Trinity was very respectful and professional. Everything about the treatment was explained thoroughly. We've used Aptive for many years. First in our home in NJ, and now here in SC. We discovered the... See more
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Great service always! On time, efficient, professional, friendly. We’ve tried other services, but this is the best!
They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
Company replied
Justin performed the service today. His timeliness and communications were excellent. He let me know when he'd be there and when he left. He followed up with a report.
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.5
Excellent
233 reviews
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Reply from Aptive Pest Control - Charlotte
Hi Carol,
Thank you for sharing this! We're so glad to hear that Bay is delivering the kind of detailed, attentive service we strive for at Aptive. It means a lot to know you’re seeing that care in action. We’ll be sure to pass along your kind words—Bay will really appreciate them! Thanks again for being a valued part of the Aptive family.
-Jasmine
Friendly, Professional and Efficient
Prompt service and always ring the doorbell and say hello when the service person arrives. Also, I like having the follow up pictures and service description detailing what has been done after the treatment has been completed.
June 3, 2025
Reply from Aptive Pest Control - Charlotte
Hi Holly,
We’re so glad to hear you appreciate the professionalism and care our team brings to every visit! At Aptive, we believe in clear communication and respect for your home, so ringing the doorbell and providing detailed follow-up with pictures is part of how we make sure you feel confident in our service. Thank you for sharing your experience—it means a lot to us, and we look forward to continuing to protect your home with the same attention to detail.
-Jasmine
Everything that was promised was…
Everything that was promised was delivered. Have not been having any bug issues at all since using this service.
June 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Scott,
We’re thrilled to hear that Aptive has delivered on our promises and that your home has been comfortable! Providing reliable, effective pest control is at the heart of what we do, and knowing you’re experiencing peace of mind means everything to us. Thanks for trusting Aptive to protect your home—we’re here whenever you need us!
-Jasmine
Great service
Have been using the service for about a year now. Always friendly and arrives as said. Keeps ticks away which was a huge problem.
May 31, 2025
Reply from Aptive Pest Control - Charlotte
Hi Sharon,
Thank you for trusting Aptive for the past year! We’re delighted to hear our team has been friendly, punctual, and effective—especially in keeping those pesky ticks at bay. Your comfort and safety are our top priorities, and we appreciate you being a valued part of the Aptive neighborhood. Looking forward to continuing to protect your home!
-Jasmine
Aptive lied about pricing, bait and switch. Lie about everything.
Aptive lied about pricing, bait and switch, lied about the services performed, lied about when you’d come back out because it was going to rain, then delayed enough that they came out late and on the schedule they wanted vs the schedule I was sold. Your reps had no idea what service I paid for. Kept trying to come in my house. So obviously I was oversold and paying more than needed.
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience — we’re truly disappointed to hear you feel let down by our service. We appreciate your candor, and we want you to know we take your concerns very seriously.
At Aptive, we aim for complete transparency, clear communication, and delivering the highest standard of care, and we’re sorry we fell short in your case. We’re especially concerned by your comments about pricing, scheduling, and the confusion surrounding your service — this is not the experience we want for any of our customers.
We would appreciate the opportunity to make things right. Please reach out directly at socialmedia@goaptive.com so we can go over your account, clarify what’s been done, and make sure you’re receiving the service you’re expecting. Your satisfaction is a top priority for us, and we’re committed to turning this around.
Thank you for choosing Aptive — we’re looking forward to addressing your concerns together.
-Jasmine
I love how Aptive remembers me.
When James came to do my yard he asked if there was anything specific that I would like done. I asked if it was in my file for snake away, he told me that it was in there and did I want the inside sprayed or just the outside. He explained what he was using and to keep any pets inside for 30 min.
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi Gale,
Thank you so much for sharing your experience! We're thrilled to hear that James took the time to walk you through the service, confirm your preferences, and explain everything clearly—including safety steps for your pets. That kind of attention to detail is exactly what we strive for at Aptive. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected and comfortable!
