2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
Company replied
3.8
Great
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Customer service is amazing
Customer service is amazing. Promptly answers to all your questions. Had a problem with our stimulator and straight away they responded and said replacement is on its way.
July 20, 2026
Unprompted review
Reply from apebornfitness.com
Hello Areej,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to assist you promptly and answer all of your questions. It's also wonderful to know that when your stimulator developed an issue, we were able to arrange a replacement straight away.
Providing fast, reliable support and ensuring our customers can continue their fitness journey with minimal interruption is exactly what we strive for.
Thank you again for your trust and support. We're grateful to be part of your journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
They are working great on me, partial replacement efficient and no problem at all
They are working great on me, had a small problem with a faulty disc but they literally replaced all 3, no questions asked within the day id sent the email about them.
The program that comes with is really good and again ill say, its a really good product, solid build, feels great and actually works.
Im really happy with this so thanks again
CB
July 17, 2026
Unprompted review
Reply from apebornfitness.com
Hello Chris,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you're enjoying the product and that it's delivering the results you were hoping for. It's also wonderful to know that our customer support team was able to quickly resolve the issue with your faulty controller by arranging a replacement without any hassle.
We're thrilled to hear you're happy with the build quality, the training program, and your overall experience. Providing reliable products backed by fast, helpful support is exactly what we strive for.
Thank you again for your trust and support. We're grateful to be part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Best EMS equipment
I have tried many EMS equipment but by far this is the best . It is a bit uncomfortable when initially put on but you get use to that and doing the exercises with these straps on definitely make a big difference, not only are the exercises harder the results are obvious in 2 weeks!
As for the customer service, they cannot be more helpful , highly recommend and will continue to use their products in the future!
July 27, 2026
Unprompted review
Reply from apebornfitness.com
Hello Calum,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that, after trying many EMS systems, ApeBorn has become your favourite. It's wonderful to know that you've already noticed positive results and that incorporating the system into your workouts has made such a difference.
We're also delighted to hear your kind words about our customer support team. Providing helpful, responsive service and ensuring our customers have the best possible experience is exactly what we strive for.
Thank you again for your trust and support. We're honoured to be part of your fitness journey, and we're excited to continue supporting you. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I bought an ab stimulator months ago…
I bought an ab stimulator months ago but it didn’t have much power which I thought was normal. I then decided to stick the arm pads which I hadn’t used onto my stomach . The difference was unbelievable. I got in touch with customer support and eventually I got upgraded to the ultra gen ab stimulator with the cost of my faulty device deducted. I received the new device which was great but it only had one controller and I wanted a spare. I got in touch with Nancy who told me they would send a controller pack out as a goodwill gesture. I thought, likely story but lo and behold I received a pack of 3 after a couple of weeks. The service from Nancy is second to none. Thankyou Nancy and Apeborn fitness
July 24, 2026
Unprompted review
Reply from apebornfitness.com
Hello Colin,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that upgrading to the NextGen Ultra made such a positive difference and that you're now enjoying the performance of the system. It's also wonderful to know that our team was able to find a solution that worked for you.
We're especially happy to hear your kind words about Nancy. We'll be sure to pass along your feedback to her. Providing thoughtful, reliable support and going the extra mile for our customers is exactly what we strive for, and we're thrilled that your experience reflected that.
Thank you again for your trust and support. We're grateful to be part of your journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Amazing customer service
I bought a red light cap from Apeborn, and my cap had a small issue. I got in touch with their customer service, and they couldn't have been more helpful. They responded straight away and sent me a replacement with no hassle at all. It's rare to find customer service that's this friendly, responsive, and genuinely focused on looking after customers. I'm incredibly impressed with the experience and wouldn't hesitate to buy from Apeborn again. Highly recommended!
June 14, 2026
Unprompted review
Reply from apebornfitness.com
Hello Susan,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to assist you quickly and make the replacement process smooth and hassle-free. While we're sorry your red light cap had a small issue, we're pleased we could resolve it promptly.
Your kind words about our team's friendliness, responsiveness, and commitment to customer care truly mean a lot to us. Providing exceptional support is exactly what we strive for, and we're grateful that your experience reflected that.
Thank you again for your trust and support. We're honored to have earned your recommendation, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
My Ape Born Odyssey
I started off my journey about 6 months ago, doing arms and abs. I'm not a skinny person by a long shot. I did 20 minutes a day twice, and after time, changed modes, and increased intensity. Naturally, I can't say I've hit every day, but, these are so mobile and easy, I've taken them with me traveling even. 6 months in, and the results are more than noticeable, shirts are tighter around the arms, core is dropping pounds and gaining strength and definition. I may have been skeptical at first, but, this was the best decision I've made this year, and I have no intentions of ever stopping. I'm very grateful for Ape Born's customer service too, they were eager to help when I had questions, and excellent to deal with.
