2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
Company replied
3.8
Great
566 reviews
Asks customers to review
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Replied to 68% of negative reviews
Typically replies within 1 week
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Do not buy from this company
Do not buy from this company. They customer service is not just bad, it is non-existent. I requested a return authorization code/number. Then I sent them two emails and left an voice message. They have yet to respond. They are making a conscious choice to NOT respond to me, so that by the time they do, they can say, too bad, so sad, it is too late to return. I finally had to file a complaint with the Better Business Bureau and write as many bad reviews as possible. Honestly these people just don't care, they just send out emails that continually say, we will get back to you in 48 hours, but it has been about 3 weeks. I believe that is more than 48 hours if I can tell time right. Don't do business with them, their has to be some other company out there with the same or better product.
August 26, 2026
Unprompted review
Reply from apebornfitness.com
Hello Deborah,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating this situation must be for you.
After reviewing your message, we are not able to locate your order or case details based on the information provided here. To properly ensure this is resolved as quickly as possible, could you please share your order number, the email address used for purchase, or your full name used at checkout?
Once we have these details, we will immediately review your case with priority and work toward a fair resolution.
We do not want you to feel left without support, and we are committed to resolving this matter properly for you.
Kind regards,
Eva
Customer Success Specialist
Been waiting month for products
Been waiting month for products, getting the runaround...zero communication
July 15, 2026
Unprompted review
Reply from apebornfitness.com
Hello Rich,
Thank you for taking the time to share your feedback.
We're truly sorry for the delay and the frustration this situation has caused.
After reviewing your case, I can confirm that one of our agents has already arranged and shipped a replacement for you. You should receive it as soon as possible, and we sincerely apologize for the inconvenience you've experienced.
Thank you for your patience and for giving us the opportunity to make this right. If you need any further assistance, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I'm very excited to get my new products…
I'm very excited to get my new products for my health journey. I got a little confused when ordering and didn't get my gift card right away but I reached out and received very quick assistance. Nancy was super sweet and helpful resent my gift card and I was able to get the glute stimulator ordered to go with my whole body kit and I couldn't be happier! Lovely customer service! Thank you so much.
August 22, 2026
Unprompted review
Reply from apebornfitness.com
Hello Outlaw,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're excited about your new products and that Nancy was able to quickly assist you with the gift card and get everything sorted out so you could order the glute stimulator to complete your kit.
We're especially happy to hear your kind words about Nancy. We'll be sure to share your feedback with her! Providing friendly, responsive, and personalized support is exactly what we strive for.
Thank you again for your trust and support. We're excited to be part of your health and journey, and we look forward to supporting you every step of the way.
Warm regards,
Eva
Customer Success Specialist
Incredible customer service
Incredible customer service. I love the Stimulators for forearm and knee recovery during my training. I had a small issue and the customer service agent I reached out to was incredibly prompt and resolved my issue very quickly. Thanks ApeBorn!
August 20, 2026
Unprompted review
Reply from apebornfitness.com
Hello Mike,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're enjoying the stimulators and finding them useful as part of your training routine. It's also wonderful to know that our customer support team was able to respond promptly and resolve your issue quickly.
Providing fast, helpful, and personalized support is exactly what we strive for, and we're grateful for your kind words.
Thank you again for your trust and support. We're excited to be part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
The customer service people at APEBORN…
The customer service people at APEBORN are really helpful and patient, specially Nancy, who understood my issue and answered the problem quickly.
August 18, 2026
Unprompted review
Reply from apebornfitness.com
Hello Michael,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer service team was able to assist you with patience and understanding. We're especially happy to hear your kind words about Nancy and that she was able to quickly understand your concern and provide a solution.
We'll be sure to share your feedback with Nancy and the team. Providing helpful, responsive, and personalized support is exactly what we strive for.
Thank you again for your trust and support. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Great product and very helpful
Great product and very helpful. Outstanding customer service and willing to help without hesitation. Very happy.
August 19, 2026
Unprompted review
Reply from apebornfitness.com
Hi Riccardo,
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy that you had a great experience with our customer service. We always aim to provide high-quality products and be there for our customers whenever they need us.
