Great technicians doing the great work! However... The company seems to be on a quest to make it harder and harder to communicate with them: - No workable email support (only by phone) - No flex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always an easy service that doesn’t go unnoticed. I have a garden so I’m always making sure the area is clean and Aptive members have gone out of their way of cleaning up anything I had forgotten abou... See more
Company replied
Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expert Service
After some confusion over the date of my service, Tucker provided a thorough pest control application to the outside of my house yesterday.
I appreciate receiving a text message a few minutes before the technician arrives; and, then being asked if I had other issues since making the appointment.
Photos of the areas treated are also helpful.
October 18, 2025
Reply from Aptive Pest Control - Bay Area
Hi Pamela,
We’re so glad to hear that Tucker was able to provide a thorough treatment and make the service process smooth for you! At Aptive, we strive to keep our customers informed, address any additional concerns, and provide photos so you can see the areas treated. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to protect your home.
-Jasmine
Thorough spraying
Do a good job cleaning cobwebs around property and spray all areas around house.
October 11, 2025
Reply from Aptive Pest Control - Bay Area
Hi Sharon,
We’re glad to hear that our team is doing a thorough job cleaning cobwebs and treating all areas around your home! At Aptive, we take pride in providing comprehensive pest control to keep your property protected and comfortable. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to serve you.
-Jasmine
Technician was helpful and polite
Technician was helpful and polite, did his job quickly and carefully.
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Margaret,
Thank you for sharing your experience! We’re glad to hear that our service professional was helpful, polite, and thorough while completing your service. At Aptive, we strive to provide service that is both efficient and attentive, and it’s wonderful to know our team met your expectations.
We truly appreciate you being a part of the Aptive neighborhood and allowing us to protect your home.
-Jasmine
Always have a good experience … Adrian…
Always have a good experience … Adrian was really helpful explaining what he was going to be doing and ask me if I had any concerns.
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Emma,
Thank you for sharing your experience! We’re thrilled to hear that Adrian took the time to explain the process and address any concerns you had. At Aptive, we strive to provide service that is both informative and attentive, and it’s wonderful to know our team made your visit a positive one.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Technician on time
Technician on time, helpful, and took care of roaches in bathroom first before spraying outside. Sometimes it’s hard to reschedule for either morning or afternoon
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Vicki,
Thank you for sharing your feedback! We’re glad to hear that our service professional was on time, helpful, and prioritized taking care of the roaches in your bathroom first. Providing thorough and efficient service is exactly what we strive for at Aptive.
We also understand that scheduling can sometimes be challenging. We appreciate your patience and will continue working to make appointment times as convenient as possible for you. Thank you for being a valued part of the Aptive neighborhood and allowing us to protect your home.
-Jasmine
Wonderful experience, I give the highest rating.
Ron at Aptive Pest Control was super professional. He went above and beyond and even noticed a new problem developing with ants and caught it just in time before it would have become a bigger problem. He took care and didn’t rush. He was meticulous and at the same time took great care to be friendly and personable. Ron is the exceptional kind of individual who should get promoted to the highest position because he possesses the valuable qualities that others can learn from in life and truly is a great human being . It’s admirable how he finds joy in his work and is a pleasant person to be around. He brings up the value of the company because of his excellence. He makes the world a better place. I would highly recommend Aptive due to my experience with Ron.
October 8, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
We’re so grateful for your thoughtful review! It’s wonderful to hear about your experience with Ron. He truly embodies the values we strive for at Aptive. His attention to detail, care for our customers, and friendly approach make a real difference, and we’re thrilled that he was able to catch the ant problem early and provide a thorough, personalized solution. Your kind words highlight exactly why we’re proud to have team members like Ron representing Aptive. Thank you for recommending us and for recognizing the care and dedication that our team brings to every home we serve.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Joe,
Thank you for sharing your feedback! We’re glad to hear that our communication met your expectations. At Aptive, we strive to keep our customers informed and confident throughout every step of the service process, and it’s great to know that came through in your experience.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Terrible technician and terrible job
The technician was feeble and physically unfit to do the job.
The tank was too heavy for his back.
He was afraid of spiders and allergic to chemicals he told me that
He was inconsiderate stepping out from the balcony to the light colour carpet and stained it.
He was in a hurry to complete the job to go for his next appointment.
He suggested for me to call back the office and arrange for another technician to come and finish the job.
October 9, 2025
Reply from Aptive Pest Control - Bay Area
Hi Elie,
Thank you for taking the time to share your experience. We sincerely apologize that your service did not meet the high standards we hold for our team at Aptive. What you described regarding the service professional's approach and the issues during your service is not reflective of the experience we aim to provide.
We take situations like this very seriously and would like the opportunity to review your account and make things right. Please reach out to us directly at socialmedia@goaptive.com so we can ensure the service is completed properly and address any concerns you have. Your feedback is important and helps us improve for every customer we serve.
-Jasmine
The technician answered all of my…
The technician answered all of my questions and was very thorough in his treatment of my home, both inside and out.
October 9, 2025
Reply from Aptive Pest Control - Bay Area
Hi Cathy,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was able to answer all your questions and provide thorough treatment both inside and outside your home. At Aptive, we pride ourselves on delivering knowledgeable, attentive, and professional service, and it’s wonderful to know our team met those standards for you. We truly appreciate you choosing Aptive and look forward to keeping your home comfortable and protected!
-Jasmine
Poor communication and incomplete service
Despite the fact that we specifically requested indoor treatment, the technician did not ring the doorbell when they arrived or even try to contact us about coming inside. So they did not address the issue we were having with ants inside the house.
