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Aptive Pest Control - Austin Reviews 198

TrustScore 4.5 out of 5

4.5

7801 North Lamar, Suite E182, 78752 Austin, TX, US


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Rated 5 out of 5 stars

I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... See more

Rated 5 out of 5 stars

Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... See more

Company replied

Rated 4 out of 5 stars

Paul was great and did the service. Only minus I will give is the aptive online portal. I have to call reschedule all the time. I requested the agent that I need the service quaterly but still th... See more

Company replied

Rated 5 out of 5 stars

Aptive Pest Control sends the same technician every time for my service. He knows me by name, knows his way around and thoroughly makes sure every single need is met. Incredible way to take care of... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 7801 North Lamar, Suite E182, 78752, Austin, TX, United States

  • 15127102494
Promotion box for Aptive Pest Control - Austin

We overthink pests so you don't have to.

Smarter pest control starts here.

4.5

Excellent

TrustScore 4.5 out of 5

198 reviews

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Rated 5 out of 5 stars

Really works

Top notch service with friendly and knowledgeable technicians. Haven’t had an insect problem since starting their regular treatments over two years ago.

January 3, 2026
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Reply from Aptive Pest Control - Austin

Hi Chris,

Thank you for sharing your experience! We’re thrilled to hear that our service professionals have provided friendly, knowledgeable service and that our regular treatments have helped keep your home protected for over two years. At Aptive, delivering consistent, effective protection and peace of mind is our top priority.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Rated 5 out of 5 stars

Excellent service

I’ve used them for years because of their excellent service and well trained technicians.

December 31, 2025
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Reply from Aptive Pest Control - Austin

Hi Brenda,

Thank you for your continued trust in Aptive! We’re thrilled to hear that our service and well-trained service professionals have kept you satisfied over the years. At Aptive, we take pride in providing consistent, thorough care and making sure our customers feel confident and supported. We truly appreciate you being part of the Aptive community.

-Jasmine

Rated 5 out of 5 stars

People are very professional and…

People are very professional and knowledgeable.

December 23, 2025
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Reply from Aptive Pest Control - Austin

Hi Leland,

Thank you for sharing your feedback! We’re glad to hear that our team’s professionalism and knowledge have made a positive impression. At Aptive, we take pride in providing thorough, reliable service and ensuring our customers feel confident in the care of their homes. We truly appreciate you choosing Aptive.

-Jasmine

Rated 5 out of 5 stars

On time/ service

Courteous and always on time.

December 21, 2025
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your feedback! We’re glad to hear our team is consistently courteous and punctual. At Aptive, we take pride in providing reliable, attentive service, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Richard with Aptive Pest did a…

Richard with Aptive Pest did a wonderful job! He is so thorough & friendly.

December 23, 2025
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Reply from Aptive Pest Control - Austin

Hi Marilyn,

Thank you for sharing your experience! We’re thrilled to hear that Richard provided thorough and friendly service. At Aptive, we take pride in our team’s commitment to making every visit effective and positive, and it’s wonderful to know Richard’s efforts made a difference. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Always good service

Always good service. They are interactive with the clients to ensure places that need treatment receive them

December 9, 2025
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Reply from Aptive Pest Control - Austin

Hi Demo,

Thank you for sharing your experience. We’re glad to hear you continue to receive good service and that our Aptive service professionals take the time to stay interactive and focused on the areas that matter most to you. That communication is a big part of delivering effective, consistent pest control, and it’s great to know it’s making a difference in your home.

We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. Your trust means a lot to us, and we look forward to continuing to provide the level of care you’ve come to expect.

-Jasmine

Rated 5 out of 5 stars

Excellent service …

The service person texted me 30 minutes before the scheduled appointment. Arrived on time. Inquired about any specific issues or concerns.
Was friendly an courteous. Performed the service efficiently and successfully and sent photos outside to show the work completed.

