The technician did a great job and I rate him the highest. However the company as a whole, I was not satified with. After scheduling an appt by phone and receiving email confirmations, they didn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Technician was prompt and polite and courteous. He listened to my concerns related to my pest issue and was able to complete the treatments in a timely manner.
Company replied
Aptive is wonderful to alert me before arriving and inform me of any changes to the appointment if necessary. Aptive has been good to return should part of my service not been met. They are profess... See more
Company replied
The technician was friendly, professional and very thorough in cleaning out the pest nests under the eaves and on the patio. He addressed all my concerns to my satisfaction.
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2030 G Ave, Ste 1100, 75074, Plano, TX, United States
- 14699330849
We overthink pests so you don't have to.
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The technician that serviced my home…
The technician that serviced my home did not do a very good job. He did not take the time or care to spread the product around my home in a meaningful way. The pictures that he included on my summary were not all of my home. He stated that he spread my yard with granules upon watching my security footage that never happened. After reviewing all my security footage, I found the visit to be very unprofessional.
December 14, 2025
Reply from Aptive Pest Control - Dallas
Hi Stacy,
Thank you for taking the time to share your experience. I’m very sorry to hear that your recent service with Aptive did not meet your expectations. We take pride in providing thorough, professional service, and it’s clear from your feedback that we fell short in your case.
We take concerns about service quality and accuracy very seriously. I’d like the opportunity to review your account and work with our operations team to address the issues you’ve described, ensure your home is properly treated, and make this right.
Please reach out to us directly at socialmedia@goaptive.com so we can follow up and provide the attention you deserve. Your feedback helps us improve how we serve our customers.
-Jasmine
Excellent customer service!
Excellent customer service! Technicians are accommodating, listening to the customer’s needs and concerns. Technician also went over the care plan for the visit. Aptive’s team is always warm, kind and friendly. It’s a pleasure to have a company fulfill its mission.
December 21, 2025
Reply from Aptive Pest Control - Dallas
Hi Angela,
Thank you for sharing such wonderful feedback. I’m thrilled to hear that our service professionals provided excellent service, listened to your needs, and thoroughly reviewed the care plan with you.
At Aptive, we strive to combine expertise with warmth and attentiveness to ensure every visit meets our customers’ expectations. It’s wonderful to know our team made a positive impression, and we truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.
-Jasmine
Serviceman is extra helpful and took…
Serviceman is extra helpful and took care of issues beyond
December 11, 2025
Reply from Aptive Pest Control - Dallas
Hi Srinivas,
Thank you for taking the time to share your experience. We’re thrilled to hear that your Aptive service professional went above and beyond to address issues and provide extra help. That kind of dedication and attention to detail is exactly what we strive for with every visit.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to share your kind feedback with the team. It means a lot to know our efforts are making a difference.
-Jasmine
Always punctual
Always punctual, sending pics and details is very much appreciated.
December 18, 2025
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your feedback. We’re glad to hear that our team has been punctual and that the photos and detailed updates are helpful to you. Keeping our customers informed and providing reliable service is exactly what we strive for at Aptive.
We truly appreciate you trusting us to protect your home, and your kind words will be shared with the team. It means a lot to know our efforts are making a positive difference.
-Jasmine
Chris my service tech was very prompt…
Chris my service tech was very prompt and did a great job. He was very good at keeping me informed of arrival and checking if I needed anything special. The company has greatly improved on keeping the client informed.
December 17, 2025
Reply from Aptive Pest Control - Dallas
Hi Shirley,
Thank you for sharing your experience! We’re thrilled to hear that Chris was prompt, thorough, and kept you informed throughout the service. At Aptive, clear communication and attentive care are a top priority, and it’s wonderful to know our efforts are making a difference for our clients.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to keep your home protected. Your feedback will be shared with Chris and our team, as it’s exactly the kind of recognition that motivates us to keep improving.
-Jasmine
Our technician is helpful polite and…
Our technician is helpful polite and good at their job.
