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Aptive Pest Control - Bay Area Reviews 333

TrustScore 4.5 out of 5

4.3

472 Lindbergh Avenue, 94551 Livermore, California, US


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Rated 5 out of 5 stars

Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more

Company replied

Rated 1 out of 5 stars

Last service did damage to my property with no response from tech after two request Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no... See more

Company replied

Rated 5 out of 5 stars

Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more

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Rated 5 out of 5 stars

Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recomme... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 472 Lindbergh Avenue, 94551, Livermore, California, United States

  • 14158432163
Promotion box for Aptive Pest Control - Bay Area

We overthink pests so you don't have to.

Smarter pest control starts here.

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Rated 5 out of 5 stars

thoughtful approach

Tim discussed the situation, thoughtfully considered alternatives, explained background for suggested treatments. Very thorough.

October 5, 2025
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Reply from Aptive Pest Control - Bay Area

Hi James,

Thank you for sharing your feedback! We’re thrilled to hear that Tim took the time to discuss your situation thoughtfully, consider alternatives, and clearly explain the background for his recommended treatments. At Aptive, we strive to provide thorough and well-informed service, and it’s wonderful to know that Tim delivered on that promise.

We truly appreciate having you as part of the Aptive family and look forward to continuing to provide the highest level of service for your home.

-Jasmine

Rated 1 out of 5 stars

Our pest problem is not being dealt with

Our pest problem presently is clothes moths. Aptive has done zero to help with this problem. The traps that they supplied first had no phermones, and now the new traps have phermones that do not work. I am about to cancel the service. I have found that Bug MD traps work great but we still have moths.. Why do I have to pay out-of-pocket to buy traps that are effective?

September 26, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Jan,

Thank you for taking the time to share your feedback. I’m very sorry to hear that your clothes moth problem hasn’t been resolved and that the traps provided haven’t been effective. At Aptive, we take concerns like yours seriously and want to ensure our services provide the results our customers expect.

To help us better understand and address your situation, please reach out to us at socialmedia@goaptive.com with your service address and any details regarding the traps and services received. This will allow us to review your account, evaluate the best next steps, and work toward a solution that truly helps with your moth problem. We genuinely appreciate your patience and the opportunity to make this right.

-Jasmine

Rated 5 out of 5 stars

Employees are professional

Employees are professional, friendly, and respond to our concersns.

October 3, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Ed,

Thank you for sharing your feedback! We’re glad to hear that our team has been professional, friendly, and responsive to your concerns. At Aptive, we strive to provide attentive and reliable service for every customer, and it’s wonderful to know our efforts are appreciated.

We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected!

-Jasmine

Rated 5 out of 5 stars

Very good service

October 1, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Joanna,

Thank you for your feedback! We’re so glad to hear you’re happy with the service. At Aptive, we work hard to provide reliable protection and peace of mind, and it means a lot to know we’re meeting your expectations. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Rated 5 out of 5 stars

Communication prior to the visit

Communication prior to the visit. The attention to detail while the technician was here and photos of work done.

October 1, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Lisa,

Thank you for sharing your feedback! We’re glad to hear that our communication, attention to detail, and photo updates helped give you confidence in the service provided. At Aptive, we strive to keep our customers informed and ensure every visit is thorough and effective.

We appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.

-Jasmine

Rated 4 out of 5 stars

I have very happy with the pest control…

I have very happy with the pest control people for as long a I've had aptive.
I would like a business card to put with my files if needed.
Recently however I had to change my visa and debit card numbers. I have dfficulty with the computers so asked to change the number on the phone. She said she could not do it and I would have to use the computer. Therefor I was sent to collections. I called the company and they said they could help me and did.

September 26, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Augusine,

Thank you for sharing your experience and for being a valued part of the Aptive neighborhood. We’re glad to hear you’ve been happy with our pest control services over the years.

I’m sorry for the frustration you experienced while updating your payment information. We understand that technology can sometimes make things more complicated than they need to be, and we appreciate your patience as our team worked with you to resolve the issue.

We also appreciate your suggestion about having a business card available and will share that feedback internally. If there’s ever anything more we can do to make your experience easier or more convenient, please don’t hesitate to reach out.

-Jasmine

Rated 5 out of 5 stars

Abcd

Timely service and great communication.

September 26, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Matt,

Thank you for sharing your feedback! We’re glad to hear that our service has been timely and that our communication has met your expectations. At Aptive, we take pride in providing reliable, professional, and effective pest control while keeping our clients informed every step of the way.

We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.

-Jasmine

Rated 5 out of 5 stars

All of the people who work at Aptive…

All of the people who work at Aptive are so very nice!

September 26, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Emily,

Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve had such positive interactions with our team. At Aptive, we take pride in providing professional, courteous, and reliable service while ensuring every client feels valued and supported.

We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.

-Jasmine

Rated 5 out of 5 stars

The technician was knowledgeable and…

The technician was knowledgeable and helpful in answering our questions.

September 13, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Louis,

Thank you for sharing your experience! We’re glad to hear that your service professional was knowledgeable and took the time to answer your questions. At Aptive, we pride ourselves on providing thorough, helpful, and friendly service to every customer.

We appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

Good followup.

