They have everything, at the best price, with all delivery options you can choose from. I used Apotea for several years without any issues. This is the best electronic pharmacy.
Company replied
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See what reviewers are saying
I don't know how they do it, but each time I place an order, they deliver it with lightning speed :-) Ordering with them, has always been easy and I cannot find any negative aspect. Please keep up the... See more
Company replied
Customer service is hopeless. Lied and said the package was on its way. I wrote back and then they said sorry but something else happened. Been 1 week and a half almost and no information. Customer se... See more
Company replied
I have ordered a product on 30 November, 2022, while ordering on place it was showing that delivery will in one working day that mean, I would have received it by 1Dec,22 or Max by 2nd December. But,... See more
Company details
Written by the company
Apotea.se är Sveriges största nätapotek. Vi har det största sortimentet med över 50 000 produkter för människor och djur, och är Sveriges mest hållbara e-handel enligt Sustainable Brand Index 2021. Med snabba leveranser och rådgivning via mail, chatt och telefon underlättar vi vardagen för våra kunder. Apotea.se har cirka 800 anställda i Morgongåva, Varberg och Stockholm. För mer information se apotea.se
Contact info
Sweden
- apotea.se
3.0
Average
9K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad delivery service
It's the first time that apotea.se fails to deliver. I placed an order on Sunday, 27 May, at 10:24 pm. The website says it sends the items the next working day, which was Monday. Still on Thursday (31 May) I have no items. I cannot understand what is happening, but I could have gone to the nearest apotek to get the items I needed instead of waiting for so long, even if they had cost more. Now, I would have been happy and pleased.
May 31, 2018
Unprompted review
Unfortunately, had to stop buying from this shop.
This is our favorite Internet shop where we buy a lot of things for us and our household for more than a year, and have only positive experience.
Highly recommend.
Updated:
There is no more payment method I like.
Before I was always redirected directly to my bank page. Now I see some intermediary site instead. This type of payment is still called "Banköverföring, Via din internetbank ", but it doesn't look like this anymore.
Unfortunately, had to stop buying from this shop.
February 18, 2018
Unprompted review
Not responding to e-mail complaints about broken items
They started out really good. But lately they refuse to answer complaints or refund items that is broken, opened or damaged. Not getting any respond to my e-mails. Sorry to say they are no longer good.
No, that is not the case. I contacted you about the missing response to my complaints of damaged and misrepresented products in July, and in August you claimed you never received my e-mails about this, all though I have delivery confirmation to my e-mails. I sent them once more in August, but still have not gotten any reply to these e-mails. So no, this is not because of piled up e-mails. They were not all sent at once…
1.October: They still haven't answered the other complaints...
Finally after this, they fixed the problem
Mai 2018 Update:
This company know very little about customer treatment. They deliver medical supply with the seal broken, and they don't compensate for this. Offered me 20% discount, when I need new items that are not compromised.
Not at all good with customer service
August 28, 2017
Unprompted review
Reply from apotea.se
Dear Gro, we're sorry to hear that you are less satisfied with our service. Our customer support will go trough your errands and make sure they respond to all of your requests. I think what happened was that a few of your e-mails got piled up and treated as one, since they were sent the same day. We're really sorry for the inconvenience and will try to do better in the future. Best regards Emily, apotea.se
Could not be better
I always shop at Apotea. Excellent service! Cannot fault them at anything. They always follow up if there is the slightest question about something and look after you in a great way!
August 20, 2017
Unprompted review
All went well with this purchase
All went well with this purchase.
Thanks
May 16, 2017
Unprompted review
In general good
i am quite satisfied with the service, I got a refund after I purchased an item which was missing, so in that part, the customer support it is fine. I am missing more assortement in some products, specially from La Roche Posay which uses to be out of stock/low of stock sometimes.
February 2, 2017
Unprompted review
THE BEST EVER
This is the best web-shop EVER! super fast delivery, very competitive prices, and very helpful and efficient customer service! I have recommended apotea to my bf's mum and now she is hooked! :)
April 21, 2015
Unprompted review
Fast delivery
Low prices; FREE next day delivery; big variety.
Recommend!
February 1, 2014
Unprompted review
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