December 16, 2025
Reply from Aptive Pest Control - Dallas
Hi Linda,
Thank you for taking the time to share your experience! We’re glad to hear that your service professional was helpful, polite, and thorough in their work. At Aptive, we take pride in providing service professionals who are knowledgeable, attentive, and dedicated to keeping your home protected.
We appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
I was able to make an appointment…
I was able to make an appointment quickly, The technician understood what need to be done and took care of it in a timely manner
December 16, 2025
Reply from Aptive Pest Control - Dallas
Hi Armando & Maria,
Thank you for sharing your experience. We’re glad to hear scheduling was quick and that our service professional understood the work needed and completed it efficiently. At Aptive, we strive to make every visit smooth and effective, so it’s great to know we hit the mark.
We truly appreciate you choosing Aptive and being part of our community. If there’s ever anything you need or questions that come up, we’re always happy to help.
-Jasmine
The technician painted my storm door…
The technician painted my storm door with his product leaving white streaks on a newly painted blue door. I spent 30 minutes cleaning it off and now feel ill as I’m very sensitive to their sprays.
December 14, 2025
Reply from Aptive Pest Control - Dallas
Hi Jan,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with the overspray on your storm door and the discomfort it caused. This is certainly not the experience we want for our customers, and we completely understand how frustrating it must have been, especially after you had just painted your door.
At Aptive, we take great care in training our service professionals to be mindful of sensitive areas and to follow all safety guidelines. Your feedback is important, and we will be reviewing this incident with our team to ensure extra precautions are taken in the future.
We’d like the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com so we can submit a field care form and have our operations manager work directly with you to resolve the situation as quickly as possible.
Thank you again for being a part of the Aptive community. Your safety and satisfaction are always our top priorities.
-Jasmine
Great communication
Great communication on upcoming treatments. Technician keeps you informed the day of treatment with an ETA, checks in when they arrive and then provide detail info afterward.
December 13, 2025
Reply from Aptive Pest Control - Dallas
Hi Wendy,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional kept you informed throughout the entire service process, from the ETA to detailed follow-up information. At Aptive, clear communication and thorough service are top priorities, and it’s wonderful to know our team is delivering on that promise.
We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Mary,
We’re so glad to hear you’re pleased with your experience! At Aptive, we take pride in providing professional, reliable service, and it’s wonderful to know that everything went smoothly for you. Thank you for choosing Aptive, we truly appreciate having you as part of our neighborhood!
-Jasmine
Jeremey was a good communicator and…
Jeremey was a good communicator and listened to my questions and was very efficient.
December 2, 2025
Reply from Aptive Pest Control - Dallas
Hi Vicky,
Thank you for sharing your experience! I’m glad to hear that Jeremey was able to communicate clearly, listen to your questions, and provide efficient service. At Aptive, we take pride in our service professionals’ ability to deliver both thorough and personalized care.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
5 Star service from Dalton…
Dalton was the technician that serviced my home. He was on time and notified me of his arrival when on his way. He asked what my problem areas were, and treated them. I appreciated the pictures he sent. He even sent a photo of the rodent bait box. He was thorough and took his time with my property. I had forgotten to ask about the mosquito boxes but he saw them and took care of them as well, without me asking.
December 9, 2025
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your experience! I’m glad to hear that Dalton was thorough, attentive, and proactive in addressing all of your concerns. It’s great that he communicated clearly, treated your problem areas, and even handled the mosquito boxes without needing to be asked. At Aptive, we take pride in providing detailed, personalized service that gives our customers confidence and peace of mind.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Professional service with efficient and…
Professional service with efficient and courteous technicians.
December 7, 2025
Reply from Aptive Pest Control - Dallas
Hi Keith,
Thank you for taking the time to share your experience! We’re so glad to hear that our service professionals were efficient, courteous, and provided the level of service you deserve. At Aptive, we aim to make every visit seamless and professional, and it’s great to know we delivered.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home!
