They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
Company replied
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See what reviewers are saying
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
Company replied
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
The service techs always text me to let me know when they will arrive. They arrive on time. They ask about any problem areas I have noticed and we agree on a plan of action. The techs are professional... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
208 reviews
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It's working
I've been with the company for a few years and we are finally resolving my issues.
September 20, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your feedback! We’re glad to hear that we’re finally resolving the issues you’ve experienced. At Aptive, we take pride in providing thorough, attentive, and effective pest control while ensuring our clients’ concerns are addressed.
We truly appreciate your trust in Aptive over the years and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Tech was only here for 5 to 10 minutes
Tech was only here for 5 to 10 minutes. He told me roaches were coming from oak tree in back yard and there was a pile of sticks beside it. I ask him to go ahead and spray all the rooms. He only squirted in a couple of spots. I had all requested the outside to be retreated. He told me he didn’t have an order for that. He said he could throw something out at the tree. He was gone when I looked out. Disappointed innsetvice
September 26, 2025
Reply from Aptive Pest Control - Charlotte
Hi Charlotte,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. At Aptive, we strive to provide thorough, effective service, and it’s clear we fell short during this visit.
We understand how frustrating it is when service doesn’t meet expectations, especially when you requested additional indoor and outdoor treatments. We would like the opportunity to review your account, ensure your service instructions are clearly communicated, and schedule a follow-up visit to address the areas that were missed. Please reach out to us directly at socialmedia@goaptive.com so we can make this right. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
Monthly Control
I'm reviewing for my mom, who dosen't use email. Or text. The service was kind enough to leave here a voice message on her phone.
September 13, 2025
Reply from Aptive Pest Control - Charlotte
Hi Shirley,
Thank you for taking the time to share this feedback. We’re glad to hear that our team was able to accommodate your mom by leaving a voice message. At Aptive, we strive to communicate in ways that are most convenient for our clients and ensure everyone stays informed about their service.
We appreciate your kind words and the opportunity to provide reliable and accessible pest control. If there’s ever anything else we can do to make the service experience even easier for your mom, please don’t hesitate to reach out.
-Jasmine
Aptive service was terrible this time…
Aptive service was terrible this time and on top of that your technician that calls himself Goose just treated my front yard only and got on his truck and left. I have him on camera. I will be canceling my subscription asap. This is my second review, I don’t know if Aptive are reading them are just don’t care and that is sad.
September 18, 2025
Reply from Aptive Pest Control - Charlotte
Hi Jeffery,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues with your recent service, and we completely understand your frustration. This is not the level of service we aim to provide at Aptive, and we take your concerns seriously.
We’d like the opportunity to review your account and the service performed so we can make this right. Please reach out to us at socialmedia@goaptive.com at your earliest convenience so we can address the missed areas, clarify what happened, and ensure you receive the thorough service you expect from Aptive.
We appreciate you being part of the Aptive neighborhood and hope we can restore your confidence in our team and service.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Javier,
Thank you for sharing your feedback. We’re glad to hear that our team provided clear communication. At Aptive, keeping our customers informed while delivering reliable and effective pest control is always a top priority.
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Art,
Thank you for sharing your experience. We’re thrilled to hear that our service professional was pleasant, knowledgeable, and attentive to your needs. At Aptive, we strive to provide service that is both effective and personable, and we’re glad that came through during your visit.
-Jasmine
Have very few bugs although surrounded…
Have very few bugs although surrounded by trees on the edge of the yard.
August 30, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that you’re experiencing very few bugs, even with your home being surrounded by trees. At Aptive, we take pride in providing effective pest control and helping keep homes comfortable. We look forward to continuing to protect your home and yard throughout the year.
-Jasmine
The technician we had this time was the…
The technician we had this time was the best you have sent out
August 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Renee,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that our service professional made such a positive impression. Our team takes pride in providing knowledgeable, courteous, and thorough service to everyone in the Aptive neighborhood, and it’s wonderful to know we delivered that for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to provide the high-quality service you expect and deserve.
-Jasmine
The techs that perform the service at…
The techs that perform the service at your residence have always been great. However the staff that schedules service not so great. They will rearrange your schedule date and time and not even a phone call. Their customer service is below average
August 27, 2025
Reply from Aptive Pest Control - Charlotte
Hi Julie,
Thank you for sharing your feedback. We’re glad to hear that our Aptive service professionals have consistently provided great service, but we completely understand your frustration with scheduling and communication from our office team. At Aptive, we strive to provide attentive, professional service both in the field and when coordinating appointments, and it’s clear we fell short in this case.
We’d like the opportunity to address your concerns and ensure your scheduling preferences are honored moving forward. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a solution. We truly appreciate you being part of the Aptive community and giving us the chance to improve your experience.
-Jasmine
Fantastic and professional service!