July 22, 2026
Unprompted review
Reply from apebornfitness.com
Hello Wes,
Thank you so much for taking the time to share your journey with us.
We're thrilled to hear about the progress you've made over the past six months. It's wonderful to know that the flexibility of the system has allowed you to stay consistent, even while traveling, and that you're seeing noticeable improvements in your arm size, core strength, and overall definition.
We're also delighted to hear your kind words about our customer support team. Providing helpful guidance and being there whenever our customers have questions is exactly what we strive for.
Thank you again for your trust and support. We're honored to be part of your fitness journey and look forward to supporting you for many more sessions to come. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
I had a defective arm bad
I had a defective arm bad. Customer service answered back within less than a day. Was asked to send a short video showing what was defective. Next thing I knew, I had an email showing order number for replacement. Very satisfied with the product and customer service
July 17, 2026
Unprompted review
Reply from apebornfitness.com
Hello Oscar,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to assist you quickly and make the replacement process simple and efficient.
We're also thrilled to hear that you're satisfied with both the product and the service you received. Providing fast, reliable support is exactly what we strive for.
Thank you again for your trust and support. We're grateful to be part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Shipping Issue Resolved
I had a recent shipping issue with ApeBorn that was at first a little confusing because I have ordered from them on three separate occasions (yes I do love their products that much). We finally got it all sorted out and as always they provided great customer service during the confusion. They actually read my emails explaining the issue and responded accordingly. My new products are in route.
July 20, 2026
Unprompted review
Reply from apebornfitness.com
Hello Betsy,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that the shipping issue was resolved and that our customer support team was able to assist you throughout the process. Providing thoughtful, personalized support and taking the time to understand each customer's situation is exactly what we strive for.
It also means a great deal to us that you've chosen ApeBorn on multiple occasions. Your continued trust and support are truly appreciated.
Thank you again for your kind words. We're excited for your new products to arrive, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Wonderful product its legit work out…
Wonderful product its legit work out after a good work out ty very much apeborn looking forward to second order got it cheaper with 75 dollar gift card only paid 19. Odd pence free shipping
July 16, 2026
Unprompted review
Reply from apebornfitness.com
Hello Michael,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're enjoying your ApeBorn product and that it's delivering the workout you were looking for. It's wonderful to know you've had such a positive experience and were also able to take advantage of your gift card and free shipping offer.
Thank you again for your trust and support. We're excited to be part of your fitness journey, and we look forward to serving you again with your next order. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
A+++
Great product & great customer service—can't go wrong with APEBORN!
July 19, 2026
Unprompted review
Reply from apebornfitness.com
Hello Maxwell,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that you're enjoying both the product and the service you've received. Knowing that you've had such a positive experience means a great deal to our team.
Thank you again for your trust and support. We're grateful to have you as part of the ApeBorn community, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Do not buy subscription required that…
Do not buy subscription required that “free period” starts and its charged before you even get the product. I’m still waiting and no one knows where it is. How sneaky. Free period for a subscription should start after you get the product. This is one to stay away from. They are offering an additional 30 days of their “elite” service. Which I told them no. I bought a ab trainer. Not some generic group for a lot of money. I’ve asked for a refund. Because this is not by any means timely on delivery and no one knows when I will even receive it. So “anything” to resolve? Refund my money and have the shipper send it back to you
July 12, 2026
Unprompted review
Reply from apebornfitness.com
Hello Travis,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand your frustration.
After reviewing your case, I personally tried calling you but was unfortunately unable to reach you. I have also sent you an email to your original email address with all the latest updates regarding your order and subscription. Please check your inbox (and your spam/junk folder if necessary).
We're committed to reviewing your case and making sure everything is resolved as quickly as possible. We appreciate the opportunity to assist you and look forward to hearing from you.
Kind regards,
Eva
Customer Success Specialist
I didn’t want to have to leave a…
I didn’t want to have to leave a review, but it seems like this is the only way to get a response from this company.
I placed an order in June, which was never delivered. I sent a message through the website contact form, 2 emails and a Facebook message, but have had no response, even though it says I should hear back in 24 hours.
I assume this company is a scam and should be avoided at all costs.
June 29, 2026
Unprompted review
Reply from apebornfitness.com
Hello Danny,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your case, I personally tried calling you twice today but was unfortunately unable to reach you. I have also sent you an email to your original email address with an update regarding your order. Please check your inbox (and your spam/junk folder if necessary).
