They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
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See what reviewers are saying
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
Company replied
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
The service techs always text me to let me know when they will arrive. They arrive on time. They ask about any problem areas I have noticed and we agree on a plan of action. The techs are professional... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
208 reviews
Asks customers to review
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I love how Aptive remembers me.
When James came to do my yard he asked if there was anything specific that I would like done. I asked if it was in my file for snake away, he told me that it was in there and did I want the inside sprayed or just the outside. He explained what he was using and to keep any pets inside for 30 min.
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi Gale,
Thank you so much for sharing your experience! We're thrilled to hear that James took the time to walk you through the service, confirm your preferences, and explain everything clearly—including safety steps for your pets. That kind of attention to detail is exactly what we strive for at Aptive. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected and comfortable!
-Jasmine
Takes too much personal time to manage services
While I maintained the device for 2 years, it became ridiculous having to reschedule every appointment they schedule for me. My service level was supposed to schedule appointment every 30-60 days from March to October. I constantly had to reschedule to move my service further out because they kept making appointments for shorter intervals between services. This last time it had only been 3 weeks and they were trying to come and service my yard again. I couldn’t reschedule online because there were no appointments available in the next 2 weeks and there is no option to cancel online. I had to wait online for more than 20 minutes to talk to an actual person. I only had them treat the outside of our home. The 1 time I had them treat inside my dogs got sick (vomiting and diarrhea). All in all, just became too much of a hassle to change appointments so I wasn’t over paying to have my yard treated.
June 11, 2025
Reply from Aptive Pest Control - Charlotte
Hi Laura,
Thank you for taking the time to share your experience. We really appreciate your loyalty over the last two years and we’re truly sorry you’ve been left feeling frustrated and stressed by your service with us.
We completely understand your concerns — especially when it comes to repeated reschedules, difficulty navigating our scheduling process, and worries about your pets’ well-being after a treatment. Our aim at Aptive is to make pest control convenient, effective, and adaptable to your needs, and we fell short in delivering that for you.
We’re currently looking into our scheduling practices to make sure service intervals align with customer preferences and that reschedules can be made more easily online or by phone. We’re also reviewing our training and application procedures to help ease any worries about your pets’ health and to make sure we’re delivering the safest service possible.
If you'd be willing to connect directly, we’d appreciate the opportunity to make things right and see if there’s a way we can ease your concerns or find a solution that feels less frustrating for you. Please reach out at socialmedia@goaptive.com, and we’ll do everything we can to address your experience.
Thank you again for choosing Aptive — we truly value your business and your trust.
-Jasmine
Great service
We were very happy with our last service. The man in charge was very recently to ours needs and concerns. He was very thorough.
June 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Amber,
Thank you for sharing your experience! We’re glad to hear that our service professional was attentive to your needs and concerns and that the service was thorough. Providing personalized, effective care is what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of dedication.
-Jasmine
Technicians are always prompt and very…
Technicians are always prompt and very courteous as well as interested in my input
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi Todd,
Thank you for your thoughtful feedback! We're so glad to hear that our service professionals have been prompt, courteous, and attentive to your input. At Aptive, we believe great service means listening to our customers and treating every home with care and respect.
We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, personalized service.
-Jasmine
The technician arrived late
The technician arrived late, after we left the house and didn't stray much. We requested he stray certain areas, which he did not. We have cameras and could see what he was doing.
May 1, 2025
Reply from Aptive Pest Control - Charlotte
Hi Andrea,
Thank you for taking the time to share your experience — we’re truly sorry that we fell short of your expectations with your recent service.
At Aptive, we aim to provide thorough, reliable, and convenient care for all our customers, and we’re disappointed to hear that we missed the mark in your case. We completely understand your frustration — especially when you’re trusting us to address your pest concerns while you’re away — and we appreciate you bringing this to our attention.
We’d really value the opportunity to make things right. Please reach out directly to us at socialmedia@goaptive.com, and we’ll make sure to address your concerns, perform a follow-up service to treat all the areas you’re worried about, and work to align our service with your preferences. Our team is here to help, and we’re committed to delivering the high-caliber service you deserve.
Thank you for choosing Aptive — we appreciate your continued loyalty and understanding.
-Jasmine
Great service
The Adaptive team always checks in with me and responds quickly to any of my concerns.
May 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tracey,
Thank you for your kind words! We’re proud that our Aptive team consistently checks in and responds quickly to your concerns—that level of care and communication is very important to us. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to support you.
-Jasmine
They didn’t show up
They didn’t show up! And though I have been paying for “Pro” services over last 9 months— they rarely come inside to spray where I deal with insects and pests—-$100 to only come and take less than 5 minutes to spray the outside? I would never use or recommend Aptive to anyone
May 22, 2025
Reply from Aptive Pest Control - Charlotte
Hi Shobha and Saras,
Thank you for sharing your experience — we’re truly sorry that you feel let down by your service with Aptive.
