AppFolio Property Manager Reviews 761

TrustScore 2.5 out of 5

2.4

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it almost impossible to reach a human representative and experiencing significant delays in getting issues resolved. Customers also reported various payment processing issues, including billing discrepancies and difficulties with processing fees, as well as problems with setting up or modifying automatic payments. The service was often described as rigid and unsupportive, with users struggling to make basic edits or adjustments within the software. Some people were satisfied with the software itself, describing it as user-friendly and effective for managing properties, with some even praising the mobile application. However, even these users often acknowledged the severe lack of support when problems arose.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as non-existent or... See more

Application

Users describe ambiguous interactions with the app. Some reviewers praise it as amazing software,... See more

Service

Customers expressed significant disappointment with the service. Many reviewers found the customer service to... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers praise the software as... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues with hidden or unexpected... See more

Based on these reviews

Rated 2 out of 5 stars

AppFolio software is wonderful, needs a few tweaks that other programs have, but usable. Customer service is the absolute worst out of any property management software I have used to date. QuickBook... See more

Rated 2 out of 5 stars

Everybody in PM says appfolio number 1, not for me, I try to get support from these guys, they don't respond. Im too small time I guess. Booooo

Rated 3 out of 5 stars

The software itself is user friendly and works well. However, the fact that this company has no customer service people you can speak to, and you have to wait days to get someone to call you back, thi... See more


Company details

  1. Property Management Company

Written by the company

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

Modernize your business with one powerful property management solution

Written by the company

Finally, property management software that gives you the clarity to focus on what matters most. Intuitively designed to delight your residents and staff. Smartly automated so you have the time to run your business and scale your vision.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

761 reviews

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Replied to 9% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

The AppFolio conference in San Diego…

The AppFolio conference in San Diego this year was outstanding! It was my first time attending, and I’m already looking forward to returning. I found the sessions incredibly valuable, with plenty of useful insights. The live AppFolio demonstrations were a highlight, providing a hands-on look at new products and features. One suggestion for the future would be to video record the sessions and make the presentations downloadable – that would make it even easier to review and share the material.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I learned so much

I learned so much! I am so grateful that I was able to attend Future 2024! Each person that we listened to and spoke with was so knowledgeable. The only complaint I have is the Zillow class. It lasted for 10 minutes and there was no time for questions. This was a class my team was really looking forward to. Daniel Pink's speech was remarkable. By far my favorite time of the Future 2024! Boyz II Men was the icing on the cake. Thank you all for such a great experience and I look forward to next year!

October 28, 2024
Unprompted review
Rated 3 out of 5 stars

Commercial

The lack of attention for the Commercial clients is one star deducted. A great deal of what Appfolio currently does is amazing and works across all industries. However, there are things specific to certain industries, Commercial in my case, that could use some attention.
The second star was deducted because the sessions were not recorded. Some sessions were amazing! But my notes don't do it justice. Plus, it's a distraction snapping photos. I'd rather focus on the session knowing I can replay the recording later.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Valuable insights

We've wanted to go to this conference years and were finally able to make the trip. We gained so much information about the system both in the sessions but also from the AppFolians on the explore floor. Absolutely worthwhile experience and we cannot wait to come again! The keynote speakers were both incredible, hard to pick which one I enjoyed more. The conference app was amazing, easy to use, and very informative. Loved how many sessions there were - we joked we needed more people (we brought 4 from our company) to be able to attend them all. A small note - the view for morning yoga and sound baths was AMAZING but it was terribly distracting having people able to walk through heading to breakfast. Also the photography during the yoga sessions was bit much, they were everywhere for the entire practice. Some of the room were overflowing for the sessions - which is a good thing! But maybe there's a way to use larger spaces or combine rooms so there is space for everyone that wants to attend. Wish the mini AppFolio demos on the explore floor had been added to the schedule sooner so we could have worked more of them in to our schedule. Truly amazing experience and so much more than we were expecting!

October 28, 2024
Unprompted review
Rated 4 out of 5 stars

Really enjoyed the networking…

Really enjoyed the networking opportunities. The vendor expo was also helpful, to see what other options there are out there. Didn't find the Monday trainings to be very helpful as a 5+ year user, probably should mention these are geared towards new users.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

This conference was amazing

This conference was amazing! I thoroughly enjoyed the key note speaker Daniel Pink! The breakout sessions held was so informative! It was well planned and organized!

October 29, 2024
Unprompted review
Rated 4 out of 5 stars

AppFolio always puts on a great event

AppFolio always puts on a great event! We enjoyed the classes and speakers that were available during the event. I would love to see more vendors from AppFolio Stack at the expo next year.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome!

I left this conference feeling inspired and enthusiastic with new learning and strategies to implement at work. It is impressive how appfolio prioritizes enhancing operational efficiency and improving residents experience from day one.

October 30, 2024
Unprompted review
Rated 4 out of 5 stars

It was pretty informative

It was pretty informative.

Suggestion: have breakout sessions geared more specifically towards residential(sfh) vs. commercial(multi)...There was some, but not many specifically towards sfh.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

FUTURE Review

Networking with other industry professionals and AppFolians made the experience.

Peter Dawson from AppFolio was truly exceptional. He is our rep, so we had a prior relationship. With that being said he went out of his way to ensure that we had the best experience at the conference.

October 28, 2024
Unprompted review
Rated 4 out of 5 stars

First conference

First conference. Was almost overwhelming with the number of sessions. Would like less panel discussions and more hands on sessions

October 29, 2024
Unprompted review

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