Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Reviews shaping this summary
Nice little unit which fit its purpose. Reasonable quality for the price. Fairly basic to construct flat pack and easy follow instructions. Skimped on screw covers which if you use what is provided sp... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
This is a good company selling keenly priced equipment. I had a change of heart after ordering and delivery and requested a refund. The company offered me a discount if I kept the goods instead of ret... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Never again! Ordered a table that was ‘free UK…
Ordered a table that was ‘free UK delivery’ and was charged £50 at the final stage of check out. Tried to cancel 4 hours later as per the ‘24 hour cancellation’ policy to be told it couldn’t be cancelled. AWFUL customer service. I believe this to be against trading standards but the personnel were so difficult and rude that I gave up trying to get my money back……I guess that was their intention. Stay well clear.
June 26, 2026
Reply from Aosom UK | Online Store
Dear Udaly,
Thank you for taking the time to share your valuable feedback with us.
Please accept our sincere apologies for the inconvenience you experienced with your cancellation request. This is not the level of customer service we strive to provide.
We understand your frustration. Although our team received your cancellation request, your order had already been processed and dispatched by our warehouse before the cancellation could be completed. Unfortunately, once an order has entered the dispatch process, we are unable to stop it from being shipped.
We are also sorry to hear about the delivery charge. While we do offer free delivery across most areas of the UK, there are certain postcodes and remote locations where an additional freight charge may apply. We apologize if this was not made sufficiently clear during the ordering process.
Your feedback regarding both your experience with our customer service and the delivery charge has been shared with the relevant team. A member of our team will contact you to discuss your concerns and work towards a suitable resolution.
Kind regards,
After Sales Team
Poor choice of courier by Aosom.
Have always given 5 stars in the past, but not earned that this time. Was advised on completing purchase with payment on Tuesday 30/6/26 item was expected to be delivered Friday 3/7/2026, it didn't arrive...Customer Service said delivery is within 3 to 5 working days but was told delivery would be on the next working day, Monday 6/7/2026...didn't arrive but seller stuck to their 3-5 working days so it would be, after the seller had contacted the courier, guaranteed for delivery on Tuesday 7/7/2026...didn't arrive that day (the 5th working day). Item, paid for in full on Tuesday 30/6/2026 finally arrived on Wednesday 8/7/2026 by a totally different courier than advised...you really couldn't write this sh*t...and I'm still waiting for the "partial refund for disruption to supply" to hit my bank account. Definitely NOT the service I have previously experienced, sorry.
July 8, 2026
Reply from Aosom UK | Online Store
Dear Ray,
Thank you for being a loyal customer who has supported us with 5-star reviews in the past. Knowing we usually get it right makes reading this feedback incredibly tough, because we completely dropped the ball this time.
We completely understand how exhausting this experience must have been. To lay it out plainly, we failed to meet our promise this time.
We hate that we lost your trust on this order, but we are committed to making sure your refund is processed without any further delays.
Thank you for keeping us accountable—we are going to use this experience to fix the gaps in our courier communication so this doesn't happen to anyone else or with you in future.
Bank processing times typically take 7-14 days to clear into your account once issued which depends upon your banking policies.
Once again we are sorry for all of the inconvenience and your feedback is extremely valuable to us and for sure has been shared with our relevant team.
Kind Regards,
After Sale Team
Good product
July 7, 2026
Wrong item sent
Sent me the wrong order then told me item I originally ordered was out of stock. Agent on phone was good, but overall service was poor. Waiting on refund.
July 6, 2026
Reply from Aosom UK | Online Store
Dear Ben,
Thank you for taking the time to share your feedback with us.
Please accept our sincere apologies for the inconvenience caused by receiving the incorrect item and for the disappointment of learning that your originally ordered item was out of stock. We understand how frustrating this experience must have been, and we regret that we were unable to fulfil your order as expected.
We are pleased to hear that our customer service agent was able to provide you with good support, although we are sorry that your overall experience did not meet your expectations.
We can confirm that your refund is being processed. If it has not already been completed, please allow the advised processing time for the funds to be returned to your original payment method.
Your feedback has been shared with the relevant team to help us improve our stock management and order fulfillment processes and to prevent similar situations in the future.
Kind regards,
After Sales Team
Handel on my parasol broke hadnt been…
Handel on my parasol broke hadnt been used much, very disappointing, looks nice too
July 15, 2026
Reply from Aosom UK | Online Store
Dear Colin,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the handle on your parasol has broken despite it having very little use. We understand how disappointing this must be, especially as you were otherwise pleased with its appearance.
This is certainly not the quality we aim to provide. We would like the opportunity to investigate the issue and work towards a suitable resolution for you.
