The technician did a great job and I rate him the highest. However the company as a whole, I was not satified with. After scheduling an appt by phone and receiving email confirmations, they didn... See more
Company replied
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Technician was prompt and polite and courteous. He listened to my concerns related to my pest issue and was able to complete the treatments in a timely manner.
Company replied
Aptive is wonderful to alert me before arriving and inform me of any changes to the appointment if necessary. Aptive has been good to return should part of my service not been met. They are profess... See more
Company replied
The technician was friendly, professional and very thorough in cleaning out the pest nests under the eaves and on the patio. He addressed all my concerns to my satisfaction.
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2030 G Ave, Ste 1100, 75074, Plano, TX, United States
- 14699330849
We overthink pests so you don't have to.
4.5
Excellent
251 reviews
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Technician was prompt and polite and…
Technician was prompt and polite and courteous. He listened to my concerns related to my pest issue and was able to complete the treatments in a timely manner.
May 26, 2026
Reply from Aptive Pest Control - Dallas
Thank you for taking the time to share your experience with us, Sue! We’re so glad to hear that our service professional was prompt, polite, and attentive to your concerns. It’s great to know he took the time to listen and complete the treatment promptly as well! Your satisfaction means the world to us, and we're grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
The technician did a great job but front office did not
The technician did a great job and I rate him the highest.
However the company as a whole, I was not satified with. After scheduling an appt by phone and receiving email confirmations, they didn't show. Considering you block at minimum 4-8 hours that is substantial. I called and they said I had been scheduled for the next day (Saturday) I was never notified or contacted. Apparently some issue at the office, apologies. As a inconvenience offering they would give me a $20 discount for the visit, which by the way was a regular visit as it "was time" even though I called with an issue.
As I said the tech showed up in the morning and did an excellent job.
When I received the invoice (im on autopay) they gave me a $20 discount but charged me $20 more than the normal rate for the visit.
Bad customer service!
May 17, 2026
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for the feedback, and we’re glad to hear the service professional did a great job, we’ll pass that along.
I’m really sorry for the scheduling mix-up, lack of communication, and the frustration with your billing experience. That’s not how we want things handled at Aptive, especially when your time has already been set aside for service.
Please reach out to socialmedia@goaptive.com so we can review your account and get this properly handled. We appreciate you bringing this to our attention.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
We really appreciate you taking a moment to share this with us, JAMES SUIT! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Thorough service and friendly delivery
The technician was friendly, professional and very thorough in cleaning out the pest nests under the eaves and on the patio. He addressed all my concerns to my satisfaction.
May 16, 2026
Reply from Aptive Pest Control - Dallas
Hi Robert,
Thank you for the simple but meaningful feedback. We’re glad to hear your experience with Aptive and our service professionals came across as professional. That consistency in how we show up is something we work hard on every day, from communication to the way we handle each visit in your home. At Aptive, we rely on a we’ve got this handled mindset so you can feel confident that things are being taken care of the right way. We appreciate you choosing Aptive and trusting us with your service.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Hi Brian,
Thank you for sharing this. We’re glad to hear you had a great experience and that our service professionals came across as very knowledgeable. That level of confidence and clarity makes a real difference when it comes to servicing your home, and we’re happy it stood out to you. At Aptive, we take a we’ve got it handled approach, making sure every visit is taken care of smoothly and with attention to detail from start to finish. We appreciate you choosing Aptive and trusting us with your home.
-Jasmine, Aptive Care Team
Aptive Review
Aptive is wonderful to alert me before arriving and inform me of any changes to the appointment if necessary. Aptive has been good to return should part of my service not been met. They are professional and courteous. Although, there have been times that a call back has been necessary because of my pets not allowing a completed service call. I have truly appreciated the professionalism evident from Aptive.
May 9, 2026
Reply from Aptive Pest Control - Dallas
Thank you for taking a moment to share this with us, Sharon! I'm so glad to hear you’ve had a positive experience with the communication, professionalism, and flexibility when adjustments were needed during service visits. It's good to know that even while your pets might stop us from completing all areas you'd like, that you're able to get that handled quickly when those times arise.
If there’s ever anything you’d like us to review further, feel free to reach out to socialmedia@goaptive.com with your service address and details. We appreciate your continued trust in our team at Aptive, and we're grateful for the opportunity to care for your home's pest control needs!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Hi Mary,
We really appreciate you sharing this feedback, and we’re glad to hear the communication, work ethic, and efficiency all stood out during your service. At Aptive, we take pride in delivering a smooth and reliable experience from start to finish, and it’s great to know that came through for you. We work hard to make sure every visit is handled with care and consistency, and we’re grateful for the opportunity to take care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Hi Will,
Thank you for sharing this! We’re really glad to hear you had a great service experience and truly appreciate your recommendation. At Aptive, we focus on delivering dependable, high-quality service that makes it easy to feel confident in your home’s protection.
