Justin performed the service today. His timeliness and communications were excellent. He let me know when he'd be there and when he left. He followed up with a report.
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Trinity was very respectful and professional. Everything about the treatment was explained thoroughly. We've used Aptive for many years. First in our home in NJ, and now here in SC. We discovered the... See more
Company replied
Johnny did a great job. Showed up when he said he would. Did complete walk around of my Bk property. Reviewed the history of my property. Provided pictures of services performed. Offered cautiona... See more
Company replied
They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.5
Excellent
233 reviews
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Been with Active over 4 years
Been with Active over 4 years. Very professional, always good with their communication. There are no critters within shouting distance that dare show up at my house. Thanks APTIVE!
January 18, 2026
Reply from Aptive Pest Control - Charlotte
Hi Roger,
Thank you for sharing your experience and for being a loyal part of the Aptive neighborhood for over four years! We’re thrilled to hear that our professionalism, communication, and service have kept your home protected.
At Aptive, providing reliable, thorough pest control and peace of mind is what we strive for every day, and it’s wonderful to know our efforts are making a difference for you.
We truly appreciate your trust in us and look forward to continuing to protect your home for years to come!
-Jasmine
He did everything I wanted
He did everything I wanted. Sent pics and was very friendly
January 10, 2026
Reply from Aptive Pest Control - Charlotte
Hi Janice,
Thank you for sharing your feedback! We’re glad to hear that our service professional met your expectations, provided photos, and was friendly throughout the service. At Aptive, we take pride in delivering thorough, professional service while keeping our customers informed and confident in the work being done.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Raye,
Thank you for sharing your experience! We’re thrilled to hear that you received great service and that the pest treatment has been so effective. At Aptive, we take pride in providing solutions that truly protect your home and give you peace of mind.
We appreciate you choosing Aptive and being part of our community. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.
-Jasmine
Great Work
They always arrive on time and have great communication. They send pictures of what they did while on site and ask if I have any concerns that they need to look at while they are there.
January 10, 2026
Reply from Aptive Pest Control - Charlotte
Hi Jeremy,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team is arriving on time, communicating clearly, and keeping you informed with photos of the work being done.
At Aptive, we strive to provide thorough, transparent, and attentive service, and it’s great to know that our efforts are making a difference. We truly appreciate you being part of the Aptive family and for recognizing the hard work of our service professionals. Your feedback means a lot to us!
-Jasmine
Excellent Communication!
Great and polite communication! Love the “after” pics texted to me as evidence the service was completed since I’m rarely home when the service is provided!
January 11, 2026
Reply from Aptive Pest Control - Charlotte
Hi there,
We’re so glad to hear that our communication and “after” pics made your experience easier, even when you’re not home! At Aptive, we want every service to be clear, convenient, and thorough, so it’s great to know our team is delivering on that promise. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Reliable company.
Bay did a great job and documented problem areas I was not aware of.
January 8, 2026
Reply from Aptive Pest Control - Charlotte
Hi there,
We’re glad to hear that Bay was able to provide thorough service and highlight problem areas you weren’t aware of. At Aptive, we take pride in helping our neighbors protect their homes with detailed, knowledgeable service. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Alchino,
Thank you for taking the time to share your feedback! We’re glad to hear that clear communication, the photos, and the service itself met your expectations.
At Aptive, we believe in keeping our customers informed every step of the way while delivering thorough, effective service. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Good product, great service
Bay was the tech that treated our home and property. She did an excelent job and documented everything with photos before and after. I wish more people did this complete of a job. Aptive has kept my home pretty much critter free for several years now and with techs as thorough as Bay, I will continue to be a loyal customer.
January 6, 2026
Reply from Aptive Pest Control - Charlotte
Hi Gregory,
Thank you for sharing your experience! We’re thrilled to hear that the service professional provided such thorough service and documented everything with photos. At Aptive, we take pride in delivering detailed, high-quality service, and it’s wonderful to know that effort has helped keep your home comfortable over the years. We truly appreciate your loyalty and trust in Aptive to protect your home.
-Jasmine
Great young men who work for the…
Great young men who work for the company,professional, courteous and very respectful.
December 28, 2025
Reply from Aptive Pest Control - Charlotte
Hi Johnny,
Thank you for sharing this kind feedback. We truly appreciate you taking a moment to recognize our service professionals.
It’s great to hear that they were professional, courteous, and respectful during your visit. That level of care and professionalism is something we take pride in at Aptive, and we’ll be sure to pass your kind words along to the team.
Thank you for choosing Aptive and for being part of the Aptive neighborhood. We’re grateful for the opportunity to take care of your home.
-Jasmine
Well prepared
December 31, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tim,
Thank you for sharing this. Being well prepared is something our Aptive service professionals take seriously, because it helps ensure each visit is efficient and effective. We appreciate you taking a moment to leave feedback and for choosing Aptive to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Christopher,
Thank you for taking the time to share your feedback and for being part of the Aptive community. We’re sorry to hear that your experience did not meet your expectations. At Aptive, we take all customer concerns seriously and are committed to providing thorough, professional service.
