Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Aptive for many years...the people that I work with are very kind and professional. Customers Service personnel are also very kind! Also they will come out and do a free re-spray i... See more
Company replied
Today I was unable to be here when Steve arrived to service my house and property. He let me know ahead of time when he would be arriving and what he was going to do. He made sure to send me at least... See more
Company replied
The service technician did a great job and made sure I was totally satisfied. I deducted a star because no time period was set for my service. As I did not want to sit home all day waiting, I called m... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
245 Roosevelt Rd, Bldg 9, 60185, West Chicago, IL, United States
- 13126354680
We overthink pests so you don't have to.
4.5
Excellent
234 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The tech was here for 5-6 minutes tops
The tech was here for 5-6 minutes tops. My husband looked in the cameras and asked me how much we pay for this. Bugs were flying all around my back door the same night.
April 21, 2026
Reply from Aptive Pest Control - Chicago
Hi Tina,
That’s definitely not the level of service we aim to provide, and we can understand why that experience would be frustrating.
At Aptive, we expect our service professionals to be thorough and attentive, and a visit that brief, followed by continued pest activity, isn’t what you should be seeing. We’d really like the chance to take a closer look at what happened and make sure this is properly handled.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review your account and arrange a follow-up service if needed. Our goal is to make sure your home is protected and that you feel confident that we’ve got this handled.
-Jasmine
Extremely pleased with Aptive.
We have had Aptive for several years and have continued to be pleased with their attention to detail, the knowledge of the technicians and the friendliness and courtesy of everybody we have dealt with.
April 9, 2026
Reply from Aptive Pest Control - Chicago
Hi Bill,
Thank you for being part of the Aptive family for several years, we truly appreciate your continued trust. We’re so glad to hear our attention to detail, knowledgeable service professionals, and friendly, courteous team have consistently made a positive impression. That kind of long-term confidence is exactly what we work hard for, keeping everything handled with care so you can feel comfortable year after year. We’re grateful to have you with Aptive!
-Jasmine
They didn't even come out this time!
They didn't even come out this time! I was home. Now they are billing me for a service call they didn't do. They send an email sometimes saying they are coming out on this date. Know schedule time of day. So, I can't be home to let them in. then they say they serviced you, but they don't know what service you want because they haven't talked to you. So, you get half-assed service. No inside service! I have siders in my basement And then they bill you for it! Not happy at all.
Lynn
April 7, 2026
Reply from Aptive Pest Control - Chicago
Hi Lynn,
Thank you for taking the time to share this. I’m really sorry for the frustration here, especially feeling like the visit didn’t happen as expected and that the service didn’t address your concerns. I understand how upsetting that would be.
At Aptive, we want every visit to be clear, completed properly, and fully handled in a way that gives you confidence in the service you’re receiving. What you’ve described definitely deserves a closer look.
Please reach out to us at socialmedia@goaptive.com so we can review your service details, including the billing and what was recorded for the visit. We also want to make sure your concerns about interior treatment and basement spiders are properly addressed.
-Jasmine
Technician was excellent
The service technician did a great job and made sure I was totally satisfied. I deducted a star because no time period was set for my service. As I did not want to sit home all day waiting, I called my local office and was told he should probably arrive between 1:00 and 2:00 and I could go out in the am to do my errands. He came about 10:45 (luckily he called at 10:00 to say he’d be coming so I hadn’t left the house yet. The office should be in better contact with the workers.
April 10, 2026
Reply from Aptive Pest Control - Chicago
Hi Trudy,
Thanks so much for sharing this, we really appreciate it. I’m glad to hear your Aptive service professional did a great job and made sure you were satisfied with the service.
That said, I’m sorry for the confusion around your arrival window and the mismatch between what you were told and when the technician arrived. I can understand how frustrating it is to plan your day around a timeframe and not have that line up consistently.
At Aptive, clear and accurate communication is a big part of how we aim to deliver a smooth experience, so it sounds like this wasn’t fully handled the way it should have been. We appreciate you bringing it to our attention.
We’ll make sure this feedback is shared with the team so it can be addressed and used to improve coordination moving forward. Thank you again for choosing Aptive and trusting us with your home.
-Jasmine
Appreciate the call informing of…
Appreciate the call informing of arrival and if we have any concerns inside or outside. Very polite staff.
April 8, 2026
Reply from Aptive Pest Control - Chicago
Thanks for taking a moment to share this with us, Jean! It's wonderful to know that you appreciated the call about our arrival and that our team was able to handle any concerns you had. Providing polite and attentive service is very important to us, and we're so happy we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We really appreciate having you as a part of Aptive!
-Alexis
Aptive techs have always been…
Aptive techs have always been professional, courteous, thorough, and knowledgeable when visiting our home. They explain clearly what they are doing to control pests and answer any questions we have. They also address any specific issues we bring up.
April 1, 2026
Reply from Aptive Pest Control - Chicago
Thank you for taking the time to share this thoughtful feedback, Robert! We’re glad to hear the team has been professional, courteous, thorough, and knowledgeable, and that they take the time to clearly explain the service and address your concerns. We appreciate you being part of the Aptive neighborhood and look forward to handling your pest concerns for years to come!
-Alexis
They care to ask about what types of…
They care to ask about what types of pests we are experiencing and they fix it!
April 2, 2026
Reply from Aptive Pest Control - Chicago
Your feedback means a lot to us! We’re so glad our team was able to deliver a positive experience and take care of your home with the care and attention you deserve. Our team at Aptive looks forward to continue protecting your home from unwanted pests. Thank you for being with us!