September 30, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for bringing this to our attention. I can see how disappointing it must have been to request indoor service and have that part of the treatment missed. That’s not the thorough and attentive experience we aim to provide at Aptive.
We’d like to make sure your home gets the complete service you requested and that the ant issue inside is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and schedule a follow-up visit as soon as possible. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
I called to cancel my pre scheduled…
I called to cancel my pre scheduled treatments and the service representative told me that I would have to call to schedule my next service. 2 days later, I had a service tech at my home telling me that he was unable to cancel my service appointment without being charged.
October 7, 2025
Reply from Aptive Pest Control - Bay Area
Hi Jennifer,
Thank you for sharing this with us. I can understand how frustrating that situation must have been, especially after you took the time to call ahead and cancel your upcoming treatment. It sounds like there was some miscommunication on our end between scheduling and your service professional, and that’s not the smooth experience we want for our customers.
I’ve shared your feedback with our team so we can review what happened and make sure this process is handled correctly moving forward. We’d like the chance to take a closer look and help make things right, so please reach out to us at socialmedia@goaptive.com. Thank you for being a part of the Aptive neighborhood, your experience helps us improve and serve our customers better every day.
-Jasmine
thoughtful approach
Tim discussed the situation, thoughtfully considered alternatives, explained background for suggested treatments. Very thorough.
October 5, 2025
Reply from Aptive Pest Control - Bay Area
Hi James,
Thank you for sharing your feedback! We’re thrilled to hear that Tim took the time to discuss your situation thoughtfully, consider alternatives, and clearly explain the background for his recommended treatments. At Aptive, we strive to provide thorough and well-informed service, and it’s wonderful to know that Tim delivered on that promise.
We truly appreciate having you as part of the Aptive family and look forward to continuing to provide the highest level of service for your home.
-Jasmine
Our pest problem is not being dealt with
Our pest problem presently is clothes moths. Aptive has done zero to help with this problem. The traps that they supplied first had no phermones, and now the new traps have phermones that do not work. I am about to cancel the service. I have found that Bug MD traps work great but we still have moths.. Why do I have to pay out-of-pocket to buy traps that are effective?
September 26, 2025
Reply from Aptive Pest Control - Bay Area
Hi Jan,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your clothes moth problem hasn’t been resolved and that the traps provided haven’t been effective. At Aptive, we take concerns like yours seriously and want to ensure our services provide the results our customers expect.
To help us better understand and address your situation, please reach out to us at socialmedia@goaptive.com with your service address and any details regarding the traps and services received. This will allow us to review your account, evaluate the best next steps, and work toward a solution that truly helps with your moth problem. We genuinely appreciate your patience and the opportunity to make this right.
-Jasmine
Employees are professional
Employees are professional, friendly, and respond to our concersns.
October 3, 2025
Reply from Aptive Pest Control - Bay Area
Hi Ed,
Thank you for sharing your feedback! We’re glad to hear that our team has been professional, friendly, and responsive to your concerns. At Aptive, we strive to provide attentive and reliable service for every customer, and it’s wonderful to know our efforts are appreciated.
We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected!
-Jasmine
Very good service
October 1, 2025
Reply from Aptive Pest Control - Bay Area
Hi Joanna,
Thank you for your feedback! We’re so glad to hear you’re happy with the service. At Aptive, we work hard to provide reliable protection and peace of mind, and it means a lot to know we’re meeting your expectations. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Communication prior to the visit
Communication prior to the visit. The attention to detail while the technician was here and photos of work done.
October 1, 2025
Reply from Aptive Pest Control - Bay Area
Hi Lisa,
Thank you for sharing your feedback! We’re glad to hear that our communication, attention to detail, and photo updates helped give you confidence in the service provided. At Aptive, we strive to keep our customers informed and ensure every visit is thorough and effective.
We appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
I have very happy with the pest control…
I have very happy with the pest control people for as long a I've had aptive.
I would like a business card to put with my files if needed.
Recently however I had to change my visa and debit card numbers. I have dfficulty with the computers so asked to change the number on the phone. She said she could not do it and I would have to use the computer. Therefor I was sent to collections. I called the company and they said they could help me and did.
September 26, 2025
Reply from Aptive Pest Control - Bay Area
Hi Augusine,
Thank you for sharing your experience and for being a valued part of the Aptive neighborhood. We’re glad to hear you’ve been happy with our pest control services over the years.
I’m sorry for the frustration you experienced while updating your payment information. We understand that technology can sometimes make things more complicated than they need to be, and we appreciate your patience as our team worked with you to resolve the issue.
We also appreciate your suggestion about having a business card available and will share that feedback internally. If there’s ever anything more we can do to make your experience easier or more convenient, please don’t hesitate to reach out.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Matt,
Thank you for sharing your feedback! We’re glad to hear that our service has been timely and that our communication has met your expectations. At Aptive, we take pride in providing reliable, professional, and effective pest control while keeping our clients informed every step of the way.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.
-Jasmine
All of the people who work at Aptive…
All of the people who work at Aptive are so very nice!
September 26, 2025
Reply from Aptive Pest Control - Bay Area
Hi Emily,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve had such positive interactions with our team. At Aptive, we take pride in providing professional, courteous, and reliable service while ensuring every client feels valued and supported.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
The technician was knowledgeable and…
The technician was knowledgeable and helpful in answering our questions.
September 13, 2025
Reply from Aptive Pest Control - Bay Area
Hi Louis,
Thank you for sharing your experience! We’re glad to hear that your service professional was knowledgeable and took the time to answer your questions. At Aptive, we pride ourselves on providing thorough, helpful, and friendly service to every customer.
We appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.