We appreciate you choosing Aptive and trusting us with your pest control needs. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with service you can confidently recommend.
-Jasmine, Aptive Care Team
Aptive Pest Control Service
They always come when scheduled. The techs are friendly, professional and thorough. They send me a text to let me know when they are on the way. They always knock at the door upon arrival. And they leave a full description of what they did today, what pests were targeted and what products were applied.
May 15, 2026
Reply from Aptive Pest Control - Dallas
Thank you for sharing this with us, Mike! We’re really glad to hear that the team consistently arrives as scheduled and that you’ve had such positive experiences with their friendliness, professionalism, and thoroughness. It’s also great to know that the text updates, door knock on arrival, and detailed service summaries help keep you well informed about each visit, including what was treated and the products used. Clear communication and dependable service are things our team truly values. We appreciate you being a part of Aptive and trusting us with your pest control needs!
-Alexis, Aptive Care Team
Our technician was very knowledgeable &…
Our technician was very knowledgeable & thorough. He communicated with us before & after his work at our house. We are very grateful!
May 8, 2026
Reply from Aptive Pest Control - Dallas
Thank you for sharing this with us! We’re really glad to hear your service professional was knowledgeable and thorough, and that the communication before and after the treatment was helpful for you. It’s great to know the service made a positive impression, and we’re grateful for your kind words. We truly appreciate you being a part of Aptive!
-Alexis, Aptive Care Team
Aptive has professional technicians
All of the technicians that have visited us have been very courteous, considerate and friendly. It gives us confidence to have them in our home and the techs are always able to answer our questions.
April 29, 2026
Reply from Aptive Pest Control - Dallas
Hi Rachel,
Thank you for sharing this thoughtful feedback. We’re really glad to hear that every Aptive service professional who’s visited your home has been courteous, considerate, and friendly, and that they’ve been able to confidently answer your questions along the way. That sense of trust and comfort in your home is something we truly value.
At Aptive, we believe great service goes beyond treatment, it’s also about communication and respect every step of the way. We’ve got this handled on our end, and we appreciate the opportunity to continue taking care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Hi Thomas,
Thank you for taking the time to share this. We really appreciate the encouragement and your support of Aptive.
We’re glad to hear things have been going well, and we’ll absolutely keep working hard to maintain that level of service for you. We’ve got this handled on our end, and we look forward to continuing to take care of your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Hi Terry,
Thank you for sharing your experience and for choosing Aptive! We’re really glad to hear JT provided courteous, competent, and thorough service during your visit.
That’s exactly the level of care we strive for on every appointment, making sure everything is handled with attention to detail and professionalism from start to finish. We truly appreciate your feedback and look forward to serving you again!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Dallas
It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Dallas
Thank you for taking the time to share your wonderful feedback with us, Gokul! We're thrilled to hear that you found our service excellent and that you appreciated the communication and time our team dedicated to you. At Aptive, we pride ourselves on ensuring that every detail is handled with care and precision, and it's gratifying to know that our efforts have met your expectations. We look forward to continue protecting your home from unwanted pests for years to come!
-Alexis, Aptive Care Team
Aptive Services are Wonderful!
As always, the service was on time, attentive to detail, and helpful! Will recommend!
May 5, 2026
Reply from Aptive Pest Control - Dallas
This is great to hear, Ann! Your time is valuable, so we're really glad our team has been on time. It's also wonderful to know we've been detail-oriented and willing to help handle your concerns. Your satisfaction means the world to us, and we appreciate your trust in Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
Communication Issues
The pest service people are great and show up. The scheduler for termite inspection verified the appt. for this past Monday 5/4 and that section of the company had a no show and didn't notify me of the inability to keep that appt. I lost 2 hours waiting. The next available is 2 weeks away.
I called the main pest service receptionist and informed her of the problem about the no show. Instead of listening she needlessly sent another pest treatment service person out although on the records I had that service done earlier 5/4. 5/5 the pest service person arrives. There needs to be better internal communication between staff/management and personnel performing services.
May 5, 2026
Reply from Aptive Pest Control - Dallas
Hi Jo Anne,
I’m really sorry for the frustration this caused, especially the missed appointment, lack of notification, and the time you spent waiting. That’s not the experience we want for you with Aptive.
It also sounds like there was a breakdown in communication that led to unnecessary confusion and an extra visit you didn’t need. We appreciate you bringing this to our attention so we can address it internally and improve.
Please reach out to us directly at socialmedia@goaptive.com when you can so we can review your account and help get everything properly aligned moving forward. We’ve got this handled from here and are committed to making this right.
-Jasmine, Aptive Care Team
Everything that I have mentioned they…
Everything that I have mentioned they took care of it
May 5, 2026
Reply from Aptive Pest Control - Dallas
It's wonderful to hear everything you mentioned was handled during your service, Ada! It’s great to know your concerns were fully addressed as expected. We appreciate your feedback and are so grateful you've chosen Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
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