Excellent communication. Our last technician Joe was very good. Explained well and didn’t make me feel like he was rushing. He was thorough with treatment covering ALL areas. Keep up the good work J... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was visited yesterday by Anthony, my Aptive technician. He texted me in advance of his pending arrival. When he got here we walked about my house where I pointed out my areas of concern. He addresse... See more
Company replied
Service is good, have some issues with time for appointments and not being notified if running behind schedule. Techs are polite and do a good job.
Company replied
They arrived promptly, started to work immediately, and were very cordial. The tech also did the “hot spots” inside the house, as well as any spots where the bugs, spiders, etc. could be lurking, and... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
37728 Hills Tech Dr, 48331, Farmington Hills, MI, United States
- 13135135899
We overthink pests so you don't have to.
4.4
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Detroit
Hi Glenn,
Thank you for your feedback! We’re glad to hear you were pleased with the quick service. At Aptive, we work hard to provide fast, reliable treatments without compromising quality, and it’s great to know we delivered on that for you.
We appreciate you being a valued part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Aptive Pest Control
We have been using Aptive for many years in our Holly Michigan home! They come out quarterly to spray inside and outside for bugs! Lady bugs, Earwigs, stink bugs, ticks, Flies, spiders, and put traps out for mice. This week yellow jacket wasp were in our family room! I called Aptive they came out the next day and found the nest on our roof and sprayed, put out wasp traps with no additional charge as I had paid my quarterly bill. The staff are very knowledgeable about pests and always text me 30 minutes before they arrive. Also text me a summary of what they sprayed or found while they were at the home. I am so glad they help me keep my home pests free! Thanks Aptive!!
October 12, 2025
Reply from Aptive Pest Control - Detroit
Hi Arlene,
Thank you for taking the time to share your experience and for being a valued member of the Aptive neighborhood for so many years! We’re thrilled to hear that our team has been able to help keep your home comfortable and that our communication, responsiveness, and expertise have made a positive impact. At Aptive, we take pride in providing thorough and effective pest control while keeping our customers informed and confident in their service.
Your feedback means a lot to our team, and we truly appreciate your trust in Aptive to protect your home.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Jan,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our team was professional, courteous, on time, and informative. At Aptive, we take pride in providing not only effective pest control but also a service experience that is respectful, reliable, and tailored to our customers’ needs.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
I'm tired of getting the run a round…
I'm tired of getting the run a round from this company. They were supposed to kill the wasps, but instead killed my privacy bushes that I've been growing for 43 years..these bushes were 8 ft tall and 7 ft thick. 3 service men have come to my house, all telling me that corporate office is going to contact me..I've called over and over. I'm tired of being ignored. The worst thing I could have done was to call them. They tried to scam me into signing a contract on a phone and I couldn't read the writing. Next thing, I got an email with a one year contract. Michigan does not have wasps in the winter. I want my property fixed. I'm tired of this scam
October 11, 2025
Reply from Aptive Pest Control - Detroit
Hi Mary,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and damage you’ve described. This is not the level of service or care we strive to provide at Aptive, and we understand how upsetting this situation must be.
We take these matters very seriously and want to review your account and the service performed in detail to ensure your concerns are properly addressed. Please reach out to us directly at socialmedia@goaptive.com so we can discuss the next steps and work toward a resolution. Your feedback is very important and helps us improve the experience for all of our customers.
-Jasmine
It just not I was expecting
It just not I was expecting. I thought there would be some sort of poison that would kill the rodents in the house so that would not still get evidence of the rodents in the house after several months. It appears that they checks the traps on the outside on a regular basis,
September 19, 2025
Reply from Aptive Pest Control - Detroit
Hi Betty,
Thank you for sharing your feedback. We understand how frustrating it can be to continue seeing evidence of rodents in your home, and we’re sorry our service did not meet your expectations. At Aptive, we aim to provide effective, long-term solutions for rodent control, and it’s clear we fell short in this instance.
We would appreciate the opportunity to review your account and the service plan to ensure it is targeting the issue effectively. Please reach out to us directly at socialmedia@goaptive.com so we can discuss next steps and work toward a solution that provides the results you’re expecting. Your feedback helps us continue improving our service for all customers.