-Jasmine
Takes too much personal time to manage services
While I maintained the device for 2 years, it became ridiculous having to reschedule every appointment they schedule for me. My service level was supposed to schedule appointment every 30-60 days from March to October. I constantly had to reschedule to move my service further out because they kept making appointments for shorter intervals between services. This last time it had only been 3 weeks and they were trying to come and service my yard again. I couldn’t reschedule online because there were no appointments available in the next 2 weeks and there is no option to cancel online. I had to wait online for more than 20 minutes to talk to an actual person. I only had them treat the outside of our home. The 1 time I had them treat inside my dogs got sick (vomiting and diarrhea). All in all, just became too much of a hassle to change appointments so I wasn’t over paying to have my yard treated.
June 11, 2025
Reply from Aptive Pest Control - Charlotte
Hi Laura,
Thank you for taking the time to share your experience. We really appreciate your loyalty over the last two years and we’re truly sorry you’ve been left feeling frustrated and stressed by your service with us.
We completely understand your concerns — especially when it comes to repeated reschedules, difficulty navigating our scheduling process, and worries about your pets’ well-being after a treatment. Our aim at Aptive is to make pest control convenient, effective, and adaptable to your needs, and we fell short in delivering that for you.
We’re currently looking into our scheduling practices to make sure service intervals align with customer preferences and that reschedules can be made more easily online or by phone. We’re also reviewing our training and application procedures to help ease any worries about your pets’ health and to make sure we’re delivering the safest service possible.
If you'd be willing to connect directly, we’d appreciate the opportunity to make things right and see if there’s a way we can ease your concerns or find a solution that feels less frustrating for you. Please reach out at socialmedia@goaptive.com, and we’ll do everything we can to address your experience.
Thank you again for choosing Aptive — we truly value your business and your trust.
-Jasmine
Great service
We were very happy with our last service. The man in charge was very recently to ours needs and concerns. He was very thorough.
June 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Amber,
Thank you for sharing your experience! We’re glad to hear that our service professional was attentive to your needs and concerns and that the service was thorough. Providing personalized, effective care is what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of dedication.
-Jasmine
Technicians are always prompt and very…
Technicians are always prompt and very courteous as well as interested in my input
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi Todd,
Thank you for your thoughtful feedback! We're so glad to hear that our service professionals have been prompt, courteous, and attentive to your input. At Aptive, we believe great service means listening to our customers and treating every home with care and respect.
We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, personalized service.
-Jasmine
The technician arrived late
The technician arrived late, after we left the house and didn't stray much. We requested he stray certain areas, which he did not. We have cameras and could see what he was doing.
May 1, 2025
Reply from Aptive Pest Control - Charlotte
Hi Andrea,
Thank you for taking the time to share your experience — we’re truly sorry that we fell short of your expectations with your recent service.
At Aptive, we aim to provide thorough, reliable, and convenient care for all our customers, and we’re disappointed to hear that we missed the mark in your case. We completely understand your frustration — especially when you’re trusting us to address your pest concerns while you’re away — and we appreciate you bringing this to our attention.
We’d really value the opportunity to make things right. Please reach out directly to us at socialmedia@goaptive.com, and we’ll make sure to address your concerns, perform a follow-up service to treat all the areas you’re worried about, and work to align our service with your preferences. Our team is here to help, and we’re committed to delivering the high-caliber service you deserve.
Thank you for choosing Aptive — we appreciate your continued loyalty and understanding.
-Jasmine
Great service
The Adaptive team always checks in with me and responds quickly to any of my concerns.
May 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tracey,
Thank you for your kind words! We’re proud that our Aptive team consistently checks in and responds quickly to your concerns—that level of care and communication is very important to us. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to support you.
-Jasmine
They didn’t show up
They didn’t show up! And though I have been paying for “Pro” services over last 9 months— they rarely come inside to spray where I deal with insects and pests—-$100 to only come and take less than 5 minutes to spray the outside? I would never use or recommend Aptive to anyone
May 22, 2025
Reply from Aptive Pest Control - Charlotte
Hi Shobha and Saras,
Thank you for sharing your experience — we’re truly sorry that you feel let down by your service with Aptive.
We know that a big part of choosing Aptive is trusting us to keep your home comfortable, and we’re disappointed we fell short of delivering that for you. It’s completely reasonable to be frustrated when a scheduled visit is missed and when you’re not seeing the results you expected — especially after many months of service.
