They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
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See what reviewers are saying
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
Company replied
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
The service techs always text me to let me know when they will arrive. They arrive on time. They ask about any problem areas I have noticed and we agree on a plan of action. The techs are professional... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
208 reviews
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Aptive always communicates prior to…
Aptive always communicates prior to arrival and post servicing with pictures. Very helpful to see this when not home.
July 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for your kind words! We’re so glad to hear that our communication before and after service, along with the photos, has been helpful—especially when you’re not home. At Aptive, we want you to feel confident and informed every step of the way. We truly appreciate you being part of the Aptive family and look forward to continuing to serve you!
-Jasmine
Great team in charlotte
The territory manager is really great and when I ran into issues he reached out and resolved it asap.
July 22, 2025
Reply from Aptive Pest Control - Charlotte
Hi Theo,
Thank you for sharing your experience! We're so glad to hear that your Territory Manager stepped in and resolved things quickly—that kind of care and responsiveness is exactly what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and are always here to ensure your service continues to meet your expectations.
-Jasmine
The service has been consistent for the…
The service has been consistent for the we have contracted with them, good work.
July 20, 2025
Reply from Aptive Pest Control - Charlotte
Hi Mark,
Thank you for your feedback! We’re pleased to hear that you’ve experienced consistent service since partnering with Aptive. Delivering reliable, high-quality work is a priority for us, and your satisfaction means a lot.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with dependable service.
-Jasmine
I'm not seeing a lot of bugs
I'm not seeing a lot of bugs, so what ever they are doing it must be right. I would like to see less 🪰
July 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Queen,
Thank you for sharing your feedback! We’re glad to hear you’re seeing fewer bugs—that’s exactly what we aim for at Aptive Environmental. We also understand wanting to see even fewer pests, and we’d love the chance to review your treatment plan to ensure we’re doing everything possible to meet your expectations.
Please feel free to reach out to us at socialmedia@goaptive.com so we can work with you directly to fine-tune your service.
We truly appreciate you being part of the Aptive family and look forward to helping keep your home comfortable.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Cynthia,
Thanks for the kind words! We're so glad to hear you had a great experience with your Aptive service professional. We’re proud to have a team that truly cares about delivering top-quality service, and it’s awesome to know that came through during your visit. Thanks for choosing Aptive—we’re grateful to have you with us!
-Jasmine
3 of last 4 times technician didn’t…
3 of last 4 times technician didn’t show up on day they said they would. Service is not very effective for ants and mosquitoes
July 15, 2025
Reply from Aptive Pest Control - Charlotte
Hi David,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by missed appointments and ineffective treatments. At Aptive Environmental, we strive to provide timely, reliable service and effective pest control solutions, so it’s disappointing to hear we missed the mark for you.
We take your concerns seriously and would appreciate the opportunity to review your account and make things right. Please reach out to us at socialmedia@goaptive.com so we can schedule a priority no-cost reservice and ensure you’re receiving the quality care you deserve.
Thank you for being part of the Aptive neighborhood. We’re committed to improving your experience and restoring your trust.
-Jasmine
My only problem with Aptive is that…
My only problem with Aptive is that they never come while I’m home. It would be great if you could choose the day and time they came so they could do the inside of my home.
July 2, 2025
Reply from Aptive Pest Control - Charlotte
Hi James,
Thank you so much for sharing your feedback with us. We completely understand how important it is to have service done at a time that works best for you—especially when it involves treating the inside of your home.
At Aptive, we strive to be as flexible as possible, and we recognize that the current scheduling system doesn’t always allow for choosing exact days or times. Your suggestion is valuable, and we’re continuously exploring ways to improve appointment options to better accommodate your needs.
In the meantime, if you’d like to discuss scheduling options or have any specific preferences for your next visit, please feel free to reach out to us directly at socialmedia@goaptive.com. We want to make sure you feel fully comfortable and confident with every treatment.
Thanks again for being part of the Aptive community—we truly appreciate your trust and look forward to providing you with the best service possible.
-Jasmine
I’ve had a great experience with…
I’ve had a great experience with Adaptive Pest Control. Every associate who came out to treat my property was consistently friendly, knowledgeable, and courteous. They always took the time to explain what they were doing, answered all of my questions thoroughly, and let me know what to expect in the days following each treatment.