If your order cannot be successfully redelivered, we will arrange for a replacement to be shipped to you immediately. We are committed to resolving this for you as quickly as possible and won't leave this matter unresolved.
We look forward to hearing from you so we can get this sorted.
Kind regards,
Eva
Customer Success Specialist
Great product
I purchased back around April of this year. Firstly, the customer service is great. They're quick to respond and communicate as well as resolve any issues. My only issue was an initial gift card code that didn't work for 1 additional product. They promptly resolved it. Granted, my abdominal muscles can handle a higher stimulation than the belt gives me, I am still happy with it. I just do a 2nd or 3rd session, depending on the day. I had purchased the bundle that included arms, and both the upper and lower legs. The product truly stimulates and strengthens the muscles. Another great part of these is the fact that one does not need gel pads. Just spray a mist of water on the contact pads. I do wish the glute stimulator, I'd purchased for mostly my wife, had also not required the gel pads when I purchased it with the gift card code. The other, that doesn't require the gel pads, wasn't available at the time.
April 15, 2026
Unprompted review
Reply from apebornfitness.com
Hello Daniel,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you've had such a positive experience with both our product and our customer support team. It's wonderful to know that your gift card issue was resolved quickly and that you're enjoying the benefits of the full-body system.
We're also glad to hear that you're finding the muscle stimulation effective and appreciate the convenience of our ergonomic water-activated pads. Your feedback regarding the stimulation level and the glute stimulator is greatly appreciated, as it helps us continue improving our products.
Thank you again for your trust and support. We're excited to continue being part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
The product feels premium and seems…
The product feels premium and seems like it will last a long time, versus the others that I had that lasted only about 6 months. Their customer service is great as well and they will get back quickly.
July 14, 2026
Unprompted review
Reply from apebornfitness.com
Hello Earl,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you're happy with the quality of the product and that it has met your expectations. It's wonderful to know that you appreciate the premium design and durability.
We're also grateful for your kind words about our customer support team. Providing prompt, reliable assistance whenever our customers need us is exactly what we strive for.
Thank you again for your trust and support. We're excited to continue being part of your fitness journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Second review poor customer support
On 8 July, I left a review regarding the poor customer service I experienced and the ongoing difficulty I have faced trying to return a product to Ape Born Fitness through their customer support team.
I received an almost immediate response via Trustpilot requesting additional information, which I promptly provided.
Shortly afterwards, I received an email from customer support asking why I wanted to return the product. Clearly, no one had taken the time to read through the previous email correspondence and information I had already provided.
Once again, I requested that my return and refund be processed. Two days passed with no response, so I sent a follow-up email. The same customer service representative replied, insisting that I use the product for 60 days and advising that my refund request had been noted.
I responded by reiterating that I wanted my refund processed immediately and that I had no interest in using the product for 60 days before being allowed to proceed with a refund.
All I am asking is for my return and refund to be processed.
It has now been another three days, and I still have not received any confirmation that my return or refund has been actioned.
Honestly, how difficult can it be to return a product to this company? The delays and lack of action are becoming increasingly frustrating.
Eva from Customer Support, my order number is 121869. Please do not ask for additional information—I have already provided everything required. Simply process my return and refund request.
This has been one of the most frustrating customer service experiences I have ever encountered.
July 14, 2026
Unprompted review
Reply from apebornfitness.com
Hello Nve,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how frustrating this situation has been for you.
After reviewing your case, we can confirm that we have replied to your email and have already provided you with the return address and the information needed to proceed with your return. Please check your inbox (and your spam/junk folder if necessary), as our latest response contains all the details required.
We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions, please feel free to reply directly to our email, and we'll be happy to assist you.
Kind regards,
Eva
Customer Success Specialist
My Biggest Problem Was User Error
At first, I was honestly very disappointed—but it turned out the problem was completely my own.
I had accidentally attached the stimulator intended for the arm band to the ab belt. Because of that, I barely felt anything, even with the intensity set to 19. I thought this was going to be another product that promised a lot but delivered very little.
What confused me was that the arm band gave me an excellent workout. That made me realize something had to be wrong.
I contacted customer support, and they asked me to check the back of the stimulator to see if it was labeled "ABS." Sure enough, it wasn't—it was the arm-band stimulator. Once I switched to the correct ABS unit, the difference was incredible. I currently can't even get past intensity level 10 because the contractions are so strong, and I can definitely feel my abdominal muscles getting a serious workout.
I'm very happy with this purchase and would absolutely recommend it. If your experience is anything like my initial one, don't assume the product doesn't work. Contact customer support first. They were friendly, quickly identified my mistake, and walked me through getting everything set up correctly.
Sometimes the problem isn't the product—it's operator error. In my case, once I was using it correctly, it performed exactly as advertised.