-Jasmine
No pests issues with Aptive
Since I hired Aptive, I did not have any major issues with pests at my home
October 9, 2025
Reply from Aptive Pest Control - Detroit
Hi Oscar,
Thank you for sharing your experience! We’re thrilled to hear that your home has been protected since choosing Aptive. Our goal is to provide reliable, thorough, and effective service so every customer can enjoy a comfortable and protected home. We truly appreciate you trusting Aptive and look forward to continuing to keep your home safe from pests!
-Jasmine
A bunch of lies!!!
The sales rep told me that the company would treat my moles in my yard as needed and service my property 3 times a year. What I found out was the company doesn’t treat for moles like the sales person told me or how many times they plan to come out to service my property…every month. Talked with hr department person a few times now each time he will tell you he cares and will take care of the situation but nothing gets done. The company says you can reschedule your appointment online but you Can’t. On my last service visit the rep looked up the chemicals used and found out the last service rep didn’t use the right chemicals to treat for fleas on my yard. So if you Don’t have MONEY to Burn then you better pass on this Company!! I planning to cancel my contract!! What a Waste of Money!!!!
October 4, 2025
Reply from Aptive Pest Control - Detroit
Hi Larry and Amy,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and confusion regarding your services, this is not the experience we want any of our customers to have. At Aptive, we take feedback like yours seriously and want to ensure our services and communication meet the high standards we promise.
We’d like the opportunity to review your account and work toward a resolution. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can look into the details and make sure your concerns are addressed properly. We genuinely value your business and want to make this right.
-Jasmine
Their team was very responsive and on…
Their team was very responsive and on time. We had an issue with ground bees and the service remedied them.
September 26, 2025
Reply from Aptive Pest Control - Detroit
Hi Craig and Kim,
Thank you for taking the time to share your feedback! We’re glad to hear that our team was responsive, punctual, and able to resolve your ground bee issue. At Aptive, we strive to provide effective and timely solutions for our customers, and it’s wonderful to know our efforts made a difference for your home.
We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home protected.
-Jasmine
Keep the bees alive
As the service continues, the more I'm becoming disillusioned. Each rep that completes the spraying, has a different routine. The first 2 took long spider web brushes for webs under the front porch.
I haven't noticed anything different except for more and more dead bees. I have emailed 2 months prior, and spoke with a cssv rep that claimed no email access. I'm taking pictures for backup. I was told the application would not harm them. I would like to terminate my contract and not be an accessory to the death of bees. However the rep gave me a discount instead of termination.
September 26, 2025
Reply from Aptive Pest Control - Detroit
Hi Debra,
Thank you for sharing your experience. I’m very sorry to hear about the frustration with inconsistent service routines and your concerns regarding the impact on bees. At Aptive, we take both service quality and environmental safety seriously, and I understand how upsetting this situation has been for you.
We’d like the opportunity to review your account and the services provided so we can fully understand your concerns. Please reach out to us at socialmedia@goaptive.com with your service address and any documentation or photos you have, and we’ll work with you to address the situation appropriately. We genuinely appreciate your feedback and the opportunity to make this right.
-Jasmine
Don't show up for scheduled appointments
They continue to reschedule, and then just not show up for appointments. We never got out Sept service.... they just never showed. Looking to get out of our contract due to Breach of Contract.
September 26, 2025
Reply from Aptive Pest Control - Detroit
Hi Gillian,
Thank you for sharing your experience. I’m very sorry to hear about the repeated scheduling issues and that your September service was missed. At Aptive, we take concerns like yours seriously and want to ensure our services are reliable and meet the commitments we make to our customers.
To help us review your account and work toward a resolution, please reach out to us at socialmedia@goaptive.com with your service address and any details regarding the missed appointments. We genuinely appreciate your feedback and the opportunity to make this right.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Ronald,
Thank you for sharing your experience! We’re thrilled to hear that your service professional was on time, courteous, knowledgeable, and efficient, and that all your needs were met. At Aptive, we take pride in providing reliable, thorough care for every home, and it’s great to know our team delivered that for you. We truly appreciate you being a part of the Aptive neighborhood and look forward to keeping your home protected.
-Jasmine
unsatisfactory
Not satisfied at all. No inside treatment was done and the problem is continuing to grow instead of being reduced
September 26, 2025
Reply from Aptive Pest Control - Detroit
Hi Frank,
We’re truly sorry to hear that your experience with Aptive did not meet your expectations. Our goal is always to provide effective, comprehensive pest control, and we take your concerns very seriously. We’d like to better understand the situation so we can make it right. Please reach out to us directly at socialmedia@goaptive.com so we can review your service, discuss next steps, and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address this.
