Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Last service did damage to my property with no response from tech after two request Opened report on 800 number with commitment to hear back in 24-48 hours and at 72 called them back still with no... See more
Company replied
Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... See more
Company replied
Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recomme... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
472 Lindbergh Avenue, 94551, Livermore, California, United States
- 14158432163
We overthink pests so you don't have to.
4.3
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dustin did a great job
Dustin did a great job. He listened to our concerns and answered them.
October 22, 2025
Reply from Aptive Pest Control - Bay Area
Hi Harold,
Thank you for sharing your feedback! We’re thrilled to hear that Dustin did a great job and took the time to listen to your concerns and answer your questions. At Aptive, we pride ourselves on having service professionals who are attentive, knowledgeable, and focused on providing the best care for your home and yard.
We appreciate you being a part of the Aptive neighborhood!
-Jasmine
Showed up on time and did a great job.
October 27, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your experience. We’re glad to hear that our service professional arrived on time and provided great service. At Aptive, we strive to combine reliability with thorough, effective pest protection, and it’s wonderful to know we met your expectations. We appreciate you being a part of the Aptive neighborhood and trusting us to care for your home.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Jag,
Thank you for sharing your experience. We’re glad to hear that our service professional took the time to speak with you beforehand and ensure you were both on the same page about the service. At Aptive, clear communication and personalized care are key to the service we provide, and it’s wonderful to know this made a difference for you. We appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
The person who visited recently did…
The person who visited recently did treat my house extensively and communicated Via text explaining everything because I was not home. All your wirjers are kind, willing to help.
October 19, 2025
Reply from Aptive Pest Control - Bay Area
Hi Prima,
Thank you for sharing your feedback. We’re glad to hear that your recent service was thorough and that our service professional communicated clearly while you were away. At Aptive, we take pride in having team members who are kind, attentive, and ready to assist our customers in every way.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable, professional, and helpful service.
-Jasmine
this provider only interests in…
this provider only interests in collecting payment not commuting to customer at all
October 18, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your experience. At Aptive, we genuinely value every customer and aim to provide both reliable service and clear communication. I’m concerned to hear that your experience felt focused on payment rather than support, as that is not the experience we strive to provide.
I would like the opportunity to understand what happened and ensure your concerns are addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a resolution that reflects the high standard of service we aim to provide every Aptive customer.
We truly appreciate you being part of the Aptive community and hope to restore your confidence in our services.
-Jasmine
The tech was knowledgeable
The tech was knowledgeable. He was receptive to my directions and questions.
October 23, 2025
Reply from Aptive Pest Control - Bay Area
Hi Eleanor and Mike,
We’re thrilled to hear that your service professional was knowledgeable and attentive to your questions! At Aptive, we strive to provide service that is not only effective but also responsive to your needs. Thank you for sharing your experience and for being part of the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Barry,
We’re so glad to hear that our team has been doing a good job over the past year! At Aptive, we take pride in providing consistent, reliable service to keep your home protected. Thank you for being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Great communication !!
Great communication !!! When getting to my house starting the job and completing the job !!
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Ka'ana,
Thank you for sharing your feedback! We’re thrilled to hear that our team communicated clearly throughout the entire service and kept you informed from start to finish. At Aptive, we take pride in providing both effective pest control and a smooth, hassle-free experience for our customers. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Lacking proper long tool nozzle to dispense chemicals
Would prefer that The chemicals are not sprayed from a height ; instead using long direct muzzle that sprays close to area and avoids spread unnecessary on stuff near it.
October 21, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your preference for how treatments are applied. At Aptive, we always aim to provide effective pest control while being mindful of your home, surroundings, and comfort.
Your input helps us continue to refine our process and ensure our treatments are as precise and considerate as possible. Thank you for being a valued part of the Aptive neighborhood. We appreciate your trust in us and look forward to continuing to protect your home with care.
-Jasmine
Expert Service
After some confusion over the date of my service, Tucker provided a thorough pest control application to the outside of my house yesterday.
I appreciate receiving a text message a few minutes before the technician arrives; and, then being asked if I had other issues since making the appointment.
Photos of the areas treated are also helpful.
October 18, 2025
Reply from Aptive Pest Control - Bay Area
Hi Pamela,
We’re so glad to hear that Tucker was able to provide a thorough treatment and make the service process smooth for you! At Aptive, we strive to keep our customers informed, address any additional concerns, and provide photos so you can see the areas treated. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to protect your home.
-Jasmine
Thorough spraying
Do a good job cleaning cobwebs around property and spray all areas around house.
October 11, 2025
Reply from Aptive Pest Control - Bay Area
Hi Sharon,
We’re glad to hear that our team is doing a thorough job cleaning cobwebs and treating all areas around your home! At Aptive, we take pride in providing comprehensive pest control to keep your property protected and comfortable. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to serve you.
-Jasmine
Technician was helpful and polite
Technician was helpful and polite, did his job quickly and carefully.
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Margaret,
Thank you for sharing your experience! We’re glad to hear that our service professional was helpful, polite, and thorough while completing your service. At Aptive, we strive to provide service that is both efficient and attentive, and it’s wonderful to know our team met your expectations.
We truly appreciate you being a part of the Aptive neighborhood and allowing us to protect your home.