Your kind words mean a lot to our team. Thank you for choosing Ape born Fitness.
Warm regards,
Ryan
Customer Success Specialist
Great customer support and response.
Isaac and Sophie worked with me to submit a refund on a purchase. I was guided through the return process and each kept me informed. I received a full refund immediately. The item I returned was working as advertised and fully functional, just wasn’t what I needed. I ordered a similar but different NMES Belt which was perfect for me. This is a very reliable provider of high quality products and tremendous support for success.
August 14, 2026
Unprompted review
Reply from apebornfitness.com
Hi Lyn,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Isaac and Sophie were able to make the return and refund process smooth and keep you informed every step of the way.
We’re also glad you found the NMES Belt that was the right fit for your needs. Your kind words about our products, reliability, and customer support truly mean a lot to our entire team. We’re always here to help and want every customer to feel confident and supported throughout their experience with us.
Thank you again for choosing APeborn Fitness and for your trust in us.
Best regards,
Ryan
Customer Specialist
Great customer service team
Used the product for a few months and love the extra definition it helps bring with regular exercise. The ab stimulator started having a little shortage issues. Contacted customer support and a new one is on the way. Excellent customer service.
August 17, 2026
Unprompted review
Reply from apebornfitness.com
Hi Connor,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve been enjoying the ab stimulator and that it has been a helpful addition to your regular exercise routine.
We’re sorry to hear you experienced an issue with the device, but we’re glad our customer support team was able to assist and get a replacement on the way. We truly appreciate your kind words about our service. Providing reliable products and making sure our customers feel supported is very important to us.
Thank you again for choosing APeborn Fitness, and we hope you continue to enjoy your results!
Best regards,
Ryan
Customer Success Specialist
Customer Service Surprise
I received my order and one piece of gear had a connection issue. I sent a note and was notified immediately that a new piece was being packed and shipped and I would be updated. As promised I received new equipment and am anxious to begin my journey. The follow through and human touch have been amazing and I can’t wait to get started.
August 11, 2026
Unprompted review
Reply from apebornfitness.com
Hello James,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that our team was able to respond quickly and arrange a replacement for the connection issue without any hassle. It's wonderful to know that you appreciated the communication and follow-through throughout the process.
Providing responsive, personal support and making sure our customers feel looked after is exactly what we strive for.
Thank you again for your trust and support. We're excited for you to get started with your ApeBorn journey, and we're always here if you need anything along the way.
Warm regards,
Eva
Customer Success Specialist
Contacted customer service about an…
Contacted customer service about an issue I had with the device. They contacted me within 24 hrs of my request with the resolution. Very satisfied with their support.
August 9, 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to respond within 24 hours and provide a resolution to the issue you experienced with your device.
Providing fast, helpful support and making sure our customers feel taken care of is exactly what we strive for. We're very happy to know you were satisfied with the assistance you received.
Thank you again for your trust and support. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I love the stimulators
I love the stimulators! I received an ab belt that must’ve had a problem. I reached out to support and I received a replacement. It works great!
August 10, 2026
Unprompted review
Reply from apebornfitness.com
Hello Eric,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're loving the stimulators and that we were able to quickly resolve the issue with your original ab belt by sending you a replacement.
It's wonderful to know that your new belt is working great and that you're now able to fully enjoy your ApeBorn system. Providing fast and reliable support when something goes wrong is exactly what we strive for.
Thank you again for your trust and support. We're grateful to have you as part of the ApeBorn community, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Scammers
Scammers
Do not buy
Not working and no one contacted me for my refund never worked properly hurts like crazy
July 1, 2026
Unprompted review
Reply from apebornfitness.com
Hello Sinai,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with your experience, and we take your concerns seriously.
After reviewing your case, I can confirm that you previously contacted our support team, and we provided you with a free extension belt to address the fit issue you were experiencing. Since then, we have not received any further communication from you regarding the product return.
I have now sent you an email with the full details of your case, and I also tried calling you so we can understand exactly what is happening and help resolve this for you.
