Appliance Centre Reviews 

5,909
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and excellent overall service, finding the purchasing process straightforward. Many appreciate the efficient delivery, highlighting prompt arrivals, helpful drivers, and clear communication about times. Reviewers consistently praise the knowledgeable and friendly staff who provide outstanding support, from initial inquiries to issue resolution. However, some customers also noted challenges with delivery, including unexpected delays, rescheduled dates without notification, or issues with third-party courier companies failing to deliver as planned. A few people experienced deliveries being cancelled or not attempted, leading to frustration and extended waiting periods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, highlighting a brilliant and wide range of products that... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and politeness of staff,... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with finding... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,909)

370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent communication throughout from the customer service team, with great appliance selection that’s competitively priced. There was a delay with the manufacturing of the appliance- something that was made known to me very early on from Appliance centre , but the appliances arrived much earlier than expected, and delivered without issue.

Highly recommended and will use again.

April 24, 2026
Rated 5 out of 5 stars

Excellent service from the word go

Excellent service from the word go. Very competitive price. Very quick responses via email answering my confirmation about the product questions. Delivery was also prompt and product arrived very well wrapped. Couldn't ask for more, thanks.

April 20, 2026
Rated 3 out of 5 stars

Great experience,I thought ...

Easy to deal with, responded to pre-sale query and follow-ups quickly. Order was processed and delivery arranged very quickly too, with invoice following suit. Overall, a very good experience, highly recommended.

Well that is what I thought ... until I filed a claim for missing cashback via topcashback.co.uk ...All Appliance Centre said was "TopCashback was not seen as the final referrer of the purchase." This is how it wriggled out honouring cash back. And this just has to happen with a purchase of over £2.7k. Hmm.

So this is based on my experience only, it does not mean it happens every time as I don't know. So when you deal with Appliance Centre, just be aware. Hopefully you won't end up in similar situation as me.

April 27, 2026
Rated 1 out of 5 stars

Failed delivery

After spending time to determine the exact delivery day, between Cooks and Furdeco they messed this up and failed to deliver on the due day.

Follow up...... I haven't rescheduled anything, between yourselves and Furdeco you messed this up for me and I ended up with no choice but to accept next day delivery.

April 24, 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review. We have spoken to Furdeco about this, and the failing has been wholly on their part. We take all customer complaints extremely seriously, and apologise that your scheduled delivery date has been missed. I understand you have already rescheduled for tomorrow, but should there be any issues we are here to help where possible

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