership here and called several times but received no callbacks. After listening to the recorded message, I decided to schedule a tour online for today, Monday, at 11:00 a.m. When I arrived for my tour, I rang the doorbell and waited for quite a while before a customer eventually opened the door. They informed me that no management was present and directed me to a trainer. I explained my 11:00 a.m. appointment to the trainer, but he mentioned that the manager was absent and he didn't know why. While he suggested I come back in a few hours, I had ridden my bike to the appointment, which added to my frustration. Overall, I am quite discouraged by the disorganized and unprofessional intake process. I don't think this will be the right gym for me, but I would appreciate the opportunity to discuss this matter with management.

Either nothing gets fixed, or things take unacceptably long to fix. It's Life Fitness's Fault, but what steps have the higher-ups at Anytime Fitness taken to address Life Fitness dragging their feet? Just one example: last year, the lat pulldown was out of order. It took a month to fix it. About ten days later, it was out of order AGAIN and took a further TWO months to fix! At least half the spin bikes have displays that don't work, two of them are actually broken. Same with the assault bike. There are engineers from Life Fitness who examine the equipment, but nothing ever gets fixed. If people are treated the same way as defective gym equipment, I would hate to have a heart attack or stroke in the gym!

Also, Anytime Fitness needs to cracks down on people who overuse their phones. The worst offender is an individual who spends about 80% of his time in the gym using his phone whilst hogging equipment. Fish or cut bait! He uses the gym as his own personal office. (Leyton branch in London)

While registration is easy, cancelling the membership is a nightmare. They require members to send an email after the expiry date, which is unnecessarily troublesome. If they don’t receive the email (or claim not to), you’re automatically charged for another month—$99, no less! They also have a ridiculous 30-day notice period for cancellations. Why make it so hard for members to leave?

For a gym charging this much, the service should at least be decent. Instead, the staff are unprofessional, as seen in other Google reviews where someone was body-shamed. This is unacceptable. If I wanted to donate money, I’d give it to charity, not to a gym that lacks basic accountability.

Avoid this place unless you enjoy unnecessary fees and poor service.

Just made a trustpilot account so i can give them 0! They put me in a lock in contract even when i don't use the gym!

I visited Anytime Fitness Maghull for my first-day induction session. Unfortunately, during the session, I experienced severe leg pain, which worsened after I returned home. The next day, I visited the gym in person to inform the staff that I would not be able to continue due to my injury. The staff assured me that it was fine and mentioned that I could rejoin whenever I was ready.

A few months later, I received an email regarding my membership, to which I responded by explaining my situation again. However, despite this, I have now received a letter from a debt recovery agency demanding £147.

I find this practice by Anytime Fitness Maghull highly unprofessional. Charging a person £147 for a single induction session, despite clear communication about a medical issue, is unreasonable. This experience has been very disappointing, and I strongly advise others to be cautious before signing up. I am sharing this review to help prevent others from facing a similar situation.

Not recommended.

I definitely wouldn’t recommend anyone use anytime fitness. If you have a 12 month membership that’s ending and don’t give them a months notice of cancellation, they will charge you an additional month. It’s a corporate problem bc they are liberals from California.

Kyle and Donna at the Butterfield site do an exceptional job-day in and day out. Top shelf

I'm writing a review here since the official website doesn't have this newly opened branch to provide feedback. I'm referring to the AF Singapore newly opened LeQuest branch. Signed up on early December but was told to pay the full subscription fee for the entire month. It doesn't make sense but was informed that that's just how it is. I think I have been cheated for my money after mulling it over. It was already past December, there's nothing I can do to backtrack time and use the gym facilities right? Yet I am still informed that the price is not prorated.

Location is neat, clean and organized. Well managed. However, we requested cancellation of our membership due to an upcoming move and was assured to submit the request and all would be taken care of. We expected that there would be a cancellation fee and was prepared to compensate for it. Once we confirmed our new address, we were informed that since another location was within 15 miles from our new home, our account had to remain active. The nearest location is a 20 minute drive. There is at least 5-6 gyms around the block from our new home. Our recommendation; don’t join if you plan on moving anytime soon. Find a place that offers month to month non contract. Might just draft a press release and submit to a few local media contacts.

Hello, Anytime Fitness has hidden fees of euro 15 every six month for the gym improvements. I was not informed about it while signing and also did not see any improvements over the year. It is also a privet company, I found it unacceptable. When I signed in I pay for the key and was told that the money for it will be returned when I give it back. Yesterday I tried to give it back and was told that I bought it and I can keep it, it costs euro 35.
I also think that looking what is offered at another gyms Fitness First is too expensive for what they offer and what machines they use.