September 17, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Louis,

Thank you for your feedback! We’re glad to hear that our follow-up met your expectations. At Aptive, we strive to provide thorough communication and attentive service every step of the way.

We appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

Really good company

The company strives hard to fulfill all your pest control needs - the specialists have been uniformly knowledgeable and friendly.

September 24, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Doug,

Thank you for sharing your experience! We’re thrilled to hear that our team has consistently provided knowledgeable and friendly service while working hard to meet your pest control needs. Delivering reliable, thorough, and caring service is exactly what we strive for in the Aptive neighborhood.

We truly appreciate you trusting Aptive with your home and taking the time to recognize the dedication of our specialists!

-Jasmine

Rated 5 out of 5 stars

The Tech was very professional and pay…

The Tech was very professional and pay attention to detail.

September 17, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Michael,

Thank you for sharing your experience! We’re thrilled to hear that our service professional was professional and attentive to detail. Providing thorough, reliable service is exactly what we strive for in the Aptive neighborhood.

We truly appreciate you trusting Aptive with your home and taking the time to recognize the care our team provides!

-Jasmine

Rated 5 out of 5 stars

Did a good job

September 23, 2025
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Reply from Aptive Pest Control - Bay Area

Hi there,

Thank you for sharing your experience! We’re glad to hear that your Aptive service professional did a good job. Providing reliable, thorough service is what we strive for at every visit, and it’s wonderful to know it made a difference for you. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Rated 5 out of 5 stars

This was one of the better experiences…

This was one of the better experiences I have had. The worker asked a lot of questions and made sure I was educated how to get rid of bugs. He was meticulous and detailed. Great!!!

September 6, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Kevin,

Thank you so much for sharing your experience! We’re thrilled to hear that our service professional was thorough, detailed, and took the time to educate you on keeping bugs at bay. At Aptive, we take pride in providing not just effective treatments, but also knowledge that helps our customers feel confident in their homes.

We’ll be sure to share your kind words with the team, and we truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Rated 1 out of 5 stars

the products simply don't work.

While I am dazzled by all of my interfaces with Aptive employees, I have come to the conclusion that the products simply don't work.

September 12, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Corey,

Thank you for sharing your feedback. We’re glad to hear our team has made a great impression, but we’re disappointed that our products haven’t delivered the results you expected. Every home and pest situation is unique, and we want to make sure our treatments work effectively for you.

Please reach out to us at socialmedia@goaptive.com so we can review your service history and create a plan that better fits your needs. Thank you for being part of the Aptive neighborhood and giving us the chance to improve.

-Jasmine

Rated 1 out of 5 stars

After 10 days from spray there were an…

After 10 days from spray there were an explosion of red spiders so I had to spray the entire outside of the house and all common hang it's of the back yards, my dog's were being bitten and I had to rush my girls to the Vets so at this point if I do the job my self at least I know it gets done with stronger chems that I have used for years, and after careful inspection by my wife she notice that even the cobwebs weren't sweeped away. So this was a trial that witch you guys failed.
Cancel my account ASAP.

September 6, 2025
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Reply from Aptive Pest Control - Bay Area

Hi there,

Thank you for sharing your experience. We’re very concerned to hear about the spider issue and that your pets were affected. The safety of our customers and their families, including pets, is always a top priority for Aptive, and it’s clear we fell short in this situation.

We want to make this right and understand exactly what happened with your service. Please reach out to us at socialmedia@goaptive.com so we can review your account, address your concerns, and assist with your cancellation request if that’s your preference. We appreciate you being part of the Aptive neighborhood and for giving us the chance to address this.

-Jasmine

Rated 5 out of 5 stars

The tech who applied the treatment on…

The tech who applied the treatment on 8/28/25 did a great job! I would like him to return for the next appointment.

August 29, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Yasuko,

Thank you for sharing your experience! We’re thrilled to hear that your service professional did a great job on 8/28/25. While we can’t always guarantee the same service professional for every visit, we will do our best to accommodate your request. At Aptive, we strive to provide consistent, reliable service, and we appreciate you being part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Great service

Antoine is careful to explain all the procedures and helpful, too.

September 18, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Gini,

Thank you for sharing your experience! We’re thrilled to hear that Antoine took the time to carefully explain all procedures and was helpful throughout the service. At Aptive, we pride ourselves on having knowledgeable and attentive service professionals who make sure our customers feel confident and informed. We appreciate you being part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Great attention to detail

Great attention to detail, great communication and full set of pictures for what was done.

September 18, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Lisa,

Thank you for sharing your feedback! We’re glad to hear our team provided thorough attention to detail, clear communication, and detailed pictures of the work completed. At Aptive, we strive to give our customers confidence and peace of mind in every service, and it’s great to know we delivered that for you. We appreciate you being part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

The technician was very kind

The technician was kind, courteous and asked questions about the needs of my property.

September 18, 2025
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Reply from Aptive Pest Control - Bay Area

Hi Noreen,

Thank you for sharing your feedback! We’re glad to hear that our service professional was kind, courteous, and took the time to ask about the specific needs of your property. At Aptive, we strive to provide service that is both professional and personalized, ensuring your home is comfortable and well cared for. We appreciate you being part of the Aptive community!

-Jasmine

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