December 19, 2025
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Reply from Aptive Pest Control - Austin

Hi Susie,

Thank you for sharing your feedback. I’m glad to hear that our service professional was timely, courteous, and thorough, and that the photos helped keep you informed about the work completed.

At Aptive, we strive to combine professionalism, attentiveness, and clear communication to ensure every customer feels confident in the service we provide. It’s wonderful to know your experience reflected that, and we truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars

Excellent service all around…

Excellent communication about appointment times, reminders pre-arrival, etc. Tech always lets me know what they're doing and why, and recaps everything done during a visit. Excellent service all around.

December 19, 2025
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Reply from Aptive Pest Control - Austin

Hi Tim,

Thank you for sharing your feedback. I’m thrilled to hear that our team provides clear communication, timely reminders, and thorough explanations during each visit.

At Aptive, we strive to ensure every customer feels informed and confident in the service we provide. It’s wonderful to know your experience reflects our commitment to excellent service. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Austin

Hi Sandra,

Thanks so much for sharing your experience! We’re thrilled to hear our team has been courteous, punctual, and reliable for you. Providing dependable service that you can count on is exactly what we aim for at Aptive.

We appreciate you being part of the Aptive community, and if there’s ever anything you need, we’re always here to help.

-Jasmine

Rated 5 out of 5 stars

Service technician was very…

Service technician was very professional and thorough.

December 2, 2025
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our service professional was able to provide thorough and professional service.

At Aptive, we take pride in delivering effective pest solutions while treating every home with care and respect. Your feedback means a lot to us and motivates our team to continue providing the best possible service.

We truly appreciate having you as part of the Aptive family and are always here if you need anything in the future.

-Jasmine

Rated 5 out of 5 stars

This is the best pest control the sale…

This is the best pest control the sale man was so helpful

November 21, 2025
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Reply from Aptive Pest Control - Austin

Hi Mike,

We’re so glad to hear you had a positive experience and found our sales representative helpful! At Aptive, we take pride in providing friendly, knowledgeable, and thorough service to ensure your home is well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!

-Jasmine

Rated 5 out of 5 stars

Associate sent text before arrival…

Associate sent text before arrival offering indoor service and sent pics of areas treated. Prompt and courteous.

November 12, 2025
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Reply from Aptive Pest Control - Austin

Hi Carlie,

We’re so glad to hear that our associate provided prompt, courteous service and kept you informed with updates and pictures! At Aptive, we take pride in clear communication and thorough care to ensure every home stays comfortable and protected. Thank you for choosing Aptive and being a valued part of our neighborhood, we look forward to continuing to serve you.

-Jasmine

Rated 5 out of 5 stars

Pest

No issues. Sent text before showing up

November 11, 2025
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Reply from Aptive Pest Control - Austin

Hi Kenneth,

Thank you for sharing your experience! We’re glad to hear that everything went smoothly and that our team’s communication, like sending a heads-up text, made your visit seamless. At Aptive, we strive to provide professional, timely, and respectful service, and it’s wonderful to know that came through for you. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Rated 5 out of 5 stars

The tech was very professional and…

The tech was very professional and customer service was very helpful

October 16, 2025
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Reply from Aptive Pest Control - Austin

Hi Benito,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided a professional experience and that our customer service team was helpful. At Aptive, we strive to make every interaction seamless and positive for our customers.

We truly appreciate you being part of the Aptive community and for taking the time to recognize our team’s efforts.

-Jasmine

Rated 5 out of 5 stars

The technician was quick and covered…

The technician was quick and covered all areas

November 5, 2025
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Reply from Aptive Pest Control - Austin

Hi Percy and Beate,

Thank you for sharing your feedback! We’re glad to hear that our service professional was able to efficiently cover all areas during your visit. At Aptive, we strive to provide thorough and effective service for every customer, and it’s wonderful to know our team delivered on that.

We truly appreciate you being part of the Aptive community and for taking the time to recognize our team’s efforts.