-Jasmine
Very friendly and professional
Very friendly and professional. Didn’t make me feel rushed. Even though he said he was tired he had a smile on his face and seemed to be proud of his work.
December 5, 2025
Reply from Aptive Pest Control - Dallas
Hi Cynthia,
Thank you for taking the time to share your experience! I’m so glad to hear that our service professional was friendly, professional, and took the time to make you feel comfortable without rushing. It’s wonderful to know that even after a long day, he maintained a positive attitude and pride in his work.
Providing attentive, high-quality service is something we take great pride in at Aptive, and it’s rewarding to hear it reflected in your experience. We truly appreciate having you as part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Koi did my pest service yesterday and…
Koi did my pest service yesterday and was able to complete the service in a timely manner. He was an excellent communicator and asked me about any problem areas around the exterior of my house. Besides doing the regular service, he made sure to address the any problem I was having. When he finished, he sent me pictures of the areas he treated, along with any information I needed to know about the service. Very impressed!
December 3, 2025
Reply from Aptive Pest Control - Dallas
Hi Tracy,
Thank you so much for sharing your experience! We’re thrilled to hear that Koi provided thorough and timely service while communicating clearly and addressing all of your concerns. At Aptive, we take pride in delivering personalized, attentive service and making sure our customers have all the information they need. It’s wonderful to know that Koi’s efforts left such a positive impression. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Mark,
Thank you for sharing your experience and for being a part of the Aptive neighborhood! We’re glad to hear that our service professionals have been informative and helpful during your service.
We truly appreciate your feedback and your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!
-Jasmine
Quality of service and outcomes are…
Quality of service and outcomes are very low quality
November 18, 2025
Reply from Aptive Pest Control - Dallas
Hi Kuldeep,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with Aptive hasn’t met your expectations. We take concerns about service quality very seriously and want to make sure every home we visit receives the care and attention it deserves.
We’d like the opportunity to make this right and ensure your home is properly protected. Please reach out to us directly at socialmedia@goaptive.com so we can discuss your experience in detail and schedule a follow-up visit with one of our experienced service professionals.
We truly appreciate you being part of the Aptive neighborhood and want to ensure you feel fully supported.
-Jasmine
Always great service
November 15, 2025
Reply from Aptive Pest Control - Dallas
Hi Stella,
Thank you so much for your kind words! We’re thrilled to hear that you consistently have a great experience with our team. At Aptive, we take pride in providing reliable and effective pest control while making every visit as smooth and convenient as possible.
We truly appreciate your trust in us and look forward to continuing to serve your home.
-Jasmine
The communication and stellar work…
The communication and stellar work performance.
November 21, 2025
Reply from Aptive Pest Control - Dallas
Hi Jamie,
We’re thrilled to hear that our communication and work performance exceeded your expectations. At Aptive, we take pride in providing thorough, reliable, and transparent service so our customers feel confident their homes are well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!
-Jasmine
The technician did not notify me that…
The technician did not notify me that he was there when he arrived. He sprayed with my dogs outside. Normally they knock and I close the dog's door.
He failed to check the rodent traps which is the main reason I hired this company.
This is the third time they have cancelled their visit. I have attempted to contact someone but they make it truly difficult to do so.
I would like to cancel my service.
November 20, 2025
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for taking the time to share this with us. I can see why you’d be upset, especially when your dogs were outside and the visit didn’t follow the communication steps you normally expect. On top of that, missing the rodent trap checks and having multiple cancellations isn’t the kind of experience we want anyone in the Aptive neighborhood to deal with. You’ve been more than patient, and I truly appreciate you bringing all of this to our attention.
I’d really like the chance to turn this around for you. If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account, address the concerns with your recent service, and make sure your rodent issues are handled properly during a time frame that works for you. And if you still prefer to move forward with canceling, we’ll help take care of that too.
Thanks again for being a part of Aptive. We’re here to make sure you’re supported, and we appreciate the opportunity to make this right.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.