-Jasmine
The service technicians are very polite…
The service technicians are very polite and professional.
September 27, 2025
Reply from Aptive Pest Control - Detroit
Hi Janet,
Thank you for taking the time to share your feedback! We’re delighted to hear that our service professionals were polite and professional. At Aptive, we pride ourselves on delivering reliable, courteous, and effective pest control to every client.
We truly appreciate your trust in Aptive and look forward to continuing to provide you with the high-quality service you expect.
-Jasmine
Excellent service every time
Excellent service every time. Each technician has their own personal touch to treating the residence but with the same core products. They are always enthusiastic and knowledgeable.
September 27, 2025
Reply from Aptive Pest Control - Detroit
Hi Karen,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you consistently receive excellent service and that our service professionals bring their own personal touch while maintaining the high standards of Aptive. At Aptive, we pride ourselves on having enthusiastic, knowledgeable, and dedicated service professionals who ensure every visit is effective and thorough.
We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control for your home.
-Jasmine
Aptive Techs
Technicians who service my property are always polite, informative and communicative regarding every application. I’ve never been disappointed and they always accommodate my needs
September 23, 2025
Reply from Aptive Pest Control - Detroit
Hi Lori,
Thank you so much for sharing your experience! We’re thrilled to hear that our Aptive service professionals consistently provide polite, informative, and communicative service. Making sure your needs are met and keeping you informed every step of the way is exactly what we strive for. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide the reliable service you can count on.
-Jasmine
They have done a great job
They have done a great job. The technicians are great to work with very reliable to do what they say they're going to do. No bug issues here. Thank You
September 14, 2025
Reply from Aptive Pest Control - Detroit
Hi Kristine,
Thank you for sharing your feedback. We’re thrilled to hear our service professionals have been reliable, professional, and effective in keeping your home comfortable. At Aptive, we take pride in providing treatments that work and making sure our customers feel confident in our service.
We appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
I have spiders all over inside and oout
August 8, 2025
Reply from Aptive Pest Control - Detroit
Hi Patti,
Thank you for sharing your experience. We’re concerned to hear that you’re still dealing with spiders inside and outside your home. At Aptive, our goal is to provide effective pest control and a noticeable reduction in pests with each treatment. Please reach out to us at socialmedia@goaptive.com so we can review your account, assess your property, and adjust your treatment plan to target the spider activity more effectively. We want to make sure your home is as comfortable as possible.
-Jasmine
Consitent and Professional
Every service with Aptive has been professional and thorough. I especially appreciate the time and attention when we have had to call outside or our regular treatments as was the case with the removal of the bee hive in our tree.
September 13, 2025
Reply from Aptive Pest Control - Detroit
Hi Julie,
Thank you for sharing your feedback! We’re thrilled to hear that you’ve found every service with Aptive to be professional and thorough. We’re especially glad that our team was able to assist with the bee hive removal and provide the extra attention needed outside of your regular treatments. At Aptive, we take pride in delivering reliable, effective pest control and going the extra mile for our customers. We look forward to continuing to keep your home safe and comfortable.
-Jasmine
2nd review submitted
This is the 2nd review I have submitted to Aptive. The service technician appeared to have done a good job, however, unlike the last time, none of the spider and other insects webs were not wiped away, and no pictures were sent with his email describing what was done.
August 30, 2025
Reply from Aptive Pest Control - Detroit
Hi Kathleen,
Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that our service professional did a good job, but we sincerely apologize that the spider and insect webs were not wiped away and that no photos were provided with the service update. At Aptive, we strive to provide thorough, consistent service and clear communication, and it’s clear we fell short this time. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and ensure your home receives the complete service you expect and deserve.
-Jasmine
Excellent professional service
Excellent professional service when Aptive tech applied pest control treatment at my house.
September 10, 2025
Reply from Aptive Pest Control - Detroit
Hi Gary,
Thank you for sharing your experience! We’re thrilled to hear that our service professional provided excellent and professional pest control treatment at your home. At Aptive, we pride ourselves on delivering thorough, reliable service that keeps our homeowners’ homes protected. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.