September 9, 2025
Reply from Aptive Pest Control - Charlotte
Hi Eric,
Thank you for sharing your feedback! We’re thrilled to hear that you experienced fantastic and professional service from the Aptive team. Providing reliable, attentive, and high-quality service is at the heart of what we do, and it’s wonderful to know our efforts made a positive impact. We truly appreciate you being part of the Aptive community and look forward to continuing to protect your home with the same level of care.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Anita,
Thank you for your kind words! We’re thrilled to hear that you love both our service and our team. At Aptive, we take pride in providing reliable, thorough care and it means a lot to know our efforts are making a difference. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Trudy,
Thank you for sharing your experience! We’re thrilled to hear that Benjamin provided professional and thorough service. At Aptive, we take pride in our team members’ dedication to delivering exceptional care for every home. We truly appreciate you being part of the Aptive neighborhood and look forward to serving you again.
-Jasmine
You didn't keep your promise
You didn't keep your promise. You didn't send a receipt of what all you did to our property. I did not receive the coupon credit.
August 20, 2025
Reply from Aptive Pest Control - Charlotte
Hi Roy,
Thank you for letting us know about this. At Aptive, we take commitments to our customers seriously, and it’s clear we fell short in this situation. You should always receive clear documentation of the work performed at your property as well as any credits promised, and we apologize that this didn’t happen. We’d like to review your account right away. Please reach out to us at socialmedia@goaptive.com so we can resolve this quickly and make sure everything is set right moving forward. Your satisfaction is extremely important to us, and we appreciate you bringing this to our attention so we can improve your experience.
-Jasmine
We have had good luck with mosquitos…
We have had good luck with mosquitos and tech person has been thorough and a nice person.
August 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi Beth,
Thank you for sharing your feedback! We’re glad to hear that our treatments have helped with mosquitoes and that our service professional was both thorough and personable. At Aptive, we take pride in delivering effective pest control while ensuring our team provides friendly and attentive service, and it’s wonderful to know our efforts are appreciated.
-Jasmine
Austin Groome , Technician
Austin Groome made our last appointment great. He was arrived on time. Was clean and neat. Austin talked with us about our needs and then proceed to handle our request.
August 27, 2025
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience with Austin! We’re so glad to hear he arrived promptly, took the time to discuss your needs, and delivered service you can count on. At Aptive, we’re proud to have service professionals like Austin who genuinely care about making every visit a positive one. We appreciate you trusting us to protect your home.
-Jasmine
Staff is always courteous and takes pride in their work. They always make sure to address any concerns you have and make a difference.
Staff is always courteous
August 13, 2025
Reply from Aptive Pest Control - Charlotte
Hi Jackie,
Thank you for sharing your feedback. We’re thrilled to hear that our team has consistently been courteous. At Aptive, we take pride in providing both professional and friendly service to every customer.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home. Your kind words mean a lot to our team and help us continue delivering the best service possible.
-Jasmine
Very good people who care.
August 6, 2025
Reply from Aptive Pest Control - Charlotte
Hi Reggie,
Thank you for sharing your experience with Aptive! We’re glad to hear you’ve found our team to be caring and attentive. Providing service with professionalism and genuine care is always our goal. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Get's the job done.
My home is surrounded by trees. Unfortunately, this has lead to many bugs surrounding the residence, including spiders, ants and roaches. There has been a significant decline in the number of pest entering the home since I started regularly treating with Aptive.
August 6, 2025
Reply from Aptive Pest Control - Charlotte
Hi Damani,
Thank you for sharing your experience and for trusting Aptive to protect your home. We’re thrilled to hear that regular treatments have made a noticeable difference in reducing pests around your residence. Living in a wooded area can present unique challenges, and we’re committed to providing thorough, effective service that helps keep your home safe and comfortable. Your feedback motivates our team to continue delivering the high-quality, reliable pest control you deserve.
-Jasmine
Quality service
Always friendly and courteous. Each visit they check in upon arrival and ask if there are any issues or concerns I want them to address. Highly recommend based on quality, customer service and price.
July 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you so much for your kind words and for recommending Aptive! We’re delighted to hear that our team consistently provides friendly, courteous service and takes the time to check in with you during each visit. Delivering quality service with genuine care and clear communication is at the heart of everything we do. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
Active took over Ridd pest control
Active took over Ridd pest control. The transition was a little bumpy as far as communication but the service has remained great. When issues arrive between services they are quick to accommodate. No bugs. Courteous technicians.
July 23, 2025
Reply from Aptive Pest Control - Charlotte
Hi Sondra,
Thank you for sharing your experience and for sticking with us through the transition from Ridd to Aptive. We understand that the communication early on may not have been as smooth as it should have been, and we truly appreciate your patience during that time. We're glad to hear that the quality of service has remained strong and that our team has been responsive and courteous when issues arise. It's great to know you're seeing results, that’s exactly what we strive for at Aptive. We're grateful to have you as part of the Aptive family and look forward to continuing to deliver the reliable, comfortable experience you deserve.
-Jasmine
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