Appliance Centre Reviews 

5,909
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and excellent overall service, finding the purchasing process straightforward. Many appreciate the efficient delivery, highlighting prompt arrivals, helpful drivers, and clear communication about times. Reviewers consistently praise the knowledgeable and friendly staff who provide outstanding support, from initial inquiries to issue resolution. However, some customers also noted challenges with delivery, including unexpected delays, rescheduled dates without notification, or issues with third-party courier companies failing to deliver as planned. A few people experienced deliveries being cancelled or not attempted, leading to frustration and extended waiting periods.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, highlighting a brilliant and wide range of products that... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and politeness of staff,... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with finding... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,909)

370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use fitting service, trying to charge me twice!

Ordered an induction hob through Appliance Centre and paid £175 for fitting service with Kaboodle. After filling out a questionnaire, that required the knowledge of an electrician, they arranged to fit it on 13 January. They turned up and after approximately 3 minutes said they could not fit it as it needed a hard wire electrical supply and a double socket being moved. As I have a double oven hard wired I was thinking that would have been sufficient, as I am not an electrician! And why the sockets being moved? Confused, numerous phone calls were made by myself and an electrician, to the fitter, to find out what was actually needed, we got no reply! Kaboodle were also unhelpful. Messaged Appliance Centre through their website, no reply. Phoned them for a refund and was told I would be charged a callout fee, then received an email offering nothing. Have now got the supply switch fitted, so emailed Appliance Centre to arrange fitting and they want a further £175! That is not going to happen! Do not use the fitting service, you could regret it.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

Bosch Dish Washer

User friendly website to place an order. Good communication from the delivery firm. The dish washer arrived on the appointed date by polite staff. Unfortunately we haven't been able to test the machine yet as the kitchen renovation has not been completed till next week. According to the document from the Appliance Centre we should report any problem on the machine within 2 days, which is rather unreasonable short time scale.

March 20, 2026
Rated 5 out of 5 stars

Very efficient company

Very efficient company, our appliance arrived safely.

Phoned and ordered appliance and clear informative instructions given
No problems at all, phone calls answered quickly and efficiently Would definitely use them again should the need arise.

March 25, 2026

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