Your Issue already has been handled by our customer support team and logged the replacement for your item free of cost to sort out this issue.
Kind regards,
After Sales Team
Fast delivery and great value drawers.
I have never heard of this company before so was unsure what to expect.we ordered a 4 drawer chest which was delivered the day after ordering. Everything was labelled well and it was easy to assemble.
Its has decent runners on the drawers and is really good quality for the price. Will definitely use again.
July 7, 2026
Unprompted review
Free delivery! Reasonably priced!
Reasonably priced and 10% off! Quick dispatch and free delivery! Haven’t used the product yet but will give an update once fitted to my patio table parasol!
July 14, 2026
Arrived on time well packaged.
Arrived on time well packaged.
Item as described and colour same as picture.
July 15, 2026
HOMCOM - WHAT WARRANTY!
HOMCOM cooler unit failed within a year, i bought though SHEIN who told me the warranty is 3 months, for electrical goods, this an is an absolute joke and AOSOM didn't want to know either. Avoid both companies and their brands Outsunny, PawHut, Vinsetto
DURHAND:Aiyaplay / ZONEKIZ,
and just to say after this review aosom responded with a response basically tough, its over to Shein! My thoughts remain and,are reinforced!
July 9, 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Kelly,
Thank you for taking the time to share your valuable feedback with us.
We are very sorry to hear that your HOMCOM cooler developed a fault within such a short period of time. We understand how disappointing this must have been and sincerely apologize for the inconvenience caused.
We also regret that you were dissatisfied with the support you received.
Upon contacting our customer support team and please accept our sincere apology for the inconvenience, that you could not get a support and resolution in a favorable way.
The guarantee period is set by the Shein, through where you have placed the order, and as per the policies set between us and platforms/partners, the Aosom’s customer support team is bound to assist them with in these restrictions and policies.
For purchases made directly through Aosom, our electrical products are covered by a 12-month guarantee from the date of delivery.
Your feedback is extremely valuable to us and has been shared with the relevant team for review as we continue working to improve our products and customer experience.
Kind Regards,
After Sale Team
5star interaction start to finish from…
5star interaction start to finish from initial order to receipt of order. Great quality and easy to assemble and fit in situ.
July 8, 2026
Misleading Customers - Buyer Beware
I placed an order for a parasol; there was only one left in stock. As soon as I bought and paid for it, I got confirmation, and the store now showed the item as out of stock. I got my confirmation and waited for tracking. This morning, I received an email saying my order could not be fulfilled. No reason given. I went online, and there is only one left for delivery this week. I called Aosom to be told that they don't sell an item if there is only one in stock, in case there is a problem with it. I was then told that someone else might have bought it, and there is no stock left, even though it says there is. Either way and for whatever reason, I am disgusted and it feels like misleading customers which a breach of the Unfair Tradings Regulations 2008. I would not trust this company again. A very disappointing experience.
July 15, 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Michelle,
We sincerely apologize for the disappointment and frustration caused by the cancellation of your order. We fully understand how upsetting it must have been to receive an order confirmation, only to later be informed that we were unable to fulfil your purchase.
Unfortunately, while our website is updated regularly, stock levels can occasionally change rapidly due to multiple orders being
processed at the same time or as a result of a final quality inspection. In rare cases, an item may become unavailable after an order has been placed, despite initially appearing to be in stock. We are sorry that this was not communicated to you more clearly.
We also apologize if the explanation provided by our customer support team caused any confusion. This is not the level of service we aim to provide, and we appreciate you bringing your concerns to our attention.
Your feedback has been shared with the relevant teams for review, both in relation to our stock management processes and the information provided during your enquiry. We are committed to improving our service and helping to prevent similar situations in the future.
Please accept our sincere apologies once again for the inconvenience caused.
Kind regards,
After Sales Team
Quincy The product is really good
The product is really good. The quality is much better than I expected and so comfortable to sit on. You do need a knowledgeable person to put it together one suggestion would be to make the same size nuts and bolts for all of it instead of different sizes. I am very happy to recommend this product.
July 7, 2026
This hipped roof metal gazebo
This hipped roof metal gazebo much better than the pop up I had last year which only last bout two months. Down fall the stitching in the canvas roof if its windy an flaping that could cause the fabric tear.but so far so good.✓
June 15, 2026
Just as advertised- very happy with the…
Just as advertised- very happy with the purchase.
Stylish & good quality.
July 14, 2026
quick and efficent service
July 14, 2026
Great product looks so classy.
Sorry for late review ive only just had the opportunity to build it.
Really impressed which my purchase and although it suggests it's a two man job to build, I manage on my own apart from getting help to stand it upright and move it into position. Really good purchase.
May 23, 2026
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