Please check your inbox (and your spam/junk folder if necessary) and reply to my email so we can review everything with you and work toward the appropriate resolution.
Kind regards,
Eva
Customer Success Specialist
Shady marketing at its best
Shady marketing at its best. Ads stating one price and then it bumps up to four times the initial cost.
Said it was a marketing mistake but they continue to use the ads.
Don’t waste your money!
August 7, 2026
Unprompted review
Reply from apebornfitness.com
Hello David,
Thank you for taking the time to share your feedback.
We understand how the pricing could be confusing, and we'd like to clarify that the $37 price shown in the advertisement is presented as a Sezzle installment amount, not the total purchase price. Sezzle allows customers to split the total cost into smaller payments for convenience.
The advertisement also clearly indicates that the $37 amount is an installment/payment option, with the full pricing split as 4 payments provided as part of the offer.
We appreciate you bringing this up, and we're sorry for any confusion the advertisement may have caused. We always want our pricing and payment options to be as clear as possible.
Kind regards,
Eva
Customer Success Specialist
I'm using apeborn for 4 month and…
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confirmation day after I Send email that my new Free!! Equipment is on the way to my door. It's hard to have any complain when you receive this kind of services. Congratulations! Looking forward to work with them long term.
March 31, 2026
Unprompted review
Reply from apebornfitness.com
Hello Sasha,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you've been using ApeBorn for the past four months and are seeing such incredible results. It's wonderful to know that you're enjoying the product and that it's helping you on your fitness journey.
We're also delighted to hear that our customer support team was able to assist you promptly and arrange a free replacement for your abdominal belt. Providing fast, reliable support and standing behind our products is exactly what we strive for.
Thank you again for your trust and support. We're grateful to have you as part of the ApeBorn community, and we look forward to supporting you for many years to come. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Horrible Customer Service.
I ordered a product and asked them to deliver it to my office so I wouldn't have to worry about it not being delivered when I was not home. I never received the product. When I reached out to them about it they ignored me for over a month, when they finally responded they said that it had been delivered and sent me an image of it sitting outside of my office building. I told them it must have been stolen and that all carries have a fob to get in the building after hours to put packages in the mail room, so I have no idea why that carrier left it outside and asked them to send another and make sure the delivery person delivered it inside the building this time so it wouldn't get stolen again. They told me that they would not replace the product or refund my money unless I could provide photographic evidence that it had been stolen. This is beyond unreasonable given that their delivery service failed to deliver it properly in the first place. Do not buy from this company. They do not provide adequate delivery and customer service and don't deserve anyone's business.
August 6, 2026
Unprompted review
Reply from apebornfitness.com
Hello Stephen,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating this situation has been.
After reviewing your case, I can confirm that we sent you an email regarding your order to send you a replacement. To ensure we can get this resolved as quickly as possible, could you please confirm your current shipping address by replying to my email?
Once we receive your address confirmation, we'll arrange a replacement for you. I'll personally monitor your case and make sure you receive your replacement as quickly as possible.
Thank you for giving us the opportunity to make this right, and I look forward to your reply.
Kind regards,
Eva
Customer Success Specialist
What a scam
What a scam, if you order their product they throw in a 7day free trial subscription to the education. As soon as I got the email I made sure I immediately canceled the subscription way before the product arrived. I used the manage subscription to cancel, and I even spoke to someone who tried to get me to not cancel. Would you know it, they didn't cancel, Now I am two months in and they are still charging me.
August 6, 2026
Unprompted review
Reply from apebornfitness.com
Hello eQed,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating this situation must be.
We'd like the opportunity to review your case and resolve this for you as quickly as possible. Unfortunately, we weren't able to identify your account from the information provided in your review.
Could you please reply with your full name, order number, or the email address used to place your order? Once we have your details, I'll personally review your account and make sure your concerns are fully investigated. Please don't worry we'll do everything we can to ensure you're satisfied with the outcome.
We look forward to hearing from you and assisting you further.