-Alexis
Jon is knowledgeable and knows his…
Jon is knowledgeable and knows his stuff.. a big Plus
March 28, 2026
Reply from Aptive Pest Control - Chicago
We’re so glad that Jon made such a strong impression with his knowledge and expertise, Monette. Having a service professional who clearly understands the work and can address concerns confidently really does make a difference. Thank you for choosing Aptive to handle your pest concerns. We appreciate having you with us!
-Alexis
Technicians are very thorough and…
Technicians are very thorough and efficient
My main complaint with this company that they NEVER respond to my emails when I have an ant problem.
March 1, 2026
Reply from Aptive Pest Control - Chicago
Thank you for sharing this with us, David. We’re glad to hear you’ve had positive experiences with our service professional and that the service has felt thorough and efficient.
However, we’re sorry to hear you haven’t been receiving responses when reaching out about ant concerns. That’s definitely not the experience we want for you. Prompt communication is important, especially when issues come up between visits.
Please email socialmedia@goaptive.com with your service address and a summary of your recent messages, and our team will look into this and help make sure your concerns are properly addressed moving forward. We'd be happy to handle this!
-Alexis
Matt was thorough and courteous
March 28, 2026
Reply from Aptive Pest Control - Chicago
Hi Steven,
Thank you for sharing your experience! We’re thrilled to hear that Matt was thorough and courteous during your service. At Aptive, we take pride in making sure every visit is fully handled, so you can feel confident your home is protected and cared for.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
The service call was specifically to…
The service call was specifically to treat the inside of the house, which a previous tech said was not covered. This tech showed up and said their indoor sprayer was broken and could not do the inside service.
March 22, 2026
Reply from Aptive Pest Control - Chicago
Thank you for sharing this. We’re sorry for the confusion around the indoor service and that the visit didn’t go as expected. We understand how frustrating it is when a specific treatment is requested and then cannot be completed once the team arrives.
Please email socialmedia@goaptive.com with your service address and details of the appointment so our team can review what happened and help handle this for you. We hope to hear from you soon!
-Alexis
Great communication
The techs always text when they’re on their way and again when they arrive. They always send pictures of what they’ve done. They are always polite and respectful
March 26, 2026
Reply from Aptive Pest Control - Chicago
Hi Kelley,
Thank you for sharing your experience! I’m glad to hear our team’s communication, professionalism, and attention to detail have consistently stood out. Keeping you informed and making sure every step is handled properly is exactly what we strive for at Aptive.
We take pride in making sure every service is fully handled so you can feel confident your home is protected. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!
-Jasmine
Good communication
March 25, 2026
Reply from Aptive Pest Control - Chicago
We love to hear this, Thomas! Communication is key, and knowing our team has been keeping you informed is important to us. Thanks for trusting Aptive to help protect your home from unwanted pests!
-Alexis
Robert and Chris -pleasant and…
Robert and Chris were very pleasant and thorough. Robert answered my questions and was very helpful and knowledgeable about product.
March 21, 2026
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Robert and Chris provided thorough, helpful service and that Robert was able to answer your questions with expertise.
At Aptive, we take pride in making sure every visit is handled with care, knowledge, and professionalism, so our customers can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Useful information about pest…
Useful information about pest control.only thing they come too often for controlling best coverage during the winter months ,most bugs are not active then.
March 13, 2026
Reply from Aptive Pest Control - Chicago
Hi James,
Thank you for sharing your feedback! We’re glad to hear the information provided was useful, and we appreciate your note about visit frequency during the winter months. At Aptive, we make sure every service is handled with care and tailored to your home’s needs, even during times when pests are less active, to provide the best long-term protection. Thank you for trusting us, we’ve got this handled!
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you for taking the time to share your experience! We’re glad to hear your service professional was on time and worked efficiently, that’s exactly the kind of dependable service we strive to have handled every visit.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more we can do for you, don’t hesitate to reach out, we’ve got this handled.
-Jasmine
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was on time, communicative, knowledgeable, and personable. At Aptive, we take pride in providing effective pest control while ensuring every visit is a positive and informative experience for our customers.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Excellent communication by service provider
Excellent communication by service provider.
March 13, 2026
Reply from Aptive Pest Control - Chicago
Hi Faith,
Thank you for sharing your feedback! We’re glad to hear that our service provider communicated clearly and effectively. At Aptive, we strive to provide not only thorough and reliable pest control but also transparent and helpful communication, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
I called them to cancel the service but…
I called them to cancel the service but they still came to my house yesterday to treat and have me pay it.
March 12, 2026
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you for sharing your experience. I completely understand how frustrating it must have been to have a service visit after you had already requested a cancellation. That’s not the experience we want any of our customers to have.
At Aptive, we strive to make sure cancellations and account updates are handled accurately, and feedback like yours helps us identify where we can improve. Please reach out to us at socialmedia@goaptive.com so we can review your account, ensure this is corrected, and address any billing concerns. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right.
-Jasmine
Very helpful thorough tech!
He was very detailed inside and outside. He took the time to spray in different areas. Took an extended time outside to check to see what is happening outside my house. Due to changing weather. I greatly appreciate it. Always friendly and kind. Listens to my concerns and gives advice. Great job thank you so much! I had an ant issue and so far it’s not a problem anymore.
March 10, 2026
Reply from Aptive Pest Control - Chicago
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that our service professional took the time to thoroughly inspect and treat both inside and outside your home, while also listening to your concerns and providing helpful advice. At Aptive, we pride ourselves on delivering detailed, attentive service, and it’s wonderful to know the ant issue has been resolved. We truly appreciate you choosing Aptive and for recognizing the care and effort our team puts into every visit.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.