-Jasmine
Always have a good experience … Adrian…
Always have a good experience … Adrian was really helpful explaining what he was going to be doing and ask me if I had any concerns.
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Emma,
Thank you for sharing your experience! We’re thrilled to hear that Adrian took the time to explain the process and address any concerns you had. At Aptive, we strive to provide service that is both informative and attentive, and it’s wonderful to know our team made your visit a positive one.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Technician on time
Technician on time, helpful, and took care of roaches in bathroom first before spraying outside. Sometimes it’s hard to reschedule for either morning or afternoon
October 15, 2025
Reply from Aptive Pest Control - Bay Area
Hi Vicki,
Thank you for sharing your feedback! We’re glad to hear that our service professional was on time, helpful, and prioritized taking care of the roaches in your bathroom first. Providing thorough and efficient service is exactly what we strive for at Aptive.
We also understand that scheduling can sometimes be challenging. We appreciate your patience and will continue working to make appointment times as convenient as possible for you. Thank you for being a valued part of the Aptive neighborhood and allowing us to protect your home.
-Jasmine
Wonderful experience, I give the highest rating.
Ron at Aptive Pest Control was super professional. He went above and beyond and even noticed a new problem developing with ants and caught it just in time before it would have become a bigger problem. He took care and didn’t rush. He was meticulous and at the same time took great care to be friendly and personable. Ron is the exceptional kind of individual who should get promoted to the highest position because he possesses the valuable qualities that others can learn from in life and truly is a great human being . It’s admirable how he finds joy in his work and is a pleasant person to be around. He brings up the value of the company because of his excellence. He makes the world a better place. I would highly recommend Aptive due to my experience with Ron.
October 8, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
We’re so grateful for your thoughtful review! It’s wonderful to hear about your experience with Ron. He truly embodies the values we strive for at Aptive. His attention to detail, care for our customers, and friendly approach make a real difference, and we’re thrilled that he was able to catch the ant problem early and provide a thorough, personalized solution. Your kind words highlight exactly why we’re proud to have team members like Ron representing Aptive. Thank you for recommending us and for recognizing the care and dedication that our team brings to every home we serve.
-Jasmine
Reply from Aptive Pest Control - Bay Area
Hi Joe,
Thank you for sharing your feedback! We’re glad to hear that our communication met your expectations. At Aptive, we strive to keep our customers informed and confident throughout every step of the service process, and it’s great to know that came through in your experience.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Terrible technician and terrible job
The technician was feeble and physically unfit to do the job.
The tank was too heavy for his back.
He was afraid of spiders and allergic to chemicals he told me that
He was inconsiderate stepping out from the balcony to the light colour carpet and stained it.
He was in a hurry to complete the job to go for his next appointment.
He suggested for me to call back the office and arrange for another technician to come and finish the job.
October 9, 2025
Reply from Aptive Pest Control - Bay Area
Hi Elie,
Thank you for taking the time to share your experience. We sincerely apologize that your service did not meet the high standards we hold for our team at Aptive. What you described regarding the service professional's approach and the issues during your service is not reflective of the experience we aim to provide.
We take situations like this very seriously and would like the opportunity to review your account and make things right. Please reach out to us directly at socialmedia@goaptive.com so we can ensure the service is completed properly and address any concerns you have. Your feedback is important and helps us improve for every customer we serve.
-Jasmine
The technician answered all of my…
The technician answered all of my questions and was very thorough in his treatment of my home, both inside and out.
October 9, 2025
Reply from Aptive Pest Control - Bay Area
Hi Cathy,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was able to answer all your questions and provide thorough treatment both inside and outside your home. At Aptive, we pride ourselves on delivering knowledgeable, attentive, and professional service, and it’s wonderful to know our team met those standards for you. We truly appreciate you choosing Aptive and look forward to keeping your home comfortable and protected!
-Jasmine
Poor communication and incomplete service
Despite the fact that we specifically requested indoor treatment, the technician did not ring the doorbell when they arrived or even try to contact us about coming inside. So they did not address the issue we were having with ants inside the house.
September 30, 2025
Reply from Aptive Pest Control - Bay Area
Hi there,
Thank you for bringing this to our attention. I can see how disappointing it must have been to request indoor service and have that part of the treatment missed. That’s not the thorough and attentive experience we aim to provide at Aptive.
We’d like to make sure your home gets the complete service you requested and that the ant issue inside is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your account and schedule a follow-up visit as soon as possible. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
I called to cancel my pre scheduled…
I called to cancel my pre scheduled treatments and the service representative told me that I would have to call to schedule my next service. 2 days later, I had a service tech at my home telling me that he was unable to cancel my service appointment without being charged.
October 7, 2025
Reply from Aptive Pest Control - Bay Area
Hi Jennifer,
Thank you for sharing this with us. I can understand how frustrating that situation must have been, especially after you took the time to call ahead and cancel your upcoming treatment. It sounds like there was some miscommunication on our end between scheduling and your service professional, and that’s not the smooth experience we want for our customers.
I’ve shared your feedback with our team so we can review what happened and make sure this process is handled correctly moving forward. We’d like the chance to take a closer look and help make things right, so please reach out to us at socialmedia@goaptive.com. Thank you for being a part of the Aptive neighborhood, your experience helps us improve and serve our customers better every day.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.