They’re also incredibly prompt and professional—always giving a heads-up with a text or phone call before arriving, and even ringing the doorbell both before and after completing the service. It’s clear they take pride in their work and value clear communication. Highly recommend!
July 2, 2025
Reply from Aptive Pest Control - Charlotte
Hi Justyna,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that your experience with Aptive has been consistently positive—from the professionalism and friendliness of our team to the clear communication and thorough service. It means a lot to us that you feel informed and cared for during every visit. We're proud to have you as part of the Aptive family and truly appreciate your recommendation!
-Jasmine
Always polite while they are here
Always polite while they are here. Remind me prior to treatment, text before the come. Do a good job.
June 26, 2025
Reply from Aptive Pest Control - Charlotte
Hi Sandy,
Thank you for taking the time to share your experience! We’re glad to hear our team’s politeness and communication stand out, from reminders to treatment updates. At Aptive, we strive to make every visit smooth and effective, so it’s great to know we’re hitting the mark. We truly appreciate your trust in us to protect your home and look forward to continuing to serve you.
-Jasmine
They have a habit of cancellibg or…
They have a habit of cancellibg or changing your appt times with out notifying you. Also their fireant treatments are not very effective.
June 27, 2025
Reply from Aptive Pest Control - Charlotte
Hi Terry,
Thank you for sharing your feedback with us. We're truly sorry to hear about the frustration with scheduling and the fire ant treatments not meeting expectations. At Aptive, clear communication and effective service are priorities, so it’s concerning to learn we may have fallen short in both areas. We’d love the chance to make this right—if you can reach out to us at socialmedia@goaptive.com with your service address, we’ll review your account, address the scheduling concerns, and arrange a reservice to target the fire ant issue more effectively. We appreciate you bringing this to our attention and are committed to providing the reliable, results-driven experience you expect from Aptive.
-Jasmine
Your last technician went to the wrong…
Your last technician went to the wrong address and never contacted me regarding my service. He sent me a text message with a picture of a house across the street that he serviced. I replied with no answer back. Please advise
Regards
Todd whitley
June 19, 2025
Reply from Aptive Pest Control - Charlotte
Hi Todd,
Thank you for bringing this to our attention. We sincerely apologize for the confusion and the lack of communication you experienced with your recent service. This is not the level of care we aim to provide at Aptive.
We understand how frustrating it must have been to have your appointment missed without proper notice, and we want to make it right. Please reach out to us at socialmedia@goaptive.com or provide your preferred contact method, so we can promptly reschedule your service and ensure everything is handled thoroughly.
We appreciate your patience and the opportunity to restore your confidence in Aptive’s service.
-Jasmine
Controls the ants well
Controls the ants well. The mosquito traps are not effective at all. I would like to see you expand your menu of pests that you kill, such as large roaches and carpenter ants. Im going to have to call another company for that and I don’t want to be using two companies. I need one to do it all.
June 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Keith,
Thanks for sharing your feedback. We're glad to hear the ant control is working well, but we understand your concerns about the mosquito traps and the need for more comprehensive coverage. It’s frustrating to feel like you need two companies just to get the job done.
At Aptive, we’re always working to improve and expand our services, and feedback like yours is incredibly valuable. While there are some limitations to what we currently treat, we’d love to review your concerns and see how we can better support your needs.
Feel free to reach out at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Detailed Excellent Customer Service
Excellent customer service with a keen sense for detail.
June 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Brian,
Thank you for your thoughtful feedback! We’re delighted to hear that you’ve experienced excellent customer service with attention to detail. At Aptive, we believe that every detail matters when it comes to protecting your home and providing the best possible experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to deliver the high standard of service you deserve.
-Jasmine
My experience wasn't what you would…
My experience wasn't what you would call great. Either the product doesn't really work or the people they have hired don't know how or really where to apply the product. Probably a lot of both. I will be happy when my contract runs out in July.
June 17, 2025
Reply from Aptive Pest Control - Charlotte
Hi Geoff,
Thank you for your honest feedback. We’re sorry to hear your experience hasn’t met expectations—that’s not the level of service we aim to deliver at Aptive. Whether it’s the product performance or how it’s being applied, you deserve a solution that actually works and gives you peace of mind.