-Jasmine

Rated 5 out of 5 stars

Review

Schedule Wyatt for my next appointment in February. He did a great job. Highly recommend him.

November 4, 2025
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Reply from Aptive Pest Control - Austin

Hi Diona and Bob,

Thank you for sharing your feedback! We’re thrilled to hear that Wyatt did a great job and earned your recommendation. We’ll make sure he’s scheduled for your next appointment in February. At Aptive, we take pride in providing reliable and professional service, and it’s wonderful to know our team is making a positive impact. We truly appreciate you being part of the Aptive neighborhood and for recognizing Wyatt’s efforts.

-Jasmine

Rated 2 out of 5 stars

Not satisfied!

I ask the technician to really pay attention to ant beds in the flower beds but he missed them. He was only at our house for less than 20 minutes to do inside & outside. The worst service from Aptive ever. Usually the other technicians do a thorough job. Still seeing ants in the yard.

October 23, 2025
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Reply from Aptive Pest Control - Austin

Hi Luis,

We’re so sorry to hear that your recent service didn’t meet the level of quality you’ve come to expect from Aptive. We truly appreciate you taking the time to share these details, especially about the ant beds in your flower beds. Your feedback helps us address where things fell short and ensure this isn’t the kind of experience you have again.

We’d love the chance to make this right by sending another service professional out to carefully retreat the affected areas and make sure your yard is properly treated. Please reach out to us at socialmedia@goaptive.com so we can get that scheduled at no cost to you. Thank you for being a part of the Aptive neighborhood and for giving us the opportunity to earn back your confidence.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Austin

Hi Frank,

Thank you for sharing your feedback! We’re glad to hear that you found our service thorough and professional. At Aptive, we take pride in providing detailed, attentive service to ensure every home is well-protected and comfortable.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Rated 2 out of 5 stars

Terrible Customer adherance

Since day 1, we have requested to be "first" on the list, or early morning spraying. We have had about 10 services, and not 1 has been before 11am, some as late as 6PM. Techs all seem just fine, and all gave generally good service, but the office is run by people who never update their notes, nor do they comply with any requests, and their computer scheduling/rescheduling options are totally useless. They are 2-3x the cost of other services, without any added benefits. We have also had 10 different techs, so a new one each time to show around the house and property... We have always had a bug service, so their is not any problem with this part to speak of..

October 28, 2025
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Reply from Aptive Pest Control - Austin

Hi Dominic,

Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty and the opportunity to improve. It sounds like our scheduling process hasn’t lived up to your expectations, and we completely understand how frustrating it can be when requests for early appointments aren’t honored. Your time is valuable, and we want to make sure your preferences are respected moving forward.

We’re also sorry to hear that the frequent rotation of service professionals and scheduling challenges have made your experience less consistent. At Aptive, we’re working to improve both our scheduling system and internal communication so our customers receive more reliable, personalized service.

We’d really like to take a closer look at your account to ensure your early morning preference is noted correctly and see what we can do to make your experience smoother going forward. Please reach out to us directly at socialmedia@goaptive.com so we can assist you personally. Thank you for being a part of the Aptive neighborhood. Your feedback truly helps us grow and provide better service.

-Jasmine

Rated 2 out of 5 stars

Pissed off

Didn't do hardly anything to the back yard which is where we spend all our time

October 28, 2025
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Reply from Aptive Pest Control - Austin

Hi Ronald,

Thank you for sharing your feedback. We understand how frustrating it must be to feel like your backyard, where you spend most of your time, wasn’t properly treated. That’s not the level of care we aim to provide at Aptive. We’d like the opportunity to make this right by reviewing your service plan and scheduling a follow-up visit to ensure your entire property, including the backyard, is fully protected. Please reach out to us at socialmedia@goaptive.com so we can get this taken care of for you. We appreciate you being a part of the Aptive neighborhood.

-Jasmine

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