Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
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Excellent technician but company has issues. This is the 2nd month in a row that they have had mosquito control on one system but not the technician's requiring texts and phone calls. I pay a fair... See more
Company replied
The service techs always text me to let me know when they will arrive. They arrive on time. They ask about any problem areas I have noticed and we agree on a plan of action. The techs are professional... See more
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The technician that treated my home was the absolute best!!! Very thorough, knowledgeable, professional and friendly. I recommend him highly. He was great.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
203 reviews
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Well prepared
December 31, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tim,
Thank you for sharing this. Being well prepared is something our Aptive service professionals take seriously, because it helps ensure each visit is efficient and effective. We appreciate you taking a moment to leave feedback and for choosing Aptive to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Christopher,
Thank you for taking the time to share your feedback and for being part of the Aptive community. We’re sorry to hear that your experience did not meet your expectations. At Aptive, we take all customer concerns seriously and are committed to providing thorough, professional service.
We’d like the opportunity to better understand your experience and see how we can make things right. When you have a moment, please reach out to us directly at socialmedia@goaptive.com so we can connect and address your concerns.
-Jasmine
The technicians are always :
The technicians are always :
POLITE
ON TIME
HELPFUL
QUIET AND NEAT
EFFICIENT
December 21, 2025
Reply from Aptive Pest Control - Charlotte
Hi Tom,
Thank you for sharing your feedback. I’m thrilled to hear that our service professionals consistently demonstrate politeness, punctuality, helpfulness, and efficiency while keeping everything neat and quiet.
At Aptive, we strive to provide attentive, professional service that exceeds expectations, and it’s wonderful to know our team’s efforts are noticed. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
was polite and did the job
December 19, 2025
Reply from Aptive Pest Control - Charlotte
Hi Elizabeth,
Thank you for sharing your feedback. I’m glad to hear that our service professional was polite and completed the job to your satisfaction.
At Aptive, we strive to provide professional, reliable, and thorough service at every visit. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Nick,
Thank you for sharing your experience! We’re glad to hear our team provided great service and clear communication. At Aptive, keeping our customers informed while delivering thorough and effective pest control is very important to us.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Solid, professional service
Professional service techs, prompt and timely. Easy to work with if service dates need to be changed. They have also found and treated issues that I was not aware of.
December 16, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience! We’re glad to hear our service professionals were prompt, professional, and easy to work with when adjusting service dates. At Aptive, we take pride in identifying and addressing issues before they become bigger problems, so it’s wonderful to know our team has been proactive in keeping your home protected.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Excellent service and he knew exactly…
Excellent service and he knew exactly what I needed! Kept me informed to his arrival time and if there was going to be a delay.
December 6, 2025
Reply from Aptive Pest Control - Charlotte
Hi Kenneth,
We’re so glad to hear about your experience! At Aptive, we prioritize understanding each customer’s needs and keeping you informed every step of the way, so it’s wonderful to know our service professional delivered on both. Feedback like yours inspires our team to continue providing service that’s reliable, attentive, and thoughtful.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
DID NOT RECEIVE WHAT I WAS BILLED FOR
I have found these treatments to be costly and ineffective. I have continued to have problems with mosquitos, fleas, ticks, slugs and aphids throughout the 18 months of treatments I have received. I was repeatedly denied cancellation even though I still had pest infestations.
It was raining slightly at my last scheduled appointment. The tech informed me that chemicals could not be applied (only the granules) because of the rain and that if I also wanted the chemical treatment (for which I was charged and paid for) I would need to call customer service and request an additional visit.
Calls to customer service (as with most companies) are time consuming. I'm baffled that the treatment was not automatically rescheduled if the full service was not able to be rendered, or a credit issued to my account. In my opinion, a reputable company would not expect a customer to take time to place a phone call to request a service for which they were billed, and would allow cancellation regardless of contract if their treatments were ineffective and they were not able to deliver what was promised of their services.
November 26, 2025
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Shannon,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this experience has felt, especially after committing to 18 months of service with Aptive. You deserved treatments that made a real difference and a process that felt easy, not exhausting.
What you described is understandably disappointing. When weather limits part of a service, you shouldn’t feel like you have to follow up just to receive the portion you already paid for. And dealing with ongoing pest issues on top of that would leave anyone feeling let down.
We’d really appreciate the opportunity to review your account with you, go over the concerns you’ve had with the specific pests, and make sure any incomplete or weather-impacted services are properly addressed. Our goal is to help you feel confident in the service you’re receiving and to make things right where we fell short.
Thank you again for sharing your experience. You’re a valued part of the Aptive neighborhood, and we truly want to help turn this around. When you’re ready, please reach out to us at socialmedia@goaptive.com and we’ll work through everything together.
-Jasmine
Benjamin is a truly outstanding tech
Benjamin is a truly outstanding tech - understands our needs, reacts, and is proactive! He really shines and is a great representative for Aptive.
November 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Russ,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Benjamin has been proactive, attentive, and able to meet your needs so effectively.
It’s wonderful to know that he shines as a representative of Aptive. We truly appreciate your feedback and your trust in us to keep your home protected. Thank you again for choosing Aptive, we’re always here to help!