We’d like the opportunity to better understand your experience and see how we can make things right. When you have a moment, please reach out to us directly at socialmedia@goaptive.com so we can connect and address your concerns.
-Jasmine
The technicians are always :
The technicians are always :
POLITE
ON TIME
HELPFUL
QUIET AND NEAT
EFFICIENT
December 21, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tom,
Thank you for sharing your feedback. I’m thrilled to hear that our service professionals consistently demonstrate politeness, punctuality, helpfulness, and efficiency while keeping everything neat and quiet.
At Aptive, we strive to provide attentive, professional service that exceeds expectations, and it’s wonderful to know our team’s efforts are noticed. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
was polite and did the job
December 19, 2025
Reply from Aptive Pest Control - Charlotte
Hi Elizabeth,
Thank you for sharing your feedback. I’m glad to hear that our service professional was polite and completed the job to your satisfaction.
At Aptive, we strive to provide professional, reliable, and thorough service at every visit. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Nick,
Thank you for sharing your experience! We’re glad to hear our team provided great service and clear communication. At Aptive, keeping our customers informed while delivering thorough and effective pest control is very important to us.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Solid, professional service
Professional service techs, prompt and timely. Easy to work with if service dates need to be changed. They have also found and treated issues that I was not aware of.
December 16, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience! We’re glad to hear our service professionals were prompt, professional, and easy to work with when adjusting service dates. At Aptive, we take pride in identifying and addressing issues before they become bigger problems, so it’s wonderful to know our team has been proactive in keeping your home protected.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Excellent service and he knew exactly…
Excellent service and he knew exactly what I needed! Kept me informed to his arrival time and if there was going to be a delay.
December 6, 2025
Reply from Aptive Pest Control - Charlotte
Hi Kenneth,
We’re so glad to hear about your experience! At Aptive, we prioritize understanding each customer’s needs and keeping you informed every step of the way, so it’s wonderful to know our service professional delivered on both. Feedback like yours inspires our team to continue providing service that’s reliable, attentive, and thoughtful.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
DID NOT RECEIVE WHAT I WAS BILLED FOR
I have found these treatments to be costly and ineffective. I have continued to have problems with mosquitos, fleas, ticks, slugs and aphids throughout the 18 months of treatments I have received. I was repeatedly denied cancellation even though I still had pest infestations.
It was raining slightly at my last scheduled appointment. The tech informed me that chemicals could not be applied (only the granules) because of the rain and that if I also wanted the chemical treatment (for which I was charged and paid for) I would need to call customer service and request an additional visit.
Calls to customer service (as with most companies) are time consuming. I'm baffled that the treatment was not automatically rescheduled if the full service was not able to be rendered, or a credit issued to my account. In my opinion, a reputable company would not expect a customer to take time to place a phone call to request a service for which they were billed, and would allow cancellation regardless of contract if their treatments were ineffective and they were not able to deliver what was promised of their services.
November 26, 2025
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Shannon,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this experience has felt, especially after committing to 18 months of service with Aptive. You deserved treatments that made a real difference and a process that felt easy, not exhausting.
What you described is understandably disappointing. When weather limits part of a service, you shouldn’t feel like you have to follow up just to receive the portion you already paid for. And dealing with ongoing pest issues on top of that would leave anyone feeling let down.
We’d really appreciate the opportunity to review your account with you, go over the concerns you’ve had with the specific pests, and make sure any incomplete or weather-impacted services are properly addressed. Our goal is to help you feel confident in the service you’re receiving and to make things right where we fell short.
Thank you again for sharing your experience. You’re a valued part of the Aptive neighborhood, and we truly want to help turn this around. When you’re ready, please reach out to us at socialmedia@goaptive.com and we’ll work through everything together.
-Jasmine
Benjamin is a truly outstanding tech
Benjamin is a truly outstanding tech - understands our needs, reacts, and is proactive! He really shines and is a great representative for Aptive.
November 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Russ,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Benjamin has been proactive, attentive, and able to meet your needs so effectively.
It’s wonderful to know that he shines as a representative of Aptive. We truly appreciate your feedback and your trust in us to keep your home protected. Thank you again for choosing Aptive, we’re always here to help!
-Jasmine
Austin covered everything I asked him…
Austin covered everything I asked him to cover.
November 14, 2025
Reply from Aptive Pest Control - Charlotte
Hi Cindy,
Thank you for sharing your feedback! We’re glad to hear that Austin addressed everything you asked him to cover. At Aptive, we strive to provide thorough, reliable, and professional service, and it’s wonderful to know that Austin reflected those values during your visit.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue delivering the high standard of service our neighbors deserve.
-Jasmine
Good customer service
My husband was home and said this technician was very thorough inside the house.
November 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Laura,
Thank you for sharing your feedback! We’re glad to hear that our service professional provided thorough service inside your home. At Aptive, we take pride in delivering detailed, reliable treatments while ensuring our customers feel confident and cared for.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect and care for your home!
-Jasmine
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