Kind regards,
Eva
Customer Success Specialist
The products work & customer service is great.
The products work. The company is continously upgrading the products. Customer service is responsive and helpful.
I've used many EMS products over many years. APEBORN is the best!
August 5, 2026
Unprompted review
Reply from apebornfitness.com
Hello Johna,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're enjoying the products and that you've noticed our continued efforts to improve and upgrade them. It's especially rewarding to know that, after using many EMS products over the years, you consider ApeBorn to be the best.
We're also delighted to hear your kind words about our customer support team. Providing responsive, helpful service and continuously improving our products is exactly what we strive for.
Thank you again for your trust and support. We're honored to be part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
ApeBorn Fitness- New Customer- mixed first impression
This is an updated review because I finally received my order.
The main issues with this company is customer service is not easily accessible & the delivery company is not easily accessible. It was a stressful experience & I honestly thought I might not receive the order at all. The first delivery was failed for no apparent reason. My address was correct. The customer service was helpful… when I could finally get them on the phone. The email customer service response were helpful until they were not. Eventually the emails became templates on an email loop. The calls would always go to an automated voicemail. Eventually I spoke to Sophie who offered me a discount & refund for my poor experience with service. Because of the supposed failed delivery, I tried to add delivery instructions to the chatbot for the delivery service. The only option available to communicate with the delivery company. After navigating the delivery instructions, which was to call me upon arrival. The order was finally delivered but delivery instructions were NOT used. I am about the try the equipment. The next review will share my experience with the equipment. The packaging is really nice. But honestly communicating with this company & their delivery service is very challenging. I noticed that most not all of my social media posts were deleted by the company. Here goes to actually trying the equipment after finally receiving the product.
July 29, 2026
Unprompted review
Reply from apebornfitness.com
Hello Roz,
Thank you for taking the time to update your review and share your honest experience with us.
We're truly sorry for the frustration you experienced with the delivery and communication throughout the process we sincerely apologize that your first impression wasn't the experience we aim to provide.
I'm glad to see that your order has now been delivered. I have also reached out to you on Messenger and sent you the PDF guide to help you get started with your ApeBorn system.
If you have any questions about the setup, how to use the product, or anything else along the way, please don't hesitate to reach out to me. I'll be here to help and make sure you have the best possible experience with your new equipment.
Thank you again for your patience and for giving us the opportunity to make things right. We hope you enjoy your ApeBorn journey.
Kind regards,
Eva
Customer Success Specialist
I purchased the Muscle Stimulators…
I purchased the Muscle Stimulators about 3 months ago and use it regularly. The advertisement is correct in that you feel the work the stimulator has done when you wake up the next day. I use it on my waist and my biceps daily and look forward to the "feel" when I removed the stimulator.
August 3, 2026
Unprompted review
Reply from apebornfitness.com
Hello Bill,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you've been using your ApeBorn Muscle Stimulators consistently over the past few months and that they've become part of your daily routine. It's wonderful to know that you're experiencing the muscle activation and post-workout feeling you were hoping for.
Consistency is key, and we're thrilled to hear you're enjoying the experience and seeing the benefits of regular use.
Thank you again for your trust and support. We're excited to continue being part of your journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I order the glute machine horrible experience
I order the glute machine. And after multiple emails and no response I still haven't received it and they refused to contact me after 4 weeks? I asked for refund. Nothing !! Just took my $ and that's it . Horrible I would not trust them cause 4 weeks and no response after like 15 emails. No excuses lol .
July 4, 2026
Unprompted review
Reply from apebornfitness.com
Hello Heather,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating this situation has been.
After reviewing your case, I can confirm that a replacement order was shipped, and I have checked the latest tracking update, which shows that it has now been delivered. We have also shared the proof of delivery with you via email for your reference.
I personally tried calling you today but was unfortunately unable to reach you. I have also sent you an email with all the details. Please check your inbox (and your spam/junk folder if necessary) and kindly let me know if you have now received your replacement.
We look forward to hearing from you and ensuring everything has been resolved.
Kind regards,
Eva
Customer Success Specialist
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