We’d really appreciate the chance to review your account and see how we can make things right before your contract ends in July. If you’re open to it, please reach out to our team at socialmedia@goaptive.com so we can better understand what’s been going on and try to improve your experience.
Thank you again for being part of the Aptive community—we take your concerns seriously and are here to help.
-Jasmine
Scheduling is a major pain
Scheduling is a major pain, they tell you when they're coming and burden the customer with rescheduling if it's not a good time, instead of asking when the customer is available to be home. And sometimes they say they're coming and despite you waiting all day for them, they don't show at all and don't apologize or explain. No respect for customer's time. If they do show up, service is good.
June 9, 2025
Reply from Aptive Pest Control - Charlotte
Hi Ted,
Thank you for your honest feedback and for recognizing the quality of our service when we do arrive. We completely understand how important your time is, and it’s clear we missed the mark in coordinating appointments in a way that works best for you.
At Aptive, we strive to make scheduling smooth and respectful of our customers’ busy lives, so hearing about these frustrations is valuable. We’re sorry for any inconvenience caused by missed visits or lack of communication, and we appreciate you bringing this to our attention.
We’re committed to improving this process and would welcome the opportunity to make things right. Please feel free to reach out directly at socialmedia@goaptive.com if you’d like us to review your account and find a better way to coordinate your service.
Thanks for being part of the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Carol,
Thank you for sharing this! We're so glad to hear that Bay is delivering the kind of detailed, attentive service we strive for at Aptive. It means a lot to know you’re seeing that care in action. We’ll be sure to pass along your kind words—Bay will really appreciate them! Thanks again for being a valued part of the Aptive family.
-Jasmine
Friendly, Professional and Efficient
Prompt service and always ring the doorbell and say hello when the service person arrives. Also, I like having the follow up pictures and service description detailing what has been done after the treatment has been completed.
June 3, 2025
Reply from Aptive Pest Control - Charlotte
Hi Holly,
We’re so glad to hear you appreciate the professionalism and care our team brings to every visit! At Aptive, we believe in clear communication and respect for your home, so ringing the doorbell and providing detailed follow-up with pictures is part of how we make sure you feel confident in our service. Thank you for sharing your experience—it means a lot to us, and we look forward to continuing to protect your home with the same attention to detail.
-Jasmine
Everything that was promised was…
Everything that was promised was delivered. Have not been having any bug issues at all since using this service.
June 10, 2025
Reply from Aptive Pest Control - Charlotte
Hi Scott,
We’re thrilled to hear that Aptive has delivered on our promises and that your home has been comfortable! Providing reliable, effective pest control is at the heart of what we do, and knowing you’re experiencing peace of mind means everything to us. Thanks for trusting Aptive to protect your home—we’re here whenever you need us!
-Jasmine
Great service
Have been using the service for about a year now. Always friendly and arrives as said. Keeps ticks away which was a huge problem.
May 31, 2025
Reply from Aptive Pest Control - Charlotte
Hi Sharon,
Thank you for trusting Aptive for the past year! We’re delighted to hear our team has been friendly, punctual, and effective—especially in keeping those pesky ticks at bay. Your comfort and safety are our top priorities, and we appreciate you being a valued part of the Aptive neighborhood. Looking forward to continuing to protect your home!
-Jasmine
Aptive lied about pricing, bait and switch. Lie about everything.
Aptive lied about pricing, bait and switch, lied about the services performed, lied about when you’d come back out because it was going to rain, then delayed enough that they came out late and on the schedule they wanted vs the schedule I was sold. Your reps had no idea what service I paid for. Kept trying to come in my house. So obviously I was oversold and paying more than needed.
May 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience — we’re truly disappointed to hear you feel let down by our service. We appreciate your candor, and we want you to know we take your concerns very seriously.
At Aptive, we aim for complete transparency, clear communication, and delivering the highest standard of care, and we’re sorry we fell short in your case. We’re especially concerned by your comments about pricing, scheduling, and the confusion surrounding your service — this is not the experience we want for any of our customers.
We would appreciate the opportunity to make things right. Please reach out directly at socialmedia@goaptive.com so we can go over your account, clarify what’s been done, and make sure you’re receiving the service you’re expecting. Your satisfaction is a top priority for us, and we’re committed to turning this around.
Thank you for choosing Aptive — we’re looking forward to addressing your concerns together.
-Jasmine
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