Appliance Centre Reviews 

5,909
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and excellent overall service, finding the purchasing process straightforward. Many appreciate the efficient delivery, highlighting prompt arrivals, helpful drivers, and clear communication about times. Reviewers consistently praise the knowledgeable and friendly staff who provide outstanding support, from initial inquiries to issue resolution. However, some customers also noted challenges with delivery, including unexpected delays, rescheduled dates without notification, or issues with third-party courier companies failing to deliver as planned. A few people experienced deliveries being cancelled or not attempted, leading to frustration and extended waiting periods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, highlighting a brilliant and wide range of products that... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and politeness of staff,... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with finding... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,909)

370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cannot pay by credit card

I was very happy with my experience until I found out I couldn't pay for my order by credit card.
This is very frustrating for a number of reasons - I would have expected more from Appliance Centre/ Cooks & Co. I assume they don't want to pay the cc processing fees. Bad customer service in that respect when one is spending north of 7k. Disappointing.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

easy to order. Kept informed of order throughout, telephoned about delivery given a 4 hr slot on the day, delivery driver rang us 30 mins before arriving, helped unpack appliance and check no breakages . Excellent service from ordering to delivery thank you.

April 16, 2026
Rated 1 out of 5 stars

Who knows…still hasn't arrived

Actually buying the item was easy and straightforward but trying to get the item delivered is an ongoing nightmare. I still have not received this item, I have no idea when it is going to arrive- having to take time off of work to do so.

April 14, 2026
Rated 5 out of 5 stars

Cooker hood

Telephone queries handled by very well informed, efficient and helpful assistant. Model selected was no longer available and substituted with a newer one at the original price.

April 9, 2026
Rated 5 out of 5 stars

No.1 go to for premium appliances

Great customer services, brilliant advice and the best pricing on the market for Gagganau appliances. Very flexible on delivery to tie in with kitchen installation.

Will be using again for my 2nd kitchen.

April 7, 2026
Rated 5 out of 5 stars

Our falcon very expensive cooker was…

Our falcon very expensive cooker was delayed by range master, instead of arriving a week before kitchen fitting it arrived two weeks after- and our fitters fee included install and removal of old cooker, and could not be reduced as we failed to provide cooker. Nigel and all the staff were exceptional in communication with us and range master to sort it out and even arranged to unpack and install it. Things can go wrong, what matters is a quality retailer willing to sort problems out. Well done.

April 8, 2026
Unprompted review

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