July 10, 2026
Unprompted review
Reply from apebornfitness.com
Hello Dean,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to quickly identify the issue and help you get everything set up correctly. It's wonderful to know that once you were using the correct ABS controller, you were able to experience the strong muscle contractions and performance the system is designed to deliver.
We especially appreciate you sharing your experience so openly, as we're sure it will help other customers who may encounter a similar situation. Providing friendly, knowledgeable support and ensuring our customers get the most out of their ApeBorn system is exactly what we strive for.
Thank you again for your trust and support. We're thrilled that you're now enjoying the product as intended, and we're excited to continue being part of your fitness journey. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Extremely Disappointing Experience
Extremely Disappointing Experience
I purchased an Apeborn device on June 2 and exercised my right to withdraw from the purchase on June 12, well within the legal withdrawal period.
After submitting my return request, I was informed that I would receive the return address by email. However, despite my repeated follow-up requests, the promised return instructions were never provided, leaving me unable to complete the return process.
I contacted customer service numerous times and kept all of the email correspondence, yet I was unable to obtain a satisfactory resolution.
I paid through PayPal, trusting the protection offered to buyers, and opened a dispute. Unfortunately, the case was decided in the seller’s favor, and I was later informed that the decision could not be appealed. As a result, I was left without any effective way to pursue my claim, despite having exercised my right of withdrawal within the required timeframe and having retained all the documentation related to the case.
As a customer, I expected professional support and a fair, transparent, and efficient after-sales service. Instead, I spent a considerable amount of time and effort trying to resolve the issue without success.
For these reasons, my experience with Apeborn has been extremely disappointing. I strongly encourage anyone considering a purchase to carefully review the company’s return policy and after-sales support before placing an order.
This review reflects my personal experience and is fully supported by the documentation and email correspondence exchanged with both the company and PayPal.
June 2, 2026
Unprompted review
Reply from apebornfitness.com
Hello Daniela,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has not met your expectations.
After reviewing your case and to assist you as quickly as possible, I personally tried calling you today but was unfortunately unable to reach you.
I have now sent you an email to your original email address please check your inbox and reply at your convenience so we can assist you promptly.
We look forward to hearing from you and resolving this matter as quickly as possible.
Kind regards,
Eva
Customer Success Specialist
Customer service is fantastic
Customer service is fantastic. Had a faulty device and they replaced it immediately. Core getting strong, I notice it in little ways at the moment. Expecting this will supercharge my regular workouts
July 13, 2026
Unprompted review
Reply from apebornfitness.com
Hello Brian,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our customer support team was able to assist you quickly and arrange a replacement for your faulty device. Providing fast and reliable support is exactly what we strive for.
It's also wonderful to hear that you're already noticing improvements in your core strength. Those small changes are often the first signs of progress, and we're excited to hear that you're looking forward to using the system to complement and enhance your regular workouts.
Thank you again for your trust and support. We're grateful to be part of your journey, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Excellent product
Excellent customer service, excellent product, really positive experience. I would suggest that gel is always necessary to.avoid conduction problems
July 12, 2026
Unprompted review
Reply from apebornfitness.com
Hello Pavlos,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you've had such a positive experience with both our product and our customer support team. Your kind words mean a great deal to us.
Thank you again for your trust and support. We're grateful to have you as part of the ApeBorn community, and if you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
Excellent Service and Workout
Aloha, the assistance I received from Isaac and the ApeBorn team is unsurpassed. When I received the belt, it was way too large and I could not get a snug fit, therefore it shocked me. I could not use it. I contacted ApeBorn and they offered to make a smaller belt for me. I sent them my waist size of 28 inches and I received the new special made smaller belt today. It fits perfectly and really gives my abs a tough workout. I love this belt. No gel pads needed. Just squirt water on the pads, cinch it tight with the Velcro ends, and hold on. There are 12 modes to select from depending on what you like. I’m going to use this every day a few times a day and have firm abs in no time with relative ease.
Thanks again ApeBorn team!
July 8, 2026
Reply from apebornfitness.com
Hello Heidi,
Thank you so much for taking the time to share your experience with us.
We're thrilled to hear that our team, especially Isaac, was able to help find the right solution for you. It's wonderful to know that your custom-sized belt fits perfectly and is now providing the comfortable, effective workout you were looking for.
We're also delighted to hear that you're enjoying the ease of use and the muscle activation you're experiencing. Providing personalized support and ensuring every customer gets the best possible experience is exactly what we strive for.
Thank you again for your trust and support. We truly appreciate your kind words and are excited to be part of your journey. If you ever need anything in the future, we're always here to help.
Warm regards,
Eva
Customer Success Specialist
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