-Jasmine
Austin covered everything I asked him…
Austin covered everything I asked him to cover.
November 14, 2025
Reply from Aptive Pest Control - Charlotte
Hi Cindy,
Thank you for sharing your feedback! We’re glad to hear that Austin addressed everything you asked him to cover. At Aptive, we strive to provide thorough, reliable, and professional service, and it’s wonderful to know that Austin reflected those values during your visit.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue delivering the high standard of service our neighbors deserve.
-Jasmine
Good customer service
My husband was home and said this technician was very thorough inside the house.
November 12, 2025
Reply from Aptive Pest Control - Charlotte
Hi Laura,
Thank you for sharing your feedback! We’re glad to hear that our service professional provided thorough service inside your home. At Aptive, we take pride in delivering detailed, reliable treatments while ensuring our customers feel confident and cared for.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect and care for your home!
-Jasmine
Cain from Aptive was excellent
Cain from Aptive was on time and did an excellent job with treating my house including spraying extra chemicals to kill off the stink bugs that have started appearing.
November 9, 2025
Reply from Aptive Pest Control - Charlotte
Hi Gretchen,
Thank you so much for sharing your experience! We’re thrilled to hear that Cain was on time and did an excellent job treating your home, including taking extra steps to address the stink bugs. At Aptive, we strive to provide thorough, effective, and attentive service, and it’s wonderful to know Cain delivered on that.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable pest control for your home.
-Jasmine
Aptive Pest employee arrived and spent…
Aptive Pest employee arrived and spent roughly 25 minutes treating the house on the outside. No issues whatsoever.
November 9, 2025
Reply from Aptive Pest Control - Charlotte
Hi Randy,
Thank you for taking the time to share your feedback! We’re glad to hear that your service visit went smoothly and that your home was treated effectively. At Aptive, we strive to provide thorough, professional, and reliable pest control, and it’s great to know we met your expectations.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide dependable service for your home.
-Jasmine
Great service
Great service. Have been a customer for a while. Bay was so helpful. Explained the process and put me at ease.
November 6, 2025
Reply from Aptive Pest Control - Charlotte
Hi Angela,
Thank you so much for sharing your experience! We’re thrilled to hear that Bay provided helpful, clear, and reassuring service. At Aptive, we strive to make every visit professional, thorough, and stress-free, and it’s wonderful to know Bay delivered that for you.
We truly appreciate your continued trust as a long-time customer and are grateful to have you as part of the Aptive neighborhood. We look forward to continuing to provide reliable, professional pest control for your home.
-Jasmine
How can we help?…
The technicians are always friendly and attentive to our specific needs. They address the issues we point out and check the results.
November 8, 2025
Reply from Aptive Pest Control - Charlotte
Hi Mary,
Thank you so much for sharing your feedback! We’re thrilled to hear that our service professionals are friendly, attentive, and responsive to your specific needs. At Aptive, we strive to provide thorough, professional, and personalized service at every visit, and it’s wonderful to know our team is delivering on that promise.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable and effective pest control for your home.
-Jasmine
Alex is great
Alex is great! Always professional, caring about our pups and on time... And loves what he does. Keep up the good work sir!
November 8, 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
We’re thrilled to hear that Alex continues to provide professional, caring, and timely service! At Aptive, we take pride in having service professionals who love what they do and go the extra mile to make both our customers and their furry family members feel comfortable. Thank you for choosing Aptive and for recognizing Alex’s dedication!
-Jasmine
Great communication and thorough work
Great communication, love that I get pictures and a good explanation of what’s been done. I always am thrilled when Bay is the technician that is coming.
November 5, 2025
Reply from Aptive Pest Control - Charlotte
Hi Sarah,
Thank you for sharing your experience! We’re thrilled to hear that Bay provides clear communication, detailed explanations, and helpful photos during your visits. It’s wonderful to know that his service consistently leaves you confident and satisfied.
At Aptive, we take pride in having service professionals who go above and beyond to ensure our customers feel informed and cared for. We truly appreciate you being part of the Aptive community and for recognizing Bay’s dedication.
-Jasmine
Service rep was prompt and thorough…
Service rep was prompt and thorough with the treatment and follow-up report.
November 4, 2025
Reply from Aptive Pest Control - Charlotte
Hi Kristi,
Thank you for sharing your experience! We’re glad to hear that our service professional was prompt, thorough, and provided a detailed follow-up report. At Aptive, we take pride in delivering reliable and transparent service, and it’s great to know our team met your expectations. We truly appreciate you being part of the Aptive neighborhood and for taking the time to recognize our efforts.
-Jasmine
Great work as always great customer…
Great work as always great customer service and always show pictures of the work completed
October 24, 2025
Reply from Aptive Pest Control - Charlotte
Hi Nyema,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team continues to provide great service and keeps you informed with photos of the work completed. Providing thorough, professional, and transparent service is something we take great pride in, and it’s wonderful to know that reflected in your visits.
We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue delivering attentive and effective service for every home we protect.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Russell,
Thank you for sharing your experience! We’re glad to hear that your service was efficient and friendly. At Aptive, we take pride in providing reliable, professional care while keeping your home and yard protected.
We appreciate you being a part of the Aptive neighborhood!
-Jasmine
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