We know that a big part of choosing Aptive is trusting us to keep your home comfortable, and we’re disappointed we fell short of delivering that for you. It’s completely reasonable to be frustrated when a scheduled visit is missed and when you’re not seeing the results you expected — especially after many months of service.
At Aptive, we aim for a comprehensive approach to pest control, and that includes addressing issues both inside and outside your home. Our team is trained to treat key entry points and sheltered spaces where pests may reside — but we want to make sure you’re completely satisfied with the coverage you’re receiving.
We’d appreciate the opportunity to make things right. Please reach out to us directly at socialmedia@goaptive.com. We can get a follow-up visit scheduled to address your concerns and make sure you’re getting the value you deserve from your service.
Thank you for choosing Aptive — we’re looking forward to turning your experience around.
-Jasmine
Austin is an excellent technician and…
Austin is an excellent technician and has been very attentive to my concerns. Not to mention the pest control has been outstanding except for a few small ants they treated, we've never seen any other pests.
June 4, 2025
Reply from Aptive Pest Control - Charlotte
Hi Edward,
Thanks so much for your kind words! We're thrilled to hear that Austin has been attentive and that you have noticed a difference since starting your Aptive pest control journey -- except for those pesky ants! We'll make sure to keep a close eye on those and continue working to keep your home comfortable and protected. We really appreciate you being part of the Aptive family!
-Jasmine
Save your money and aggrivation…
This company's service simply does not work. It's expensive, and they pressure you into signing a two-year contract. I would never recommend Aptive.
May 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
We're really sorry to hear that your experience with Aptive hasn’t met your expectations. We truly value your feedback, and we understand how frustrating it must feel to invest in a service and not see the results you hoped for. Our goal is always to deliver quality pest control backed by responsive and reliable care. If there’s any chance to take a closer look at your situation or discuss how we can make this right, we’d appreciate the opportunity. Please feel free to reach out to us at socialmedia@goaptive.com. Your satisfaction matters, and so does your trust.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you so much for noticing! Going above and beyond is what we strive for every day at Aptive, and it’s wonderful to hear that it made a difference for you. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
The Service Technicians are Fantastic
The techs. Alex is wonderful. He is professional, timely, and courteous. He always goes the extra mile to ensure a thorough inspection of the property is completed and all questions and concerns are answered. I'm always happy to see Alex come to our home.
May 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Donna,
Thank you so much for sharing this! We’re beyond lucky to have Alex on the Aptive team—he truly embodies the care and professionalism we strive to deliver with every visit. It means a lot to hear that his thoroughness and commitment to your home’s protection have made such a positive impression. We'll be sure to pass along your kind words to him! Thanks again for being a valued part of the Aptive family—we love showing up for customers like you.
-Jasmine
Unobtrusive in their work.
May 20, 2025
Reply from Aptive Pest Control - Charlotte
Hi Alison,
Thanks so much for the feedback! At Aptive, we aim to provide thorough, effective service while respecting your space, so it’s great to hear that came through. We’re glad to have you in the neighborhood and appreciate the opportunity to protect your home!
-Jasmine
Alex is the best
Alex is the best. His customer service is top notch. He is respectful, polite and knowledgeable
May 19, 2025
Reply from Aptive Pest Control - Charlotte
Hi Keyana,
Thank you for highlighting Alex’s outstanding service! We’re so proud to have him on the Aptive team—his respect, politeness, and knowledge truly make a difference in our customers’ experience. It means a lot to us that you noticed, and we’re grateful to have you as part of the Aptive family. We look forward to continuing to provide you with top-notch care!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Marshall,
Thank you for sharing your feedback with us. At Aptive, we truly value every customer and aim to provide friendly, helpful service at every step. I'm sorry to hear that your experience with our customer service didn't reflect that standard. We appreciate you bringing this to our attention, and we're committed to making improvements so every interaction feels welcoming and supportive. If you'd like to share more details or give us another chance, please reach out at socialmedia@goaptive.com -- we're here to help and ensure you feel valued as part of the Aptive family.
-Jasmine
The way they worked with my schedule…
The way they worked with my schedule and the willingness to also work with my budget!
May 14, 2025
Reply from Aptive Pest Control - Charlotte
Hi Linda,
Thanks so much for sharing your experience! At Aptive, we know how important it is to fit pest control into your busy life and budget, so we're glad to hear our team could make that happen for you. We appreciate you trusting us to help protect your home and look forward to continuing to provide service that works for you. If you ever need anything, just let us know!
-Jasmine
No Love for the military
I was told by your sales men that because I’m in a military if I ever had to leave my home that I would not have to pay a cancellation fee fee because all I have to do is provide provide a copy of my orders to your organization.
I had the footage on my ring doorbell, but unfortunately, a year later I’m not able to pull up the guy actually saying that your company would honor military having to leave.
Yes, I can read a contract and it says that I would have to pay a cancellation fee, but I would not have signed up for your company being in the military, knowing that I can leave within six months to a year without some type of guarantee. Lesson learned on my end.
