Appliance Centre Reviews 

5,908
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and excellent overall service, finding the purchasing process straightforward. Many appreciate the efficient delivery, highlighting prompt arrivals, helpful drivers, and clear communication about times. Reviewers consistently praise the knowledgeable and friendly staff who provide outstanding support, from initial inquiries to issue resolution. However, some customers also noted challenges with delivery, including unexpected delays, rescheduled dates without notification, or issues with third-party courier companies failing to deliver as planned. A few people experienced deliveries being cancelled or not attempted, leading to frustration and extended waiting periods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, highlighting a brilliant and wide range of products that... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and politeness of staff,... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with finding... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,908)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The specific delivery date had been…

The specific delivery date had been booked weeks ahead but was postponed by a day at the last minute, upsetting all my arrangements.
When it finally arrived at the very end of the next day, the delivery driver was surly and disagreeable and refused point blank to take the appliance beyond the entrance hall to the flats because the package was too large to go in the lift. My neighbour, who had let him in, was subjected to a most unpleasant diatribe. Fortunately my kitchen fitter, who was about to leave,
unpacked the appliance, put it in the lift and placed it in the apartment himself.
I suggest you change your delivery company!

June 18, 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and apologies that the delivery didn't go ahead as we, or you, would like. Your comments have been passed to our delivery partner as a way for them to improve the service they provide on our behalf.

Rated 5 out of 5 stars

Great experience - highly recommend

Really pleased with my experience with Appliance Centre. I bought several electrical items from them recently and couldn’t fault the service.

Nigel has been so helpful from the start, answering my questions and making sure I got exactly what I needed. It’s rare these days to find customer service that’s this good.

The prices were excellent too – better than other places I looked at – and everything was straightforward and hassle-free.

Overall, a great company to deal with. Friendly, helpful, competitive prices, and excellent service. I’d happily buy from them again and would definitely recommend them to others.

June 12, 2026
Rated 1 out of 5 stars

Very Disappointing

Very Disappointing - I ordered a product from Appliance Centre and selected an available delivery date that suited me. The day before, I received texts from their delivery partner, Furdeco, saying they were attempting delivery on the wrong day, followed by another message saying delivery had failed - even though they made no attempt to deliver the item.

I then spent 40 minutes on hold to Furdeco, only for the call to be answered and immediately disconnected. After another 40-minute wait, I was told delivery would not happen as planned and they would not be in my area for another four days.

The only reason I ordered from Appliance Centre was because they offered a quick delivery date that worked for me. Very poor experience and I will not order from this company again.

June 19, 2026
Unprompted review
Appliance Centre logo

Reply from Appliance Centre

Hi Mr Dunn - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

Firstly we apologise for the issue surrounding the failed delivery from our logistics partner. We select our delivery partners with customer service & reliability as the most important factors. Unfortunately sometimes issues do arise & for this we unreservedly apologise as we do not have total control over the operations of our partners.

kind regards

Appliance Centre Customer Support

Rated 5 out of 5 stars

Great Experience

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was dealt with promptly, an engineer called out and fixed the problem. Would definitely use again.

March 20, 2026
Rated 2 out of 5 stars

No packing on item received

Basting jug arrived in the box sold in, no box or protective covering. This was a gift and the box was badly damaged and the gift recipient received the parcel do the surprise was ruined

I did not expect it gift wrapped just in a bag not just picked off shelf and a label put on it!

June 16, 2026
Appliance Centre logo

Reply from Appliance Centre

Hi Debbie - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

We deliver all items within the packaging they are provided in by the manufacturers as this is the best method to protect the items in question. And unfortunately we simply don't offer a gift wrapping service.

kind regards

Appliance Centre Customer Support

Rated 5 out of 5 stars

Appliance Centre kept us updated by…

Appliance Centre kept us updated by email and were easy to get hold of when we had a query. Freezer was delivered on the correct day, although earlier than expected (before 7am) so it was fortunate that someone was awake.

June 5, 2026
Rated 5 out of 5 stars

EVerything fine

Everything was fine but the delivery driver was exceptional - cheerful, friendly and incredibly helpful even though it was late and he still had 2 more deliveries to make. He made it a 5 star experience.

June 8, 2026
Rated 3 out of 5 stars

Smeg microwave

The appliance Center answered the phone promptly.
Their return policy could be better, the appliance can only be returned if faulty not if unsuitable ie too big or the customer just does not like it.
The delivery time slot was only given 24 hrs in advance supposedly 4:00pm - 8:00pm and actually arrived at 10:20pm. The driver did get in contact us to say he would be late and was very apologetic but it was still 10:20pm

June 10, 2026
Appliance Centre logo

Reply from Appliance Centre

Hi Mr White - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

For absolute clarity our returns policy falls within UK standard consumer laws.

We apologise on behalf of our delivery partner for the inappropriate timing that your delivery arrived.

kind regards

Appliance Centre Customer Support

Rated 5 out of 5 stars

Easy online ordering process

Easy online ordering process. Great communication regarding delivery process. Incredibly friendly and helpful delivery driver who called approx 25mins before arrival. Wouldn’t hesitate to order from this company again. Haven’t used the product yet, but appears to be excellent quality.

June 10, 2026

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