At Aptive, we aim for a comprehensive approach to pest control, and that includes addressing issues both inside and outside your home. Our team is trained to treat key entry points and sheltered spaces where pests may reside — but we want to make sure you’re completely satisfied with the coverage you’re receiving.
We’d appreciate the opportunity to make things right. Please reach out to us directly at socialmedia@goaptive.com. We can get a follow-up visit scheduled to address your concerns and make sure you’re getting the value you deserve from your service.
Thank you for choosing Aptive — we’re looking forward to turning your experience around.
-Jasmine
Austin is an excellent technician and…
Austin is an excellent technician and has been very attentive to my concerns. Not to mention the pest control has been outstanding except for a few small ants they treated, we've never seen any other pests.
June 4, 2025
Reply from Aptive Pest Control - Charlotte
Hi Edward,
Thanks so much for your kind words! We're thrilled to hear that Austin has been attentive and that you have noticed a difference since starting your Aptive pest control journey -- except for those pesky ants! We'll make sure to keep a close eye on those and continue working to keep your home comfortable and protected. We really appreciate you being part of the Aptive family!
-Jasmine
Save your money and aggrivation…
This company's service simply does not work. It's expensive, and they pressure you into signing a two-year contract. I would never recommend Aptive.
May 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
We're really sorry to hear that your experience with Aptive hasn’t met your expectations. We truly value your feedback, and we understand how frustrating it must feel to invest in a service and not see the results you hoped for. Our goal is always to deliver quality pest control backed by responsive and reliable care. If there’s any chance to take a closer look at your situation or discuss how we can make this right, we’d appreciate the opportunity. Please feel free to reach out to us at socialmedia@goaptive.com. Your satisfaction matters, and so does your trust.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you so much for noticing! Going above and beyond is what we strive for every day at Aptive, and it’s wonderful to hear that it made a difference for you. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
The Service Technicians are Fantastic
The techs. Alex is wonderful. He is professional, timely, and courteous. He always goes the extra mile to ensure a thorough inspection of the property is completed and all questions and concerns are answered. I'm always happy to see Alex come to our home.
May 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Donna,
Thank you so much for sharing this! We’re beyond lucky to have Alex on the Aptive team—he truly embodies the care and professionalism we strive to deliver with every visit. It means a lot to hear that his thoroughness and commitment to your home’s protection have made such a positive impression. We'll be sure to pass along your kind words to him! Thanks again for being a valued part of the Aptive family—we love showing up for customers like you.
-Jasmine
Unobtrusive in their work.
May 20, 2025
Reply from Aptive Pest Control - Charlotte
Hi Alison,
Thanks so much for the feedback! At Aptive, we aim to provide thorough, effective service while respecting your space, so it’s great to hear that came through. We’re glad to have you in the neighborhood and appreciate the opportunity to protect your home!
-Jasmine
Alex is the best
Alex is the best. His customer service is top notch. He is respectful, polite and knowledgeable
May 19, 2025
Reply from Aptive Pest Control - Charlotte
Hi Keyana,
Thank you for highlighting Alex’s outstanding service! We’re so proud to have him on the Aptive team—his respect, politeness, and knowledge truly make a difference in our customers’ experience. It means a lot to us that you noticed, and we’re grateful to have you as part of the Aptive family. We look forward to continuing to provide you with top-notch care!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Marshall,
Thank you for sharing your feedback with us. At Aptive, we truly value every customer and aim to provide friendly, helpful service at every step. I'm sorry to hear that your experience with our customer service didn't reflect that standard. We appreciate you bringing this to our attention, and we're committed to making improvements so every interaction feels welcoming and supportive. If you'd like to share more details or give us another chance, please reach out at socialmedia@goaptive.com -- we're here to help and ensure you feel valued as part of the Aptive family.
-Jasmine
The way they worked with my schedule…
The way they worked with my schedule and the willingness to also work with my budget!
May 14, 2025
Reply from Aptive Pest Control - Charlotte
Hi Linda,
Thanks so much for sharing your experience! At Aptive, we know how important it is to fit pest control into your busy life and budget, so we're glad to hear our team could make that happen for you. We appreciate you trusting us to help protect your home and look forward to continuing to provide service that works for you. If you ever need anything, just let us know!
-Jasmine
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