Fast-forward a year later, I sent an email requesting information on how to cancel my account and I got charged a cancellation fee before I was ready to cancel. So not only was I charged a cancellation fee. I also had to pay the monthly fee and I got no bug service so I was out almost 300+ dollars and when I call and talk to your rep, the only thing I got was attitude, and I will never use your product again and I will tell every single one of my military friends that are PCS seem to areas where you all have service to never use you.
March 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi Andre,
Thank you for taking the time to share your experience with us. As a service member, you deserve to be treated with respect and transparency—and we’re genuinely sorry to hear that your experience with Aptive didn’t reflect that. While we do have policies in place regarding contract terms, it’s clear there was a serious disconnect between what was communicated during the initial visit and what actually occurred later.
We especially regret that your attempt to cancel led to unexpected charges, and that your interaction with our team didn’t feel supportive. That’s not the kind of service we aim to deliver—especially to someone who serves our country. Your feedback is not being taken lightly, and we’d appreciate the opportunity to review this further and make things right where we can.
If you're open to it, we’d like to connect directly to revisit your account details and see what resolution may still be possible. You can reach us at socialmedia@goaptive.com, and we’ll make sure you’re heard by the right team.
-Jasmine
On my previous visit
On my previous visit, I had asked for a mosquito be put outside in a tree in our backyard near the lake. The guy who came said that it was too early for mosquitos and didn’t put one up. I told him that I had already seen some on my deck. So when he came this time, I asked again for the mosquitos thing. He said they were changing this product and some sprayers had these but he didn't have any. So my business isn’t important????? He said he would spray around the outside of the house. The next time I looked outside, he was gone.
Service men need to have a sheet that they will out with arrival time and time he is leaving and jobs he actually did and hand each homeowner a copy of the sheet. He was supposed to call me when he was to come to my house, but he didn’t.
May 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Connie,
Thank you for taking the time to share your experience with us. We completely understand your frustration and want you to know your concerns are absolutely valid—and your business is important to us. At Aptive, our goal is to provide service that not only protects your home but also leaves you feeling confident and cared for.
We’re sorry to hear there was a lack of follow-through regarding the mosquito treatment and communication during your visit. We appreciate you pointing out the gap in the process—details like providing better time tracking and confirming completed tasks are the kind of feedback that help us grow and serve you better.
We're reviewing this internally to ensure a more consistent and respectful experience moving forward. If you're open to it, we'd love to reconnect and make this right. Please reach out to us at socialmedia@goaptive.com. Thank you again for being part of the Aptive family—we’re committed to earning back your confidence.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Craig,
Thanks so much for the shoutout! We're thrilled to hear our Aptive service professional made a great impression. It's always our goal to deliver not just quality pest control, but a friendly and seamless experience from start to finish. We appreciate you being a part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Jordan,
We’re really sorry to hear that your experience has left you feeling this way. That’s never how we want any customer to feel about Aptive. We’re committed to being transparent and delivering reliable, high-quality service, and if anything about your experience felt misleading or disappointing, we truly want to understand what happened and make it right.
If you're open to it, we'd love the chance to look into your account details and work toward a resolution that feels fair. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Your feedback matters to us, and we appreciate you bringing this to our attention.
-Jasmine
Run The Other Way
This is by far the worst exterminating company we have ever had. From the very beginning it was based on lies. I am sorry to say that we feel as if we were hit by scammers trying to get out of a contact that we weren’t shown- only by word of mouth. They begin by saying your first month is at a reduced rate just for signing up for a year. If you cancel early there is a hefty fee. When you think the year is finally up they say you still owe another month, so you actually pay 13 months. They don’t fulfill their end of what is voiced by word of mouth. I tried to access the actual contract online and was unsuccessful. It was very hard to get in touch with someone in authority. I ended up writing a letter and mailing to an address I found online. It was a horrible year. I was with Orkin for for approximately 14 years and didn’t pay half of what I gave ten and acquired much better service. The service started on April 30, 2024. We made 12 consecutive payments till April, 2025 and another deduction took place on May 2, 2025 which made 13 payments. That was not in our verbal agreement. We weren't even told about a contract until we tried to end our year and was told if we cancel early we have to pay extra fees. We have been told that this will be the final deduction. Praise God. You were told throughout the year that we were not satisfied but did not care, so reconciliation will not happen now. You had a year to make good your word. God knows the truth about this whole situation.
April 29, 2025
Reply from Aptive Pest Control - Charlotte
Hi Patricia,
Thank you for sharing your experience, and we’re truly sorry to hear that your time with Aptive didn’t meet your expectations. We deeply regret any confusion around your contract and the service provided, as that’s certainly not the experience we aim to create for our customers. Transparency and clear communication are very important to us, and it’s concerning to hear that you felt misinformed.
We would like the opportunity to address your concerns and clarify any misunderstandings. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, answer your questions, and work toward a resolution. Your satisfaction is important, and we truly want to make things right.
We value your feedback, as it helps us improve and better serve our customers moving forward. We hope to have the chance to turn this experience around for you.
-Jasmine
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